Customer Reviews for La Central Market
(U-Haul Neighborhood Dealer)

166 reviews

2001 National Av   San Diego, CA 92113

(619) 615-0848

Location Hours

  • Mon-Sun: 9:30 am - 9 pm

Services at this Location:

Contact Us

(619) 615-0848

2001 National Av
San Diego, CA 92113

Services at this Location:

Location Hours

  • Mon-Sun: 9:30 am - 9 pm
No photos available
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Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

GEORGE W. 
Rating:
5.0

I have used this location before. I like the service, and will use this location again. Thanks

Raymond S. 
Rating:
1.0

This vehicle was a POS gas guzzler and the right side rear view mirror would not stay in place. I had three near misses in the span of one hour of driving. Please don't give this vehicle to another customer until the problems are fixed.

Jason D. 
Rating:
1.0

First Niobe was there at 8 When arrived 8:15, blamed me saying they only opened at 9. Luckily other people were also waiting for trucks so had to open. They were out of flat dollys and out of blankets! TOO BOTH were needed for my move!) got the regular dolly but never even used it .. my choice would have been to only get the flat dolly that I booked and was not going to get the regular one, but was given no choice. -Spent 30 minutes getting truck because luckily I saw back was locked… with a lock belonging to someone else!! ( or the location) and had to go back to get the key to unlock it. ( had to go unlock it myself and bring back the key! As too busy. Left the yard at 8:45 and the woman said she would assure I got that time extended on my contract but she did not ! Had booked truck for 8 hours to what I thought was now 4:35,,. when I got back there at 4:35 the guy accused me of being late… but said .., I got you!!! My contract shows I went 11 miles! And I had been watching the miles as information states 12 miles per gallon. Worried I would be later than 4:45! I did not get gas thinking one gallon and the guy charged me for FOUR gallons which is a ripoff !!! Although it is the very closest to where I live I will NOT use that location again, Please U-Haul rep only … not anyone from this location and must keep confidential!!! But CALL me at 619.38.5707 to discuss

Paulette F. 
Rating:
1.0

The female who gave me the truck when I picked it up didn't even inspect the truck. She had no clue what she was doing. I was told that I had to bring the truck back with the amount of gas already in it. I had 1/4 of a tank and they tried to say I had 3/4 of a tank when I picked it up. I calculated my miles and I did not go pass 100 miles and I was charged for 183 miles. I do not recommend this location very bad experience. I don't know if that is how U-Haul does business but I'll try Penske next time.

Alex N. 
Rating:
1.0

Orderd for one address and they sent me to another because they no longer had uhaul. Picked up at different address and when I got backrealized there was a lock on it. Called and was advised had to go back to get lock off. When I asked if he was fucking serious (realize bad choice of words bot very upset) he advised very fucking serious, as customer service paerson myself have never talked that way to a customer When I called to complain about the whole situation, first agent was so rude, asked to talk to someone else and he was even worse because he advised he didn't take complaints. Will never use your company again!!!!

Julie B. 
Rating:
1.0

I was given incorrect information and an incorrect rate and will be complaining for a refund for the 'wrong drop off' charges.

Anthony S. 
Rating:
1.0

Customer did not leave a comment.

Linda S. 
Rating:
1.0

The trailer that I rented had been previously occupied by a homeless person. There were blankets and trash in the trailer when I picked it up. They offered a different trailer, however it was blocked by a vehicle and they had no one available to move the truck.

Anthony and H. 
Rating:
1.0

Charged me twice asked for a refund I don't know if I will be getting it. Open beer bottle in back of van as well, also very rude.

Ronald H. 
Rating:
1.0

The key wasn't in the box, was delayed many hours in my move, very dirty uhaul with a cum rag and beer bottles given. Was charged twice for the same reservation. Would never recommend.

Alexandra A. 
Rating:
3.0

First U-Haul, seat didn't move forward. Second had dashboard indicating low tire, was dirty and gas gage went down to empty as I drove off the lot.

