There was no trailer jack on the trailer and not one available either. The attendant and I had to lift the trailer onto the trailer hitch. I returned it after hours and there was not jack for me to use at that time either. Just had to do the best I could to get it unhitched and off the trailer hitch on my truck.ROGER B.
Moving Truck Rental in Lavon, TX at Lake Lavon Storage
(U-Haul Neighborhood Dealer)
One-Way and In-Town Local Rentals in Lavon, TX 75166
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
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- 4.0 Average Customer Rating
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Excellent service!Austin M.
He went out of his way to protect Bellingham's screw upJohn B.
I do not like 24/7. No personable service. You spend your rentable time dealing with everything yourself. Don't think the price on the van is for 24hrs. It was only good for 6hrs. I got double charged for 12hrs. Will use different company for my final move.Keith B.
I placed my reservation a week before my move. The day before my move I have to go from a 26ft to a 20 ft and pay the same price the equipment that I reserved was not available and the moving help available on the site canceled the day before my move. I will never use this company again so disappointed in everythingDebra C.
The picture provided for location of key box and actual key box were not same. I wanted to pick up truck before the store opened, but I had to wait till someone came as I was not able to locate the box.Parthiv P.
Tony was great. I would definitely come here again!Steven S.
The trailer I reserved was not at the location I reserved it at. It was 6 miles further away (with traffic approx 25 minutes) The trailer I reserved was not at the new location, I had to upgrade. The person handling my checkout was on the phone with another customer when I got there. I had no problem with him completing that call. 2 customers came in after me and he stopped my check in to take care of them. this was a problem. He calculated my bill incorrectly, I had to show him my reservation. He did not have the hookup for the lights and had to go find one. I will not be using or recommending this location.Bruce B.
Thank you for emailing the receipt of the rental. This was the only communication I received confirming that the trailer was 'back in safe hands'. We dropped the trailer at 11:40 AM on Sat., 9/19. A sign on the door indicated the person would return at 12 noon. We called the number listed as a contact multiple times and eventually left a message. I specifically asked for a callback to ensure there were no issues with the cargo trailer upon check-in. I also returned to the location on Monday to check. No one was there! And, no one returned my call!Joel N.
My experience with the location and staff was fine. It was the reservation process that was awful. I understand the weekend of Aug 1 is a busy weekend however I made my reservation 1 week or so in advance. The day before I was scheduled to pick up the u-haul I received a call stating they could not fulfill my request and would need to go to a different location that was farther away. I didn't complain since I understand things happen however later that evening I received another text. The second text stated they didn't have a truck available and were going to try to have a response the following day by 9:30 but it was no guarantee. Mind you I made this reservation 1.5 weeks in advance. The next day I called U-haul customer service and while the representative was helpful I had to drive to a different location that was 25 miles in the opposite direction. Not only was my reservation changed twice I wasn't even offered a gasoline voucher for the distance I had to drive back. This experience was not the best and I've used u-haul before.Eduardo S.