Customer Reviews for Lakeshore Exxon
(U-Haul Neighborhood Dealer)

119 reviews

4459 Mountain Rd   Pasadena, MD 21122

(410) 437-1262

Hours

  • Mon-Sun: 8 am - 6 pm

Services at this Location:

Contact Us

(410) 437-1262

4459 Mountain Rd
Pasadena, MD 21122

Services at this Location:

Hours

  • Mon-Sun: 8 am - 6 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Brian L. 
Rating:
5.0

Customer did not leave a comment.

STANTON P. 
Rating:
5.0

The staff was efficient, knowledgeable and friendly. I would recommend this location and would use again. Thank you to the male employee (I believe his name was Mike) for your great customer service!

HOLLY C. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Process was smooth and quick.

James L. 
Rating:
2.0

Attendant tried hard but not properly trained. Gas pump and food store took priority. I did on line check in, but still took 50 minutes to sign in. Ordered 2 dozen blankets, but they had only 4 blankets.

Robert F. 
Rating:
4.0

Thank you for your great customer service. Nice young man. I got there at 9:30 am and he was very helpful.

John W. 
Rating:
2.0

I had to fill out everything on the computer for the gas station employee behind the checkout desk. Half the time the employee was running around not wearing a mask. He didn't know how to fill out the questions on the rental and just had me put in random words or numbers. Now I am being asked to pay for 4 extra days even though I only had the Uhaul for 4hrs as orginaly scheduled. I picked up and dropped off at the same location and had the Uhaul from 12:30PM -4:30PM on 9/13. I tried emailing the address I received in an email about having any questions I got a bounce back. I swear every time a rent a Uhaul no matter which location I go to I have some kind of crazy problem. Who do I contact about not being billed for 4 extra days!

Lisa H. 
Rating:
4.0

Customer did not leave a comment.

ANGELA C. 
Rating:
5.0

Customer did not leave a comment.

Douglas W. 
Rating:
5.0

Customer did not leave a comment.

MARK B. 
Rating:
2.0

I ordered a doz furniture pad covers and they only gave me 6, did not have enough to protect my furniture and a lot of pieces got nicked in transistor because of lack of protection. Was not happy. Will never rent from this facility again. Plus inside truck had a lot debris wasn't swept.

THOMAS K. 
Rating:
5.0

Customer did not leave a comment.

DERUTHEA H. 
Rating:
5.0

Great customer service experience. Thank you.

John C. 
Rating:
5.0

We had rented a U-Haul from here the truck was spotless and ran amazing we've rented U-Haul's in the past from other places and it was horrible I highly recommend this store good people 5*

DAVID K. 
Rating:
3.0

There was some confusion about "optional" insurance coverage. I thought this was optional, but the store owner told me I did not have an option.

Jeff L. 
Rating:
3.0

Customer did not leave a comment.

Amanda D. 
Rating:
5.0

Customer did not leave a comment.

Leigh M. 
Rating:
3.0

Customer did not leave a comment.

Brian Q. 
Rating:
5.0

Customer did not leave a comment.

Leigh M. 
Rating:
5.0

Let the attendant know that the truck was not clean she went out and swept it wiped it all down. That's service!!!!!

CAROL M. 
Rating:
5.0

Customer did not leave a comment.

Joseph S. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Cay was very very helpful and super sweet! She helped me in a tough time when I was unable to get my ID scanned . She was able to fix the problem with rush hour going on as well . I so grateful for her service.

Tanisha S. 
Rating:
1.0

Charged wrong amount of money for mileage. Charged to much for uhaul

CRYSTAL L. 
Rating:
5.0

as nice as they were it will be hard to change, when they checked in the van they offered me coffee, place to sit and emailed me my receipt, real nice experience

BRADLEY P. 
Rating:
4.0

Everyone here is always pleasant and knowledgeable.

Leigh M. 
Rating:
5.0

Have enough blankets on hand

Robert M. 
Rating:
5.0

Customer did not leave a comment.

Wilfredo R. 
Rating:
5.0

Customer did not leave a comment.

Leigh M. 
Rating:
5.0

Went very smoothly! Van was available when promised, was clean, and return was super easy!

Charles A. 
Rating:
1.0

Understand how to use your own system and make sure employees know what to do when someone comes in to drop off a Uhaul. It took me an hour to get a van I reserved and the employee had no idea what to do when I dropped it off.

Cody M. 
Rating:
3.0

The woman who serviced my equipment check-out was cordial and helpful. Only downside was she had to serve the steady stream of gas station/convenience store customers while also working on my check-out, so there were many interruptions and it took quite a while. I understand the situation, but still, it made an ahead very long day a bit longer. The following is not a critique of the location where I picked up the equipment, but rather the overall experience engendered by that location's distance. If at all possible, please try to facilitate not-same day equipment pick-ups. I rented a 15' truck and car transport trailer separately, a day apart, to simplify truck loading logistics at my apartment, where parking is crowded. When it came time to retrieve the trailer, I had a 35 minute drive to get it, followed by a 45-minute drive back-tracking in the opposite direction of my final destination to get my car where I'd left it the day prior when I got the truck. This all ate into my allotted truck mileage substantially, not to mention, of course, the added stress and travel time added to my move day.

