Customer Reviews for Lake Placid Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Placid Self Storage

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Joseph T. on

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Nothing, great, convenient location with excellent staff.

Jonathan G. on

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The main office in Albany are nothing but assholes. Clueless dip fucks who cannot read a GPS. Stop changing my reservations, stop the harassing phone calls. The guys in Lake Placid are amazing!!!!! The main office is a waste of flesh. I even saved the voicemail from Jesse (female). If I have to work with her again, I will take our account somewhere else. She could learn a ton by working with Lake Placid and seeing how customer service should be done. Please get rid of that idiot.

Curtis B. on

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Betsi S. on

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Dropped off late evening, plenty of room to park. Personal very helpful on phone when contacted about leaving trailer after hour. Will use service again

Anne P. on

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Because the U-Haul website was having difficulties, I had to wait for quite a long time to sign the contract and pick up the trailor. I was surprised that the main U-Haul office had not let its dealers know about the website problems.

John B. on

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Heather R. on

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Greg G. on

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Let you know that there is a charge for extra miles. Its a surprise to get a bill even though Im sure its in the fine print. No one ever noted charges for extra miles

David W. on

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Judith C. on

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This drop off place was not staffed and the drop off address (cited above) given is incorrect.

JOEL K. on

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Easy access for drop off

Joseph C. on

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AMANDA E. on

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kevin S. on

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Marsha R. on

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They are great in Lake Placid! Even rented to me on a Sunday when they aren't even open! So great! Will be using them again - and will do it through them instead of online - way more accommodating!!!!!!!!

Adirondack H. on

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Dave from your Lake Placid, New York store is the Best!!!

Aidan K. on

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Hard working crew, always willing to go miles to assist your needs. Bob Peacock crew assisted us to unload vehicle. thanks a million, I'm so glad that U-Haul have office in Lake Placid. Sincerely, Aidan Kelly - member of 2014 Olympic Luge Team.

Maria C. on

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The U-Haul website should let renters know in advance that the location to pick up the key is several miles from where the vehicles are located so that renters can allot enough time to complete the transaction. This is not the fault of the location.

Lory V. on

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SEAN F. on

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Filthy vehicle. Clueless unhelpful staff. Curious comments to me and my wife. Bizzaro land.

Kenneth K. on

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Dmitry F. on

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Great location, great people to work with. Always ready to assist, vehicles always clean, ready to go. We are USA Luge National Team relay only on U-Haul vehicles and services. U-Haul never turned us down with quality, reliability and support. 1998 Olympic Silver medalist Gordy Sheer

Judith W. on

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Gordon S. on

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Dmitry F. on

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Bob Peacock easy to work with. He is always ready to accommodate your needs way above what yo need. I'm thrilled that U-Haul have office in Lake Placid. Thanks to Bob and U-Haul for providing needed services in Lake Placid. USA Luge National Team appreciate very much. Sincerely, D

katherine B. on

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Todd C. on

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Bob is supper nice and accommodating He will take care of you

Elizabeth R. on

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Michael B. on

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The drop off spot I was given has NO PROVISIONS for vehicle drop off. The store front was also a retail candle shop that was closed, even though I was there during business hours. The number on the door to call always went to busy (as in off the hook). I called the next day and had to hold for 15 minutes before the call was picked up. I had the West Coast rep tell me he had to call the East Coast rep (on hold again). The East Coast rep then sent me to the Regional office in Albany. The girl I spoke to there was wonderful and straightened all out. TERRIBLE COMMUNICATION.

Alec V. on

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Customer did not leave a comment.