Customer Reviews for Lakeside Automotive
(U-Haul Neighborhood Dealer)

414 reviews

4578 Lake Rd   Brockport, NY 14420
(N of Rte 31)

(585) 637-7360

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed

Services at this Location:

Contact Us

(585) 637-7360

4578 Lake Rd
Brockport, NY 14420
(N of Rte 31)

Services at this Location:

Location Hours

  • Monday - Friday:
    8 am - 12 pm / 1 pm - 4 pm
  • Saturday - Sunday:
    Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

Karole K. 
Rating:
3.0

Place was closed

TERRY LEE T. 
Rating:
5.0

Customer did not leave a comment.

yusus K. 
Rating:
2.0

Customer did not leave a comment.

LUANNC H. 
Rating:
2.0

PR skills were lacking.(at pick up location) Many thanks to my regional office for the many changes made to my reservation due to my new house closing.... Thank you so very much!!!

Diana J. 
Rating:
5.0

Customer did not leave a comment.

Dan S. 
Rating:
4.0

Customer did not leave a comment.

Brenda B. 
Rating:
4.0

Customer did not leave a comment.

DONALD P. 
Rating:
5.0

Nothing Truck rental was flawless

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Matthew Y. 
Rating:
5.0

Answer the phone when people call for roatside assistance.

Donald S. 
Rating:
3.0

Vehicle was dirty on the inside. Additionally just after leaving location, check engine light came on.

Jeremy D. 
Rating:
3.0

Customer did not leave a comment.

THOMAS S. 
Rating:
5.0

Customer did not leave a comment.

Khadija A. 
Rating:
4.0

Customer did not leave a comment.

FRANK G. 
Rating:
5.0

Customer did not leave a comment.

Trevor P. 
Rating:
3.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

The truck roof leaked destroying my dAUGHTER'S MATTRESS.

Kevin W. 
Rating:
5.0

Customer did not leave a comment.

Shyan W. 
Rating:
5.0

Location was convenient.

Jody W. 
Rating:
1.0

I showed up to the location hours before the pickup to confirm the right times and card would be charged as per my conversation with the rep. It wasn't, the wrong card was charged and charged the wrong amount and my friend received no help hitching the trailer in the rain

Nia C. 
Rating:
5.0

Tony and Shane At Lake Side made the whole experience feel like we were Family. You have a couple of great assets in them.

Andy R. 
Rating:
1.0

Customer did not leave a comment.

Timothy M. 
Rating:
5.0

Customer did not leave a comment.

John J. 
Rating:
5.0

Need to offer a half day rental as I only rented for a couple of hours!

Steve C. 
Rating:
4.0

Small space. Had to move truck to be able to park car. Friendly staff!

Brenda H. 
Rating:
5.0

Customer did not leave a comment.

JOSHUAF H. 
Rating:
5.0

N/A

Aaron S. 
Rating:
3.0

Customer did not leave a comment.

Sally V. 
Rating:
5.0

Nothing. Everything went smoothly and it was easy to use the check in process. Thank you!

Jennifer W. 
Rating:
4.0

Customer did not leave a comment.

Teresa W. 
Rating:
5.0

Customer did not leave a comment.

Shamara R. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
3.0

Can't rate staff due to the trailer being dropped off after hours.

Larry H. 
Rating:
3.0

Customer did not leave a comment.

Susan M. 
Rating:
5.0

Customer did not leave a comment.

Kyle P. 
Rating:
5.0

Customer did not leave a comment.

Chris K. 
Rating:
1.0

This specific store was unorganized and inconvenient. I showed up on time to pick up my truck and when I opened my lockbox there was no key. So then I proceeded to have to sit on hold, then wait for an area manager to come to the store to cut me a new key. This was a huge inconvenience and I will never be renting a U-Haul from Lakeside Automotive again. However I will say that the U-haul area manager was very helpful and I appreciate him and the good job he did.