Carola E. 
Rating:
2.0

Customer did not leave a comment.

alexa D. 
Rating:
2.0

No gas cap on the fuel tank. It was dirty and dash message of low tire pressure and check engine light service needed. It drove okay though. But they dont maintain them at that location. After I stopped to put in gas I called to tell them the cap was missing and I was told to bring it back with empty fuel tank since it was empty when I took it and there was no gas cap.

Carolyn T. 
Rating:
1.0

The cargo van interior was filthy and very dirty. you can very much notice that they do not clean and take care of the vehicles. Also the vehicle kept informing us that it needs an oil change and someone had set the tire pressure psi to 75!!!!! the tires only needs 45 psi this is very dangerous and deadly!!!! We were very luck to of checked and we released some of the air out.

Lyra M. 
Rating:
2.0

Exterior was quite dirty. The pick up was quick and the clerk was helpful.

Robert B. 
Rating:
4.0

Customer did not leave a comment.

JAMES M. 
Rating:
1.0

Attempted to drop-off. The store clerk instructed that I unhitch the trailer and roll it to a parking spot. I told him that that is physically impossible and unsafe and that UHaul instructed me to have the location perform the unhitching. He refused to do it, refused to come outside to see the trailer/vehicle and then refused to help me because he insisted that he is busy. I called UHaul to ask what to do and was instructed to leave the store because the UHaul representative felt that it appeared to be unsafe. He told me to take plenty of photos and videos, unhitch the trailer to the best of my ability inside their lot and vacate immediately. I followed his instructions exactly and left. I have never in my life experienced such an unsafe and unprofessional situation with a commercial business as I did yesterday with this dropoff.

OMED H. 
Rating:
5.0

Well done!! Very helpful and great costumer service!

Jose C. 
Rating:
4.0

Customer did not leave a comment.

GREGORY F. 
Rating:
5.0

Customer did not leave a comment.

JESUS S. 
Rating:
1.0

Customer did not leave a comment.

GREGORY JAY C. 
Rating:
1.0

Several things went wrong with our experience at this location. - The U-Haul didn't come with a lock, therefore we couldn't comfortably leave anything overnight in the back of the truck. We were told that there were no locks for our size of truck. They told us to go to another U-Haul location and purchase a lock ourselves. - The staff barely spoke English, so it was difficult to portray/explain the lock problem with confidence that we would be provided with a solution. - The location was in the middle of a gang infested area, which felt incredibly dangerous and dirty to be at.

COREY S. 
Rating:
2.0

I was overcharged and still trying to resolve the issue. When calling the location to resolve this, they are stating that I have the wrong number despite that they answer as the establishment.

FRANKLIN M. 
Rating:
1.0

This was not the original reservation place. When we arrived and did paperwork nobody walked us out to the truck to check miles or equipment on the truck. We were just given the keys. When we opened it the dolly and blankets were in the floor of the truck. We didn't even use them and we were charged for using them. When I called to ask why we were charged he said he couldn't help me because the girl that helped us was not there. It was a big mess. I would not recommend at all.

ALEJANDRO Y. 
Rating:
5.0

Nada todo está perfecto excelente servicio de los trabajadores de la licor muy amables

CESAR D. 
Rating:
5.0

Customer did not leave a comment.

Amelia R. 
Rating:
1.0

Do a quality check at the location, the van was in terrible condition. There's no u-haul sign anywhere to even know the place is a rental location.

WILLIAMYOUNGHUN S. 
Rating:
3.0

Customer did not leave a comment.

Jason P. 
Rating:
1.0

Never did a walk around for the vehicle, I thought this was standard. There was also no gas in the vehicle, we almost ran out of gas on the way to the gas station. Called the pickup location and they just said they would call us AAA if we ran out of gas. We put gas in the vehicle but they charged us $14 for gas. We returned the vehicle with more gas than we received.

DAISY G. 
Rating:
5.0

Customer did not leave a comment.

ALLENE R. 
Rating:
3.0

Customer did not leave a comment.

