Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great storage facility. Highly recommend. Clean and easy access.
Dee D
|
Overall Experience
Rating:
5.0
The website was slow
Rachel C
Rating:
5.0
The check-in process was very difficult. App vs. browser permissions were a mess.
Michael W
Rating:
5.0
Customer did not leave a comment.
TINA W
Rating:
5.0
Customer did not leave a comment.
Zoe K
Rating:
5.0
Customer did not leave a comment.
ANHTUAN T
Rating:
5.0
Nothing
BRENDA S
Rating:
5.0
Brakes squealed and service engine light came on several times. When the light came on there was a loss of power to the engine. The truck was clean of debris but the cab had spilled drink all over it upon pick up.
LUKE M
Rating:
5.0
My experience at Lake Lavon Storage was excellent. Should I need storage in the future, I will definitely consider coming back to this storage facility.
David B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Blyane L
Rating:
2.0
The incorrect key was left in the dropbox for us. This delayed us by an hour not only shorting our rental time but also caused us to waste an hour of our paid movers.
Rose H
Rating:
5.0
Easy pick up and drop off. Friendly and helpful staff. The truck was great and easy enough to drive.
JANE T
Rating:
5.0
The lady who helped was very professional and kind.
MARY M
Rating:
4.0
Customer did not leave a comment.
MICHAEL B
Rating:
5.0
Great customer service!
JULIA S
Rating:
5.0
The people were GREAT. The van was the worst. Low tire(40lbs low), Drivers side window seal was blown out ( the loudeast noise ever). Smelled like someone smoked to death. I rented a large truck from Home Depot three days before and it was a GREAT experience. Would not recommend this van to anyone.
DAVID H
Rating:
4.0
Customer did not leave a comment.
Holli W
Rating:
5.0
Customer did not leave a comment.
Hicham H
Rating:
2.0
The cost of this facility is outrageous. When Tony was on property, it was better. He engaged with the customers. He seemed to care. The new manager is not friendly, courteous or knowledgeable of what is going on. She double charged my credit card when it should have been a credit. Now I am the one that has to deal with her mistake.
I will not recommend this place due to her and the cost.
Mary C
|
Overall Experience
Rating:
5.0
The app is terrible. Checkout process is complicated and the app crash multiple times.
duy n
Rating:
5.0
Customer did not leave a comment.
SAM M
Rating:
5.0
Easy process.
Roger E
Rating:
5.0
Great experience at a fair price.
David M
Rating:
5.0
Customer did not leave a comment.
DALBY S
Rating:
5.0
Customer did not leave a comment.
Casey S
Rating:
5.0
Customer did not leave a comment.
Ian B
Rating:
5.0
Customer did not leave a comment.
John K
Rating:
4.0
Very friendly
Mike R
Rating:
5.0
Customer did not leave a comment.
CHARLES R
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Lavelle W
Rating:
4.0
We had been renting there for ten years.
The last price increase was just too much and we could no longer afford to stay there.
I hated to lose some things with family history, but we had no choice.
PAUL F
|
Overall Experience
Rating:
5.0
The manager handled my needs smoothly and quickly.
David B
|
Overall Experience
Rating:
1.0
Rats chewed up my belongings. When I expressed my concerns about the rats when I moved my stuff out I was accused of being rude to employees by Tina Woodruff. This is a complete fabrication. I’ve never even spoken to an employee at this facility in person. The only interaction I have had with an employee here was the initial phone conversation to set up the rental. I am absolutely dissatisfied with how this facility handled my concerns. I professionally expressed concerns about them having rats at this facility via and I was accused of being rude.
John H
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Lynn F
Rating:
5.0
Person in the office was amazing very friendly and professional
angela s
Rating:
5.0
Customer did not leave a comment.
Karen T
Rating:
5.0
Customer did not leave a comment.
Jeff T
Rating:
5.0
Customer did not leave a comment.
Jeff T
Rating:
3.0
Customer did not leave a comment.
DUndra S
Rating:
5.0
Very nice owner and well ran. It was a seamless process!!
Kim B
Rating:
5.0
Customer did not leave a comment.
Christopher H
Rating:
5.0
Smooth transaction, excellent customer service and user friendly instructions for phone chexk-in. Great place to do business with!