Josephine B. 
Rating:
2.0

I put the key in their UHaul dropbox #1 (along with the receipt for the gas to show I replaced what I used), but somehow they couldn't find the key the next day and blamed me. This was after they called me to verify that I did indeed put the key in the dropbox. I don't know what they did with the key, but for them to charge me a $75 locksmith fee plus an additional $35 for an additional day's rental rental for their mistake is just ridiculous. I took a bunch of pictures of the truck when I returned it to show that I didn't damage it in any way, but I didn't realize I should have taken a picture of me putting the key into the dropbox as well! I'm currently disputing the additional $110 charge on what should have been an under $50 rental.

Erik R. 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
2.0

Location did not put in my 24/7 reservation so I was not able to pickup my truck at the reserved time and I had to wait until the next day. When I picked up the truck the next day, none of the employees were wearing masks.

Emily G. 
Rating:
5.0

Customer did not leave a comment.

Rick M. 
Rating:
5.0

Customer did not leave a comment.

Jaime M. 
Rating:
5.0

Customer did not leave a comment.

BRIANP M. 
Rating:
3.0

The customer service was subpar. I felt like a nuisance rather than a customer. The representative seems preoccupied with other things and not interested in serving my needs. On the other hand, once he gave me his attention, he seemed knowledgeable and was helpful getting the equipment attached to my vehicle. Again, once I had his attention, he also processing my payment quickly and efficiently.

Kody Y. 
Rating:
5.0

Customer did not leave a comment.

Marcia B. 
Rating:
4.0

Customer did not leave a comment.

Mike H. 
Rating:
5.0

Customer did not leave a comment.

Zachia G. 
Rating:
3.0

Make sure the code for the boxes to pick up keys is correct. Make sure the key that is in the box is matched up with correct truck that the website says it's assigned to.

Jahadi P. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey F. 
Rating:
5.0

Customer did not leave a comment.

cynthia T. 
Rating:
5.0

Customer did not leave a comment.

Milena A. 
Rating:
4.0

Customer did not leave a comment.

THOMAS I. 
Rating:
3.0

Customer did not leave a comment.

P Gibson R. 
Rating:
4.0

Customer did not leave a comment.

Nanette D. 
Rating:
5.0

Nothing Tony at Lakeside Automotive is great

ryan M. 
Rating:
4.0

Customer did not leave a comment.

Alana P. 
Rating:
5.0

Customer did not leave a comment.

richard S. 
Rating:
5.0

FIX this locations phone number that you have on-line it is a busy signal all day long! My issue is not with this place its was UHAUL in general. The scheduling pick / drop off NEEDS IMPROVEMENT! On 8/07/2019 I wanted to pick it up at one location I called the location the day before an they said they are not UHAUL staff call a phone number. The day before I was to pick it up!!!!! Then had to drive 20 minutes to pick it a the Albany location. THE DAY BEFORE pick up!!!! on 8/21. All good out Brockport. Then I in Brockport I see a UNHAL place around the block from where I was. Lakeside said sure drop it off all good see you later. No paper work given just you are all set sir. Then I try to do it on-line that was a big no go! Then call you and try to change a drop off location! GOOD LUCK from staff not knowing how too to drop calls not fun. I do understand that I changed the drop off location but trying to let UHAUL know was a nightmare!!! I was making a change a day before it was due to be dropped off and your phone call staff could not change it. Two thing fix this locations phone number that you have posted online. BUSY SIGNAL> Second make so your phone call staff can help.

Christof G. 
Rating:
5.0

Easy like it should be. Great customer service!

Kevin M. 
Rating:
1.0

charged me for three days rental, only had it for a day and half, location was dirty, and not well maintained. did not have everything set up and ready when I got there had to go through a big pile of moving blankets and find enough for my needs.

kevin F. 
Rating:
5.0

Customer did not leave a comment.

Yenneke R. 
Rating:
5.0

The Uhaul website was down (which is frequent) and the manager was unable to use the system. He took down my information and trusted that I would return the van, a swell guy! The previous renter of the van changed the lock code on the box, however the manager was able to "guess" the lock code because the outside lock boxes provided by Uhaul are EASY to trick open if you know how. Luckily for me the guys were able to figure it out! The Uhaul "self check-in" service, in my opinion, has been nothing but trouble. The location I rented from was GREAT, however the Uhaul system itself is NOT good and I could not recommend the service at this time.

