Customer did not leave a comment.JESUS C.
Customer Reviews for Lake County Storage LLC
(U-Haul Neighborhood Dealer)
Round Lake Heights, IL 60073
Services at this Location:
- Mon: Closed
- Tue-Fri: 10 am - 5 pm
- Sat: 9 am - 4 pm
- Sun: Closed
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.JOHN K.
Customer did not leave a comment.SCOTT A.
Clean the vehicle, especially in the times we're living in.Sara M.
Everything was exceptional! Front desk person was very helpful.Angela D.
Marie was great at getting all of our details together for my son's move and storage needs. She was very helpful and kind. The truck was old and we had some issues getting it started at times throughout our trip. Eventually it would turnover, but it took a couple tries to get it to start.RANDY J.
Since this is a gated location, we didn't know how to get in until we actually initiated the pick up/return processes. The site office closed even earlier than the posted hours, so we were unable to call and ask anyone. It was incredibly stressful and frustrating not knowing how we would get back on to the lot to return the truck.Dana R.
Customer did not leave a comment.KIRK R.
Customer did not leave a comment.RALPH S.
The staff was so nice and helpful. This location will have a life time customer from me.DAMANJIT K.
Rep was outstanding Great customer service!RICHARD K.
Marie was awesome to work with and very focused on customer service. I will definitely rent from her again!Daniel H.
Customer did not leave a comment.Rashawn R.
No complaints. Very efficient and friendly serviceErin B.
Customer did not leave a comment.Merlie R.
Customer did not leave a comment.Scot M.
Incorrectly chargedNilesh R.
I raised some concerns about some scrapes, scratches and little dents on the truck and passenger mirror to the manager upon picking it up. I was told to approve the vehicle regardless. Glad I took photosMichelle M.
They somehow allow for after hours drop offs, but it's a gated complex and no way to get in after hours unless you have a storage unit with a gate code. The fact that I tried dropping off the truck after hours and couldn't and had to bring it back home was a complete waste.Jonathan M.
Customer did not leave a comment.Luz Cecilia V.
Truck was dirty inside and NOBODY let us know there would be a $20 charge to return the truck at 6pm ONE HOUR EARLIER THAN WE BOOKED IT!William B.
Very simple process to do mobile check out and check in. Very convenient!Kyle H.
Customer did not leave a comment.Alfredo J.
Customer did not leave a comment.KEVIN M.
Your online pickup system sucks. It took an hour to work through and finally get it to work and pickup the truck. If this is the experience all customers have using this program, you should get it fixed.Dominic D.
Customer did not leave a comment.Thomas R.
Next time tell the customer that there is a 20 dollar after hours fee especially if they ask if they can drop it off after hours....instead of saying yes, say yes and it will be 20 dollars to do so.Tara F.
Customer did not leave a comment.Johnathan A.
The truck was very dirty and sounded scary when driving there is obviously something wrong with it i was nervous driving it The office people were very rude I have rented many trucks from you guys and this was the worst!!!Kristina G.
Customer did not leave a comment.Katherine W.
Customer did not leave a comment.LAKEISHA F.
Customer did not leave a comment.GEORGE G.
Continue giving customers the same courteous and friendly attitude like we received. The customer service was excellent!MICHAEL B.
Customer did not leave a comment.Nicholas N.
Very helpful and friendlyRoger I G.
Using the app to return the truck is not too bad. Using the app to pickup a truck was fairly cumbersome last time I used it. Seems like it was a bit overkill on the verification (such as having another person to call). Would be nice if you could just gather enough info before arriving to pickup that the actual pickup could go faster. I think from now on I'll just plan on picking up when the place is open and then return it when I need to. Using the app for the pickup actually makes it harder than just going there when the place is open.JOHN A.
Customer did not leave a comment.Louis B.
First off, when choosing the facility online they do not tell you if the actual facility will be open on the day you have the reservation. The process of receiving the access code to the facility was confusing, you need to start the pickup process before you can get into the facility even though you dont have access to the truck yet. You need to write down the access code to the facility because it doesn't give it to you again when atarting the dropoff process. After dropping off the truck there was no way to exit facility due to no one being on-site, the only way the gate opens to exit is if you are in a vehicle so i would have been stuck behind a barbed wire fence all night if someone had not driven up in a car. I would not recommend this facility to anyone.Matthew C.
