Customer Reviews for Lagrange Valero Gas

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lagrange Valero Gas

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Sergio D. on

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Make find the key easier.

Sean M. on

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The truck was fine the service was terrible.you should pull your franchise from them.

Frankie J. on

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The price for the day was not bad, but we only needed the truck for less than 90 minutes and approx. 8 miles total. It would be nice to have a discounted price for such a small amount of time/miles. The truck was in decent condition.

stanley B. on

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paul B. on

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jonathon J. on

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Jerry M. on

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The truck cleanness was poor. Waited 30 minutes for the u-haul staff member to arrive to rent the truck. The furniture pads and appliance dolly were not available. Was directed to go to another location to get furniture pads and appliance dolly.

john F. on

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Service was excellent. Staff was courteous and knowledgeable.

bruce C. on

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higinio V. on

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Store rep couldn't give contract because there was no blank contracts also repo said I could get contact via email was sent until following day

Angel R. on

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Steven T. on

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When I went to pick up the truck it did not have the extra equipment I needed, ordered and paid for. They reimbursed me but that didn’t help with my move.

Gary E. on

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NA

Charles M. on

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Leslie S. on

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Because I brought the truck in later than the return time I was told they didn’t have room on the lot for my one way return and I would have to keep the truck another day this is totally unacceptable

Dan O. on

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When I dropped off the truck, the young lady said since she was the only one on duty she would check it in at 3:30 pm Saturday and then send me an email letting me know if there were any additional charges. As Sunday morning I had not heard anything so I started calling. After several calls, they finally checked in the truck and then told me that since I went over the miles by one mile I would be charged 42 cents. They actually charged my credit card 42 cents. SERIOUSLY, the effort and cost to charge me this small amount definitely cost U-Haul much more. Especially after I had to follow up just to get the people to do their job. GREAT Customer Service!!

Jeffrey L. on

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We were told that we needed to check the trucks to make sure that there were no homeless individuals still in the trucks before we took them. They said the homeless sleep in theme every night and sometimes they are still in there or they leave their garbage and things in the trucks during the day

Kenneth Y. on

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I waited for a couple hours to get my trailer. I had a reservation. I also had a 50$ guarentee and that was not fulfilled. the manager was rude to me, then lied and charged me full price after she told me I would receive a discount for my lengthy wait. not only that but the trailer was dirty and I bad shape. If this situation is not fixed i will never rent from uhaul again, and make sure my family doesn't either. very disappointed.

Donovan P. on

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Ahmed A. on

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No place to park and gas station clerk couldn't assist. He told me I couldn't park there and wouldn't give me an alternative place to park. He spoke minimal english and didn't properly check in the vehicle when I dropped it off. I had to call on Monday and spent an hour talking to Uhaul to get it sorted out. After all the headache I was promised a $25 certificate I haven't received. This was a bad experience. I will find alternative truck rental providers if I experience this again.

Michael S. on

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The girl was friendly and helpful. I forget her name but she was awesome. Thanks!

CHeyenne N. on

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Sonya M. on

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Christopher F. on

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This was the second location I went to as the first one was not open and the self check in lock box is located in the store. This does no one any good if the store does not stay ope 24/7

Joseph G. on

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Make sure there is a place to actually drop off keys, or at least make sure that the attendant knows what to do with uhaul keys being turned in.

Harry G. on

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ethel M. on

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Adrian P. on

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Alicia F. on

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Counter person not knowledgeable inputting data took too long for reservation didn't check truck release to me and didn't check truck when I returned an hour and a half later.

Thomas C. on

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Had to change drop offs due to lot being over full. Basically no where to put a truck.

saleh D. on

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Jean H. on

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We just had a small move. But it was easy to reserve a truck and convenient. The clerk was very helpful on 5/5 and friendly. I'd rent from there again.

Alan C. on

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The ramp was broken

Josie S. on

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I am very disappointed with Uhaul. I reserved my equipment in a certain location and although I had a confirmation, it was transfer to a location that the Uhaul service was closed 6 months ago. Hence, I was sent to a third location where they state my reservation was located at, but wasn't. It took me 2 hrs, something that shouldve be completed in 20 mins.

Barbara O. on

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Only because Dana did a great job. She was great to deal with but she needs to be recognized as an asset to this job

ALICIA F. on

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Truck was dirty driver door was not closing properly

Anthony D. on

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MARILYN P. on

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Perry M. on

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Dropping off the truck after hours was a complete pain in the butt.

Robert J. on

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Customer service was amazing!

Ron S. on

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RAYMOND T. on

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Keep up the good work! =)

Erik F. on

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Only one person was expected to run the gas station and take care of the U-haul rentals. She did a good job at multitasking but couldn’t show me the equipment, because of the customers in the gas station. She did a good job, just needed another person to help.