JUSTIN P. 
Rating:
1.0

Maintain the trucks and keep them locked from homeless people. Check engine light was on and it was filthy with someone's nasty boxer shorts scrunched in the driver's side headrest between the wall and headrest. Disgusting. Full of spiders also.

OMAR M. 
Rating:
1.0

Dirty old truck in poor condition. Smoke coming out of muffler. Parking lot is littered with garbage and flies. Passenger seat covered in dog hair. Gas tank was 1/4 full and refilled it to level and still charged. Never renting Uhaul again. Penske is much better

ALEXANDER B. 
Rating:
1.0

The equipment was not clean, but not worthy of reporting at time of checkout, I was over charged By $68 for unknown charges, since they never sent me a receipt as promised, a call to the business got a guy who was unwilling to help and hung up on me. Told me to call U-Haul (wait time 63 minutes) VERY POOR CUSTOMER SERVICE

THOMAS M. 
Rating:
2.0

Don't make the customer wait until he sells chips and soda and put a dropp off box for after hours instead of charging extra day

REMY R. 
Rating:
4.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Chewy was extremely understanding and patient. His customer service skills were top notch. At the end of your reservation he'll go over everything with you at the end (including charges) so that you're both verifying all charges. I would definitely recommend this location to anyone. They're flexible and personable. Awesome experience, thank you!

SONNYA P. 
Rating:
4.0

Information when returning equipment

FRANCISCO C. 
Rating:
1.0

Customer did not leave a comment.

Michaelle W. 
Rating:
3.0

Friendlier staff when checking in.

Shane A. 
Rating:
4.0

Customer did not leave a comment.

jose R. 
Rating:
2.0

Customer did not leave a comment.

RYO A. 
Rating:
2.0

Customer did not leave a comment.

LUTHER H. 
Rating:
2.0

Upon picking up the truck, it was dirty, had piles of trash and abandoned belongings in the back, and was previously left unlocked in a sketchy area.

JORDAN J. 
Rating:
1.0

TERRIBLE "Neighborhood Dealer". Reservation was for an 8 am pickup, but "the U-Haul guy doesn't come in until 9". Then he made me give him names and phone numbers of people to contact just on a blank sheet of paper. The original reservation was for drop-off in Aurora, Colorado, but HIS paperwork said it was to be dropped off in some town in Utah I had never heard of and wasn't going anywhere near. The trailer had obviously not been cleaned, there were a half-dozen U-Haul blankets in it. (those were given to the U-Haul dealer in Aurora)

Andrew R. 
Rating:
3.0

Customer did not leave a comment.

KAREN B. 
Rating:
1.0

Entered the wrong AV # on the trailer which caused confusion and additional charges.

David D. 
Rating:
3.0

Customer did not leave a comment.

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Arielle P. 
Rating:
2.0

My truck had empty beer cans in the back and they did not pull the truck around for me. I was charged $10 for gas when I only drove 10 total miles. Is that possible? Nice people at the shop but not a good program by U-Haul if that is the guest experience. Call me if you actually care about this and wish to resolve. Thank you.

RICHARD W. 
Rating:
5.0

Customer did not leave a comment.

EPHRAIM S. 
Rating:
1.0

Customer did not leave a comment.

CHRISTOPHER C. 
Rating:
2.0

I returned my trailer rental around 1pm on 05AUG21. I am active duty military and drove down on change of station to San Diego. I busted my butt to get the trailer returned in plenty of time to ensure I wasn't charged anything more than my initial estimate. When I entered the La Central Market to return the trailer the lady at the register assured me that I would have a receipt in about 10 mins via email. This never happened. I was told to unhitch the trailer and “leave it out of the way” in the parking lot behind the store. I did this by myself trusting that she was going to follow up on her assurance. The next day I get an email after reporting to my new unit. My receipt showed I got charged an extra day even though I returned my trailer rental well before I needed to. This is so disappointing and ridiculous. I did not return my rental remotely late and it is unsat that due to negligence I get extra charges.

