Customer Reviews for Lacey Express Storage LLC
(U-Haul Neighborhood Dealer)

1,989 reviews

5200 Lacey Blvd SE   Lacey, WA 98503

(360) 456-0162

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Services at this Location:

Contact Us

(360) 456-0162

5200 Lacey Blvd SE
Lacey, WA 98503

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: 10 am - 3 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

We were told we could do after hours drop off. Arrived, followed all online instructions successfully, walked around the corner to drop key at office… and no drop box. Didn't know whether we should leave the U-Haul there, since we had checked out? Had to return next morning at 10am to drop key. Frustrating. But upon arrival, office staff that created us were helpful and courteous.

Ralph C. 
Rating:
5.0

The employees who helped me were excellent! I really appreciated their help, efficiency, and willingness to go the extra mile! I will definitely rent from this location again.

Lara O. 
Rating:
3.0

Parking area very cramped

Becky M. 
Rating:
5.0

Customer did not leave a comment.

Stephanie H. 
Rating:
4.0

Customer did not leave a comment.

Douglas H. 
Rating:
4.0

Oh the 10-ft truck I had the back had not been cleaned out, the driver's seat cover was worn and uncomfortable.

Robert P. 
Rating:
5.0

This is the first time using this location and I found the staff to be very helpful and knowledgeable for what I needed to rent. At pick up time they ensured the equipment was in good working order before I left the lot. Very good customer service. I would use them again.

John M. 
Rating:
5.0

The trucks breaks are barely working. They not only squeal but when at a stop they hiss and get pedal moves up and down. Unacceptable. I expect a call at 5208227377 so you can explain why you think it is ok to put people in such an unsafe vehicle

Wael A. 
Rating:
1.0

Charged me for things that I did not purchase I specifically told him that I opted out for insurance yet still charge me the $14 for it had to come back to the store after I return the vehicle and then they'll refund me my money after five days.. ridiculous

Victoria T. 
Rating:
5.0

Customer did not leave a comment.

carl W. 
Rating:
5.0

Customer did not leave a comment.

thomas J. 
Rating:
5.0

Customer did not leave a comment.

Anthony V. 
Rating:
5.0

Customer did not leave a comment.

Devonna R. 
Rating:
5.0

Van cargo area was not swept clean.

Ed M. 
Rating:
4.0

Customer did not leave a comment.

JOHN M. 
Rating:
5.0

Customer did not leave a comment.

Taunya B. 
Rating:
5.0

Customer did not leave a comment.

Michelle J. 
Rating:
2.0

I had a reservation 6 works in advance but when I arrived , my trailer was not there so I had to go to another location to pick up a trailer that was bigger than I wanted

Andrew H. 
Rating:
5.0

Thank you for your help!

Deborah O. 
Rating:
5.0

We changed our Puck up date and time 3 times. The Uhaul representative worked with us; great customer service! Liked the easy return.

James L. 
Rating:
2.0

Shitty wiper blades made it to the first turn around point and went back. The shop did not have wiper blades so he took a set from another truck. They were marginally better. The next day I struck out in the rain for Reno. Inside of the truck cab was dirty. Don't know if you have these trucks governed but this one was so weak that it took an absoute minimum of .5 miles to pass and if it was an upgrade forget it. I have not been so uncomfortable since the 1950 something farm truck. And all this with a minimum weight load. I will not rent another haul truck. Trailer maybe no truck.

carl S. 
Rating:
1.0

Sign says 24hr drop off. I asked when they close and said I woukd not be back by then. A few minutes later AFTER I paid, the guy tells me there is no 24hr drop off. Kind of important when factoring in work schedules and school drop offs. I get a mile down the road and realize the van has slightly less than an 1/8 of a tank. I took a picture to document this. The next day upon return, the same guy comes and asks me if I put any gas in the tank after he checks out the rental. Says it doesn't have a 1/4 tank of gas. Yeah, no kidding. Luckily I had proof. I put enough gas in the van to make it 1/8 of a tank. He said he would take care of it and I wouldn't pay any more. I mean, come on . . . You don't do your job and then question me about whether I did my part? The guy said he would e-mail me my receipt. I turned in the keys around 9am. It's been 12 hours and I still don't have it. I don't care about the gas level. I care that I would've had to pay for his lack of inspection/documentation had I not paid attention.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Iris R. 
Rating:
5.0

I searched through a few locations and this one had the best hours/equipment. The service was timely and genuinely great. I also looked up Penske and Uhaul had better prices and much more availability.

daniel G. 
Rating:
4.0

Customer did not leave a comment.

Lisa M. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

N/A

Meegastenne Rat S. 
Rating:
5.0

Helpful, friendly staff

Rhonda C. 
Rating:
5.0

Customer did not leave a comment.

