The gentleman who works the front desk is the sweetest man! Amazing customer service. Gentle nature. Good conversation! Made the process very simple and easy. I will use this location again for future moves just for his kind demeanor!
Antonia W
Customer Reviews for Lacey Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Checking the trash in the U-Haul there was a barf bag on the passenger side
TINA HThey forgot to put the dolly in the van so I did not have one. They credited the account. They were very understanding that I had to keep the van for an additional hour.
CAROLE NNothing! A++
DILLON CThere is a sticker on the dashboard (some identifier number) that is large and reflects onto the windshield while driving. The reflection is directly in the drivers line of sight and is super distracting. This should be moved — it is dangerous.
PAUL PThis time rental went smoothly, thank you!!
SHONDRA FThe guy that helped me was so cute tbh.
NATHAN T10/10!!
KELENA KI just didn’t get the quotes and internet or uhaul computer waa in and out. Not sure if I got best deal or not. And didn’t know accurate mileage of my round trip. Supposedly 300 miles but was given I think 100 and then 39 cents a mile after that. 🤷🏽♀️ Haven’t looked at my receipt yet.havent gotten one. Got back late I said I’d be back at a certain time. Didn’t happen that way. So didn’t get the time stamp when I needed be back. Nor an extra driver for myself available at needed times for pick up and drop offs. Just a how was our service and will you refer a friend. Grateful to get my stuff. That’s all. Ty
LUCILLE SExcelent
William FKeep doing what you're doing and the U-Haul business in Lacey, Washington will continue to do well.
JOHN SI would recommend dealing them and am the guy to do it if interested I been cleaning cars since 1997
Kim SA neutral.
FREDRICCA DEverything went smoothly, and the person who helped us was extremely friendly.
MICHAEL KOne thing I will note. Your seats made my new knee ache like crazy (left total knee replacement January 2024). While driving the truck, my knee started aching. It only got worse as long as I stayed in the seat, regardless of how I tried to change my position. As soon as I got out of the truck, my knee stopped aching. It's still a bit sore today, but that incessant aching hasn't come back. I haven't had it ache like that for over a month. Perhaps look into getting better seats.
Susan RThe location charged me an additional $15 for insurance I do not need, and I did not select this service initially as they claimed it was their local policy to add this instance to every request.
Jordan SPhoenix was incredible in explaining all the details of the rental. No wonder this location has such good reviews. I will definitely be renting from here in the future!
Alejandro FHaving an earlier drop off option would be nice. Maybe give the U-Haul user a temporary gate code that expires after one use so the vehicle can be dropped off before the storage part opens. Maybe have a key drop box by the front door. There are cameras everywhere.
Steve FThis was a great experience. Check-out and check-in were simple. The instructions given to me were very clear, and I had plenty of time with the truck to do what I needed to do. Thanks!
Joshua SWere so pleased with the service we received from this business. They went above and beyond to help us. Were truly grateful for everything.
Rhonda Olocation needs a secure key box. I had to wait two hours to return the key. Other people had to wait as well. One person left all together. Everything else was great.
Carla PFriendly and helpful
Randal KCustomer service was excellent. The young woman that waited on me was very helpful and nice.
Sharon SOur experience was fabulous! We didn’t have a reservation, however Zoe was able to handle our needs and get us a vehicle…..and she was fun and easy to work with. We’re very pleased with the way things worked out. Thank you so much!
Alfred SPlease add an after-hours drop-off service to this location. The employee who helped me, Zoey, was extremely kind. She helped me with no delays or issues and provided excellent customer service.
Haasahn PCustomer service was excellent! The truck was ready to go as I requested. Zero issues!
Adam AGreat Customer Service!
VICTOR TAlex is great!!!
John SI don’t have any recommendations, everything went very smoothly.
Anthony MHow much wool could use and kind e Very professional
McKinley HIt was unfortunate that there is no option to refuse UHaul insurance at this location. The UHaul website and app offer option for insurance, but this store required it. Beware.
Junji UNot a thing. There was great customer service.
Catherine WSuper friendly staff! Great location!
Shane CThe location and especially the staff, Zoey & Alex, were friendly and knowledgable about renting a moving truck. I really appreciated the customer service! The truck, however, was fine for size, but I believe the vehicle needs service. I did share this concern with staff and they said they would notify mechanics. Overall a very good experience.
Alec FReturn vehicle cleaner than received and was still charged $25.00 for cleaning.. Strait up THEFT!
Rannie VKeep up the good work
LUDEE EZoey went above and beyond. She was extremely helpful and accommodating which made my experience super easy and convenient.
Ivanna dMaybe turn your trucks in a little earlier. Ours was way way over 100k miles and drive like it! Overall though, a good experience.
John GThis location charged me for insurance that I did not want saying it was mandatory and my personal insurance would not cover box trucks. I only learned of the charge when I questioned the amount of the invoice instead of being informed of their policy in advance. My insurance agent confirmed for me that my Safeco insurance covers my liability on U-Haul vehicles. U-Haul Corporate does not require insurance, this is a local decision made w/o the knowledge of U-Haul Corporate. #neveragain
David SEverything was great!
Lisa PGreat service, quick and clean no issues. Excellent
Johnathan JNothing. This is my go to location for rentals. The girls who work here are so great and attentive.
Alicia Nvery easy location to access, the 2 girls at the front desk were absolutely lovely and knowledgeable about all the questions I had. thank you.
Alika APlease make it easier to return after hours.!!!!
susan l