Customer Reviews for Lake County Mini Storage
(U-Haul Neighborhood Dealer)

354 reviews

2371 Stokes Av   Nice, CA 95464

(707) 275-8007

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Services at this Location:

Contact Us

(707) 275-8007

2371 Stokes Av
Nice, CA 95464

Services at this Location:

Location Hours

  • Mon-Sat: 9 am - 5 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

SAMUEL R. 
Rating:
1.0

The actual place I finally got the Uhaul from was fantastic but the Uhaul corporation is one of the worst run things that I have ever experienced in my life. I had a date to pick up for two weeks and it was switched three times during those two weeks which wasn't a huge deal. When I finally went to pick it up though there was no Uhaul at all for me. They didnt seem to care and told me to to drive 2 hours away to get it when I have had this reservation for two weeks. Thankfully I found a local one but I will NEVER use Uhaul again.

Melanie R. 
Rating:
5.0

Customer did not leave a comment.

DALE G. 
Rating:
5.0

Staff was very polite and professional knew exactly what I needed it was a totally hassle-free experience I would recommend that everybody uses them I will use them for any and all rental needs I have thanks Lake County Rental for a great experience it was a pleasure doing business .Glen

GLEN N. 
Rating:
5.0

Amazing service with excellent customer care definitely the best uhaul service I have ever received.

Chris K. 
Rating:
5.0

Customer did not leave a comment.

ERIC L. 
Rating:
5.0

Cricket was very sweet/friendly. I told her that I didn't have a broom to sweep the truck. She told me not to worry she had a teenager‼️

Marie J. 
Rating:
5.0

Very accommodating and helpful!

RONALD H. 
Rating:
5.0

Wonderful customer service

CHRISTOPHER M. 
Rating:
5.0

Pat is one of the most helpful and friendly U-Haul owners we've ever encountered! We'll definitely use him as our first choice again!

Cristina S. 
Rating:
5.0

The website said that a truck was available in my area, but minutes after booking I received a phone call telling me that the closest location was 60 miles away. Hard to believe that the entire bay area didn't have a 20 foot truck.

Randall C. 
Rating:
5.0

This was the best drop-off I have ever had!!!

Michael L. 
Rating:
5.0

Don't change anything. stay the way you are,,,,,GREAT...

DALE G. 
Rating:
4.0

Customer did not leave a comment.

FRED S. 
Rating:
5.0

Customer did not leave a comment.

NICOLE R. 
Rating:
1.0

Don't go here unless you like farm animals, bird shit and rude customer service. There's wild animals running around wild everywhere, there's loud annoying birds all over the office. Not to mention the smell. And know one was wearing masks, and there's no room anywhere for social distancing. I don't even no how this place is open! Don't go here unless you plan on spending more money, this office specifically will try everything to over charge you or up sell you. They rented my reserved truck to someone else, but in my name, had me wait around for an hour. Just to tell me “they screwed up, there computer shows I already picked up the truck. Somehow they rented the truck in my name but gave it to someone else. Oh, but wait ten more mins, someone's driving a truck back now” meaning another hour before I'd get a truck. The hole time there trying to charge me for both trucks.

Robert C. 
Rating:
3.0

Nothing really. Staff was nice and knowledgeable.

nicole D. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

This review is not for the location, service was great there. I did however request to pick up at a different location that was 20 miles closer to my home. I had to pay for an additional 40 miles that I didn't plan to. When uhaul changes the location, it may be more courteous to include a discount.

Janet N. 
Rating:
5.0

Uhaul directed me to a site that didn't have anyone there and I was one of three waiting for a proprietor. Fortunately for me my original reservation was at Lake county mini storage and I had gone by to discuss getting my truck in advance of my move. Even though they were closed on the day I went in I was assured that in the event that U haul corporate reneged on my reservation they would assist me even though my pick up day was a day they would be closed. I can not thank them enough for going above and beyond to help me when it looked like i might be without a truck for my move.

