Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lakeside Budget Storage of Sterling Heights LLC

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Mike N. on

Rating:

As always, very friendly and helpful. Excellent customer service.

Dwayne P. on

Rating:

Customer did not leave a comment.

Steven H. on

Rating:

Truck had less than a 1/4 of a tank. That was pretty lame, and the location of the box to retrieve the keys is very difficult to find and is not marked at all.

Michael W. on

Rating:

Customer did not leave a comment.

John M. on

Rating:

Customer did not leave a comment.

Mustafa M. on

Rating:

Customer did not leave a comment.

Joyce S. on

Rating:

Customer did not leave a comment.

Christina H. on

Rating:

Customer did not leave a comment.

Joseph C. on

Rating:

The enclosed trailers need more tie downs to be to strap items down. Some tie downs in the middle of the wall and top would be very helpful.

Bobbie K. on

Rating:

Customer did not leave a comment.

Alan N. on

Rating:

Customer did not leave a comment.

James F. on

Rating:

Customer did not leave a comment.

angela A. on

Rating:

Be sure to check and clean ashtrays. Was very upset to see ash from cigarette.

Mike N. on

Rating:

All aspects of the service were above expectations

Steve M. on

Rating:

Customer did not leave a comment.

Susan D. on

Rating:

Customer did not leave a comment.

Antonio R. on

Rating:

Very nice folks with cookies and coffee at the ready.

STEPHANIE H. on

Rating:

Customer did not leave a comment.

Leo K. on

Rating:

Customer did not leave a comment.

Gary T. on

Rating:

We dropped off after hours.

joseph c. on

Rating:

Customer did not leave a comment.

Jeffrey Z. on

Rating:

Nothing, your services are great. The ladies in the front are awesome keep up the great work!

Paul D. on

Rating:

Customer did not leave a comment.

kurt h. on

Rating:

Customer did not leave a comment.

Tia A. on

Rating:

Loved checking in and out with my phone. Very easy process!

Cliff M. on

Rating:

Customer did not leave a comment.

Douglas T. on

Rating:

I want to thank the person who assisted me at 5:30am on the phone She truly saved the day and I appreciate her efforts I don’t know her name but a great thank you very much to her

ROBERT H. on

Rating:

Customer did not leave a comment.

Anthony S. on

Rating:

Trailer had dirt and debris from trees in it. Otherwise employees were nice and took care of everything we needed

ROBERT I. on

Rating:

inside truck floor was dried up mud and tires and wheel wells were caked in mud

steven s. on

Rating:

Customer did not leave a comment.

David S. on

Rating:

Employee was extremely helpful and courteous, this experience was 10x easier because of this. Have already recommended to friends

Jerry S. on

Rating:

Customer did not leave a comment.

Madison M. on

Rating:

Customer did not leave a comment.

Steven H. on

Rating:

Charlene was amazing to work with! She made the atmosphere feel truly welcoming and comfortable. Thanks Charlene!

Vicky K. on

Rating:

The ladies that helped us set up the rental at the last minute were great! They were very friendly and helpful even though they were very busy and we did not have a reservation, this was towards the end of February. Please thank them for us!

Rachel M. on

Rating:

When i picked up the 10ft box truck i was told it was 69 cents a mile when i dropped it off in the morning they charged me 79 cents a mile then gave me a 1-800 number to call if i wanted to dispute the miles also said i went 52 miles when my place was 2.3 miles from the store and the new place was was not even 4 miles from the old one made it in one trip ! NOT HAPPY WITH UHAUL AT ALL!!!!

ROBERT B. on

Rating:

The staff there is fantastic! Best U-Haul experience ever!

Cathy K. on

Rating:

Customer did not leave a comment.

Steven H. on

Rating:

Customer did not leave a comment.

josie P. on

Rating:

Customer did not leave a comment.

Patrick L. on

Rating:

Customer did not leave a comment.

Henry I. on

Rating:

Customer did not leave a comment.

Jeff M. on

Rating:

Customer did not leave a comment.

