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MUHAMMED S
Customer Reviews for Lacey Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Charged me a cleaning fee for the return of the uhual blankets.
Jeremy SI received fast, courteous assistance, and was on my way swiftly. Continue to take such good care of your clients.
John VGreat staff! Professional. Friendly. Super efficient.
Bruce CNothing all was great
francis CThe staff were really friendly and very helpful!
Diana HExtremely limited customer parking.
Theodore DVery friendly and easy rental
Christine KNothing everything was great I would and did recommend your business to multiple people.
jame sYour app is not easy to navigate and takes about 20-30 mins to get through. When dropping off it wouldn't let me go further than the photos of the mileage and gas. I finally just went in and dropped the keys.
Chad MProvide exact details of where the equipment is located within the yard.
Joenar AThe trailer hadn’t been swept out. Pads were forgotten but taken off invoice quickly. I wouldn’t have used them this time anyway. The rep was very pleasant to deal with.
Gretchen GAfter hours delivery with very limited space to park large truck. only reason why for average rating. Forced to answer questions but never interacted with on-site personnel.
Jon MThe front desk service member was very nice and made this new experience easier. Thank you!
CAROLYN SSome sort of parking space for personal cars might be helpful.
kathryn hNo changes needed. The desk rep was awesome, upbeat and enthusiastic. The overall experience was outstanding, thank you.
JOHN GQuick and easy counter check in and out service.
BRADLEY MFantastic customer service! Loved the ease with which all details were handled.
Barbara MExcellent service
Shane SNice trailer
william vThe only issue inside the truck was that the sun visor was broken. It was a SUNNY day!
STEVEN MMAKE SURE ALL FLUIDS ARE CHECKED BEFORE MAKING IT AVALIABLE TO CUSTOMERS
rodney aEasy mobile drop off experience.
Jeffrey LHe was helpful and easy to work with.
dale sDropped off a UHaul after dark and it was pretty unclear where to go and what to do with it.
Nicholas ENo fault of the location, but the truck windows were pretty dirty. It was a little hard to see out of sections of the windshield.
Nathan Bna
MATTHEW HVery professional staff and easy process
Randy MAgain, like where we picked up the truck, the person was professional and very pleasant to deal with.
Neal RNa
Collins RThe gentleman who helped me was super helpful, and very kind.
Bret KVery helpful.And very nice, only place.I ever rent my u haul
Deanna WHave the store hours match the website
Franklin RWiper blade was broken and could use due to June 27,28 26 rain in Washington......................uphauling and unacceptable! the passenger door did shut properly and caused road air noise!........................poor at best
david kGot charged 388.09 instead of my 137.50 I was quoted. What the actual fuck happened? I WILL dispute this as you OVERCHAGRGED ME
Cameron DBack of truck floor was so sticky we had to put a sheet down and almost lost our shoes walking in it. The rest was great, however.
Stormy MStaff friendly and helpful. Easy in and out!
ROBERT GThe right rear break light & turn signal did not work on the truck, but I didn’t know it until I was half way across the country. The TPMS sensors stopped working part way through the trip.
Rebecca MExcellent customer service. I am a regular customer of this location and have experienced friendly, smooth transactions every time.
Jennie PNothing.
RONALD SWent great
Ralph CMy only complaint was. There was no gas in the vehicle.
STEVEN GThank you - the work people were very helpful and accommodating. I requested changes a few times and they were flexible. Mahalo!
Deborah OStaff are always friendly and reservations have always been ready when I arrive. No suggestions for improvement. I will continue using this location for all my truck and van rental needs!
Chelsea HAwesome team and location. Made my life easier in super stressful time.
Mark BGreat customer service, straight forward and professional.
Cordarrius NI’ve rented from this location at least three times and will keep coming back. Great customer service.
Dina KExcellent staff and support, could not have been happier with their assistance.
KENNETH AExcellent service! Thank You Alec!
Charles PKeep up the good work.
Zane BExcellent customer service
Sharon HGive the guys a raise.
Nena KMy drop off location got switched on me, but these folks were nice and got me taken care of quickly.
Pearce BVery friendly and professional
Tony DCongratulations staff
Miguel AEverything worked great. Easy in / easy out. Quick and easy. Thanks
RICHARD DWe have used this location to rent trucks a few times now. The staff is always helpful, trucks are clean and the shop dog is friendly.
SAMUEL Salways easy and quick to rent from here.
Sheri TVery friendly staff and large selection of trucks to pick from! Did the mobile pick up and no issues at all, quick and easy :)
ALEC HGreat customer service - I called for assistance during my rental time and was pleased with the courtesy and professionalism. Very positive experience!
Karen CAbsolutely nothing. Thanks
Joenar AThe location was difficult to find but the customer service was Amazing!
Ronda H