Everything was great
Wayne H
Customer Reviews for Lake Cushman Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
LOVE this location! Sterling is always so helpful with instructions. Boosts my hook-up/towing/backup confidence.
BARBARA TNice experience.
BRUCE Min and out very easy
RICHARD SI was very satisfied, and know not, of any improvements needed
Howard JI have no complaints about the pick up location. They made the whole ordeal seem easy and pleasant. Very friendly and professional.
DOUGLAS KExcellent customer service Went over and above to get trailer
TIMOTHY AVery slow and did not have hand truck as ordered.
Michelle MSterling was accommodating & thoroughly explained the 5x9 open trailer features (love the soft lowering ramp) & made me feel comfortable throughout the rental process.
BARBARA Ayou can honor my reservation request and not send me 60 miles out of my way to pick up a truck two hours after my reservation time.
F wI got a call several days after dropping off the truck from uhaul saying I need to either turn in my equipment or call and communicate my needs. I had dropped off the truck at the designated time the same day that I had rented it. Because this issue has happened with uhaul before, and I had used the downtown Olympia location, I believe this is a uhaul issue, not the stores issue. Uhaul could do better at the check in process.
Ash WExcellent customer communications and help. I was really grateful for the assistance and flexibility. Highly recommended.
Jed DVery fast, very friendly
Robert MPut reservation in a month prior. The day before pickup Spanaway moved reservation to puyallyp got there no trailer. They cancelled reservation. Tried all day to get a trailer finally got call at 5:30 pm had a trailer over an 1 hour away. Got there was problem with U-Haul software so didn’t leave there until 11:30 am. By time got trailer loaded was 2:00 pm. Ended up missing the hotel reservation so had to cancel it which cost me $110.00 which made the next day had to drive 1,314 miles to make reservation
Edward AMake Shure the correctly attach trailer to the ball and lock it down. The trailer disconnected on my gravel driveway as it bounced, then came off the ball. Safety chains held it from going anywhere.
Robert DGreat team and very personable too. The whole Experience was easy and quick.
Jim L