Brenda C
Rating:
5.0
I rented a truck on Friday and dropped it off Saturday, but forgot to do the online self-return verification (no one in the office on saturday). As a result, I was incorrectly charged for 2-days when I returned in within the 24 hour window. I called Lake Lavon Storage to explain this and within an hour I had already received an email detailing the refund amount/details. Thank you!
Kevin G
Rating:
5.0
The manager was very friendly and updated me on everything. Great place and would recommend highly.
Navin W
Rating:
5.0
Made my day perfect 🥰
Donald G
Rating:
5.0
Thank you for the call the day before I rented. I felt very comfortable picking up the truck the next day.
Seth L
Rating:
5.0
Great experience, 24/7 was easy and straightforward. Thank you!
Meagan S
Rating:
3.0
Let the customer come inside the building, it took three hours to get my paperwork due to one person working.
arlandra s
Rating:
5.0
Customer did not leave a comment.
Treffaly H
Rating:
5.0
No problems got my truck on time ,got it back on time. all went well.*****
James M
Rating:
5.0
Customer did not leave a comment.
JASON S
Rating:
4.0
Customer did not leave a comment.
MICHAEL D
Rating:
5.0
Tony really knowledge of what space I really needed...Definitely will rent it in the future again or referral friends n family to this place.
Danny V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
FRED B
Rating:
5.0
Very kind gentleman!!!
Donny m
Rating:
5.0
After return of the vehicle from Cellphone we found out that the door mechanism on the passenger side door is defective. Passenger cannot unlock the door from inside. Had to go around the vehicle and use the KEY to unlock to passenger side door, so the passenger could disembark the vehicle. This is a safety concern, the passenger should be able to open the door even when locked from inside - Please have this repaired on the rental equipment immediately.
Eugen B
Rating:
5.0
Tony was super friendly and helpful. He went out of his way to help us move in to a storage unit and even helped with a minor injury we had. Very highly recommend.
Paul M
Rating:
5.0
Customer did not leave a comment.
Mae R
Rating:
5.0
Customer did not leave a comment.
Sarah M
Rating:
5.0
Great customer service! Very understanding about crazy moving schedule!!
RICKY B
Rating:
5.0
I would definitely recommend this location. Management has bee awesome. Very helpful during our time there. Facilities were exceptionally clean and never worried about our belongings!
Fred/Karen K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICKY B
Rating:
5.0
Great customer service
Richard H
Rating:
5.0
Customer did not leave a comment.
RICKY B
Rating:
5.0
I’ve used this location a couple of times now. Each time The Manager Tony was exceptionally helpful and took great care of our Uhaul needs! He goes above & beyond, thanks again!
Kristine B
Christine B
Rating:
5.0
Tony was really great helping me with everything
Kelly D
Rating:
5.0
Customer did not leave a comment.
Tamra H
Rating:
5.0
Customer did not leave a comment.
SAMANTHA J
Rating:
5.0
Customer did not leave a comment.
Terrence A
Rating:
5.0
Customer did not leave a comment.
Homer C
Rating:
5.0
Customer did not leave a comment.
Janet A
Rating:
5.0
No suggestions. Had what we needed on short notice. Would highly recommend this location.
SAMUEL S
Rating:
4.0
Customer did not leave a comment.
Khalil M
Rating:
4.0
Location with only open for 3 hrs a day. Demanded equipment be return to his location only and then what's not to be used to Carry anything to prevent damage. With bill for a total of almost a $1000 for 8 days. Will never use uhaul again.
John S
Rating:
5.0
Its was all great. Not anything else you need to do
SANDY N
Rating:
5.0
Customer did not leave a comment.
JOHN E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
David G
Rating:
5.0
Excellent in every aspect. I will use again as well as recommend them!
Tony was awesome!!
Christine B
Rating:
5.0
Hi, my overall experience was good. However, I believe you have a rat problem. When we moved out of your storage facilities we had multiple items destroyed by RATS- baby crib, office chair, high chair, 1 mattress and a few other items.
Brennan W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CARLOS R
Rating:
5.0
Excellent service was provided. Great location.
FOLA O
Rating:
5.0
Customer did not leave a comment.
Rob T
|
Overall Experience
Rating:
5.0
Great service. Thanks.
VICTOR A
Rating:
5.0
Great service, called to ensure the equipment I needed was there.
STEVEN B
Rating:
5.0
Keep doing what you are already
BYRON W
Rating:
4.0
Customer did not leave a comment.
