Poor communication between the people that work there. I was told by one person that I could keep the car dolly for 24 hours even though I had reserved it for 7 hrs. They then turn around and charge me $100 on top of what I was originally suppose to pay. I was just doing what I was told and they took advantage.
ISAHI D
Customer Reviews for La Granja Animal Supplies
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The drop off box and the office are far away from the truck entrance, it would help if they were together or at least mention that the office and the key drop off box are not by the truck entrance in the Uhaul account. I returned the truck after hours.
Eduardo CGreat customer service
JENNIFER LHad check engine light in at time of rental. Didn't walk the truck prior. Ran terribly, broke down, was asked to leg it in. Did not care when was informed of all the problems we encountered.
Alyssa WI brought the truck back early and still got charged full price.
PAULA AThis location was closed the time we were to return it. Had to contact uhaul to find where we could drop it off as we didn't want to pay a fee for dropping it off at another place. Cost is a lot of time getting this straightened out.
KAREN Jthis was obviously a Mom and Pop shop. However, the proprietor barely spoke English. He did get the job done. This location is in a very rough neighborhood that was very difficult to get to.
Dawna BIt was okay, the people were extremely friendly. Just the location itself was kinda out of the way
MILEENA RFantastic and friendly service, in and out in record time. What more can you ask for.
AARON GGreat service and trailer! Definitely recommend.
DANIEL BFriendly staff and willingness to provide customer service is high.
Jennifer WEl equipo q rente estaba en muy mal estado
EMMANUEL RThe office had long wait and confused about how to work site to sign up and Internet issues and workers were very disorganized and we were not show mileage on truck and we only went no more than 8miles but charged 40 miles . Would not recommend site.
Joaquin RRepresentative was very helpful, friendly and professional.
MIGUEL MSomething was wrong with the brakes. The trailer would jump and buck when brakes were applied whether full or empty.
LESTER FThe people at the location. Very professional and courteous. Will rent from location again.
Joseph LThe truck was filthy overall. Bugs all over the front of the truck and the windshield was filthy.
William KOwners were nice & friendly, but they rented out the U-haul and the check engine light was on.
McCayla CThe lady/owner was very nice and professional.. Very business oriented only down was they have no answering machine lol
Norme WThe best in town
Vira GNo improvement nessasarry
Fernando BGreat service and friendly staff!
Cesar GVery nice people
Phyllis JThe business was very unprofessional. People were very nice.
Gary MVery friendly and helpful
Vira Cvery pleasant service and customer friendly
rogelio pDirt area in back where items are stored sometimes to muddy when pick up or returning. Other then that is ok. Great customer service!
Manuel RThis location has been by far my best experience renting a U-Haul equipment and I will go here for the next rental!!
JONATHAN GThe people there were helpful and cheerful.
Leslie NThe U-Haul was very dirty and had a horrible exhaust leak that left me lightheaded with a headache.
Mike HThis is the best place to rent a U-Haul in this whole dam town! Amazing customer service, supremely knowledgeable, and very friendly! Oh and if someone reads this, the dog food that they have there, the one they make is absolutely worth it, trust me on this.
Bryan ROverall service was excellent and satisfactory. Our equipment needs were met without issue making it a smooth and easy process. Thanks, again.
larry zThe clerk at the desk was very perfectional. She assured me that this storage is very well guarded with cameras and a gate code that you yourself make up and I really like that. And the deal and the price was unbelievable for the 3 months that I needed for and 24hr access which is very convenient. We'll rent again in the future if I need it
Rosie PKeep up with the good customer service.
Jim SNothing that I can think of. Everything was pretty straight forward.
Jesus AU-Haul is a great company, I’ve been using it all my life and you have always been consistently great
RAUL ROver charging for gas
Jose AThe customer service is great they are very friendly and helpful. Great experience, keep up the great work
Leo EWas clean but the AC didn't work correctly would go off when I was on freeway used gas a lot 5.3 miles to a gallon very poor gas mileage and shocks wasn't to good bounced a lot
Francesso OSomeone is using my email address to rent U-Haul, this is not me, you should have a system to verify email addresses
francisco oExcellent customer service!
KHANH NThe employee did a really good job checking me in. BIG THANX!
glenn bThe link sent to my phone upon pickup expired once I left the store and entered the parking lot to inspect the vehicle. I wasn't able to do the vehicle inspection through the link. BUT I had absolutely no other issues with the rental. The rental experience was a success. The managers of the store were very nice, and very helpful!! I've actually booked another rental truck with them in the upcoming week!
Wendy GVery friendly and accommodating 👍
HOWARD UThey have the best customer service in madera friendly as well they're always ready to go never have to wait too long
Felicia WGreat Service, so helpful and always professional. Thank you, K. Sadsad
Kimberly SVery friendly staff and easy to get too
Jeffrey AThank you much guys, you helped me a lot. Petr.
PETR SVery friendly and knowledgeable folks. Thank you
Carolina OService was excellent! The rep, was helpful and friendly. Overall, a great experience!
MELONIE LOnly issue was the gas tank was on empty when I started out. Had to immediately go and get gas and estimate how much I was going to use. I did appreciate the credit back on my account when I delievered with more gas left than I left.
Brent KIt was odd when I walk in the guy was on the phone told me he would send an email later I was kind of uncomfortable being as I would have preferred the confirmation that u haul truck was dropped off then and their.
Gabriel K