Have a full-time customer service only person available to manage customer arrivals and departures.
Brion H.
Kwik Kar on University
(U-Haul Neighborhood Dealer)
Services at this Location:
One-Way and In-Town® Rentals in Fort Worth, TX 76107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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Customer Reviews
- 4.0 Average Customer Rating
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Online pick-up should be 5mins at the counter. It took over 20mins for someone to come in and help me even after they knew I was there. And, I had to walk out into the shop to even get someone the second time. Ridiculous. Horrible customer service. I get it, Uhaul isn't the primary business of this location. But don't do it if you can't help the customers.
Bryan H.The pick up location is fine BUT the links that were sent to pick up via my phone didn't work. The link sent to check in the vehicle at the end didn't work. Both times I got messages that said their was an error on YOUR end. You need to fix this. Secondly, the key slot to return the keys was not big enough for the fob. I had to make TWO trips to return the same vehicle. The vehicle I picked up was FILTHY--with literal trash in the cup holders and in the back (used toothpicks, broken eyeglasses, used salt packets, dirt and debris). I did call customer service (great service and very helpful) and got a CLEAN vehicle 30 minutes later from the Alta Mere location and Brian (great service here as well).
Georgia D.Customer service was awesome
Laquita W.Great service and rental process was quick and easy!
Shafik D.