Rodney R
Rating:
5.0
A larger sign showing where the office is located would help. I was lucky to notice a tiny sign in the window, or I would have gone into the wrong building looking for the U-Haul office. Other than that small (pun intended) issue, it was a great experience!
James P
Rating:
5.0
Excellent service/top notch
JASON W
Rating:
3.0
Customer did not leave a comment.
Rachel D
Rating:
5.0
Customer did not leave a comment.
James B
Rating:
4.0
My card was charged twice, once at pickup and again at drop off, but the mixup was cleared up quick.
JORDAN L
Rating:
5.0
The Customer Svc. Rep. was very nice, helpful, and friendly. I enjoyed our pleasant interaction!
DEANGELIA L
Rating:
5.0
Customer did not leave a comment.
LAURA B
Rating:
5.0
Awesome storage. Super friendly staff. Would love stuff in this storage again for sure!
Stephen L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rebecca R
Rating:
5.0
Customer did not leave a comment.
JOHNNY L
Rating:
5.0
Customer did not leave a comment.
Clark C
Rating:
1.0
I will never rent from this location again. Twice in a row I have not gotten the unit I wanted and the one in charge is not on-sight to fix it. He relies on the phone app to do his business and the app is a POS. But the app is a whole another problem to be addressed in another comment.
CHARLES R
Rating:
5.0
Customer did not leave a comment.
Julie C
Rating:
5.0
Customer did not leave a comment.
Craig F
Rating:
5.0
Customer did not leave a comment.
Mark M
Rating:
4.0
Customer did not leave a comment.
Ramazan O
Rating:
5.0
Customer did not leave a comment.
JASON W
Rating:
5.0
Easiest uhaul transaction I have ever had. I will use this location from now on. Uhaul web site needs work anytime I have ever tried to go online and rent a car hauler trailer it always says not recommend and doesn’t let me finish. So I have to call a location with a car hauler and have them put the info in. A 2013 Ford F-150 with a 5.0 in all 3 cabs have a towing capability of 11,300 pounds. So I don’t like a website to tell me i can’t haul a 4,000 pound car on a car trailer!
Johnny G
Rating:
5.0
Tony is awesome
MARY C
Rating:
5.0
Customer did not leave a comment.
DIANA L
Rating:
5.0
Customer did not leave a comment.
JERRY W
Rating:
5.0
Customer did not leave a comment.
Lauren H
Rating:
1.0
Did not give fl instructions to much in hurry to start long weekend. I had my son and his girlfriend witnessed qhole event.
Della P
Rating:
5.0
We have been using this storage for a long time. My main disappointment has been the change to automatic payments. I have had problems with automatic payments previously. I enjoy paying in person. Due to this change we moved out earlier than we had planned. Besides this change we have had a great experience at Lake Lavon Storage.
SHELLEY E
|
Overall Experience
Rating:
5.0
I highly recommend this location. Tony was amazing and great to work with. If I ever need a storage building again I will for sure rent from them again.
Charlotte B
|
Overall Experience
Rating:
4.0
I liked that I was able to rent digitally while the facility wasn't officially open, however a couple of minor things occurred. First, the van was lightly dirty inside the cab and back area - just needed a light sweeping. It Could be due to a previous rental that weekend, I don't know. Not a huge deal, just something I noted since it was asked if the van was clean at rental time.
Second issue was confusion on where to return the keys. I picked them up from a lockbox near the parked U-Haul, so I figured that's where I dropped them back off. However, once I couldn't get that box to relock, it became apparent that the drop off was waaay up the hill near the storage office. I could barely see the box from where the trucks get parked, because of the size of that location. I believe the U-Haul contract/directions needs to be specific on where to drop the keys off after-hours, or at least provide a picture of what the drop-off lock box looks like.
Gregory M
Rating:
5.0
Customer did not leave a comment.
Lanna M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hollie G
Rating:
2.0
Customer did not leave a comment.
MICKEY T
Rating:
5.0
Customer did not leave a comment.
ELIZABETH B
Rating:
5.0
I really appreciate the service and care at this storage facility. Great to work with Tony. He was always willing to assist in anyway possible. Thanks.
lowell c
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julia H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William C
|
Overall Experience
Rating:
5.0
Very Helpful and willing to assist me in anything I needed.