Customer Reviews for Kyle's Kwick Lube
(U-Haul Neighborhood Dealer)

156 reviews

3351 US Rte 5   Derby, VT 05829

(802) 766-0081

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed

Services at this Location:

Contact Us

(802) 766-0081

3351 US Rte 5
Derby, VT 05829

Services at this Location:

Location Hours

  • Mon-Fri: 7 am - 5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 12/24/2021 - 12/26/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

I was pretty displeased with the experience overall. I reserved a smaller truck at a different location (croteau's)and chose to do the 24/7 pickup with my phone. I reserved the truck for 8 am but when I tried to login to start the process it said I had to wait until the location was open for manual pickup. So I waited until 10 am, but when I arrived, the place was closed and no one was there to help me get my truck. I called uhaul who also couldn't get in contact with the owners. So then I was told I had to go to another location and that I would have to pick up the largest truck available, which was way larger than I needed and would run on lower MPG (costing me more money for gas). This location and the pickup was fine (kyle's kwik).But overall I wasted about an hour or more of my time, had to use the wrong size truck, and the only consolation was a $50 waiver, which didn't even go through. I would say, to better improve the process, you should ensure that places that are supposed to offer 24/7, actually do offer this. Also, if you're going to offer a waiver, make sure that goes through as well.

Monika O. 
Rating:
1.0

Customer did not leave a comment.

Kimberly L. 
Rating:
5.0

Customer did not leave a comment.

Sonali P. 
Rating:
5.0

Put a muffler on this truck. Truck was clean.

george O. 
Rating:
5.0

Customer did not leave a comment.

Heather L. 
Rating:
5.0

Customer did not leave a comment.

Sean H. 
Rating:
5.0

Customer did not leave a comment.

adam H. 
Rating:
5.0

Exceptional service with a smile!

Jennifer J. 
Rating:
4.0

The truck was incredibly clean from this location. I have rented from other locations and the inside of the cab was filthy.

george O. 
Rating:
5.0

Friendly & professional team. Thanks

Jonathan E. 
Rating:
5.0

Small shop, great service!

John A. 
Rating:
5.0

Customer did not leave a comment.

Carmen A. 
Rating:
4.0

Customer did not leave a comment.

Mark D. 
Rating:
5.0

Overall everything turned out good.

CHARLES C. 
Rating:
3.0

The location was fine it's the online check-in and return that needs to be streamlined. It's absurd.

Victor D. 
Rating:
5.0

Easy in and easy out. Quick and convenient experience!

Ryan L. 
Rating:
4.0

Customer did not leave a comment.

Troi H. 
Rating:
4.0

Derby was an hour away from Enosburg Falls where I had hoped to pick up vehicle.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Megan E. 
Rating:
4.0

This is the first time I picked up a rental at Kyle's. Everything went very well.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

Petros D. 
Rating:
5.0

Customer did not leave a comment.

Pricilla B. 
Rating:
4.0

Customer did not leave a comment.

Miriam T. 
Rating:
5.0

Customer did not leave a comment.

Michelle S. 
Rating:
5.0

Best customer support we have been to for uhaul

Gregory B. 
Rating:
5.0

Friendly, very efficient

Nan M. 
Rating:
5.0

X

Richard W S. 
Rating:
5.0

Friendly professional place of business

Donna K. 
Rating:
5.0

Service and vehicle exceeded expectations. Great operation.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey R. 
Rating:
5.0

Customer did not leave a comment.

Parina G. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Scott T. 
Rating:
5.0

Josh did a great job getting us into the uhaul earlier in the day and explained everything to us.

Lisa S. 
Rating:
5.0

perfect in all aspects.

Harley B. 
Rating:
5.0

Customer did not leave a comment.

Parina G. 
Rating:
5.0

Very clean and professional business. Kyle was very helpful even though it was a busy morning.

Frank N. 
Rating:
3.0

I had to go back and get my illinois toll-box. And the cab was clean cause I personally cleaned it. And they obviously didn't clean it as my toll-box was still there and sticky steering wheel cause I had sticky coffee hands when I drove the trip

GUILLERMO C. 
Rating:
3.0

Return location did not usually large trailer returns anD I have not received a receipt or an email receipt for my return.

GEORGE A. 
Rating:
4.0

Customer did not leave a comment.

marie B. 
Rating:
5.0

There is nothing you need to improve. Thank you so much.

Donna T. 
Rating:
5.0

Staff was very friendly and helpful for the rental process.

Carisa K. 
Rating:
4.0

Customer did not leave a comment.

Lawrence F. 
Rating:
5.0

Very good service

Daniel L. 
Rating:
2.0

The truck was stuck. I had to get it unstuck in order to use it.

Tiffani G. 
Rating:
3.0

Could not open the back door to cargo area due to ice buildup. Would be better if that had been checked/prepared in advance.

