Customer Reviews for Lake Street Secure Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lake Street Secure Self Storage

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Cody M.
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CHRYSTI B.
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Denver O.
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The wise pick up place was great, the guy from Greenville TN that came to wise to fix the door the day before we left was great. The folks that tried to help us fix the flat were good but it took quite some time to confirm if the repair person could just bring another tire, not do a temporary fix, but they were good. The drop off location, ARco, Aptos, CA, they were pretty much worthless, but everyone at that gas station is worth less.

Thomas W.
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Bruce O.
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Michael B.
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Logan D.
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Very clean environment

Augusts B.
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When renting a moving truck you would expect the gas tank to be filled up. My tank was below 1/2 way when we picked up the truck.

roger C.
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Excellent equipment, great service

Nancy S S.
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BARNEY L.
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I had the worst experience using this place did I ever have

Danielle C.
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Terri D.
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Stephen P.
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Philip C.
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Chad M.
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Rachelle S.
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Joseph P.
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rosalee S.
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Mike B.
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Joe F.
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Ok I live in Whitesburg Ky. There's a U-Haul dealer 2 miles away. But I had to drive to wise va. 45 miles away that was no problem. But they wouldn't let me drop it off 2 miles away. I had to drive all the way to va. The trailer pulled really good. I think you need to Chang that but over all I was very satisfied. Thanks.

Quindell D.
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Patrick C.
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We turned it in on Thursday 27 instead of Friday 28 and they would not give us the extra day refund They said they did not do that and that it was up to the business to decide that. We will not use this particular business again and will gladly be spreading the word about our bad experience

joe C.
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Donnie F.
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nothing to improve, service was great and the trailer was well maintain.

Fredda R.
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Very nice staff

Kendra P.
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If you are going to offer the mobile pick up as an option, have the appropriate trucks and amount of trucks ready. And confirm reservations with patrons doing this option during hours the office is closed.

keith T.
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KIM D.
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keith T.
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Keisha W.
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Customer service at this location was great, however after we loaded the Vehicle and started out we noticed the tire was flat. This caused us some problems because by then it was too late.

Misti G.
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GLEN C.
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Michael M.
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Michelle S.
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Do not wait until last minute to tell the customer that the pickup location has changed. I have rented a uhaul twice in the past year and both times my pick up location changed and the first time I wasn't told until the morning of pick up when I was on my way to the location and this second time I was told less than 24 hours as well. Traffic does not call customers of the change the owner of the pickup location calls. Also if you are supposed to use your phone when dropping off the vehicle after hours this needs to be told to the customer when picking up!!!

Bennie F.
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Rhonda D.
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Ronnie G.
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Make people aware of mileage restrictions. I was not made aware of any mileage restrictions and was surprised with an extra $30 charge for overages. That's not good business practice.

Anthony R.
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The truck and blankets were clean and the people working there were very helpful. The truck does need brake work which was noted when I dropped it off.

Daniel M.
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FRANK O.
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Great People to deal with and great Service

Deborah S.
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Elizabeth M.
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I will definitely use this business for any future needs and have not complaints or suggestions.

Ginger R.
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It was very clean and nice has good gas in it also

Jessie M.
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No improvements needed .

Rudolph K.
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FREDITH M.
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joshua B.
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Very nice and courteous

Serena S.
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Amanda L.
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Great service reserving the rental and picking up the rental, very impressed.

Rodney D.
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Stephan M.
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Danny L.
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BECKY W.
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Jack S.
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Juanita R.
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Jerry H.
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They are always wonderful!!!!

RADFORD C.
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Trailer was to heavy to pick up and attach to hitch. Needs a Jack on the tongue of it.

Rachel R.
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johnny Y.
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Terry M.
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Terry M.
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Robert L.
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Very prompt and friendly staff!

James B.
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Better customer service, cleaner facilities, cleaner equipment.

Gary P.
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Amanda F.
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Amanda F.
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Timothy M.
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christina J.
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LARRY B.
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DAVID B.
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Convenient pick-up & drop-off; excellent value.

JIMMY C.
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James H.
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Amy G.
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Gary S.
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Friendly and when out of their way to help plan and get what we needed to make the move. Great group to work with....

VICKIE K.
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Elmer R.
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JAMES F.
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JIMMY C.
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sarah N.
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Robert B.
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jon S.
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Great experience. Thanks!

Becky W.
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FRANCES S.
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I reserved my u haul for pick up on 6-22-17 at 9am. But when I arrived my truck was not there. Whoever rented it the day before turned it in late. Which we had to go home and come back 1 hr later. The manager only gave us $10. Off on the rental. But I was paying two helpers by the hour to stand around . I was not happy with that. What was the point to reserve it ahead of time ? My reservation was confirmed prior to pick up.

Kathy R.
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Excellent Customer Service. Very friendly and helpful. I would highly recommend Lake Street Secure Self Storage to anyone for their storage needs and moving transportation.

Jordan S.
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steve S.
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Cashier was the friendliest and very helpful.

Ronnie M.
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guy P.
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WILLIAM B.
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nina F.
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Machelle M.
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No recommendations needed.

Nancy P.
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Donna B.
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Douglas B.
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Bill E.
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JOSHUA M.
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Very professional and extremely nice employees, pleasure doing business with them.

willam E.
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Phil R.
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Great service.

Michael T.
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Excellent in every way. A+

No reviews have been submitted for this location.

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