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Chris K
Customer Reviews for Lake Herman Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
It was very inconvenient to not have a jack on the hitch to be able to remove the trailer from our vehicle. We also found it stressful not having a spare tire. We were traveling several hundred miles with this trailer full of kitchen cabinets. There should be a spare tire and a jack for the hitch.
JOHN KGreat customer service Very helpful and friendly
Scott UThey did a great job. Friendly, easy to work with
Chad BExcellent job .
TRAVIS WRead the previous comment on the other location
KENT JI was supposed to pick up this truck in Brookings, SD and ended up having to get a ride to Madison, SD to get the equipment. It was a hassle....
BRENT PThe cab was dirty and the tires were not inflated to recommended pressures. Insurance was not placed on the trailer as requested (the truck was covered by insurance but not the trailer). The positive side was they drove fifty miles to pick the truck up for me. Generally they were good, but did miss the things I described above.
CURTIS KRust on trailer handle makes it difficult to open. Could use some lubrication.
Jared SVery easy. Small town living at its best!
JERRY Meverything was great. Thanks
TIMOTHY GI was told it was $26 for the day I had it for 6 hours y did I get charged $69
Michael EWas not swept out before we rented it. When we called on Thursday night for a rental, the managers did not tell us that the rental would be more expensive on Friday through Sunday. We would have picked it up Thursday evening instead of Friday morning if we would have know the price difference was 50 cents per mile.
JEFF LHelped me hook up. Went very smooth.
Matthew CLake Herman Auto was amazing to work with!!! Fast and friendly!! Equipment was as expected!!!
Gene WVery personable and helpful. Nothing to improve on.
Michael EWhat a great location and the guy that hooked up the trailer went out of his way to explain everything to me
Craig PEverything was fine ,don'tneed to change a thing ! THanks
Steven LNo Problems
Robert GThe team went above and beyond to help me unload the tow dolly and return the truck. Exceptional service!
Mary Beverything was fine . easy drop off ,quick in and out.
Steven LOwner was very appreciative I brought trailer back clean and day early. Easy to get in and out of for drop off.
Evelyn LTruck returned after hours. No direct contact with staff.
Bob BNo complaints.
Robert GThe people her are very helpful and friendly. I'll be going back when I need to rent a trailer or truck!!!
KARL E1.) You moved my pickup location to an hour drive North of my location at the last minute, which caused my a tremendous scheduling issue, as well as a substantial cost to drive myself up to that location, as well as drive an hour back south in order to load my uhaul. Instead of a monetary refund or discount for this major inconvenience, I received extra miles and an extra day. Neither of which I needed at all! I needed a truck to go from point A, to point B. My time and miles were already set. Extra miles and time did NOTHING for me. 2.) when I arrived to pick up my Uhaul, the truck was filthy and none of the pictures matched. Looked like somebody went “mudding” in the truck. Floorboard and cab were covered in mud, the truck box interior was covered in mud, tires, bumpers, entire exterior were all filthy, the front bumper was broken and held together with duct tape. When I went to upload pictures to show that mess and damage, I was only allowed one picture to dispute. I am incredibly disappointed in my experience and not only will I not look for other options for any future moving needs, but I will also never recommend Uhaul to anybody I know.
Riley SEveryone was extremely helpful! Made the process as easy as possible.
Vanessa lWe had no issues and great service
michael MVery easy to work with had many changes on the dates, helped me with all of that! Nice work
Cheryl BThe cost went up from $255 to $379 because Sioux Falls did not have a 26' truck. I had to add travel time, my gas, and extra cost to rent a truck in Madison. Also, I rented at least 6 to 7 uhaul trucks in my "moving" career. This last truck was the worst of them all for a smooth ride. Need new suspension.
Robert DRon at the location was phenomenal. He made sure everything was as needed and accommodated me as best as he could. He made the process very easy. Because of him, I will always recommend his location for anyone and everyone moving in the community.
Peter CGreat service very satisfied with Lake Herman Auto!!!
MARK RU-Haul was very nice my husband has a CDL license he used to drive bus for like 20 years so he was very comfortable and driving handled really nice thank you so much
Kathy MVery helpful and friendly.
rodney uI am very disappointed The told me the option is open to drop of trailer now you send me a 500$ drop off fee
jimmy dMany thanks
Carl MN/A
Glen ERon is the BEST uhaul person I've dealt with in two years. HORRIFIC experiences in Twin Falls IDAHO forced me to lose THOUSANDS, THOUSANDS of dollars and traumatic physical experiences. Still paying storage MONTHLY in Twin horrified I have to deal with them again. Ron is professional, communicative and super helpful. He ensures equipment is OUT OF SERVICE with my name so I don't repeat HORRORS of Twin Falls ID. I recommend his location to everyone!!!
Robin VNo hassles, friendly. Very reasonable rates...AAA+++
Perry ASame as above
Phillip HThey have always been very nice to work with and help in every way with the process. I will be giving them more business in the future as all my current and previous interactions were spot on.
MARK MNice that we don't have to drive into Sioux Falls for this service. Very handy!
Erin HDrop off was awesome. Very friendly folks
Cassidy MNothing. This is the best pick up and service I have had with uhaul. I have moved 4 times in the last 4 years SO TRUST ME , THIS IS THE BEST, SO FRIENDLY AND HELPFUL !!!!!!!
CYNTHIA SKeep up the good work!
larry sThey were rude, abrupt and unhelpful. I was told they would contact me when they figured out why my reservation wasn't in their system for drop off. Then I was charged for things that I didn't know i was gonna be charged for because no-one gave me a phone call like they said they would. I was charged things that I had ko control over like a wrong drop off fee for today when 12/28/2021 was my drop off date and the location was the same location as my reservation.
REBEKAH MThe gentleman we worked with was very knowledgeable and helpful.
NATALIE HThe people at where we rented were very friendly very professional.
LARRY JThe Uhaul facility closed at noon Saturday, and closed Sunday, the app would not acknowledge I was at the Uhaul location when I tried to do the self drop off, I called the 701 number the rep I talked to said she would check in the rental. I had it 1 day, was allowed 2 days. On Monday I received notice that I was being charged an additional day rental. I called the facility and he said he can't get any Uhaul representatives to assist him to get it corrected. Also I brought the rental back with more gas than when I took it and was charged for 2 gallons of gas. Not a good experience with Uhaul
JANE KI had a bit of trouble finding the location at night. The GPS said it was in an empty lot. When a police officer came by to see what we were up to. He helped us to the lot down the street and said it happens often. The staff I talked to on the phone were excellent and got everything taken care of quickly.
MARCUS M