Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I drove a total of 46 miles (from rental location to Frisco TX location, 23 miles one way and back to rental location. I did stop for gas to refill before returning. So my total fuel bill was $29.00 / 11 gal. I told the gentleman my issue and he shook his head and said Frisco was far. If your gas mileage on your trucks (empty) is less than 4mpg then me and my moving company will no longer be using your business. Either your gas Guage is broken and truck was really not full when given to me or manager is crooked. Either way I will be letting people know in this area that this location has some issues with integrity.
CHRISTOPHER A.
Rating:
5.0
Your Fate, Texas was less than satisfactory. the fact that my reservation was moved, then canceled forced me to make another reservations on my own at the last minute and drive 30min out of my way was not the kind of customer service I experienced from Uhaul in the past.
THOMAS T.
Rating:
4.0
Customer did not leave a comment.
Luis Q.
Rating:
1.0
Service not friendly
QIANYI C.
Rating:
5.0
Customer did not leave a comment.
AMANDA M.
Rating:
5.0
I really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Thanks.
lowell c.
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Overall Experience
Rating:
2.0
There was no trailer jack on the trailer and not one available either. The attendant and I had to lift the trailer onto the trailer hitch. I returned it after hours and there was not jack for me to use at that time either. Just had to do the best I could to get it unhitched and off the trailer hitch on my truck.
ROGER B.
Rating:
5.0
Customer did not leave a comment.
CAROLYN W.
Rating:
4.0
Customer did not leave a comment.
Michael L.
Rating:
5.0
Customer did not leave a comment.
Julia H.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
William C.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
Guillermo A.
Rating:
5.0
Customer did not leave a comment.
JUSTIN R.
Rating:
5.0
Excellent service!
Austin M.
Rating:
5.0
He went out of his way to protect Bellingham's screw up
John B.
Rating:
5.0
Very Helpful and willing to assist me in anything I needed.
Jeffery M.
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Overall Experience
Rating:
5.0
Customer did not leave a comment.
James W.
Rating:
5.0
I am thankful for Tony! He is a good man...
Kim M.
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Overall Experience
Rating:
3.0
I do not like 24/7. No personable service. You spend your rentable time dealing with everything yourself. Don't think the price on the van is for 24hrs. It was only good for 6hrs. I got double charged for 12hrs. Will use different company for my final move.
Keith B.
Rating:
1.0
I placed my reservation a week before my move. The day before my move I have to go from a 26ft to a 20 ft and pay the same price the equipment that I reserved was not available and the moving help available on the site canceled the day before my move. I will never use this company again so disappointed in everything
Debra C.
Rating:
5.0
Customer did not leave a comment.
timothy B.
Rating:
5.0
Customer did not leave a comment.
Kevin M.
Rating:
5.0
Customer did not leave a comment.
Claude M.
Rating:
4.0
The picture provided for location of key box and actual key box were not same. I wanted to pick up truck before the store opened, but I had to wait till someone came as I was not able to locate the box.
Parthiv P.
Rating:
5.0
Customer did not leave a comment.
Linda E.
Rating:
5.0
Tony was great. I would definitely come here again!
Steven S.
Rating:
5.0
.
Michael E.
Rating:
2.0
The trailer I reserved was not at the location I reserved it at. It was 6 miles further away (with traffic approx 25 minutes)
The trailer I reserved was not at the new location, I had to upgrade.
The person handling my checkout was on the phone with another customer when I got there. I had no problem with him completing that call.
2 customers came in after me and he stopped my check in to take care of them. this was a problem.
He calculated my bill incorrectly, I had to show him my reservation.
He did not have the hookup for the lights and had to go find one.
I will not be using or recommending this location.
Bruce B.
Rating:
5.0
Thank you for emailing the receipt of the rental. This was the only communication I received confirming that the trailer was 'back in safe hands'.
We dropped the trailer at 11:40 AM on Sat., 9/19. A sign on the door indicated the person would return at 12 noon. We called the number listed as a contact multiple times and eventually left a message. I specifically asked for a callback to ensure there were no issues with the cargo trailer upon check-in. I also returned to the location on Monday to check. No one was there! And, no one returned my call!
Joel N.
Rating:
5.0
Customer did not leave a comment.
RODERICK M.
Rating:
5.0
Customer did not leave a comment.
William D.
Rating:
5.0
Customer did not leave a comment.
Alexander F.
Rating:
5.0
Customer did not leave a comment.
Chip M.
Rating:
4.0
My experience with the location and staff was fine. It was the reservation process that was awful. I understand the weekend of Aug 1 is a busy weekend however I made my reservation 1 week or so in advance. The day before I was scheduled to pick up the u-haul I received a call stating they could not fulfill my request and would need to go to a different location that was farther away. I didn't complain since I understand things happen however later that evening I received another text. The second text stated they didn't have a truck available and were going to try to have a response the following day by 9:30 but it was no guarantee. Mind you I made this reservation 1.5 weeks in advance. The next day I called U-haul customer service and while the representative was helpful I had to drive to a different location that was 25 miles in the opposite direction. Not only was my reservation changed twice I wasn't even offered a gasoline voucher for the distance I had to drive back. This experience was not the best and I've used u-haul before.
Eduardo S.
Rating:
5.0
Very friendly staff even helped me with my money situation to get me what i needed when i needed it. Awesome!!
Brennen T.
|
Reservation
Rating:
5.0
Nice place very friendly people and clean
Jimmie C.
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Reservation
Rating:
4.0
Gaylon was very helpful and easy to work with. The unit was clean and accessible. The only downer was a visit I made at night and the outside lights were out.. Good experience.
CLINT B.
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Overall Experience
Rating:
5.0
Great service he was able to accommodate our needs
Ken K.
|
Reservation
Rating:
5.0
The manager, Mr. Grant, was always very polite, friendly and helpful!
MARGARET B.
|
Overall Experience
Rating:
5.0
None
LILLIAN S.
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Overall Experience
Rating:
5.0
Very helpful, informative and nice!
KIMBERLY P.
|
First Impressions
Rating:
5.0
The facilities are VERY clean and convenient. The staff has been more that attentive and very friendly.