Mark A. on

Rating:

The employee who helped me was great

Evette S. on

Rating:

Customer did not leave a comment.

Tony A. on

Rating:

Customer did not leave a comment.

Michael R. on

Rating:

Customer did not leave a comment.

Nancy M. on

Rating:

Customer did not leave a comment.

NORMAN N. on

Rating:

We were outside trying to use the app to complete our rental not realizing that the employees were inside and could help us. It was frustrating that they didn't come out to help. Not everyone is real good with todays technology and I wondered how long they would leave us out there on our own. When we entered the bldg., they were extremely helpful.

Christopher B. on

Rating:

Quick and easy drop off.

Wanda E. on

Rating:

Customer did not leave a comment.

ann y. on

Rating:

The woman who helped me was so wonderful, very helpful and friendly. What a lovely way to start the day. Thank you! Ann Yaklin

Daniel L. on

Rating:

Customer did not leave a comment.

Andrew D. on

Rating:

Customer did not leave a comment.

Ellen H. on

Rating:

I dropped off after hours, but my phone interactions with them were outstanding. Super experience.

tyler p. on

Rating:

Customer did not leave a comment.

henry l. on

Rating:

Customer did not leave a comment.

KRISTEN B. on

Rating:

Tell the customer to have a lock or buy one when renting a storage space. I wasn’t aware of that and most people might be but I wasn’t so it would of been nice to know. Otherwise, perfect service.

MARK L. on

Rating:

Customer did not leave a comment.

Jeffrey B. on

Rating:

Customer did not leave a comment.

ROBERT S. on

Rating:

Customer did not leave a comment.

Katrina G. on

Rating:

Customer did not leave a comment.

pamela s. on

Rating:

Excellent staff. Excellent service!!

Thomas H. on

Rating:

Customer did not leave a comment.

Mark P. on

Rating:

Customer did not leave a comment.

Atalie S. on

Rating:

Customer did not leave a comment.

jay k. on

Rating:

Nothing to improve. Everyone was very helpful, Charlene Doeren made sure I was squared away. The information was great and so was the experience leading up to my move with getting boxes and other material

Rochelle H. on

Rating:

Customer did not leave a comment.

Erich S. on

Rating:

Customer did not leave a comment.

Dhiya K. on

Rating:

I dont thing you need anything because everything is perfect. The staff is so freindly and professional. Thanks a lot for making my moving experience smooth and easy.

Andrew S. on

Rating:

Customer did not leave a comment.

Gethon R. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Young lady who hooked up the trailer in the pouring rain was very pleasant and helpful. Have been there twice with great service each time. Well done.

James D. on

Rating:

My only comment is that they asked me to return the truck behind the gate and provided me with the code for the keypad, however, when I arrived to return the truck, there was a pitbull with no collar roaming around behind the gate. I was not about to get attacked by a pitbull in order to return the truck as instructed, so I parked it in the small lot adjacent to the building alongside other trucks and vehicles. The owners or property managers should do a better job of securing their property as to prevent possibly dangerous stray animals from wandering in. If it was somebody's dog, such as a person who was also returning a truck or a renter of a storage unit, it is unacceptable to not keep dogs on a leash in public. I feel lucky to have seen the dog prior to opening the gate. I hate to think what would have happened to someone else had they not seen the dog.

William H. on

Rating:

Customer did not leave a comment.

Saed H. on

Rating:

Customer did not leave a comment.

Jan J. on

Rating:

always pleased with service they provide as we rent every 6 months to move books and boxes for library book sale

fiore t. on

Rating:

Very friendly service reps.

MARTY B. on

Rating:

Customer did not leave a comment.

Dawn D. on

Rating:

Tell your customers whether or not the U-Haul you're renting for moving contains a ramp or not. Rented me one without one for moving because the salesperson did not know the 10-foot truck didn't have ramps. What a poor f****** excuse. Obviously their sales people do not know their job. When I brought the truck back I asked her why she didn't tell me the truck I was renting didn't have ramps, and her reply was because I didn't know. I said to her, because you didn't know I would didn't know? And she said yes. Pathetic Erika.

