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JOSEPH L
Customer Reviews for Lacey Express LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The bare minimum in customer service, the van was not clean, but it was ready. Nothing else to say about this location.
JOHN ZSo easy! And friendly service!
REBECCA GYour personnel stated that it was okay to drop off the truck after hours and that there would not be a charge, but I was charged a fee anyway. If he had been truthful about the charge I would have brought it back during business hours to avoid the fee. This is fraudulent misinformation. I was also charged a cleaning fee. The truck was dirty when I picked it up with hazy window grime. I was charged a cleaning fee as well. Poor service and misleading I formation all around.
Lorna EPlease update your credit card terminal to allow tap from credit card If not available, please offer to assist customer to check in on the app instead. Customer rep did not seem to know this was a possibility.
LUKE-HIEU NMade a reservation for a truck and a moving dolly. when I picked up the truck I was told there was not dollys and the reserving one did not guarantee one would be available. WFT?!...that is like being scheduled for a surgery and the doctor telling you that simply because we are operating on you, doesn't mean the equipment to perform the surgery will be available. The front desk person was rude and dismissive. Hopefully this is not the norm for U-haul and I will be booking future trucks at another location
MICHAEL FI always go to Uhaul for rental and this one In particular is top notch. Fast, friendly, out the door. Gentleman behind the counter is very professional and personal. Equipment was ready and clean. It's places like this that you remember for next time or to refer to a friend. They also have storage units that are easily accessible
RICHARD HI picked up the truck in Lewiston, Idaho. The truck had 1/4 tank of gas. I dropped the truck off in Lacey Washington with more than a 1/2 tank gas. Just wished I could have gotten some compensation for the extra gas I left in the truck.
Zane BEverything went well. I didn’t have to spend but a few minutes there . I’ve used this location before so I was already on the system . I returned the vehicle and was gone within minutes .
ROBERT WGreat experience! All the employees were friendly and helpful.
SCOTT SVery amazing and understanding people. Truly appreciate their service
RON RKind and friendly staff
BRITTANY SEveryone at this location was super friendly and helpful. The only thing I would change is the check-our/check-in process. It takes way too long to take pictures and upload and have to record everything. It seems like that could be done by a U-Haul employee :-)
SHANNA MFacility entrance is extremely awkward to gain entry, especially after hours drop off.
Karen MMitch was there person working the counter and seemed to be very knowledgeable and I noticed he knew what he was doing. He probably helped at least 5 or more customers in the time 45 minutes it took Paul.
Sandra EThe only issue was parking, I wasn't certain where to park when picking my rental up. Otherwise this was a perfect rental ecperience.
Ronald CGreat customer service. Positive and very professional employee. The best part was the greeting from the beautiful Newfoundland/chocolate lab. I will be back for other rentals.
TERRIL KVery pleasent experience.
HEATHER KThis was Great!
Jeffrey EStaff member that helped was great! He was super helpful, great to work with and provided fantastic customer service. It was my first experience using this particular location, outside of my normal location and I will definitely rent from there again.
William LFront desk was great
MELISSA VLocation very convenient. Service agent very nice and helpful. Easy access, safe parking, and easy return.
CARLETTA Gnone
DENNIS JStaff was accommodating and very helpful! Great seevice people!
Dennis JI did after hours drop off. It was super easy and the lot was open making it easy to park the trailer and take pictures for checkout.
LEANNE SGreat service! Thank you for making it so easy.
SARAH MI had to pay for a second day due to licking myself out the back of the truck. If they knew the previous renter lost the key to the pad lock it should’ve been added to key chain immediately. I had to pay for an additional 6 miles to have them give me a key to continue my move.
CLELLAN JPersonnel were helpful with dropping off the rental.
CHRISTOPHER LYou are at the top. Good staff and customers relationship 👍
PETER NI appreciate the fast response and friendly service. I will come back again!
SCOTT HI didn't see anything. More then happy.
CRAIG RGreat customer service !!!!
RODNEY MDespite arriving at this location 10 minutes before closing, employee Ryan refused to accept our trailer return. Instead, he made me do an after-hours return online. While experiencing problems with the website, I stood inside the office and continued to do the after-hours return (all of this was before the closing time of 5pm). Horrible customer service! I would not recommend this location or utilize this location in the future.
SAMUEL AThe internet and website was being wonky but the location and truck was fine.
dinelle gWent fast and very friendly, thank u
Victoria PEverything went great from pickup to drop off. The office staff was great to work with.
larerence WThe Uhaul app was not user friendly and we had to contact customer support to help us navigate the instructions for locating and opening the truck. We would have loved a courtesy email from the specific location letting us know they would be closed upon our pick up time with instructions to our van. We used the Uhaul moving services and our mover quit on us and we were unable to get another mover.
falon wno improvement needed. Easy in and out. Equipment (pich-up) ready and clean. Drove great! Thanks
RICHARD DCoffee and donuts is about it. Had a great experience.
RANDY MBest service ever .very respectful and prompt service. I plan to do business in the future with lacey Blvd haul services. Robert Delong
ROBERT DEasy, pleasant. Thank you.
NATHANIEL LFriendly and helpful staff. Easy process
EDWIN AGreat experience overall.
CHUNRONG ZCan’t think of anything. I dealt with 3 staff and each one was helpful, professional, knowledgeable and friendly.
JOHN NNot with location but U-Haul needs to fix there app it’s ridiculous to use to return equipment
Richard KWhere is copy of contract i was supposed to receive via email? Cant find it on the app or my account neither!?
F. PDrop off was after hours.
Rita Hna
MATTHEW HWhen turned in early how come we don't get refund on days not used makes 3 times i didn't get refund
CHARLES CFast, easy and great customer service^^
Prescott HTrailer rented from this location required roadside assistance for the lights 3 times before ultimately being traded for another that worked.
LAURENTI PThe man running that business (Ryan?) was personable, helpful, and friendly. The dog Franklin was a bonus!
JUDITH VI did online pre-check in which made it a breeze. In and out quickly. Thank you
James SThe location was a bit mud pit, with little room to park. We also had trouble getting the pics to load correctly in order to do a check-out without a person there to help. Not the best experience!
MICHAEL B