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LYNN S
Customer Reviews for La Bodega
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I was very pleased with the service!!
FRANK OThe staff was very polite and helpful. I'll definitely be coming back here in the future!
Devin DI reserved a 6'x12' moving trailer online on Tue 12/10/2024 for 8:30am on Sat 12/14/2024. I arrived at the rental location at 8:38am, the second customer waiting in line. I waited 45 minutes in line due the agent having difficulties with the first customer's transaction. The agent then got to my reservation and found that the equipment assigned to me was a TRUCK, which they don't have on their lot. She called her U-HAUL supervisor to fix the problem. I was then told that the ONE 6'x12' moving trailer on their lot had been reserved the day before by a walk-in so I couldn't have it. Apparently the "home office" when reserving online DOESN'T KNOW what is on the agent's lot, and a walk-in takes priority over my reservation placed four days earlier. That customer waiting in line overheard my problem and said he could take a smaller trailer and offered his 6x12 reservation to me. The whole process took 1-1/2 HOURS by the time I drove off the lot with my rental. To be fair, the local agent did her best to fix the problem although it took WAYY more time than reasonable. I place the blame FULLY on U-HAUL's broken online reservation process.
Glenn ZReturned truck with no issue through the app and dropped key in the box. A lady popped out of the side to make sure I was good to go.
Bryan R