Customer Reviews for Lake Herman Auto Sales
(U-Haul Neighborhood Dealer)

85 reviews

121 S Highland Ave   Madison, SD 57042

(605) 256-3410

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed

Services at this Location:

Contact Us

(605) 256-3410

121 S Highland Ave
Madison, SD 57042

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 6 pm
  • Sat: 9 am - 12 pm
  • Sun: Closed
Special Operating Hours
  • 5/30/2022: Closed
No photos available
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Vince S. 
Rating:
5.0

Customer did not leave a comment.

Travis H. 
Rating:
5.0

Customer did not leave a comment.

DWAYNE D. 
Rating:
5.0

Ron is the BEST uhaul person I've dealt with in two years. HORRIFIC experiences in Twin Falls IDAHO forced me to lose THOUSANDS, THOUSANDS of dollars and traumatic physical experiences. Still paying storage MONTHLY in Twin horrified I have to deal with them again. Ron is professional, communicative and super helpful. He ensures equipment is OUT OF SERVICE with my name so I don't repeat HORRORS of Twin Falls ID. I recommend his location to everyone!!!

Robin V. 
Rating:
5.0

Customer did not leave a comment.

RON D. 
Rating:
5.0

No hassles, friendly. Very reasonable rates...AAA+++

Perry A. 
Rating:
4.0

Customer did not leave a comment.

Floyd B. 
Rating:
5.0

Customer did not leave a comment.

Heston G. 
Rating:
5.0

Same as above

Phillip H. 
Rating:
5.0

They have always been very nice to work with and help in every way with the process. I will be giving them more business in the future as all my current and previous interactions were spot on.

MARK M. 
Rating:
5.0

Nice that we don't have to drive into Sioux Falls for this service. Very handy!

Erin H. 
Rating:
5.0

Drop off was awesome. Very friendly folks

Cassidy M. 
Rating:
5.0

Customer did not leave a comment.

THOMAS B. 
Rating:
5.0

Nothing. This is the best pick up and service I have had with uhaul. I have moved 4 times in the last 4 years SO TRUST ME , THIS IS THE BEST, SO FRIENDLY AND HELPFUL !!!!!!!

CYNTHIA S. 
Rating:
5.0

Keep up the good work!

larry S. 
Rating:
3.0

Customer did not leave a comment.

MOE D. 
Rating:
1.0

They were rude, abrupt and unhelpful. I was told they would contact me when they figured out why my reservation wasn't in their system for drop off. Then I was charged for things that I didn't know i was gonna be charged for because no-one gave me a phone call like they said they would. I was charged things that I had ko control over like a wrong drop off fee for today when 12/28/2021 was my drop off date and the location was the same location as my reservation.

REBEKAH M. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND W. 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS B. 
Rating:
5.0

Customer did not leave a comment.

brad H. 
Rating:
5.0

Customer did not leave a comment.

CORY S. 
Rating:
5.0

The gentleman we worked with was very knowledgeable and helpful.

NATALIE H. 
Rating:
5.0

The people at where we rented were very friendly very professional.

LARRY J. 
Rating:
3.0

The Uhaul facility closed at noon Saturday, and closed Sunday, the app would not acknowledge I was at the Uhaul location when I tried to do the self drop off, I called the 701 number the rep I talked to said she would check in the rental. I had it 1 day, was allowed 2 days. On Monday I received notice that I was being charged an additional day rental. I called the facility and he said he can't get any Uhaul representatives to assist him to get it corrected. Also I brought the rental back with more gas than when I took it and was charged for 2 gallons of gas. Not a good experience with Uhaul

JANE K. 
Rating:
5.0

I had a bit of trouble finding the location at night. The GPS said it was in an empty lot. When a police officer came by to see what we were up to. He helped us to the lot down the street and said it happens often. The staff I talked to on the phone were excellent and got everything taken care of quickly.

MARCUS M. 
Rating:
5.0

Customer did not leave a comment.

MARK C. 
Rating:
5.0

Customer did not leave a comment.

DANNY U. 
Rating:
2.0

The address was different then where we found the actual location. Thankfully it is a small town and there were other uhual trucks in the lot.

Sydney B. 
Rating:
5.0

Nothing! Very nice and helpful!

Danette M. 
Rating:
3.0

Customer did not leave a comment.

JAMES T. 
Rating:
1.0

The site that I picked up the trailer was ok but I shouldn't have been there in the first place. I was supposed to pick up a trailer closer to where I was moving from but the people there were not there and neither was the trailer. I called regional office who had me check another location and again there was no trailer. I was then sent 30 miles away with a chance that a trailer would be there and this is the location that I picked the trailer up. The person at the regional office was very nice and helpful but the whole experience with uhaul was terrible and I wouldn't recommend uhaul at all.

Shannon H. 
Rating:
4.0

Customer did not leave a comment.

Ben D. 
Rating:
5.0

Customer did not leave a comment.

charlene H. 
Rating:
4.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Chris J. 
Rating:
3.0

Don't make me drive out to Madison for a truck I reserved a month ago to be in Sioux Falls.