I made a reservation for 1130am at the lakemoore location. 3 days before my move I was told that my reservation was moved to the McHenry location. I showed up to pick up my 17 foot truck. To be told that I can't get it until 530pm. I wasn't given a straight answer for why my 1130am reservation got moved to 530pm. Ended up getting sent to the round lake beach location to get a cargo van.... so yeah went from a 17 foot truck that was reserved at one location to a cargo van 3 location's later. I will never use uhaul again. Or recommend then to anyone.Vincent J.
Uhaul in its entirety was great in both customer service and equipment for my working vacation. The flexibility and ability to adapt to schedule changes made this trip easy. Thanks!GEORGE A.
Customer did not leave a comment.Scott D.
Customer did not leave a comment.Paul H.
Remind the customer to ask and take note of the code to open the gate of the facility. This will help prevent delay in returning the rental. I suggest using the U-Haul app. I used the U-Haul app to pick up and return the rental. The app is easy to use and makes the whole process pleasant. This was my experience. When I picked up the rental, I did not need the code because the gate was open. When I returned the rental, the gate was already closed (after office hours). I had to call the U-Haul customer service number for assistance. After explaining what I need to the first U-Haul customer rep, I was requested to hold so the rep can find out. While I was waiting, the call was disconnected. I had to call again. I was informed by the second U-Haul rep (Jennifer - was pleasant to talk to) that their office does not have the code and that she needs to transfer me to U-Haul 24/7. Once I was connected, I was immediately given the code which enabled me to enter the facility and return the rental. These series of calls would not have been needed had I had the code.Dennis B.
Customer did not leave a comment.Sarah S.
nothing everything was greatalton W.
Customer did not leave a comment.Shaun N.
Customer did not leave a comment.Keith R.
Customer did not leave a comment.Timothy H.
Customer did not leave a comment.JONATHAN G.
Rented from one location. Person from that location called to let me know truck came back in and will be available for me to pick up. Then uhaul corporate called later that day and left me a message that my original location was not a 24/7 and I had to get my truck from another location. The hours of operation were exactly the same as the original location. This added unnecessary miles to my rental. When I went to pick up my truck the so said I did not have a reservation even though I had confirmation emails. Through your chat feature I spent about half an hour to finally get the codes to get in the facility. They said the problem was that I did not pick up the truck at 8pm. The start of my 24hr rental. I feel the reservation should be kept open the full 24hr time I rented the truck. This caused undo aggravation and time to my move.Thomas S.
There was no one onsite! Which sucks when you have to have an access code to enter the property and the 34 1/2' long truck is sticking out into a busy road. Luckily a patron of the facility arrived shortly after I did and gave me his code to enter the facility. Too bad no one was onsite to check in the vehicle. It was a shit experience.Steven R.
Customer did not leave a comment.Tony B.
U haul did not explain 24/7 share very well Very disappointedLisa A.
We had a 9 AM reservation. The location was supposed to open at 9 but no one showed up until 10 AM. Then I was on 24/7 share or something like that, so once I could get into the location I had to go through that process to rent the truck and also go through the same process when I returned it. It's a hassle having to go around and take pictures of , myself, my license, etc. to rent the truck. then when I return the women sitting behind the desk just sits there and tells me to use the app to check the truck back in. So I have to go back out and take pictures of the mileage, gas level, and multiple truck interior pictures before I can check out. No point having a human there if they can't show up on time, and when they are there just tell you to go do it yourself. Bad experience overall.Dave C.
Customer did not leave a comment.Pam R.
if I did not inspect trailer I would have been charged for a missing light lense entire housing. After waiting for the installer to install new lense.... it fell out 200 miles later because he used too small of screws! I was not told the wiring harness was short and I must pick up my own adaptor to have lights!John G.
Kept getting message the tire pressure was lowDALE M.
Picking up the van using the app was confusing to me and did not flow well. The facility was not open on Sunday, next time I will go to a place that is open.Jennifer R.
Customer did not leave a comment.Humberto H.
Customer did not leave a comment.Ron S.
Customer did not leave a comment.brett G.
Having problems with lockbox. No one around to helpBrian N.
Customer did not leave a comment.DEBORAH V.
Customer did not leave a comment.Mikhail K.
Customer did not leave a comment.Michael M.
I rent from u-haul eight to ten times a year. This truck was filthy and the cargo area was unsafe.Larry A. S.
Customer did not leave a comment.Mary A O.
