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Crystal B
Customer Reviews for Lady Liberty Car & Truck 3
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Brian was pleasant and friendly. He explained everything thoroughly. I would definitely recommend this location to others. Nice job, Brian
LISA ACustomer service was good, but the worker was five minutes late due to something she said about Dunkin' Donuts. When I rented the truck, the insurance was never discussed until I brought it up. When I brought the truck back, which was a day early, I was told that the U-Haul system was down and it couldn't be checked in for returning the truck. I was told I could take the truck for one more day. Why would I want to do that if I returned it early? It's not my fault the system was down. I'm the customer. I then suggested that they write down on the receipt the time that I returned the truck in good condition. I had to do their job.
MICHAEL Mgreat service
Michael MOverall experience 10/10! This location have great customer service and the process of getting a Uhaul van, truck or renting equipment is very smooth and prompt. I used them twice already and I will be coming back!
jamera bBryan is always customer focused, providing exceptional service every single time, and we rent from him frequently. That’s why we keep coming back - we know everything will go smoothly with Bryan. He is amazing!!
Dominic MExpereince renting here was great...will rent again next time I have the need.
James SI could not register my uhaul rental with my EZpass because it was already registered with someone else's account. It would be great if you could tell people in advance what to do about tolls. Right now, I'm just hoping you will send me the bill from the pay by plate.
Sara CThe check in and out was very easy. I thought I might be running late to return the equipment, I phoned the manager. He said he’d wait. Excellent.
mark sGood location, but the office could use a face-lift. The man staffing the office was very friendly and helpful. The van worked fine, but wasn’t completely clean (half-smoked cigarette left in cab, some dirt and leaves in the back).
Susanne KVery professional and helpful. My experience was amazing.
edna BEasy access to park and store the U-Haul. Easy process to check in if you complete everything on the App. Makes it so easy. The gentlemen that checked me in was very nice and helpful. Clean cab with great air conditioning as it was in the 90s when I moved. I would recommend this place.
Bradley KNothing everything was good thank you for having a truck that in stock think you
Franklin BNo improvements necessary. Smooth operation.
David HBrian was con courtesy respectful and professional. D Booker
dee bI was completely happy with the people at this location. The young man was polite, had everything ready and there is a gas station across the street to replenish the gas. I would highly recommend this team and will use them again without a doubt. This location is an asset to your team!
DARYL COwner was awesome and super helpful. I booked last minute and they called to confirm the next morning, and had everything ready to go. Also, love supporting a local small business. Will use again for next hauling need!
Shelly TThe Neighborhood Uhaul in Wilmington is the only one I use and trust.
Morgan HI rented several times from this location and they've always been very curious and helpful
John MFriendly and helpful staff, will use location again.
William JCourteous and informed staff..very professional and a pleasure to do business with...I will be back
John MThey got me in and got me out, definitely recommend it here
Victor RThe u haul was great and the service is awesome too. The people at lady liberty are very good and easy to work with all around people.
LONZY SI was relocated twice because the original equipment that I reserved in advance was unavailable. I ended up with a 10’ truck that was filthy and in need of service. I appreciate Uhaul rentals in a pinch but this experience was stressful and disappointing.
Erin EThe staff was very helpful and friendly.
sam MNA
Amos FBrian runs a great rental place - this is my second rental in less than a year and his customer service is second to none. Highly recommend!
David BWe keep coming back to this location and have recommended it to family and friends because Bryan, who manages the location, is professional, reliable, knowledgeable and totally awesome!!! He takes care of us every time we rent a vehicle, and we rent frequently. Bryan is the best!!! Give this man a raise and/or bonus!! He’s an asset to your organization.
Dominic MQuick rental and return, truck in good condition, gas tank full. Truck easy to drive.
louis fWe only have positive feedback for this location. We rent frequently and Bryan does an amazing job every single time. Incredible service, clean vehicles and an overall exceptional customer experience!! Thank you, Bryan!! You’re the BEST!!!
Dominic Mgreat service , nice lady
Patrick KNothing..this was very easy and everyone was very friendly thru the pick up and drop off
Tara THad an amazing experience with Brian! He is very kind, professional and helpful. He extended my reservation when I asked if it was possible! He was great!!!
Brenna HNone
Jane MNothing to improve! We always use this location because Bryan provides such exceptional customer service. He always focuses on the customer experience and makes sure our rental process goes smoothly every single time. Bryan is the BEST!! Thank you Bryan for giving us such great service. We really do appreciate it!!!
Dominic MThe service was great
LONZY SNone
LONZY SBryan continues to be AWESOME with ensuring a great customer experience! We rent U-Hauls frequently and wouldn’t go anywhere else - Bryan does an exceptional job every single time and we appreciate him very, very much!! He is such an asset to your company! Give that man a raise and/or holiday bonus!!!
ANN MBryan was awesome, he offered to stay open late if we were cutting it close returning the truck. Everything was quick and easy.
Jonathan SVery good customer service
Leroy JCustomer services were amazing at this location. Quick courteous and very helpful
Parmanand SBryan or Brian was excellent, very professional, courteous and friendly
barry tVery convenient hours, needed a Sunday pickup and this was very easy at Lady Liberty Car and Truck. Received the van promptly at 8AM with a friendly, smooth and quick pickup. Everything was quickly explained and we were on our way. The return feature via phone was just as easy. I would recommend this location!
Jeffrey DNothing service was great 👍
kevin hAwesome experience renting uhaul for the first time, Bryan was very helpful and everything went smooth from pick up to return.
Ralph SUnsafe area. Small, tight parking lot. Dropped key in night box on Saturday and on Monday evening still haven’t heard back regarding any additional mileage fees.
Andrew BThe staff was very professional and pleasant. They accommodated my last minute request for a uhaul with no problem. I would definitely recommend this location!
Jaquetta JBrian was a great host. What I reserved wasn't available, so he quickly accommodated what was available. I would definitely rent from him in the future
Cierra MGreat service from Brian. Thx!
Richard FKeep up the good work
Paul MALWAYS A PLEASURE TO RENT FROM THIS LOCATION!!
woodrow iExcellent service every time!
Alisha MQuick checkin and out
Louis FQuick check in and check out. Truck in good condition and full tank of gas.
louis f