Anna B. on

Rating:

Customer did not leave a comment.

Kevin C. on

Rating:

Staff is great here. Very helpful.

richard t. on

Rating:

Nothing, your employees were excellent! Thanks

Laura C. on

Rating:

Customer did not leave a comment.

Ron O. on

Rating:

Customer did not leave a comment.

Julie C. on

Rating:

They were wonderful. There is nothing that can be improved. The woman that helped me was so great

Don B. on

Rating:

Super friendly staff. A+++

Adam R. on

Rating:

Customer did not leave a comment.

SERGIO S. on

Rating:

The appliance dolly was CRAP the worst one I have ever used the strap was so hard to tighten inside of cleat and it rolled as if it had square wheels. Staff very friendly here!

Kelly C. on

Rating:

Customer did not leave a comment.

Donald D. on

Rating:

Customer did not leave a comment.

Jan J. on

Rating:

YOU ALWAYS DO A GREAT JOB, WE RENT EVERY 6 MONTH AND HAVE NEVER HAD A PROBLEM, kEEP UP THE GREAT WORK.

Kip A. on

Rating:

I have a complaint to make. Seriously bad. I had a truck rented for the night before from the location on gratiot Avenue. The manager almost got his ass kicked. I drove for over three hours to get there by 7. It stormed hard and made backups. I called three times to make sure the truck was ready and waiting. Told them I would be 5 minutes late. I get there at 7:06 and he was at the door taking a key from a lady. He say me pull up and quickly locked the door. I told him who I was and how far I had come. Reminded him my truck was to be waiting and ready. He refused to help me or even listen. I am a big guy. I wanted to beat the shit out of him and almost did. Lucky he had three witnesses. I have never written a bad review before. 59 years old. This guy needs to loose his job. I wont forget. His name is Chris I need a response. I will go out of my way to go there and complain again. Did I mention it cost me hundreds because of him. Had four people waiting that I was paying. Had to change a whole days plans. Cost me a days work. 45 per hour. I am not done with that asshole. The location on hall rd was a great crew who helped me just like they should. Gratiot crew sucks

Branden G. on

Rating:

Customer did not leave a comment.

VIOREL B. on

Rating:

Excelent service!

Davion H. on

Rating:

Customer did not leave a comment.

Tony P. on

Rating:

Customer did not leave a comment.

Andrew k. on

Rating:

Customer did not leave a comment.

Romeo P. on

Rating:

I got the equipment "before the hours" via your app... Everything went well until I was asked to give someone else's phone number, which I gave.... They called my wife - who happened to be with me - but her phone was on silent and she did not reply... I got the message that "the person does not reply" ... I had no idea why they asked for another number! So I figured out, and I asked your personnel to call again, as I was NOW aware that they wanted to talk to that particular person... Outside was pouring a cold rain... I send several pleas to your people to PLEASE call my wife again.... for long minutes! I was growing aggravated and angry! Here is my suggestion: Please instruct your people to inform customers like me: "Give us another number of a person that we will call right away." I had no clue that that was the reason you asked for another telephone number! Otherwise, the system of "before" and "after" seems to work well; it was the human factor that messed it up for me...

Christina K. on

Rating:

Easy to access. Clean unit and good lighting for evening access.

Donna F. on

Rating:

All went well

Alex E. on

Rating:

Move went good with no issues

ALDO B. on

Rating:

Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!

MICHAEL P. on

Rating:

Thank you for your support

THEODORE H. on

Rating:

Great customer service.

TONY D. on

Rating:

all went perfectly and couldnt be happier with my experience there!

JOSEPH R. on

Rating:

Tara provided excellent customer service and was very accommodating.

FRANK L. on

Rating:

It was pretty simple once everything was reserved online.

HOPE M. on

Rating:

Service was excellent. Very friendly and informative.

MARY ANN B. on

Rating:

If it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!

NICHOLAS T. on

Rating:

Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.