JOEL T. 
Rating:
5.0

Your national phone reservation system is terrible

DONALD P. 
Rating:
3.0

Customer did not leave a comment.

Eric G. 
Rating:
1.0

I paid with a credit card and they are trying to charge me multiple times and putting me out of using my credit card for 3 to 5 days.

MICHAEL S. 
Rating:
5.0

Great experience. Friendly service reps. Truck was clean and well equipped. Check-in and -out were quick and efficient. Will call them again the next time I need a rental truck.

terry Y. 
Rating:
5.0

Customer did not leave a comment.

Christina C. 
Rating:
3.0

Customer did not leave a comment.

Kimberly S. 
Rating:
5.0

Customer did not leave a comment.

Stefan R. 
Rating:
5.0

The gentleman that works there is always professional and friendly. All around awesome experience, definitely my go-to place for renting trailers!

RICHARD A. 
Rating:
2.0

Needed to extend rental and was never able to get through to their phone line it would ring and go straight to a busy signal. No way of leaving a message or anything. I was also double charged on my bank account for the rental.

Hannah Y. 
Rating:
5.0

It was great however I didn't receive an email as stated with my final receipt and charge.

Crystal D. 
Rating:
5.0

representive was helpful and courtious. got me out in a timely manner. returned the same.

Tony R. 
Rating:
5.0

Friendly and professional

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Howard A. 
Rating:
2.0

When we arrived to the location, it was difficult to get into. We arrived right on time for our scheduled pick up. Walked inside the office and there was no one available. We called out for someone a few times before my husband went out to walk around the location to see if he could find someone. Having the office open with no employee nearby is a security concern. Anyone could have walked in and behind the counter with ease, or taken items from the location. About 10 mins later, the employee was seen walking across the street back to the office. They walked right past us into the office without greeting us or apologizing for not being available. I found the whole interaction to be incredibly unprofessional. When we went to return the vehicle, after seeing that most locations were open until 7pm, we found the office was closed. The contract provided said that if the return was done after business hours to place the key in the drop box. There was no drop box. A sign on the door said they were closed at 5 and that there was no drop box due to recent theft. This is information that I feel should have been communicated to us when we were there to pick it up. Overall, it was not a pleasant experience and I will not be returning to this location or recommending anyone there.

Timothy B. 
Rating:
1.0

The person was rude and not helpful He was sitting on his butt the whole time He just told the trailer was a round the corner

matthew S. 
Rating:
3.0

My reservation time changed without me knowing. I booked for 8:00am and received an email confirming it from Uhaul but when I went pickup the ruck the facility did not open until 9:00am and when I logged into my Uhaul account it now said 9:00am pick up. An email notification of the change would have been very helpful.

Gary S. 
Rating:
4.0

Customer did not leave a comment.

Ann H. 
Rating:
5.0

Customer did not leave a comment.

Treshawn M. 
Rating:
5.0

Hours to return back the cars.

Mauren O. 
Rating:
3.0

Parking was tight but customer service was excellent.

Scott G. 
Rating:
2.0

Truck battery was dead, cab was not clean, back of truck had broken tie down (wood piece laying on the floor). I reserved moving blankets, arrived to none available.

Brian E. 
Rating:
3.0

Quick and easy. In and out with any hassle

Trent B. 
Rating:
3.0

Customer did not leave a comment.

Meredith C. 
Rating:
1.0

Inform customers that they will be unable to complete their drop off if that is the case.

Nicholas G. 
Rating:
5.0

Customer did not leave a comment.

Samuel A. 
Rating:
5.0

Storageland U- Haul is the best place to rent any place in town. Ryan and his employees know how to treat their customers with the best customer care and make it easy.

Leland J. 
Rating:
4.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Quick and easy to pick up and return, really friendly staff at this location!

Kevin T. 
Rating:
5.0

the man who help us was very on it , h He did a great job! VERY HELPFUL and! The man we dropped off to was VERY HELPFUL !!

dana M. 
Rating:
1.0

They need to explain every little detail as far as what to expect explain their pricing everything make sure and ask a lot of questions when you go rent a truck from these folks they are not customer service oriented that is a fact

Kathleen B. 
Rating:
3.0

Customer did not leave a comment.

Timothy K. 
Rating:
5.0

Customer did not leave a comment.

wesley B. 
Rating:
5.0

Customer did not leave a comment.

kitson K. 
Rating:
4.0

Customer did not leave a comment.

gary M. 
Rating:
1.0

treat your customers the way you would expect to be treated yourself. don't worry though - you'll never have me as a customer to steal from or deal with again!