Steven S. 
Rating:
1.0

I was over charged on milage and renal fee. They said they lost a rental because I got there late so she charged me for that. And then she said a few mins.blater she had it rented out . I was there on time she wasn't there. So that makes me late. I don't know why people have to lie and cheat. Oh did I tell you she had a huge pig in the office.

Christine D. 
Rating:
5.0

consistently excellent service

dale G. 
Rating:
5.0

Customer did not leave a comment.

Bruno G. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Tong Z. 
Rating:
4.0

The person running the Stokes Ave location was incredibly nice and helpful. However, the fact that the location was 3.5 hours from my preferred pickup location was completely unacceptable. My spouse and I were both forced to take an unexpected vacation day to drive a total of 7 hours to pick up the U-haul. We were discounted $100, but this does not come close to covering the gas + time spent driving + lost work time/last minute canceled meetings + stress of driving when we should've been packing up the apartment. There is a good chance I will never use U-haul again because of this experience and I've already recommended to 3 friends that are also moving in the near future to go with a different moving company. Everyone I've talked to about this experience so far has been appalled by the customer service and experience.

Oliver T. 
Rating:
5.0

Great people and great service!

ANTHONY B. 
Rating:
3.0

The utility dolly was broken, strap torn unusable and the other dolly was unusable

Mandy W. 
Rating:
5.0

Customer did not leave a comment.

Bruno G. 
Rating:
5.0

U-haul needs more equipment in this location.

ERIC C. 
Rating:
5.0

Lower your cost for frequent users.

dale G. 
Rating:
1.0

I didn't no they had after hours drop off at this location so I was a day late bringing the U-Haul back and didn't think it would be that big of a deal I would just be charged for an extra day it's happened to me in the past and you guys are usually great about having customer service… The lady location called me at eight in the morning and started yelling at me and telling me she was going to send a tow truck to get the U-Haul and I was going to have to pay for it then she proceeded to tell me that somebody else had the U-Haul reserved and if I didn't have it there I was going to have to pay 50 extra dollars for their cancellation fee ...

Robert A. 
Rating:
5.0

Customer did not leave a comment.

Dana T. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Customer did not leave a comment.

Nora B. 
Rating:
5.0

Great office help

Colleen C. 
Rating:
5.0

genuinely nice people who are a pleasure to work with.

John E. 
Rating:
5.0

I would not go anywhere else in this area to rent a u haul . The service is awesome . Everyone that I have met while renting a u haul has been Very friendly and accommodating. One time I was even given a ride home . I love this place I feel very comfortable when I go and it is a very welcoming place . And they are animal lovers . Word of mouth travels fast . Pass it on . Thank you

Mary P. 
Rating:
5.0

The entire experience was a breeze. Thank you Uhaul!

derek B. 
Rating:
5.0

nothing ...it was great service

Robert Q. 
Rating:
5.0

Customer did not leave a comment.

Mark V. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Awesome!

Jaime B. 
Rating:
5.0

Customer did not leave a comment.

REYLEEN J. 
Rating:
3.0

Customer did not leave a comment.

Mauricio C. 
Rating:
5.0

It is always a pleasure using Lake County Mini Storage, they are always very kind and professional.

Shavona J. 
Rating:
5.0

Customer did not leave a comment.

Miguel P. 
Rating:
5.0

Extremely helpful extremely great service

Guadalupe V. 
Rating:
5.0

Customer did not leave a comment.

Roberto C. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Customer did not leave a comment.

Marisa G. 
Rating:
5.0

Great experience thank you rich

James T. 
Rating:
5.0

No criticisms. They were very helpful.

Zachary W. 
Rating:
5.0

Probably the best U-Haul service I have ever had. The local information and help with directions was wonderful.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Christy S. 
Rating:
5.0

Consistently the best.

dale G. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
4.0

Customer did not leave a comment.

Tony R. 
Rating:
5.0

They were very helpful and it only took five minutes! Least stressful part of my move

Rebecca H. 
Rating:
5.0

Customer did not leave a comment.