AAron L. 
Rating:
3.0

Customer did not leave a comment.

Corey K. 
Rating:
4.0

Customer did not leave a comment.

Philip T. 
Rating:
5.0

Personnel was very helpful even though I selected another drop off location initially. Great place to do business.

Randy D. 
Rating:
5.0

Everything went without a hitch. Thanks.

Thompson M. 
Rating:
4.0

Customer did not leave a comment.

Jonathan M. 
Rating:
5.0

Friendly service

william F. 
Rating:
5.0

Customer did not leave a comment.

Francis J. 
Rating:
2.0

Customer did not leave a comment.

Gary D. 
Rating:
5.0

The service at lakeshore Exxon was great and I liked the ford van.

alan stephens D. 
Rating:
1.0

ATROCIOUS CUSTOMER SERVICE! DO NOT RENT FROM THIS LOCATION. WE RETURNED THE TRUCK 100% CLEAN AND WAS TOLD BY THE STORE MANAGER THAT IT WAS FILTHY AND WANTED TO CHARGE A $35 CLEANING FEE. NOT SURE WHAT IS GOING ON, THE TRUCK WAS NOT CLEAN WHEN PICKED UP WITH A STICKY SUBSTANCE SUCH AS SODA ALL OVER THE DRINK HOLDERS AND DASH AND WE CLEANED IT UP. I HAVE RENTED AT THIS LOCATIOB MULTIPLE TIMES AND HAVE HAD NO ISSUES. THE MANAGER WAS UNPROFESSIONAL AND RUDE TO SAY THE VERY LEAST. UHAUL SHOULD REMOVE THEIR PRODUCTS FROM THIS LOCATION. I WILL BE SURE TO LET EVERYONE I KNOW VIA ALL CHANNELS AT MY DISPOSAL INCLDING SOCIAL MEDIA TO GO ELSEWHERE.

Bryan R. 
Rating:
4.0

Find closer site to users end address.

Robert B. 
Rating:
4.0

Equipment had cigarette butts on the floor & a lighter & other stuff on the dashboard.

Cynthia S. 
Rating:
4.0

It's just fine.

Elliott S. 
Rating:
4.0

Customer did not leave a comment.

ROSEMARY H. 
Rating:
1.0

They didn't want to show me where the lights were and how to open the back. None of the charging ports inside the car worked so my phone almost died on the 10hr drive and I couldn't use gps. They didn't chose a specific drop off, so when I went to drop off the vehicle I couldn't because they couldn't find my name. The lady taking the vehicle didn't know how to check it in so she had to get my personal info and I was charged for an extra day. Worse uhaul experience ever!

INEMESIT E. 
Rating:
5.0

Extremely pleasant experience!!! Great service, very knowledgeable crew and great truck. Will definitely use again and will recommend to ALL. THANK YOU UHAUL AND EXXON

randy J. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Customer did not leave a comment.

Bryan R. 
Rating:
5.0

Nothing, Uhaul staff was very helpful and informative. Thanks Lake Shore Exxon!!!

George B. 
Rating:
1.0

I had put in for a Dundalk location. I was sent to Pasadena. This added miles to my move which in effect caused me to go over and I had to pay more. I should not have been penalized for Uhaul's disregard for customers needs. I completed the expresss check in. It was a 40 minute ordeal. I had to wait for the cashier to wait on his connivence store customers. The first truck would not start. The second truck started but we had to wait because we were blocked in by the fuel truck.

Jessica H. 
Rating:
4.0

Customer did not leave a comment.

Marianne R. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

Customer did not leave a comment.

Eric A. 
Rating:
2.0

Staff added on extra charges for moving pads when no moving pads were requested or received. Better training for staff members is need.

John M. 
Rating:
5.0

Customer did not leave a comment.

Kristin D. 
Rating:
5.0

Customer did not leave a comment.

Peter J. 
Rating:
3.0

Customer did not leave a comment.

RICHARD P. 
Rating:
4.0

Not a big parking lot, and you have to maneuver around gas customers

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Ronald M. 
Rating:
5.0

Customer did not leave a comment.

Stanley A. 
Rating:
4.0

Customer did not leave a comment.

Mindy H. 
Rating:
5.0

The truck was ready to go. Check in and check out was quick and easy.

STEVE J. 
Rating:
5.0

Excellent service clean equipment and friendly service. Thanks.

kenneth S. 
Rating:
3.0

Customer did not leave a comment.