JOHNANTHONY V. 
Rating:
2.0

Let customers know when you change the reservation for the pick up location. Showed up at the initial spot and was informed they couldn't find our reservation. After a 30 min wait on the phone to reach a representative we where informed our reservation was at another location.

Adrian H. 
Rating:
1.0

The area was very sketchy, I did not feel safe. I lost 20-30 minutes of my time because she stopped helping me and started helping other people buy liquor. The car was disgusting, it smelled like weed, the check engine light was on and it was on E. I took picture proof and I noticed on the receipt they said the gas was higher than it was when I picked it up. This makes me never want to use U-Haul again.

Ashlee D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
1.0

Gas is very empty and engaging warning light is always on the whole trip, question the agent before drive away with the car but get the response: warning light will go away after you drive for a while (it did not)

WUHUNGTONY S. 
Rating:
5.0

Customer did not leave a comment.

ADAM T. 
Rating:
5.0

Que berifiqien el equipamento si esta bien

CARLOS G. 
Rating:
1.0

No one responded to me even as I called and told them I was thete

Joel H. 
Rating:
5.0

They wer ok in an out

Ramon V. 
Rating:
2.0

Took forever very disorganized

Ryker A. 
Rating:
1.0

Side mirror was broken and tire pressure was very low. I was also charged for a hand truck I did not use. When I called to have that credited, The phone was set down while I heard the employee waiting on customers at the convenience store. The employee then hung up the phone. I called back and the woman put the phone down again while she continued to wait in customers. I still have not received my credit. I would recommend this location no longer be used since they do not staff it appropriately.

Thomas H. 
Rating:
5.0

Customer did not leave a comment.

JEFFRY O. 
Rating:
2.0

Customer did not leave a comment.

AHMAD Y. 
Rating:
5.0

When I made a reservation I had to change the location further because the original location didnt have the 10” but when I got to the location I was told that they didnt have the truck that I reserved. The guy in charge found a way so he can get me a rental since my movers were waiting for me and I had to may them hourly. It wasnt the location's fault but Uhaul's fault.

Jessrine C. 
Rating:
4.0

Customer did not leave a comment.

ROBERT S. 
Rating:
4.0

Needs more parking

Carrie N. 
Rating:
1.0

I made an online appointment and you sent me to a location that didn't exist anymore. I then contacted customer service and you sent me to a place 30 minutes from me. The location itself was a liquor store. It didn't have tie down straps, it had vagrants coming in and out buying beer at 11 am, and one person running a uhaul register and liquor store register. I asked for a receipt after I turned in my equipment that instill haven't recieved.

RYAN C. 
Rating:
1.0

Cargo van was a perfect fit for delivering party rentals. The major problem I had with this location was the fact they tried to charge me for 68 miles when I had only driven 34 miles. I negotiated them from $130 to $75. Still a $10 over charge but I was in a hurry. I will from now on take a pic of the odometer before driving off the lot

Arlin H. 
Rating:
1.0

I was charged for furniture pads when i did not ask for furniture pads. The verification photos of the gas level was different from the paper copy of gas level, which led to me being charged for gas although i fueled the truck up.

DAQUON H. 
Rating:
5.0

Good service and good hospitality. Good food inside as well. Pizza and sandwiches

JESSICA G. 
Rating:
1.0

There was not an actual UHaul site which should be notated in the locations details. It was instead in a very sketchy area and inside a liquor store. When we went to return everything there was not a person who was able to help us so we were not even able to get the reservation closed out. Would never come here again.

Sara G. 
Rating:
3.0

Customer did not leave a comment.

SAUL B. 
Rating:
1.0

Gas line was cut, vehicle not inspected, over an hour wait in a gas station lot for a repair- AND THE WORST CUSTOMER SERVICE EVER!!

CONNOR D. 
Rating:
5.0

Excellent staff everything went smoothly and in a timely matter. I definitely will use again in the future and refer people that I know. Thank you! 😊

Tysheinna D. 
Rating:
5.0

This location was friendly healthful and quick! Ask for Chuy! Every time!