Shawn M. on

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Aristhene T. on

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The equipment was not well maintain the customer services was excellent

Joe V. on

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All was great the attendant was fantastic

PETER Q. on

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The service at the gas station was horrible. Long lines, long wait, and horrible location. I would never recommend this location to a friend/family

Donna R. on

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Alan H. on

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George S. on

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Paul A. on

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juan M A. on

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James P. on

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The customer service was very good. Although they did not have the size of truck I had originally ordered and the moving blankets. They did upgrade at no extra cost so it all worked out.

Debby F. on

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Douglas R. on

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This location is somewhat difficult to located because it's located in a gas station. I drove around several minutes trying to find the location. Once there, the staff was very helpful and pleasant.

joseph C. on

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My truck was infested with ants. They were crawling al over us while driving. Need to let them know Not to park under a tree.

anthony S. on

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The girl at the counter was great she really knew how to manage her time she was helping others while also helping me while also doing my reservation! Shes awesome. She needs her own store ! Real asset to uhaul franchise !

Edwin M. on

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Roberto S. on

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Denise A. on

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The attendant was very nice, but because she was the only attendant at the station, she was unable to assist me with hooking up the uhaul to my van.

REGINA M. on

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Quincilla R. on

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Amy G. on

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The pickup location, staff was extremely unprofessional. Will not be returning , rather pay more money somewhere else

Shawn D. on

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Joshua A. on

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Door lock to truck pulled out, truck leaks and no customer service at this location

Jad A. on

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Did not have a dolly that I have reserved almost 2 weeks in advance as part of my rental. I had to make a separate trip to Home Depot to get one.

shane M. on

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hervette E. on

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Pierre J. on

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PATRICK C. on

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Nothing

OLGA T. on

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Customer service was very poor.

mikeala T. on

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Charles B. on

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Monica S. on

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larry R. on

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MARIE J. on

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Keep a good customer services Thank you.

Patrick M. on

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Gas Station rental location - Clerk was SUPER nice but only one working & trying to cash out customers coming in and help us rent the UHaul. She was very helpful but we had to wait while she cashed people out. Gas station needs more help!!!

Julaine M. on

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Not responsive to emails and did not reimburse me for excess gasoline.

Chrissy H. on

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sandra E. on

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Eddy E. on

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This location rent me a u haul trailer for one day Thursday 14th I return it the afternoon at 5 same day I had the man sign my paper confirm my equipment but they put on my invoice the 16th and now I'm trying to get this fixed already make 3 trip to the gas station manager said it will be fixed still no answer he doesn't even care enough to call me to get the issue fix they are very nice there but they do not know what they doing as far as u haul rental

William M. on

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Aquil H. on

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Location representative was courteous and professional.

DEBORAH C. on

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Retail employee to distracted at this location Did not check or finalize my transaction when I returned truck with key so I hope I am given credit for the unused mileage

sid S. on

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have someone to assist with uhaul rental and not having to wait on customers at the counter while making the uhaul customer wait until all of them have been waited on. It took over 30 minutes to get paperwork and keys once I arrived.

Jeffrey K. on

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The clerk was friendly but not knowledgeable about the equipment or of what to do when the promised/reserved equipment is not available.

Margaret W. on

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Richard D. on

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Have more supplies available, like matress and furniture covers. I rated Average because this is a gas station not a UHaul facility. But, the employee here was excellent!

Joseph D. on

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Fast and friendly.

Gary P. on

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I was charged for 3 days when I only had the truck for 12 hours. When we tried to return the truck, the clerk, who was new refused to take the truck back because he didn't know how to do that. He told bring it back tomorrow or return it to another location. We insisted we needed to return it this location and that we were not bringing it back the next day because we would be charged. we were supposed to be charged 138.00 and we were charged 265!!!!!! I want this resolved. I have called and heard nothing back

akpo O. on

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Comparing your pricing to Budget truck rental I noticed that budget was giving me a pricing for 2 days rental for 178 but UHaul gave me made an error when they match the price for budget and only gave me one. Instead U-Haul charged me wrong. In marching the price of budget I should have only been charge 89.99. Please issue a refund of 89.99 which is the price for one day rental since your office matched the Budget rental prices.

Cliff W. on

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RAYMONDE M. on

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Small gas station with few attendants. The 2 ladies were very helpful and went out of their way to help. A major U-Haul stop is just a mile away, on Bayshore. That location was very helpful making the reservation and answering our questions.

Staci Y. on

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They didn’t have anyone that could hook up the trailer. Thankfully my husband was avail so he came, but otherwise I wouldn’t have been able to rent it. That is poor service.

Lynette A. on

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Keep providing that courteous customer service and you guys will be just fine

Velvet H. on

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Veronica G. on

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Jesus M. on

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Ronald S. on

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Elizabeth R. on

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Windshield wipers broken and I was not informed