STEPHEN O. 
Rating:
1.0

Not charge double.

ROSELIN R. 
Rating:
5.0

Customer did not leave a comment.

Thomas B. 
Rating:
5.0

Customer did not leave a comment.

JASON B. 
Rating:
5.0

Everything went really well! Easy pick & return. Very friendly & helpful. Thank you!

DIANA-BETH M. 
Rating:
4.0

Keep up the good work.

Carl O. 
Rating:
5.0

Customer did not leave a comment.

Deborah C. 
Rating:
5.0

The workers know their job. Very friendly and nice. They know their jobs Very well this will be the sight for all my friends and family. Job well done

BRENDA R. 
Rating:
5.0

Customer did not leave a comment.

RACHEL E. 
Rating:
3.0

Better customer service. Also i went online a couple days before I needed the rental and filled out all the paperwork, submitted my driver's license and credit card so everything would be smoother and quicker when I went to pick up the rental. Not the case at all. Once I got to the rental place they had no record of me filling out any paperwork he said he didn't have anything showing that I submitted my driver's license or credit card so I had to do all that over again and I didn't like the fact that he took a picture of the front and back of my driver's license with his personal phone that's crazy to me. I don't mind if we enter the number in any information you need off of there into your guys's computer but for an employee to use his personal phone to take pictures of my information that doesn't seem right. So I had to do everything all over again and after that I had the wrong size ball for the trailer I was renting and the last time I rented from you guys the gentleman behind the counter let me borrow the right size ball so I can get going and do my thing. This time around the guy behind the counter said that they don't rent them they don't let people borrow them and if I wanted to buy one I could buy one so obviously I had to buy one and that was an extra $40, yes it's my responsibility to have the right size ball I get it but things happen and that's where customer service comes into play because this isn't the first time I've rented from this establishment but it is the last time.

CHRISTOPHER H. 
Rating:
5.0

Customer did not leave a comment.

TAWNEE G. 
Rating:
2.0

Customer did not leave a comment.

LEILANI S. 
Rating:
5.0

Customer did not leave a comment.

BRIDGET B. 
Rating:
5.0

Great condition of equipment and great customer service

ANTHONY L. 
Rating:
5.0

Customer did not leave a comment.

KUUIPO K. 
Rating:
4.0

Customer did not leave a comment.

RONALD B. 
Rating:
5.0

Truck was a lil dirty, orange peels in the back lol.. excellent service tho best place to get equipment in Lacey/Olympia area

WILLIAM S. 
Rating:
5.0

Cheap trucks and helpful Crew, thanks!

Joshua F. 
Rating:
5.0

Everything looked good ! A+ customer service ! I was in and out FAST! I'd definitely recommend this U-Haul location. Thank you.

yolanda P. 
Rating:
3.0

Customer did not leave a comment.

DIANE RAYE E. 
Rating:
3.0

Customer did not leave a comment.

OSCAR DAVID C. 
Rating:
3.0

Customer service is nice, overall was good.

RORY A. 
Rating:
4.0

Not having a night key drop is problematic.

PAUL ANTHONY D. 
Rating:
4.0

Efficient and friendly attendant

JOHN T. 
Rating:
4.0

Customer did not leave a comment.

NAOUPU F. 
Rating:
5.0

The equipment was clean enough. I was moving old furniture to the dump so it didn't really matter whether or not the vehicle was pristine or not. I would recommend that anyone relying on a simple rating system to make their rental decisions do their own physical determination (at the time of reservation/pickup) of equipment cleanliness that might be required of their own needs.

ANNA S. 
Rating:
5.0

Customer did not leave a comment.

SCOTT W. 
Rating:
5.0

Replace your nightime keydrop. I know it was a wall mounted box that was easily stolen, but a secure hole in the wall to lock box is cheap and safe.

Montgomery R. 
Rating:
3.0

Overall great experience with customer service and well as equipment. MY only gripe is the parking lot. No place to park as well as tight to get in and out of.

RICHARD M. 
Rating:
5.0

Customer did not leave a comment.

WADE R. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL E. 
Rating:
5.0

Customer did not leave a comment.

DEANGELO J. 
Rating:
5.0

Customer did not leave a comment.

ARTHUR O. 
Rating:
5.0

Customer did not leave a comment.

CUAUHTEMOC R. 
Rating:
3.0

The truck i reserved was not there plus the truck they gave us was smaller and full of snow can't open the trunk and not get any help from the person in charge.

LEO CANILAO N. 
Rating:
5.0

Customer did not leave a comment.

JEFFERY P. 
Rating:
5.0

Easy and quick drop off. My 4th drop off there.

michale L. 
No reviews have been submitted for this location.

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