Customer Reviews for Lakeside Automotive
(U-Haul Neighborhood Dealer)

Rating:

3.0

Need a better parking area

Rating:

5.0

Mom from Buffalo moving her son to college. Absolutely no issues with these guys. I was in and out.

Rating:

5.0

The whole truck smelled like cat piss I tried to lysol but nothing helped I had to where a respirator while.driving or my allergys kicked in I didn't have to far to go for travel so I delt with it

Rating:

1.0

Make sure the equipment is in the truck when you pay for it

Rating:

5.0

This was about as easy as it could be, I think. I’m pretty technologically illiterate, and it took me less than ten minutes to get the keys to the truck, and less than ten minutes to properly drop off the truck. Super easy, thank you!

Rating:

2.0

Pushed out the door. NO walk through on the vehicle pickup.

Rating:

1.0

Rude, unprofessional, Racist

Rating:

2.0

I reserved an appliance dolly, but they did not have one.

Rating:

5.0

Very confusing on where to park the trucks

Rating:

5.0

Make the app easier to use. It kept telling me I wasn't at the correct location and I was.

Rating:

1.0

This guy was the worst. He refused to do anything but take the keys from us. Wouldn’t check the vehicle or inspect it while we were there. Super unfriendly, shouldn’t be a uhaul drop off. It’s a mechanic shop.

Rating:

2.0

No dolly in the truck when I was charged for it.

Rating:

5.0

Nothing at this time.

Rating:

5.0

I rent couple times a week, employees are always professional and helpful. Highly recommended A+++

Rating:

2.0

Better working trucks.

Rating:

1.0

I was missing not only all the blankets I paid for, but the furniture dolly as well. And I'm pretty certain EVEN THOUGH I TOOK A PICTURE OF THE EMPTY TRAILER AND MARKED THAT THE EQUIPMENT WAS MISSING I WAS STILL CHARGED FOR IT. NOT ACCEPTABLE AT ALL YOU CON ARTISTS.

Rating:

5.0

Nothing

Rating:

3.0

The truck was not clean. The check engine light was on. Didn’t seem to steer properly. Mobile check in and out was a hassle

Rating:

5.0

The cargo space in the truck was nearly a foot shorter than advertised and the steering needed serious work. The steering was so sloppy it was scary to drive and I didn't dare go over 45.

Rating:

5.0

Truck was very clean

Rating:

5.0

Was easy to pick up and return and centrally located for orleans county Monroe county border.

Rating:

5.0

Very friendly, showed how to use equipment and hooked it up explaining the surge brakes. Highly recommend

Rating:

4.0

Had some trouble with the lock. Gas was only 1/4 full. Other than that-good experience. Truck was bigger than I thought

Rating:

5.0

Jen is amazing! Very professional and friendly. She made the return process so easy.

Rating:

5.0

One suggestion, maybe explain the online rental steps BEFORE the customer arrives for pickup. Especially the step where you DO NOT get the key to the truck until the Credit Card is processed. Your single sentence wasn't enough of a highlight, and I spent a few minutes trying to find the key

Rating:

5.0

The guy was great and helpful

Rating:

5.0

No Hassle Returning Vehicle..

Rating:

3.0

Quoted on number 14619827 $2917.08 plus 98.00 for insurance. My actual bil charged was over $3300.00 including insurance. I should have stuck with Penske which overall was $ 1000. cheaper.

Rating:

5.0

Great customer service! Thank you!

Rating:

1.0

I just don't have words for what I feel about this experience. Very negative. I will never use this third party location for a Uhaul rental again and I will certainly not be recommending it to anyone.

Rating:

5.0

Very helpful and efficient staff at Lakeside Automotive. Would definitely recommend and use again!

Rating:

2.0

Actually supply the equipment I pay for. Paid for an appliance dolly and never got it. Had to move two stoves, two dishwashers, and two fridges up and down stairs by hand. Not pleased. Also, had to wait 20-30 minutes to return it because you wouldn’t answer the phone about the fact I never got the dolly.

Rating:

5.0

There were no concerns. It was pretty straighforward. I came in without a reservation during business hours. I provided my personal information and recieved the vehicle. After finishing my move I dropped my key off the same day.

Rating:

2.0

Pick up was nearly impossible because the cell service in this area is garbage and there isn't wifi. I actually called the store in Greece, NY and the helpful clerk was able to get me checked in and get moving a full 40 minutes after I arrived at my pick up time.

Rating:

1.0

did not remove snow around or on vehicle. windshield wipers were not the correct ones for snow, the back door to the truck had problems opening and the truck pulled to the right.

Rating:

3.0

Place was closed

Rating:

2.0

PR skills were lacking.(at pick up location) Many thanks to my regional office for the many changes made to my reservation due to my new house closing.... Thank you so very much!!!

Rating:

5.0

Nothing Truck rental was flawless

Rating:

5.0

Answer the phone when people call for roatside assistance.

Rating:

3.0

Vehicle was dirty on the inside. Additionally just after leaving location, check engine light came on.

Rating:

3.0

The truck roof leaked destroying my dAUGHTER'S MATTRESS.

Rating:

5.0

Location was convenient.

Rating:

1.0

I showed up to the location hours before the pickup to confirm the right times and card would be charged as per my conversation with the rep. It wasn't, the wrong card was charged and charged the wrong amount and my friend received no help hitching the trailer in the rain

Rating:

5.0

Tony and Shane At Lake Side made the whole experience feel like we were Family. You have a couple of great assets in them.

Rating:

5.0

Need to offer a half day rental as I only rented for a couple of hours!

Rating:

4.0

Small space. Had to move truck to be able to park car. Friendly staff!

Rating:

5.0

N/A

Rating:

5.0

Nothing. Everything went smoothly and it was easy to use the check in process. Thank you!