Dana L. 
Rating:
5.0

Customer did not leave a comment.

curtis H. 
Rating:
5.0

Everything ok

leslie W. 
Rating:
5.0

Customer did not leave a comment.

daniel S. 
Rating:
5.0

These guys are great! Quick friendly service and the truck was in excellent shape. I highly recommend these guys when you are looking for a truck.

Walter B. 
Rating:
5.0

The gentleman who helped me had a fantastic attitude and was extremely helpful. I wish he was my employee.

michael L. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Bernd D. 
Rating:
5.0

Customer did not leave a comment.

Kyle B. 
Rating:
5.0

This was a fantastic UHaul experience and made our move so much less stressful. Staff were so nice and friendly. Highly recommend.

Jennifer F. 
Rating:
5.0

Customer did not leave a comment.

lynn B. 
Rating:
5.0

Customer did not leave a comment.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

laura K. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

Marcia B. 
Rating:
4.0

Customer did not leave a comment.

Joseph E. 
Rating:
5.0

The crew here really went out of their way to see if we could turn in our rental with them, rather than drive for another hour to the original location (we could). They were great!

Jeannine D. 
Rating:
5.0

It was convenient and accessible

Deborah D. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

david L. 
Rating:
4.0

Customer did not leave a comment.

James S. 
Rating:
1.0

I already wrote a bad review for my experience with this location. This location is a poor representation for uhaul. They disregarded my pickup appointment and told me to come back in an hour because they were going to lunch. Owner said his health was more important than the $15 he would make from completing my rental as scheduled. Terrible customer service.

Jess K. 
Rating:
5.0

I've rented your trucks through Kyle's several times now.Every time has been quick and easy and the trucks have worked out perfectly.

Daniel L. 
Rating:
4.0

Customer did not leave a comment.

allen W. 
Rating:
5.0

Customer did not leave a comment.

alan G. 
Rating:
5.0

Have better adjustable mirrors

brian M. 
Rating:
5.0

Customer did not leave a comment.

Evangelo M. 
Rating:
5.0

Service was excellent!

Alex B. 
Rating:
3.0

Customer did not leave a comment.

Adam M. 
Rating:
5.0

dolly not a pick up point. had to drive 100 miles to get dolly. your contack person at u haul 800 number was an ass . told me if i didnt like what uhaul ,go to another company that rents

greg W. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

amy F. 
Rating:
5.0

Customer did not leave a comment.

Ryan T. 
Rating:
5.0

Excellent people at kyles kwick lube the only place to rent a u haul a enjoyable experience ??

john Q. 
Rating:
4.0

Customer did not leave a comment.

tabitha B. 
Rating:
5.0

I feel overall that Kyle's was a great place to pick up the UHaul. He made sure to get me a newer truck so that I was less likely to have any maintenance issues for my long drive to Idaho. My trip went smoothly and with the help of a friend we did some sight seeing along the way and still arrived a day earlier than planned. Thanks Kyle.

laura G. 
Rating:
5.0

Customer did not leave a comment.

Russell P. 
Rating:
5.0

Service person was very helpful and nice! Check out and back in quick. Would highly recommend this haul location!

LESLYN S. 
Rating:
5.0

Nothing,Kyle's did an outstanding job, going above and beyond to help answer my many questions.

Jason L. 
Rating:
5.0

The truck handled well. No issues. Got here Kyle! Thanks.

kathryn M. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
5.0

Customer did not leave a comment.

David T. 
Rating:
4.0

Very helpful and accommodating staff. I would go there again.

MARKUS V. 
Rating:
4.0

24/7 online return did not work. Dropped the truck off Sunday evening and went back to Kyle's Kwik Lube on Monday to make sure all was ok. Online check-in needs to be fixed, otherwise don't offer it.

Richard D. 
Rating:
3.0

Location was fine. Problem was that it was about 40 miles/45 minutes from the location on the reservation confirmed a week earlier. Apparently there's something in the fine print that says "reservation" doesn't mean you get it where you want it but "at the nearest available location."

Timothy D. 
Rating:
5.0

Customer did not leave a comment.

kate B. 
Rating:
5.0

Was a beautiful rig to work with and that loading ramp is sure a back saver. Kyle's is a great rental place to work with and they go out of their way to make your rental a great experience.

hubert F. 
Rating:
3.0

Highly dissatisfied.

James M. 
Rating:
5.0

Customer did not leave a comment.

jodi T. 
Rating:
4.0

Customer did not leave a comment.

edward S. 
Rating:
5.0

more trucks choice

bernard B. 
Rating:
5.0

Customer did not leave a comment.

nancy A. 
Rating:
3.0

Customer did not leave a comment.

Ron R. 
No reviews have been submitted for this location.

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