Aaron B. on 9/26/2016
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Charged me for 2 days when only had for 1 because someone wasn't there for me to pick up at designated time, so I was told to pick up early.
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Charisse M. on 9/1/2016
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I have rented trucks from this location before with no problems, but unfortunately this time there were some. The brakes were in desperate need of service! Every time I used them, the pedal would pulsate under my foot, the steering wheel would shake back and forth and the whole truck would rattle violently. It was scary driving this vehicle on the highway. Whenever I had to slow down for an on- or off-ramp or stop, I would slow down early and just coast to avoid using the brakes longer than I needed to. I was strapped for time helping move my daughter out of one apartment into a new one, or I would have brought the vehicle back for a different one. Upon dropping the vehicle back off when we were done, it began raining and water leaked through the cab roof and dripped all over the seats. As I stated, I've rented here before with no issues, so I hope this is an isolated incident.
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Todd B. on 8/29/2016
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The brakes were a mess on this truck. The rotors were warped so badly that the truck shook violently when applying the brakes. However, the employee was very polite and my reservation was waiting for me when I arrived.
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Scott V. on 8/29/2016
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The site the truck was picked up at was fine. My complaint would be with the online reservation process. I booked a truck on 7/18/16 with my preference being a u-haul location within minutes of my house. The day before pick up I was informed the truck would be picked up 30 minutes from where I live. I called the reservation desk and was informed in a nasty way that that is the way it is. I went to my local U-Haul and explained the situation. I was informed that there was a truck in the yard that was available. Emails were exchanged with dispatch but they could do nothing either. Not good!!!
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Patrick M. on 8/28/2016
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I was disappointed to find out my rental was not at the location I reserved on line. I received no email or text from the company about this change. When I called customer service they said their records indicate they sent both..but I never received. So frustrated beginning
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bill b. on 8/23/2016
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easy as pie!
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BRian S. on 6/15/2016
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only gripe was that the gear selector in the truck was off. IE when it said 3rd gear it was in drive. I had to count positions to get it into drive.
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Christine R. on 6/2/2016
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Used for moving my son for college. The truck was ready at pIck up and in good condition. Returned with no problems. Great location near our destination.
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