Customer Reviews for Lake Street Secure Self Storage
(U-Haul Neighborhood Dealer)

314 reviews

204 Rigg Ave NW   Wise, VA 24293

(276) 328-1204

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(276) 328-1204

204 Rigg Ave NW
Wise, VA 24293

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5 pm
  • Sat: 10 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

Customer did not leave a comment.

Liah S. 
Rating:
3.0

I reserved a 10ft online but when I came to pick up there wasn't one and had to get a 15ft, the previous week I reserved at a different location And they didn't have what I reserved and ended up with a 20ft. Not having much luck on the online reservation's

Rebecca H. 
Rating:
4.0

Customer did not leave a comment.

Audie M. 
Rating:
5.0

Customer did not leave a comment.

Allison F. 
Rating:
3.0

Customer did not leave a comment.

CARL S. 
Rating:
5.0

Customer did not leave a comment.

PAULRICHARD I. 
Rating:
3.0

No comment, don't want a service fee.

Jesse H. 
Rating:
4.0

This was my first time getting a storage unit and renting a uhaul. I can honestly say that everyone there was very pleasant to work with and helpful in everyway possible. I would definitely recommend you and your services to all my friends and family. Thank you all so much and god bless

Terri W. 
Rating:
3.0

I was told if I rented the truck on Thursday which was a day earlier than I needed it that the mileage rate would be $.69 per mile instead of $.89 per mile on Friday. When I received my bill rate was $.79 per mile Called and the rep. told me " Oh Uhaul must have changed the rate they sometimes don't keep us up to date on rate changes. I consider I was lied to. This will make me reconsider next time what rental company I use next time. I plan on making several trips like this one to take flood relief things to Ky

Troy W. 
Rating:
5.0

Nothing negative, all was great.

Craig S. 
Rating:
3.0

Customer did not leave a comment.

Stephanie G. 
Rating:
5.0

Customer did not leave a comment.

Aubreu W. 
Rating:
3.0

Customer did not leave a comment.

Jennifer W. 
Rating:
5.0

Place was great

LONNIE F. 
Rating:
4.0

Customer did not leave a comment.

Jeannie R. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
4.0

The employees were very friendly and helpful

JIMMYDALE A. 
Rating:
3.0

Be more proficient had to wait 15 minutes to complete this transaction

Mark H. 
Rating:
5.0

I was treated so good. Everything was ready and really fast to get my uhaul. Staff was so friendly and helpful. I would really recommend this location to all my friends and family.

NANCYLOUISE P. 
Rating:
5.0

Customer did not leave a comment.

JUSTINLEE M. 
Rating:
5.0

Very friendly and professional staff.

ANDREWM A. 
Rating:
1.0

Not lie to customers when they ask if they can return the equipment anywhere then put on the contract they have to return it to that location.

CASEY ALLEN G. 
Rating:
5.0

Install jacks on trailer

DEWEY A. 
Rating:
5.0

Customer did not leave a comment.

alan M. 
Rating:
5.0

Customer did not leave a comment.

Jessica S. 
Rating:
5.0

Customer did not leave a comment.

BRADLEY W. 
Rating:
5.0

online check in, went well. Dropped off on Sunday and used app to check in.

Bradley G. 
Rating:
5.0

Customer did not leave a comment.

Kenneth S. 
Rating:
4.0

Customer did not leave a comment.

Jason B. 
Rating:
4.0

Customer did not leave a comment.

JAMESOTIS A. 
Rating:
5.0

Customer did not leave a comment.

LINDSAY H. 
Rating:
5.0

Customer did not leave a comment.

HENRYRAYMOND N. 
Rating:
3.0

They had an emergency contact listed when you called the number. However, that person was only the emergency contact for their storage units and not U-haul.

Kilder T. 
Rating:
5.0

Customer did not leave a comment.

ROSEMARYBEVERLY H. 
Rating:
5.0

Customer did not leave a comment.

DAVIS A. 
Rating:
5.0

Customer did not leave a comment.

MISTYLYNN M. 
Rating:
5.0

Customer did not leave a comment.

JOHNTHEODORE B. 
Rating:
5.0

Lake Street is amazing!! I would highly recommend

Laken J. 
Rating:
5.0

Customer did not leave a comment.

LINDABURCHAM A. 
Rating:
5.0

Maintain the equipment a little bit better and make sure the trailers are swept out for the next person that rents them

CLARENCESTEWART A. 
Rating:
3.0

Customer did not leave a comment.

PRIMMELJACKSON W. 
Rating:
5.0

Customer did not leave a comment.

JEFFREYDEAN F. 
Rating:
5.0

This location was courteous and very quick.

Kenneth M. 
Rating:
5.0

Customer did not leave a comment.

Deidre C. 
Rating:
1.0

The gentleman was nice, but the woman working there was very rude. The dolly was not there when we picked up the truck which made the move much more difficult.

