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DIANA F
Customer Reviews for La Oaxaquena Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great service! We would definitely use this U-Haul location again.
KELLY BWasn’t sure about this location. Normally I go to the uhaul centars, but this location is great. Professional service and had me on the road in no time.
MICHAEL VI reserved a 10' truck but that wasn't available upon arrival, so I was given a 15' truck at the same price (I didn't want a larger truck but had no choice). I drove 26.4 miles in this vehicle with a load (including me) that was less than 500 lbs. I pumped over 5 gallons of gas into this vehicle and returned the gauge to half full upon arrival. But then I was charged for 2 more gallons of gas by La Oaxaquena Inc. That's bullshit, the vehicle was refilled to exactly where it was when I rented it. I was ripped off for an extra $10. But that means this truck got only 4 miles per gallon. FOUR MILES PER GALLON. What a fucking joke! I won't rent from this location again and I'll seriously reconsider ever renting from Uhaul again.
Joel EThe check engine light was on and the truck was on empty
Jessica MI will ALWAYS use this location for my U-Haul need.
MARLEE MI wish you had a N/A option on this survey. I can't really recommend the service nor place, other than it had a place for me to park. But I am not going to tell my friends. I tried leaving it blank, but you would not let me. What a way to twist my arm! I won't believe any stats you give now that I know you are not looking for accuracy. Also a survey on your app would be well appreciated.
Tirzah Rvery lovely people working at the store, pleasant and laid back and easy to work with. much more room to maneuver vehicle because this is a small location, and you aren't at risk of hitting 40 other vans when you take off at, say, the Uhaul on Powell Blvd
CHITRA SYou over charged the amount I was told and then did a 3rd charge for something I didn't agree to
RUDY MFriendly staff and very helpful and polite
GABRIEL TThey were super friendly, helpful, kind, understanding, awesome customer service, Trucks were clean and ready to go. I am very pleased with my experience with this uhaul dealer.
Rebecca LVery seamless and easy process. Thank You!
Normund AVery professional, I will come back and use there’re service.
MIGUEL NWe were given the wrong type of dolly and it was broken, so we couldn’t even use it.
Jessica BDrop off was fantastic
Christopher RExtremely unprofessional, instructions and contract unclear. Truck was dirty and had 1/4 gas tank left. Store itself had no clear employees and was hard getting keys.
Hannah EDidn't answer phone prior to rental for a question. When we showed up, there was no one there and we needed someone from the shop nextdoor to call the uhaul worker to come open and give us keys for our rental.
Samson TThe company itself was great (nice and personable individuals). The truck equipment was good. The major issue was a $19.95 finished at $116.95 (nearly $100 more). The truck went a total of 41 miles in 4.5 hours. I could not in good conscience recommend this or any U-Haul location for service. They have a nice market that ai would definitely recommend to everyone, and the people are great.
Richard FThe person working there was so nice and helpful. Thank you!
Asena LShop owners were extremely kind. However. The uhaul aspect could confuse a customer that is not intuitive since you have to go to a back room. The bed of the truck was clean but there was spilled beer or other liquid in the cup holder that made it unusable.
Ramon TNothing. Everything was great.
Camellia MWe appreciated the in-person experience. Our truck and appliance dolly were ready when we arrived. The staff was personable and knowledgeable. The drop-off went smoothly.
lawrence h