Not take 25 minutes to do a pickup when everything had been done beforehand online. I needed a quick in and out. Got a truck with a nail in a tire that I had to keep stopping to fill and check. Asked for a discount and was insulted by getting a $5 refund even after notifying them I left them a truck with more gas than I was given and spent more than that in mileage, time and air to get to gas stations to make sure I didn't break down with my 5 hour rentalStacey M.
Moving Truck Rental in Fort Worth, TX at Kwik Kar on University
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Fort Worth, TX 76107
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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The person in charge, "James," was constantly busy with customers from his main business (Kwik Kar auto repair), so I felt like a second-class citizen and like my business was not valued. His assistant, "John," was more helpful. Also, using the new UHaul "contactless" portal was cumbersome (the portal would hang because I could not get a good cell phone signal inside the Kwik Kar store, and had to try multiple times).Diego B.
Everyone was helpful, friendly and polite. I had no wait time. The employees was very attentive to my needs. I would strongly recommend this location and their employees.Janeen S.
No issues, very easyRobert I.
The employees were outstanding. Without a doubt the most professional and courteous U-Haul reps I've ever encountered!!JERRY B.
I like James Very courteousROBERT G.
James was the utmost courteous professional. He provided me prompt service and made my rental efficient.Shannon F.
The location is super convenient for those living in the Ft Worth downtown area. Pick up and drop up are well serviced - th only limitation in my experience was access to a clean Van - in comparison to my previous rental (different location), this can wasn't clean (it wasn't super dirty either). I guess this is due to the location not been an UHaul office. I'll be returning here in the future whenever I need a van againAldo M.
Excellent customer service and Uhaul was clean.james V.
Not a thing...service was friendly and professional. This was a pleasant experience!WAYNE B.
There was trash in multiple door panels which I had to clean up because I didn't want to get in trouble for it. Including a DISGUSTING facemask that was stained brown.Conor C.
Rental dollies were not in truck for pickup. Caused a lot of wasted time calling customer service and reordering.Christopher W.
Fix fuel system: When filling the gas tank, fuel leaks out and posses a potential health and safety hazard.John R.
Great serviceWillie B.
Very nice serverSharonta H.
Please don't change a thing. I was treated kindly and with respect.Mike S.
Only thing that might make the customer experience better is if the satellite locations would sell supplies. Otherwise, a worry-free rental with excellent customer service.John C.
Staff were friendly and helpful! I got in and out with the truck easily and quickly.Maria B.
Customer service was AWESOME!!!lusheka C.
He was very politeFnu V.
I did not rent a furniture dolly. When I got to my destination it was in the truck. I got charged for it even though I did not request it. I should have not been charged for something I did not authorize to be put in my truckWalter M.
The team at Kwik Kar was incredibly polite, professional, and quick to get me in the truck and on my way. I worked with a couple different guys there and I was impressed by their customer service. I didn't even know this Kwik Kar was there but now I will use them for future truck rentals and auto service as needed. Great experience!Lauren D.
These guys are awesome. So friendly, quick and helpful.David E.
Still waiting on my balance refund. Other than that, my overall experience was good. ThanksJ'Saan M.