Ursula G. 
Rating:
5.0

The young lady was excellent no complaints

stephen F. 
Rating:
4.0

Customer did not leave a comment.

Yeisibell G. 
Rating:
5.0

Customer did not leave a comment.

ZABRA W. 
Rating:
5.0

Customer did not leave a comment.

BRANDON S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL H. 
Rating:
4.0

Customer did not leave a comment.

Ron A. 
Rating:
5.0

Customer did not leave a comment.

Keith W. 
Rating:
5.0

Customer did not leave a comment.

George B. 
Rating:
3.0

Customer did not leave a comment.

Steve A. 
Rating:
5.0

Customer did not leave a comment.

Rose L. 
Rating:
5.0

The individual at the pick up service station was fantastic. She was friendly and knowledgable. However, the customer service experience leading up to the rental was awful. After my reservation, I called to confirm a pick up location. I was told I would not know until the day before but it would be in my preferred location. It was 20 miles away from my preferred location!! And, when I called it was like speaking to a robot that has automated responses. And, after complaining I was not even able to file a complaint with a supervisor to resolve the issue. I was told I could file a complaint with corporate. I work in a similar industry and very well know corporate complaints are not handled same day. Furthermore, the only thing that was offered to me was a $50.00 credit (which I have not received by the way because they wanted me to take additional time to listen to my phone calls with the representative - a job for manaement, not me). How is that a compensation for an inconvenience of driving 45 minutes round trip on my moving day? Furthermore, nobody from customer service even called me, emailed, or texted me to provide me with the original pick up location. I found out at 2:30 PM where I was picking up because I personally had to call and find out. Very upset and disappointed with how this was all handled.

Elisabetta L. 
Rating:
5.0

Customer did not leave a comment.

Dana S. 
Rating:
3.0

Overall my experience was good. However, when I picked up the vehicle the gas gage read a half a tank but according to the paperwork when I picked I was told I had to pay to fill it up to three quarters of a tank. It would be easier to always begin and end with a full tank.

Kathy M. 
Rating:
5.0

Customer did not leave a comment.

Bobby A. 
Rating:
5.0

Customer did not leave a comment.

Melissa B. 
Rating:
4.0

There were many issues with my reservation. The scheduling staff originally told me BDK Floors at 8, but at 9:45 nobody was there to open the business. I had also reserved a 15' truck which I was told was not available. There were multiple 15' trucks not in use that day.

kristin O. 
Rating:
3.0

This was not the location I chose when my online reservation was placed and was slightly out of the way for us. When we arrived we had to wait a long time to be serviced and the attendant seemed unfamiliar with the UHaul computer system and was easily confused.

David H. 
Rating:
3.0

Was charged a full day for returning truck 45 mins after the 10:00 deadline. No grace period, no prorate on the charge. Will not use U-Haul again.

Joseph P. 
Rating:
5.0

Customer did not leave a comment.

Olivia M. 
Rating:
4.0

N/a

Catherine N. 
Rating:
5.0

Customer did not leave a comment.

DROR E. 
Rating:
1.0

Customer did not leave a comment.

Raisa J. 
Rating:
3.0

Almost every location that I have ever rented U-Haul from is slow. Twice I have done the early check-in online (including this time) and got onsite and still had a 20 minute wait while the personnel figured everything out. There is no point in early check-in if it does not work.

Jared H. 
Rating:
3.0

Left front tire pressure was low, 23 PSI door panel recomends 35 PSI. I had to inflate myself. Rentals should be checked and inspected before renting. As soon as I started it it told me the air pressure was low and unsafe to drive.

kenneth R. 
Rating:
5.0

The two gentleman that took care of us at that Exxon were two of the best and Courteous uhaul employees I have ever dealt with. They were very friendly and helpful. There needs to be more people like those two in the customer service business hell even the world, they were awesome !!

Michael F. 
Rating:
5.0

Nothing. Perfect transaction.

DAVID D. 
Rating:
5.0

Process to pick up the vehicle was quick and easy with the online check in.

WANDA H. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

Untrained staff. Primarily a gas station. It took 3 workers 35 minutes to sign me out. Provided an empty tank of gas but claimed it was a 1/4 full. I even used the pre-register function on the website. The day prior, Uhaul moved my pick-up locaton 15 miles across the county and out if my way. I had to pay extra when I went 12 miles over the allowed limit. Finally, when I returned the vehicle, the employee closing the transaction didn't speak any English and literally made me wait 15 minutes while he was positioning the truck around the gas station parking lot. This was literally the worst customer sevice experience I've ever recieved.

Daniel N. 
Rating:
4.0

Customer did not leave a comment.

Nick N. 
Rating:
5.0

Customer did not leave a comment.

Tammy K. 
Rating:
5.0

Customer did not leave a comment.

Allen T. 
No reviews have been submitted for this location.

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