Joey M. 
Rating:
5.0

Pick up was extremely easy and the people were very nice and helpful.

BARRYDEAN S. 
Rating:
5.0

Dropped off while closed, they checked in next morning and sent me receipt very helpful great overall experience using uhaul

TEDDYJAY F. 
Rating:
5.0

Customer did not leave a comment.

TERESACAROL C. 
Rating:
4.0

Customer did not leave a comment.

TRISHA F. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
5.0

Nothing thank you!!

linda C. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
4.0

Customer did not leave a comment.

CHRYSTI B. 
Rating:
5.0

The wise pick up place was great, the guy from Greenville TN that came to wise to fix the door the day before we left was great. The folks that tried to help us fix the flat were good but it took quite some time to confirm if the repair person could just bring another tire, not do a temporary fix, but they were good. The drop off location, ARco, Aptos, CA, they were pretty much worthless, but everyone at that gas station is worth less.

Denver O. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
4.0

Customer did not leave a comment.

Bruce O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very clean environment

Logan D. 
Rating:
3.0

When renting a moving truck you would expect the gas tank to be filled up. My tank was below 1/2 way when we picked up the truck.

Augusts B. 
Rating:
5.0

Excellent equipment, great service

roger C. 
Rating:
5.0

Customer did not leave a comment.

Nancy S S. 
Rating:
1.0

I had the worst experience using this place did I ever have

BARNEY L. 
Rating:
5.0

Customer did not leave a comment.

Danielle C. 
Rating:
4.0

Customer did not leave a comment.

Terri D. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Philip C. 
Rating:
5.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Rachelle S. 
Rating:
5.0

Customer did not leave a comment.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

rosalee S. 
Rating:
5.0

Customer did not leave a comment.

Mike B. 
Rating:
5.0

Ok I live in Whitesburg Ky. There's a U-Haul dealer 2 miles away. But I had to drive to wise va. 45 miles away that was no problem. But they wouldn't let me drop it off 2 miles away. I had to drive all the way to va. The trailer pulled really good. I think you need to Chang that but over all I was very satisfied. Thanks.

Joe F. 
Rating:
5.0

Customer did not leave a comment.

Quindell D. 
Rating:
1.0

We turned it in on Thursday 27 instead of Friday 28 and they would not give us the extra day refund They said they did not do that and that it was up to the business to decide that. We will not use this particular business again and will gladly be spreading the word about our bad experience

Patrick C. 
Rating:
5.0

Customer did not leave a comment.

joe C. 
Rating:
5.0

nothing to improve, service was great and the trailer was well maintain.

Donnie F. 
Rating:
5.0

Very nice staff

Fredda R. 
Rating:
3.0

If you are going to offer the mobile pick up as an option, have the appropriate trucks and amount of trucks ready. And confirm reservations with patrons doing this option during hours the office is closed.

Kendra P. 
Rating:
5.0

Customer did not leave a comment.

keith T. 
Rating:
3.0

Customer did not leave a comment.

KIM D. 
Rating:
5.0

Customer did not leave a comment.

keith T. 
Rating:
4.0

Customer service at this location was great, however after we loaded the Vehicle and started out we noticed the tire was flat. This caused us some problems because by then it was too late.

Keisha W. 
Rating:
5.0

Customer did not leave a comment.

Misti G. 
Rating:
5.0

Customer did not leave a comment.

GLEN C. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Do not wait until last minute to tell the customer that the pickup location has changed. I have rented a uhaul twice in the past year and both times my pick up location changed and the first time I wasn't told until the morning of pick up when I was on my way to the location and this second time I was told less than 24 hours as well. Traffic does not call customers of the change the owner of the pickup location calls. Also if you are supposed to use your phone when dropping off the vehicle after hours this needs to be told to the customer when picking up!!!

Michelle S. 
Rating:
5.0

Customer did not leave a comment.

Bennie F. 
Rating:
5.0

Customer did not leave a comment.

Rhonda D. 
Rating:
1.0

Make people aware of mileage restrictions. I was not made aware of any mileage restrictions and was surprised with an extra $30 charge for overages. That's not good business practice.

Ronnie G. 
Rating:
4.0

The truck and blankets were clean and the people working there were very helpful. The truck does need brake work which was noted when I dropped it off.

Anthony R. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Great People to deal with and great Service

FRANK O. 
Rating:
5.0

Customer did not leave a comment.

Deborah S. 
Rating:
5.0

I will definitely use this business for any future needs and have not complaints or suggestions.

Elizabeth M. 
Rating:
5.0

It was very clean and nice has good gas in it also

Ginger R. 
Rating:
5.0

No improvements needed .

Jessie M. 
Rating:
4.0

Customer did not leave a comment.

Rudolph K. 
Rating:
4.0

Customer did not leave a comment.

FREDITH M. 
Rating:
5.0

Very nice and courteous

joshua B. 
No reviews have been submitted for this location.

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