Steven W. 
Rating:
5.0

If it ain't broke...

PERRY A. 
Rating:
5.0

Customer did not leave a comment.

Harold D. 
Rating:
5.0

I had reserved a 15' truck from S&S Auto Sales in Brookings, SD. When it was time to pick up the truck, I realized it was going to be too small. Lynanne at S&S did an incredible job in promptly locating a 20' truck for me at Lake Herman Auto Sales in Madison. All-in-all an excellent experience working with both locations in Brookings and Madison!

Bradley W. 
Rating:
5.0

The location was great but ur people in Fargo are horrible we will never use this company again

Mark G. 
Rating:
3.0

Issue with reservation. UHaul headquarters contacted. However, no communication on resolution. Our trailer was given out to someone without a reservation leaving us hanging. We used a smaller trailer which was not adequate. The owners at the facility did their best to offer solution.

Cheryl H. 
Rating:
5.0

None

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

DYLAN T. 
Rating:
5.0

Great, friendly staff. They were all about customer service. Couldn't have been nicer.

Debra C. 
Rating:
5.0

Customer did not leave a comment.

SHEENA T. 
Rating:
5.0

Customer did not leave a comment.

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Thomas E. 
Rating:
5.0

Craig was extremely helpful and accommodating, even going so far as to call the U-Haul district contact to clarify and fix a change needed on the rental contract.

Oliver Y. 
Rating:
5.0

Customer did not leave a comment.

RUDOLPH H. 
Rating:
5.0

Customer did not leave a comment.

Robert L. 
Rating:
5.0

South Dakota site was great. We had reserved a 26ft truck a month before our move from MT. We found out the day before we left SD to go to back MT to get our belongings from storage, that there was no truck within 90 miles of the town we were moving from . We didn't have the time to go to WY and get that truck. We had to drive a truck from eastern SD to MT and back again and it was very windy all the way. Cost us about $600 extra for gas for the truck. Just very frustrating to reserve a truck and then find out the day before that there isn't one available. This isn't the first time it has happened. Good truck and people to deal with, just an expensive frustration.

Kim B. 
Rating:
5.0

Customer did not leave a comment.

Janet R. 
Rating:
5.0

Thank you for the GREAT Service!

janet R. 
Rating:
5.0

I would recommend Lake Herman auto to anyone. Ron is so easy to talk to and goes the extra yard to help a person out. Makes u haul worth while using.

COLE P. 
Rating:
5.0

Customer did not leave a comment.

Denise G. 
Rating:
5.0

Everything went very well with my rental experience. Very good customer service.

BRIAN S. 
Rating:
4.0

Just a muddy mess after the Spring thaw. One recommendation would be to put the tongues of the trailers on a bucket or block so they are not just sitting in the mud.

BRITT I. 
Rating:
4.0

Streamline paperwork.

STEVEN A. 
Rating:
4.0

Customer did not leave a comment.

Scott K. 
Rating:
1.0

Was told the gas tank was full and it was NOT. It was just on the full side of 3/4 tank. I filled the tank back up to that level and should NOT have been charged for gas. Very disappointing. Trucks SHOULD go out full and be returned full....that's the only way it's fair and not misunderstood.

RONALD F. 
Rating:
5.0

nothing; the reservation, location, equipment and drop off were exceptional.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
4.0

Customer did not leave a comment.

Nita G. 
Rating:
5.0

Customer did not leave a comment.

Brad O. 
Rating:
5.0

Customer did not leave a comment.

Jonathon F. 
Rating:
5.0

Customer did not leave a comment.

Joel R. 
Rating:
5.0

The u-haul phone app for submitting my ID/driver license, seemed to mess with my phone, changing date settings, I don't normally use my phone for anything other than texting, so I am not sure if the app company is trying to track your customers or what is going on

ROBERT G. 
Rating:
5.0

Dropped it off and left.

DAWN N. 
Rating:
4.0

Customer did not leave a comment.

Martin J. 
Rating:
5.0

Customer did not leave a comment.

james S. 
Rating:
5.0

Customer did not leave a comment.

Dustin L. 
Rating:
5.0

Customer did not leave a comment.

KATHERINE B. 
Rating:
3.0

More parking for the UHauls

mark M. 
Rating:
4.0

Customer did not leave a comment.

Nels N. 
Rating:
5.0

Customer did not leave a comment.

MELISSA J. 
Rating:
5.0

Customer did not leave a comment.

Kara D. 
Rating:
5.0

Very nice people to do business with. Even on a rainy day, they made sure I was hooked up and everything was secure. I would not hesitate in using their services again.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

Marissa C. 
Rating:
5.0

The gentleman that helped me was very friendly and helpful.

Lynn H. 
Rating:
4.0

Customer did not leave a comment.

Jennifer M. 
Rating:
5.0

None

Robert L. 
Rating:
3.0

Customer did not leave a comment.

Norman A. 
Rating:
5.0

Customer did not leave a comment.

Alton J. 
Rating:
2.0

Parkinglot is very small and crowded with used cars to maneuver the large u haul truck thru.

Nels N. 
No reviews have been submitted for this location.

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