I WILL NEVER USE THIS PLACE AGAIN! I picked the truck up and the woman explained that the truck was clean and inspected when last returned. I drove the truck to the local Home Depot to pickup building materials but they were not available. I drove the truck back without ever opening the back door. I was charged $25 cleaning fee because they said that there was glass in the back of the truck. How can there be glass if the truck was inspected prior and I never opened the door? The woman was very rude and unwilling to assist me. I think that it is their attempt to swindle customers and make more money (as they are a smaller family owned operation and this was the daughter). I use Uhaul alot in the past but this has certainly jeopardized my future relationship with them.Dallas R.
I arrived and the location was closed, gate locked. I was unable to contact uhaul customer support or the location. I sat around for more than half an hour until someone exited the location, then I had to wait again to get out. Horrible experience.josh A.
Customer did not leave a comment.Kelly S.
Awesome job! Our furniture was very heavy and they did an excellent job.Dan B.
I tried to register oml;ine but your system locked up on me. Before it did, I had scheduled a pick up of 12noon. We got there and there was a sign that they would be back at 12:30 so we had to wait. The system did go through as she had my info there. It added the insurance though that I did not want. The truck was great. Very new and ran well. But it did not have seat 3 in the cab only seats for 2 and there was NO RAMP. That was a big problem I was not expecting. That size truck should have a ramp! Not the locations fault but U Haul, I imagine.john W.
Customer did not leave a comment.breanna H.
Customer did not leave a comment.William M.
Everything was wonderful except for a large 2in deep hole in the middle of the truck (panel was broken so one side was down). When using the dolly it got stuck here easily. We ended up breaking a dresser at one point. It was upsetting.ASHLEY S.
The customer service person doesn't seem capable of multi-tasking, waiting for him was slightly annoying but still a very polite man.Bruce J.
Customer did not leave a comment.NANCY F.
Customer did not leave a comment.Jerry P.
Customer did not leave a comment.ELIZABETH H.
Customer did not leave a comment.donald H.
Customer did not leave a comment.matt V.
Customer did not leave a comment.Steve M.
Staff was very professional and nice . Would recommend your storage facility to my freiends and family.Jose F.
Customer did not leave a comment.Dan M.
Customer did not leave a comment.JAMES T.
The system was updating this morning so check in was slow. But the associate that was working was very attentive and made the experience very good. I think updates should be done on Sundays while the office is closed.Delphine M.
I made my reservation a day ahead so I could have everything ready to go when I got there. Was very disappointed to be pointed to a van that was buried in 9 inches of snow. Took me 20 minutes to get the snow off the windshield and another five minutes to wait for the windshield to be defrosted. Finally get ready to go, (while I'm freezing cold f from digging and wet from my feet to my knees) the van is stuck because of the nine inches of snow behind it. No one comes out to help me, takes another 10 minutes to dig and push my way out of the snow. The experience was horriable! Never again will I rent a truck from your location. As a customer I should not have had to move the snow off van especially 6-9 inches!!!Laure F.
Was charged for cleaning when truck was brought back in same condition. I had to remove the snow from the truck when picked up. They hadn't plowed yet and had trouble returing truck. Received a call from person running the place, was given attitude about where I parked the truck and dropped keys. I would never use this location again, personal rudeRichard C.
Customer did not leave a comment.Robert H.
The agent was VERY rude and unprofessional. She refused to look over the truck with me. Didn't even tell us to do it. She accused me of lying when I told her the pads were not sealed. I had to argue with her to put a seal on it. She was wearing pink pajama pants in the office. It was the worst rental experience I've ever had. I will never rent from this location again!wayne A.
Everything went great and very smooth process.George W.
Customer did not leave a comment.William S.
It was a smooth good transaction. The woman in the office was great. It was a van rental for a couple of hours. She made check out and rreturn easy. ThanksFREDERICK R.
Customer did not leave a comment.jacob M.
Customer did not leave a comment.Jason H.
Went to pick up my rental truck at 10a however they did not open the gate until 1010a I had to sit and wait. The service person and truck was all good it was just the waiting to open that was a problem.bruce J.
Here's Da problem.. I asked for a breakdown of my billing... I saw charge $100 for cleaning. Which I took photo inside Da cap.. miles side of the truck and inside the back of the truck which it was clean... upon returning the truck on Sunday there was no one there to received truck... it was close ..just to charge me $100.00 for cleaning which is a lie... My name is Angel Rosario 773 263 4642...Angel R.
Danielle at Lake County Storage is a pleasure to work with. Efficient and friendly, that's what it is all about. THANK YOU Dan SDANIEL S.
Customer did not leave a comment.REBECCA B.
Customer did not leave a comment.Mike R.