the staff @ the drop off location was very helpful & consistent.. Thank you all
KYM M
Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Not a thing service shortnof Nothing but amazing..
LATOYA LWow what a great staff, and they sell chlorine how cool is that. Great experience dropping my truck off. To the staff that worked Sat the 7th around 3pm eastern time. Thanks
Jerry HThe individual helping me just took the key and said I was all set. I asked if he wanted to do a vehicle inspection and ensure the gas was as full as they wanted it. He said, "Ill just send you the receipt after I check it in." So I had to tell him I wanted to inspect the vehicle and the car dolly with him and make sure he was satisfied. They should want to do this with the customer, rather than having to be asked to do it.
SCOTT JExcellent storage. Clean well maintained and easy access.
Alan A | Overall ExperienceGreat experience! Dropped the truck off after hours, so the staff members made sure I had all the information I needed to take care of business quickly, which was greatly appreciated after a long day of hauling furniture and boxes!
DEE LGreat customer service! The staff were very helpful and had us on our way quickly!
DEE LAll good , very well organized, truck availability was as promissed. Keep it up!!!
MILAN GStaff is always pleasant and professional. They are always eager to help.
GENE OIt was no gas in the vehicle .. I used less then 25mike and they calculated 27miles..
Dwanya JRent couple times aye very freindly. Equipment clean.
GARY LThey are always nice and act with integrity. That is rare these days.
GENE OExcellent service!
RICHARD Cused before. very easy and efficient
MARK CHandle for adjusting seat was broken van seats were full of dog or cat hair. The workers are always very pleasant
GRACE AFriendly.
MICHAEL MGreat service Angel was very good at his job
JEFFERY SStellar service as always! Tara, Engjell, and Raquel run a tight ship!
Raquel MThis was the first time we ever used a storage facility (my MIL's stuff) and we were so pleased. The only thing I would say is you may need a couple more carts to help people move stuff in and out. I also would like to give a compliment to the lady who we spoke to several times on the phone. She was professional, courteous, knowledgeable and a WONDERFUL representative for your company. We have already recommended your facility.
Paul M | Overall ExperienceProfessional
brandon wVery helpful for this weekend
Michael KThe people at the pick up location (13120 Hall Rd, Sterling Heights) were fantastic . . . very helpful, knowledgeable about the equipment, cheerful and courteous. I rented a car hauler trailer for the first time, and they made the process so easy and quick, I will certainly be returning the next time I need a trailer!
Robert HGreat experience
DUANE BGood experience
TRISTIAN RAll is well. Very pleased
Horatio WYour company is GREAT
CYNTHIA EVery friendly
ISRAEL TEverything went real smooth truck ran great employees very knowledgeable friendly and courteous I recommend this location
DANIEL FGreat team and customer service.
WILLIAM LSurprisingly smooth process. Check in and check out were easy and I didn’t get any surprise fees or charges. No complaints, here!
MICHAEL GThe staff there is very nice
ELIJAH LBrandon was very friendly and efficient. He was very clear in his instructions, too!
MARTIN AGreat place awesome service
MATTHEW DAll good!
Bradley MThe staff here are very knowledgeable and friendly and get you in and out quickly!
RAMIS ENothing, it was perfect
Jason HGreat and friendly service, very easy process
KENNETH RThe Staff is Awesome- I am a regular :) thanks
RONALD JNothing
KIP JIt was a great experience. We had to extent our rental and they were very professional.
SUE ARaquel did an amazing job with helping me out! Fast informative efficient, I couldn't have asked for greater help! I will be doing my business here from now on. Thank you!
GABRIEL MMy personal experience was perfect
Jose DCheckin was quick and easy. Very efficient and friendly staff.
RANDALL FTara was great. Quick and professional. Thank you
Paul TThe truck worked perfectly and we were able to get everything in the truck with one trip.
DANIEL JProcess took too long to pick up truck, close to an hour!
Emily HThe staff at this location is very helpful and prompt.
DEMETRE SVan was well-maintained, newer with 22k miles, but it was a bit less clean than I would have preferred. I felt like a previous renter had moved livestock or manure in it.
PAUL FClean the windshield inside and out. Perhaps someone was a smoker an caused the glass to have a film on the glass. Otherwise the vehicle was clean and ready for the road.
EDWARD AShould clean the interior better. A lot I mean a lot of dog hair. Wife is allergic to to dogs.
MICHEAL APerfect trailer for moving our kid to college!
PATRICK SNothing to recommend. Everything went smoothly with pick up and drop off
JASON DWelcoming atmosphere and the customer service team was EXCEPTIONAL:professional, kind and respectful
MACK BI came early to pickup car haul trailer. Was taken care of immediately as I walked thru door. Did paper work and hooked up trailer, got a run thru on how to secure car and was gone in 20 minutes.
MICHEAL MThe few times I had to go into the office over the last 8 years, everyone was always friendly! No issues ever! I was very happy with the unit I had rented. The surrounding area was always clean and well kept. I would not hesitate to revisit again if I ever need another storage unit. A+!!!
