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Pauline H
Customer Reviews for Kyle's Kwick Lube
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I would recommend Kyle's very highly! He had exactly what I needed and I was on my way quickly. Excellent customer service like the old days! Thanks for a great experience and keep up the good work!
ROBERT MReserved 2 dozen furniture pads. Only 6 were available.
Douglas HI used the App to drop off the truck on Sunday, so I cannot comment on Kyle or his people
Eric BExcellent customer service overall, will definitely recommend this place.
Alberto FNot allotted enough miles as had to drive from Rutland to East Dorset to pick up vehicle none available in Rutland you owe me the overage that I had to pay
FELICIA ZSo easy to rent. Online aspect doesn’t work great due to cell phone connectivity but that’s not U-Haul’s fault. Service is spotty up here Will continue rent from uhaul when needed
KIMBERLY MThere wasn’t anyone there cause it was after hours. So that’s why I said no.
William JService was easy ,fast and very good customer service. Would definitely tell people to go there if they need to rent a u-Haul.
Joyce OBoth Kyle and Josh were extremely helpful, going above and beyond. I thank them both.
Timothy LExcellent customer service
Bruce LYour doing a great job as is, thank you for your service, very much appreciated!
Faye MAwesome place to do Uhaul business with! Thank you!
Faye MThe folks at Kyle's Kwick Lube in Derby VT were excellent. Great service. In and out in a flash. Could not have asked for better service.
Michael WFriendly and helpful, the entire process was easy.
DAn PJim was very polite and helpful great customer skills.
Glenda NThe service I received at Kyle’s Kwik Stop couldn’t have been better. Excellent experience.
micheal bGreat group at Kyles, and very convenient for this area!!
Kevin Ivery efficient and friendly
LYN MGreat guys that do great work
Joshua LThanks for all!
PIERRE GMake vehicles Kyle has available part of your inventory and available to the general public.
Jeffrey KJason was very friendly and professional. He took care of the details and asked the correct questions. I would recommend this location to anyone.
Melisande HVery helpful people at location and the location was perfect !! Will be using it again from this location.
marilyn mThe team at Kyles Kwick Lube were awesome! Very friendly and so helpful! Absolutely love this place! They made a bad situation that ended our vacation (my motorcycle breaking down) a manageable one.
CarolAnn WWe left the turn in slip in the locked truck, before realizing that there was a place for the slip in the key drop box.
Ken LFriendly, prompt service
Michael PI ordered and paid for 2 dozen furniture pads but they were not in the truck. The ramp on the truck did not work correctly, it couldn’t be pulled out so we were unable to use it.
Lindsay BNothing Kyle's kick lube go out of there way to accommodate us. Very Pleasant experience. Josh rocks costumer first made our move smooth as butter. I would recommend them in a heart beat
David cVery professional
yves cGreat customer service extra care taken with the cleanliness of the truck.
Desiree KHappy with ease of pickup, ease of driving and operating, loved the ramp, cozy ride inside for driver and helpers, only comment that you need more leg room for tall and big drivers, other than that, great service, easy to extend use as well and i appreciated that when we needed an extra day. Cost was affordable too!
Patricia KI was pretty displeased with the experience overall. I reserved a smaller truck at a different location (croteau’s)and chose to do the 24/7 pickup with my phone. I reserved the truck for 8 am but when I tried to login to start the process it said I had to wait until the location was open for manual pickup. So I waited until 10 am, but when I arrived, the place was closed and no one was there to help me get my truck. I called uhaul who also couldn’t get in contact with the owners. So then I was told I had to go to another location and that I would have to pick up the largest truck available, which was way larger than I needed and would run on lower MPG (costing me more money for gas). This location and the pickup was fine (kyle’s kwik).But overall I wasted about an hour or more of my time, had to use the wrong size truck, and the only consolation was a $50 waiver, which didn’t even go through. I would say, to better improve the process, you should ensure that places that are supposed to offer 24/7, actually do offer this. Also, if you’re going to offer a waiver, make sure that goes through as well.
Monika OPut a muffler on this truck. Truck was clean.
george oExceptional service with a smile!
Jennifer JThe truck was incredibly clean from this location. I have rented from other locations and the inside of the cab was filthy.
george oFriendly & professional team. Thanks
Jonathan ESmall shop, great service!
John AOverall everything turned out good.
CHARLES CThe location was fine it's the online check-in and return that needs to be streamlined. It's absurd.
Victor DEasy in and easy out. Quick and convenient experience!
Ryan LDerby was an hour away from Enosburg Falls where I had hoped to pick up vehicle.
Kenneth PThis is the first time I picked up a rental at Kyle's. Everything went very well.
Andrew DBest customer support we have been to for uhaul
Gregory BFriendly, very efficient
Nan MX
Richard WFriendly professional place of business
Donna KService and vehicle exceeded expectations. Great operation.
Charles L