The original location (New Beginnings Cleaning Service, 6028 Land O Lakes Blvd, Land O Lakes, FL) we booked at was junky & no one there and unreachable! Had to download app and text/chat with the U-Haul company and it took over an hour to switch to a different business location that was close. Very very frustrating and the original location needs taken off the website as a viable company for U-Haul! The 2nd company L3gacy was ok, but we had to wait for someone to get there and get us our truck. Location wasn’t manned. Very frustrating experience and I don’t think we will ever rent U-Haul again.
Donald H
Customer Reviews for L3gacy 41 Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
there is a one hour guaranteed $50 off. If you do not get your U-Haul. We waited over an hour. We were there for close to two hours trying to get the U-Haul. We were on the phone with U-Haul. The guy would never answer the phone. there was nobody at this location. His phone was going to voicemail. We had a one year-old in the car, crying and trying to make him feel better and there was nobody to even give us the keys. Nothing at all whatsoever. It was a nightmare!!!!
miranda bThe vehicle was on absolutely bone dry no gas when I arrived I had to immediately go get fuel. Also U-Haul reservation center double booked the vehicle that I requested so I had to find an alternate location for my requested vehicle
Glen HThe Employee who helped was very friendly and professional.
ERIC APerson was super helpful, but signage was not good (he said its ordered) so It wasn't easy to find.
Deborah gEverything was Awesome! U-Haul representative was great!!! Only thing I didn't like was getting an email from U-Haul saying I didn't return it. We had it 4-5 hours . Returned on same day to same place. You should check with the establishment before emailing the customer.
STEPHEN A