Damien H. 
Rating:
5.0

Great customer service!

Michael B. 
Rating:
5.0

This place is always excellent and helpful and friendly.

Daniel B. 
Rating:
5.0

super sweet and curious

Amy H. 
Rating:
5.0

The upload link to UHaul did not work. I was able to take pictures and attach pictures of my drivers license, but the “upload” button did not work. This slowed the checkout process since I had already supplied my info during my online reservation. ( Running iOS v13.3 and Google Chrome.) The location, equipment and “Pat” were excellent!

Brian R. 
Rating:
5.0

Customer did not leave a comment.

dale G. 
Rating:
5.0

Customer did not leave a comment.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Eileen L. 
Rating:
3.0

Customer did not leave a comment.

Carol B. 
Rating:
4.0

Customer did not leave a comment.

TOM S. 
Rating:
5.0

Customer did not leave a comment.

LINDA N. 
Rating:
5.0

Very good people to work with

Jim M. 
Rating:
5.0

Customer did not leave a comment.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Karla S. 
Rating:
5.0

Customer did not leave a comment.

Judson E. 
Rating:
5.0

could not be better

Joan V. 
Rating:
5.0

Customer did not leave a comment.

mark B. 
Rating:
5.0

Customer did not leave a comment.

Teresa L. 
Rating:
5.0

Customer did not leave a comment.

Katherine H. 
Rating:
5.0

Customer did not leave a comment.

Gabriel M. 
Rating:
5.0

Pat was greatly appreciated. He helped set up the trailer and lights. Went above and out of his way to help. Thank you.

JAMES M. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey P. 
Rating:
4.0

Customer did not leave a comment.

Joseph B. 
Rating:
3.0

Customer did not leave a comment.

Zachary M. 
Rating:
5.0

n0 need for improvement,,,,,very good service and clean,,,very helpful

Robert Q. 
Rating:
5.0

This is my favorite place to rent moving equipment, or a truck. The people who work there are always a pleasure to do business with and their trucks don't smell.

Patricia R. 
Rating:
5.0

One of the best locations it have had the pleasure of dealing with.

teresa H. 
Rating:
5.0

The drop off location was a little muddy and tight but the agent was very helpful, and quick at getting the trailer disconnected and providing the documents upon the return.

randall C. 
Rating:
5.0

Customer did not leave a comment.

Gary F. 
Rating:
5.0

Pat and Kricket are the best and so helpful! Love the family farm feel you get when you are there! And their daughter Kindsey is the most awesome kid ever!!!!

Shannon M. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

Customer did not leave a comment.

Andrew G. 
Rating:
5.0

These guys are great people. They are one of few that actually make uhaul look good. Regardless of where you are in Lake County CA, Lake county mini storage is THE ONLY place to should get uhaul equipment from.

JAMES T. 
Rating:
1.0

The Manager of this location(Patt) offered me a free day and then tried to charge me for it, then charged me $25 for a cleaning fee when I did sweep out the truck, and the front seat was covered in dog hair. He has 2 dogs and I believe he has his dogs sit in the truck to get hair all over it and then charge people like myself for it. Also he has his granddaughter in the small office/room with him and treats her Rude in front of customers by asking her to do cartwheels in front of customers in the office. She was clearly uncomfortable and said she didn't want to and he forced her to in an angry manner and it was all just wrong and innappropriate. I made a complaint about being charged for a cleaning fee when he have us a dirty truck in the first place. I'm shocked he is in charge of Uhaul in any way, he is a con artist and bad for business.

Jennifer S. 
Rating:
5.0

Customer did not leave a comment.

Bryan H. 
Rating:
5.0

Cricket and Pat are the best when it comes to my needs from U-Haul. Of all the U-haul centers I have used across California to New Mexico these guys are the best.

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Cherry C. 
Rating:
4.0

Customer did not leave a comment.

David W. 
No reviews have been submitted for this location.

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