Customer Reviews for Lake Street Secure Self Storage
(U-Haul Neighborhood Dealer)

279 reviews

204 Rigg Ave   Wise, VA 24293

(276) 328-1204

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 328-1204

204 Rigg Ave
Wise, VA 24293

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DAVIS A. 
Rating:
5.0

Customer did not leave a comment.

MISTYLYNN M. 
Rating:
5.0

Customer did not leave a comment.

JOHNTHEODORE B. 
Rating:
5.0

Lake Street is amazing!! I would highly recommend

Laken J. 
Rating:
5.0

Customer did not leave a comment.

LINDABURCHAM A. 
Rating:
5.0

Maintain the equipment a little bit better and make sure the trailers are swept out for the next person that rents them

CLARENCESTEWART A. 
Rating:
3.0

Customer did not leave a comment.

PRIMMELJACKSON W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDEAN F. 
Rating:
5.0

This location was courteous and very quick.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Deidre C. 
Rating:
1.0

The gentleman was nice, but the woman working there was very rude. The dolly was not there when we picked up the truck which made the move much more difficult.

Joey M. 
Rating:
5.0

Pick up was extremely easy and the people were very nice and helpful.

BARRYDEAN S. 
Rating:
5.0

Dropped off while closed, they checked in next morning and sent me receipt very helpful great overall experience using uhaul

TEDDYJAY F. 
Rating:
5.0

Customer did not leave a comment.

TERESACAROL C. 
Rating:
4.0

Customer did not leave a comment.

TRISHA F. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Nothing thank you!!

linda C. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
4.0

Customer did not leave a comment.

CHRYSTI B. 
Rating:
5.0

The wise pick up place was great, the guy from Greenville TN that came to wise to fix the door the day before we left was great. The folks that tried to help us fix the flat were good but it took quite some time to confirm if the repair person could just bring another tire, not do a temporary fix, but they were good. The drop off location, ARco, Aptos, CA, they were pretty much worthless, but everyone at that gas station is worth less.

Denver O. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very clean environment

Logan D. 
Rating:
3.0

When renting a moving truck you would expect the gas tank to be filled up. My tank was below 1/2 way when we picked up the truck.

Augusts B. 
Rating:
5.0

Excellent equipment, great service

roger C. 
Rating:
5.0

Customer did not leave a comment.

Nancy S S. 
Rating:
1.0

I had the worst experience using this place did I ever have

BARNEY L. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
4.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Rachelle S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

rosalee S. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Ok I live in Whitesburg Ky. There's a U-Haul dealer 2 miles away. But I had to drive to wise va. 45 miles away that was no problem. But they wouldn't let me drop it off 2 miles away. I had to drive all the way to va. The trailer pulled really good. I think you need to Chang that but over all I was very satisfied. Thanks.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Quindell D. 
Rating:
1.0

We turned it in on Thursday 27 instead of Friday 28 and they would not give us the extra day refund They said they did not do that and that it was up to the business to decide that. We will not use this particular business again and will gladly be spreading the word about our bad experience

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

nothing to improve, service was great and the trailer was well maintain.

Donnie F. 
Rating:
5.0

Very nice staff

Fredda R. 
Rating:
3.0

If you are going to offer the mobile pick up as an option, have the appropriate trucks and amount of trucks ready. And confirm reservations with patrons doing this option during hours the office is closed.

Kendra P. 
Rating:
5.0

Customer did not leave a comment.

keith T. 
Rating:
3.0

Customer did not leave a comment.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

keith T. 
Rating:
4.0

Customer service at this location was great, however after we loaded the Vehicle and started out we noticed the tire was flat. This caused us some problems because by then it was too late.

Keisha W. 
Rating:
5.0

Customer did not leave a comment.

Misti G. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Do not wait until last minute to tell the customer that the pickup location has changed. I have rented a uhaul twice in the past year and both times my pick up location changed and the first time I wasn't told until the morning of pick up when I was on my way to the location and this second time I was told less than 24 hours as well. Traffic does not call customers of the change the owner of the pickup location calls. Also if you are supposed to use your phone when dropping off the vehicle after hours this needs to be told to the customer when picking up!!!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Bennie F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
1.0

Make people aware of mileage restrictions. I was not made aware of any mileage restrictions and was surprised with an extra $30 charge for overages. That's not good business practice.

Ronnie G. 
Rating:
4.0

The truck and blankets were clean and the people working there were very helpful. The truck does need brake work which was noted when I dropped it off.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Great People to deal with and great Service

FRANK O. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

I will definitely use this business for any future needs and have not complaints or suggestions.

Elizabeth M. 
Rating:
5.0

It was very clean and nice has good gas in it also

Ginger R. 
Rating:
5.0

No improvements needed .

Jessie M. 
Rating:
4.0

Customer did not leave a comment.

Rudolph K. 
Rating:
4.0

Customer did not leave a comment.

FREDITH M. 
Rating:
5.0

Very nice and courteous

joshua B. 
Rating:
5.0

Customer did not leave a comment.

Serena S. 
Rating:
5.0

Great service reserving the rental and picking up the rental, very impressed.

Amanda L. 
Rating:
5.0

Customer did not leave a comment.

Rodney D. 
Rating:
5.0

Customer did not leave a comment.

Stephan M. 
Rating:
5.0

Customer did not leave a comment.

Danny L. 
Rating:
5.0

Customer did not leave a comment.

BECKY W. 
Rating:
5.0

Customer did not leave a comment.

Jack S. 
Rating:
5.0

Customer did not leave a comment.

Juanita R. 
Rating:
5.0

They are always wonderful!!!!

Jerry H. 
Rating:
5.0

Trailer was to heavy to pick up and attach to hitch. Needs a Jack on the tongue of it.

RADFORD C. 
Rating:
5.0

Customer did not leave a comment.

Rachel R. 
Rating:
4.0

Customer did not leave a comment.

johnny Y. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Customer did not leave a comment.

Terry M. 
Rating:
5.0

Very prompt and friendly staff!

Robert L. 
Rating:
1.0

Better customer service, cleaner facilities, cleaner equipment.

James B. 
Rating:
4.0

Customer did not leave a comment.

Gary P. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Amanda F. 
Rating:
5.0

Customer did not leave a comment.

Timothy M. 
Rating:
4.0

Customer did not leave a comment.

christina J. 
Rating:
5.0

Customer did not leave a comment.

LARRY B. 
Rating:
5.0

Convenient pick-up & drop-off; excellent value.

DAVID B. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
4.0

Customer did not leave a comment.

Amy G. 
Rating:
5.0

Friendly and when out of their way to help plan and get what we needed to make the move. Great group to work with....

Gary S. 
Rating:
5.0

Customer did not leave a comment.

VICKIE K. 
Rating:
4.0

Customer did not leave a comment.

Elmer R. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

JIMMY C. 
Rating:
3.0

Customer did not leave a comment.

sarah N. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

Great experience. Thanks!

jon S. 
Rating:
5.0

Customer did not leave a comment.

Becky W. 
No reviews have been submitted for this location.

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