Customer Reviews for La Grande Auto Repair
(U-Haul Neighborhood Dealer)

Rating:

4.0

we did a return online so we did not get any help

Rating:

1.0

the Trailer did not have a useful rail on one side. the railing used for tying the load down is not able to accept hooks, strap or rope, one side of the trailer had a good railing the normal piece of wood with adequate space for rope to pass behind, or to use a hook or a strap. But the other side I could not fit a hook or a rope through. This meant I had to drive and hour to find a store that had load securement bars and spend more money on the load securement bars than I did to rent the Trailer. this is not the La Grande Auto Repair shops fault this is Uhauls fault for not repairing the trailer correctly

Rating:

5.0

Lea was very helpful and answered all my questions.

Rating:

5.0

Awesome service.

Rating:

3.0

The vehicle was dusty, sticky stuff on floor along with a Kleenex. Window was dirty, and vehicle didn’t have full tank of gas. While I was driving the vehicle it acted as if I had stepped on the brake yet I hadn’t. It did this three times. I didn’t get the dolly that I had requested. They did pick up the phone 15 minutes before they were to open. I paid more than what I was quoted online. They did have available what I needed. The vehicle was parked in a field so that is probably why it was dusty within. Friendly folk!

Rating:

3.0

I did not return the truck myself and did not see this location.

Rating:

5.0

When a customer requests a certain location pickup to not send a text message the day before pickup informing the customer they have to pickup 50 miles away up a mountain pass from the reserved pickup location.

Rating:

4.0

All good

Rating:

1.0

The drop off business was closed on weekends. The app used to complete the return didn’t work so we had to call directly to get some help. The person who answered at U-Haul had no idea what to do and couldn’t help us. He kept asking the same question over and over even though I had already answered it. Then he puts me over to another number which cut me off. I tried to call back, and the lady who answered couldn’t help me so I ended up calling a third time to finally get someone who knew what to do and could complete my return. If you are going to use an online website to conduct business, hire someone who knows how to maintain it so that it actually works.

Rating:

4.0

Just have the equipment serviced ahead of time.

Rating:

1.0

I've used uhaul quite a bit the past several years. This has been hands down the worst time ever. The digital transformation uhaul is attempting needs a lot of work. I work on digital transformation professionally, so I'm a tough sell. Feel free to reach out if you'd like more feedback. Chelsey Gover-Price chelseygoverprice@gmail.com 503.828.5065

Rating:

1.0

The woman on the phone was rude when I called to ask about extra charges for miles… U-HAUL is a rip off

Rating:

4.0

Your app did not work. I had to make several calls on Saturday on order to get the truck

Rating:

4.0

The drop off location was changed during my drive. Not a big deal, just a minor inconvenience. I was able to make it work. The drop off instructions were very good. Thank you.

Rating:

5.0

I just recommend making sure that there is a little more gas in the vehicles I only had a quarter tank to start which can be enough but for me as a person who prefers to wait until I'm bringing the truck back to put gas in so i know how much i used it can be a little difficult

Rating:

1.0

Console was broke and truck not ready and covered in snow. Said I showed up to the wrong place and only 5/16 gas.

Rating:

5.0

All went well, only had the truck for 3 hours. Only problem I have is I never got a receipt via email as promised.

Rating:

5.0

No improvement needed. The service was great !

Rating:

1.0

I just called to complain about my experience, and I waited on hold at your customer service number (800) 468 4285 for one whole hour, only to be disconnected before getting through to anyone! That is terrible. Who hung up on my call? I had a terrible experience and want to tell you all about it, so call me back. I am not waiting another hour for nothing!

Rating:

3.0

Stop gouging!!! $.99 a mile is shameful!

Rating:

1.0

u haul promised a discount for not having the kind of equipment I had reserved. I had to drive in a snowstorm to La Grande to get the truck, then drive back to Enterprise to loafd and pick up the auto transport, then back to La Grande to load my car. Personnel we new and not trained on paper work or car tiedown.

Rating:

5.0

easy check out. Very friendly staff.

Rating:

5.0

very friendly and accommodating

Rating:

1.0

The people did not know what they were doing, multiple people were taking photographs of my ID card with their personal cell phones, I had to hook up the trailer for them, and they did not have the wiring adapter to allow me to leave with a working trailer.

Rating:

4.0

I had a hard time with picture uploading. The rest was good.

Rating:

5.0

Great peaple to for u haul dealer can't go wrong with them .

Rating:

3.0

It can't happen because of the way the business is but having the trucks closer to the office would be nice

Rating:

4.0

Had to pay for an extra day because they were closed Sat and Sun. Did not need it for three days.

Rating:

3.0

Was asked to take it to la grande and then I got charged for extra miles!!! Bullshit

Rating:

4.0

The furniture pads smelled of cat urine. There were several that we were unable to use to protect our furniture