Benjamin D. 
Rating:
5.0

Not much. Everything was pretty good and straightforward for me.

hutter J. 
Rating:
5.0

Everything was as promised!

Chris V. 
Rating:
5.0

No issues.

John D. 
Rating:
5.0

overall the dealer was great, however, the uhaul customer service 800 number is rated a big fat zero. I had reserved a 10 foot truck at this location as shown on the website. Only to be redirected to another dealer 20 miles away by the customer reps. This not only added to my trip time but substantial money due to the additional miles by a customer rep. what a racket, state there is a truck available at one dealer only to send you somewhere else at a greater cost. The one thing that bothered me was the customer care people I talked to just did not give a damn, their attitude was take it or leave it. What has happened to uhaul? maybe has rose above thier customers care and trust.

shirley N. 
Rating:
3.0

Customer did not leave a comment.

Don M. 
Rating:
5.0

Very nice and convenient

maryanne B. 
Rating:
4.0

Make sure the truck has more than 1/8 tank of fuel.

Terrence F. 
Rating:
5.0

Customer did not leave a comment.

Craig H. 
Rating:
5.0

friendly

carol F. 
Rating:
4.0

Customer did not leave a comment.

Angela W. 
Rating:
5.0

We really like the new vehicles U-Haul is putting on the road. I think this is the 4 time we have rented from you. Each time the people and equipment have been great. Thank you.

Todd M. 
Rating:
5.0

Excellent experience. The guys were super friendly and helpful

Art H. 
Rating:
2.0

I filled the truck up with gas prior to returning it. and was still charged 22 bucks for fuel. while agree it wasn't full the rental paperwork said it needed to be filled to between 7/8s and full. i filled it stopping a few times to check the gauge even doing my best to insure it was filled properly. i dont think i should have been charged.

MICHAEL B. 
Rating:
3.0

Customer did not leave a comment.

Curt K. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
3.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Excellent customer service and equipment.

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Mark L. 
Rating:
5.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

Adam M. 
Rating:
4.0

Customer did not leave a comment.

Alexandra S. 
Rating:
5.0

Customer did not leave a comment.

lori F. 
Rating:
3.0

Customer did not leave a comment.

richard D. 
Rating:
3.0

Could not connect by phone as the line was busy eery time I called. Very inconvenient.

Melissa M. 
Rating:
5.0

Customer did not leave a comment.

Robert M. 
Rating:
4.0

This is a no frills garage but the service was professional, and prompt. Although 25 minutes away from where I wanted to do my pickup, the ease of pulling up hitching up and finalizing the paperwork took all of 15 minutes or less!

robert M. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Customer did not leave a comment.

Dianna M. 
Rating:
4.0

Customer did not leave a comment.

Steve N. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
2.0

Customer did not leave a comment.

KIMBERLY S. 
Rating:
4.0

As usual, the clerk at Lakeside was helpful and courteous. I had no problems, and have never had any issues for the 9 or so years I've used their location for renting an enclosed 5 X 8 to tow with our Honda CRV - 1500 / lb towing capacity. The computer said I was again good to go. However, the Long Pond U-Haul main hub denied me the 5 X 8 unit I had reserved after twice re-checking with them and received an "all systems go", and that my vehicle was up to towing specs. Despite my pleas and mild anger, the clerk would not process my reservation and allow me to pay. I have rented a 5 X 8 from them for the past 3 years and towed it away with my same CRV. I ask you,...... WTF ?

KEN K. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Check the oil. It was low. I had to put a quart in before use. Steering was "drifty" too. Heafty price to pay for a vehicle with 126,000+ miles on it.

MIKE S. 
Rating:
5.0

Customer did not leave a comment.

carl S. 
Rating:
1.0

?? i doubt you guys can do anything.

Danzell C. 
No reviews have been submitted for this location.

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