Joseph O | Overall Experienceone of the best storage units i have ever used. i would highly recommend them for anyone that needs a storage unit. staff is very friendly and helpful.
Donald S | Overall ExperienceHad the storage unit for years. Always great! Never an issue. If I need storage again, I will go back. Definitely recommend to anyone that needs a storage facility.
Celena D | Overall ExperienceA well run operation!
Douglas R | Overall ExperienceNicest people work there. Great customer service and Very efficient.
Kathy P | Overall ExperienceFacility is well-maintained. Prices are very good. People are so very friendly and helpful.
Pennylynn P | Overall ExperienceStaff was off the chart friendly and helpful!
Michael D | Overall ExperienceStaff very friendly 5 stars . My household items were in storage inside climate control for a few years and everything was in good condition upon move out . They also gave me military discount which was greatly appreciated. Thank you Lakeside budget well done!
Andrea P | Overall ExperienceAs a renter, Lakeside Storage has passed the most important tests : 1.Would I rent a unit from you again in the future, YES ! 2. Would I recommend others to do the same, YES ! Thanks..Lakeside / UHaul --great business experience
Bruce H | Overall Experience👍🏼
Reynard B | Overall ExperienceI wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.
Felicia W | Overall ExperienceStaff is nice and professional the back entrance is a nice and convenient to access the units
Leonard C | Overall ExperienceVery satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M
Carlyle M | Overall ExperienceStaff was great!
Bruce M | Overall ExperienceGirls in the office are excellent !!!
Kevin S | Overall ExperienceThe storage unit was well maintained and we had easy access to get to our things with good span of open hours.
NICHOLAS B | Overall ExperienceThe place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away
Antoinette K | Overall ExperienceStaff always friendly a d helpful!
Alan B | Overall ExperienceWe have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!
Scot H | Overall ExperienceThe storage facility and truck rental experience was top notch.
Jerry B | Overall ExperienceGreat staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!
Robert F | Overall ExperienceThank you! Great Staff
Joseph L | Overall ExperienceCouldn't have been easier! Convenient access, helpful staff, and well maintained.
Nicholas M | Overall ExperienceThis is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.
Denice E | Overall ExperienceWe never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.
Colleen W | Overall ExperienceGreat will use in the future
Clarence D | Overall ExperienceVery happy with my service. Fast, friendly and informative. I would recommend to anyone! Thank you, Mike Richardson
Mike R | Overall ExperienceGood unit ran by courteous professionals.
Ross M | Overall ExperienceOffice staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.
Lawrence H | Overall ExperienceEasy to access. Clean unit and good lighting for evening access.
Christina K | ReservationAll went well
Donna F | ReservationMove went good with no issues
Alex E | ReservationGreatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!
ALDO B | Overall ExperienceThank you for your support
MICHAEL P | Overall ExperienceGreat customer service.
THEODORE H | Overall Experienceall went perfectly and couldnt be happier with my experience there!
TONY D | Overall ExperienceTara provided excellent customer service and was very accommodating.
JOSEPH R | First ImpressionsIt was pretty simple once everything was reserved online.
Frank L | First ImpressionsExcellent and friendly service.
Privacy R | First ImpressionsService was excellent. Very friendly and informative.
HOPE M | First ImpressionsThe faculty was very friendly and helpful.
Privacy R | First ImpressionsSuper friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!
Privacy R | First ImpressionsA difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.
Privacy R | First ImpressionsStaff was friendly and easy to work with.
Privacy R | First ImpressionsAs expected
Privacy R | First ImpressionsIf it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!
MARY A | First ImpressionsVery professional and clean. Staff is extremely helpful and patient.
Privacy R | First ImpressionsStaff was great - storage unit works fine.
Privacy R | First ImpressionsGreat experience. Staff was awesome. Thank you !!!
Privacy R | First ImpressionsGreat experience with this location.. Staff is awesome!! We will definitely used them again..
Privacy R | First ImpressionsVery clean and very friendly staff! I am very happy!
Privacy R | First Impressionsawesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.
Privacy R | First ImpressionsVery clean and professional facility and staff
Privacy R | First ImpressionsEveryone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.
NICHOLAS T | First ImpressionsWe were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.
Privacy R | First ImpressionsThe people there were very helpful! The storage unit is clean and easy to get to.
Privacy R | First ImpressionsStaff was friendly and helpful. Unit was newer and clean.
Privacy R | First ImpressionsDidn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.
Privacy R | First ImpressionsDidn`t move in. Uhaul mislead me on their website about the rates involved with the unit.
Privacy R | First ImpressionsEasy transaction. Very nice people. Great location.
Privacy R | First ImpressionsGreat customer service, and definitely a clean facility
Privacy R | First ImpressionsPleasant and efficient and thorough. Would use again.
Privacy R | First ImpressionsWas surprised to find out that the free month of storage was not a full month when move in is in middle of month.
Privacy R | First Impressions