Wrong mileage and gas as well
BANDAR B
Customer Reviews for La Pomona Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The only thing , it’s the truco didn’t had a ramp
JUAN VThe back of the truck had to be swept out. The starting mileage was incorrectly reported and I didn't take a photo so I was overcharged almost $300. The store offered no resolve except to contact corporate. Fortunately corporate was able to locate the prior rental, ascertain the correct starting mileage, and issue refund based upon previous rental ending mileage. When corporate tried to contact the store, another store clerk said they knew no English and hung up three times. Do yourself a favor and go directly to a UHall location. If you must come here, do photograph the odometer and perform your other pre-trip due diligence to ensure everything goes smoothly when it's time to settle up the bill. 5stars for UHall and as for the LaPomona store location, well not so good.
MARK PExcellent customer service. Very helpful peoples.
Saumil pEverything was alright just the car was dirty from the bed back and the truck when I start driving it to the freeway start shaking all the time
Antonio CMy reservation was at 12 and I didn’t even get to see someone for like more than 15 minutes. I had a time frame and I was late arriving due to the process. Also I wasn’t told there would be a charge for extra miles is what they said. I didn’t know that I had a limited amount of miles to go because the staff didn’t explain.
ERNESTO STruck they provided me was dirty and had bird poop all over, suspension wasn’t so good and it felt rumbly no ramp provided in the truck. They also overcharged me when I paid the correct amount of gas for the truck and didn’t give me a receipt so I know what they charged me for
KURT KClean the windows and mirrors before renting it out to the next customer.
JESUS EEasy, fast and friendly
ALMA BExcellent, hassle free smooth transaction with great customer service.
Kuo-Hau FUhual was rented out dirty, with problems (warning light for Fuel Intake) and an empty tank of gas. Location did not have enough furniture pads per the reservation and sent me to another location to pick up the remaining ones. Owner tried to give me the wrong dolly and argued that was the size I rented when I had the reservation on the paper and was showing her. Owner at location struggled with communication due to language barrier.
Tyler PThey tried to charge me for cleaning and fuel when I brought the truck back cleaned and fueled. Then they did not fix the charge until I contacted the regional manager
Kenneth BBest U-Haul location yet. Help me throughout the service
ARMONDO LClean the vehicle and make sure there is a full tank of gas.
Todd CGreat Job
aurelio cThey charged me for a cleaning fee when it was not clean when I originally got it. I will be disputing that with uhaul.
Bayley DNice place
TRACY DThe truck was leaking antifreeze. The place where I got from told me call the #1866… I was putting antifreeze the place where I dropped it off the guy told me we can’t reverse you nothing because is not my problem. Bad experience.
Jose MYes because the area manager was excellent. Kyle. The guy helped me was so nice and sorry for all the problems I had to go through. But the place it’s self is hooked up to a liquor store and that was confusing
Jessica h