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LAURA L
Customer Reviews for Lacey Express Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best service ever .very respectful and prompt service. I plan to do business in the future with lacey Blvd haul services. Robert Delong
ROBERT DEasy, pleasant. Thank you.
NATHANIEL LFriendly and helpful staff. Easy process
EDWIN AGreat experience overall.
CHUNRONG ZCan’t think of anything. I dealt with 3 staff and each one was helpful, professional, knowledgeable and friendly.
JOHN NNot with location but U-Haul needs to fix there app it’s ridiculous to use to return equipment
Richard KWhere is copy of contract i was supposed to receive via email? Cant find it on the app or my account neither!?
F. PDrop off was after hours.
Rita Hna
MATTHEW HWhen turned in early how come we don't get refund on days not used makes 3 times i didn't get refund
CHARLES CFast, easy and great customer service^^
Prescott HTrailer rented from this location required roadside assistance for the lights 3 times before ultimately being traded for another that worked.
LAURENTI PThe man running that business (Ryan?) was personable, helpful, and friendly. The dog Franklin was a bonus!
JUDITH VI did online pre-check in which made it a breeze. In and out quickly. Thank you
James SThe location was a bit mud pit, with little room to park. We also had trouble getting the pics to load correctly in order to do a check-out without a person there to help. Not the best experience!
MICHAEL BThe Pickup Location person was great, very helpful, even tho the tongue of trailer he did great putting the tongue on my hitch. I would very much go back to that location any time.
GEORGE Cthieves - I put 1.5 gal of gas in the truck - I drove a total of 16 miles and they still charged me for 2 gallons ?? I even showed the agent my receipt and told him the gauge is exactly were it was when I left. Truck was very dirty on the outside - I have rented for this location many times before - never again - I would pay the extra mileage to get it for a REAL haul facility -- so sad !!
STEPHEN MStock more trailers at this location since this is the only place I will rent trailers from weekly. There are the 5x8 ramp load
Richard KTruck was very smelly and I was charged for 2 gallons of gas even though It was not given to me on the correct gas line. I was lest the 3/4 mark.
MARTIZA MThe check out and check in process went quickly. The gentleman that helped me was knowledgeable and had great customer service.
KENNETH RMobile check in process is super long
Leah CThe truck I rented had the previous users trash in it, it was sandy and dirty, and I am being given the charge to clean it. Kinda ridiculous to allow someone to use a truck that wasn’t checked/cleaned properly only to charge them for it.
WILLIAM MThe staff went above and beyond to assist us and make sure we had a great experience. Thanks!
LAURA SN/A
TIMOTHY GThe lot that the tralers were kept was quite muddy.
KRISTINA SThe truck performed as expected and was easy to drive and did not use too much fuel.
TIMOTHY RBack lights its not working
BIO BStaff at this location is always very helpful and friendly! Always come to this location when I need to rent a truck or a trailer, best people and always have the equipment that I need! If they do not have it, they are always helpful in finding a location close by that does or giving me a comparable truck to suit my move! I can not say enough positive things about this location!! Thank you!!
Alec HExcellent customer service by Ashley when I had to call and ask questions due to having to keep the truck much longer than I initially had it reserved for. App was super easy to use and quickly found the info I needed to pickup the truck and the unlock code. The return took seconds. Just an excellent experience!!!!
Jessica WExcelente
CARLOS MThe employee at the location was very helpful and informative. I had a complication with the hitch and he suggested an auto parts store where I received help. Would recommend this location.
MICHAEL SGreat staff. Very friendly and efficient. I really liked them a lot.
JOHN MThe great customer service
JOHN HWonderful staff!
SUZZANNE HThe only minor issue is the handtruck was not locked in place and was discovered to be wheel side down on the floor so it rolled around and sounded like it hit the wall and/or back sliding door. This issue was resolved after a short drive back to our house.
KRIS SVery friendly Thank you
DEAN AIn and out Thank you
DAVID KThank you Alec for all your help. He is professional and very knowledgeable,
JOSEPH PI can't think of anything right now because i tired unpacking, but i like uhaul a lot, i been using this company's trucks for over 30 year and i never have anything to complain about The $19,99 Truck is a great dial for short moving distances is what i always rent.
Doris DExtended hours
MARIA TConvenient location with great service, but call them in advance for advice if you're picking up or dropping off a trailer.
JERRY HThe Truck 🚚 was All Over the Road and the Brakes were Bad.
KAREN JThe vehicle needs new wiper blades and a wheel alignment.
STEVEN BU-Haul return area was dark with no lighting. Unsafe and hard to take pictures of the return.
MICHAEL FRecommend for customers to book online prior to as opposed to going in.
DANIKA BThis is the third time I have used this particular place, they are always quick and efficient.
SAMUEL SStaff were friendly and the process went smoothly.
SHEILA SThe man managing the counter was polite and efficient in both the check-in and check-out process!
GARY KGas level in truck was not full when I received the truck, as described in the rental contract. Truck interior and cargo area was muddy.
CORY PEasy to request online. I liked being able to pick up and drop off with easy. Both people we’re friendly on arrival.
ASHLEY V