Frederic C. 
Rating:
1.0

This place is HORRIBLE. THE TRUCK WAS DIRTY, ON EMPTY AND THE FRONT TIRE WAS LOW. THE PEOPLE BEHIND THE COUNTER (THE LADY) WAS RUDE. AND after i returned the truck on time, I get a call 3 hours later from this location asking me "where is the truck". This is the second time i have had a unpleasant experience with uhaul. I couldnt even get a courtesy call saying that the truck was found. Or a apalogy, because i was basically being called a thief. No class, and I am done with uhaul.

LESLIE S. 
Rating:
3.0

Customer did not leave a comment.

Yvette S. 
Rating:
1.0

When I arrived the truck that I originally ordered was not there yet so they gave me a 26 ft instead it was dirty the gas was below what the contract said I told the attendant he said not to worry we took pictures I turn in truck over with more gas then I got it I get the contract a day late they charged me 71 dollars extra for gas just wow called put on hold haven't heard nothing back bad service

JESUS F. 
Rating:
3.0

Customer did not leave a comment.

Maria C. 
Rating:
3.0

Customer did not leave a comment.

Victor B. 
Rating:
3.0

Right rear tire pressure was low. Vehicle was ok, just could be a little cleaner. Convenience of location was good, neighborhood not that great. People were nice though, got what I needed hassle free.

Fernando G. 
Rating:
3.0

Customer did not leave a comment.

HYUMA O. 
Rating:
5.0

Customer did not leave a comment.

JAHAZIEL A. 
Rating:
5.0

good to drop off

HERVE B. 
Rating:
4.0

Customer did not leave a comment.

LARRY H. 
Rating:
2.0

The geolocation did not work. It was very unclear on where to go.

Natalie E. 
Rating:
2.0

We were scheduled to drop off at a different t location. When we arrived they told us they do not take trailers and told us to go to this location. They would. It take the trailer either and it took 30 minutes to get I. Touch with anyone at I haul to get this organized (40 minute wait on a phone ). We left the trailer here after much debate and finally I haul was able to change the drop off location. Terrible experience when you are moving 2500 miles away to a new city.

Brendan C. 
Rating:
1.0

The first truck I tried to rent was dead and had no power. The second one was dirty but at least it moved. Was charged a gas fee even though it wasn't given to me with any in it. Still have yet to hear back from Uhaul or the La Central Market. Will not use Uhaul again. Also the app is terrible. It's a lot faster to just go in and have a clerk fill it out. Can't be considered contactless because you still need to go inside to get the keys.

Andrew H. 
Rating:
4.0

Customer did not leave a comment.

JEFFREY B. 
Rating:
1.0

I cant believe how much a five hour use of the truck cost me $150.00. I just rented a bigger trunk for longer a month ago for about $50.00. I will never recommended this location. Very disappointing.

ISSWAILA C. 
Rating:
1.0

There was broken glass in the back of the truck. A used tissue in the front and I never received my furniture pads

ELENA B. 
Rating:
1.0

This place is a complete disaster. It's a liquor store in the ghetto, customer services is a disaster, they give you the rental with the gas tank on empty so that you can't read the odometer and then they charge you refill the tank and overcharge on miles. I will be calling to dispute the charges, and this location should have it's license revoked.

DANIEL G. 
Rating:
3.0

Customer did not leave a comment.

GABRIEL L. 
Rating:
1.0

Incompetent, not automated, lied about fuel levels even thyinhad receipts and before and after dashboard photos. Gave me the wrong vehicle, not the one rented to me. Not the place my reservation was supposed to be st. Deli clerk did not know how to rent a truck.

Richard Z. 
Rating:
4.0

Customer did not leave a comment.

Jonathan B. 
Rating:
1.0

Terrible set up. No one in lot to help. Have to wait behind 20 convenience store employees to get some help. The lot is way too small to back a trailer in with all of the street parking and littered with pot holes.

JEFFREY R. 
Rating:
5.0

Customer did not leave a comment.

ALYSSA A. 
No reviews have been submitted for this location.

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