Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lakeside Budget Storage of Sterling Heights LLC

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BEVERLY K. on

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Daniel E. on

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Denise O. on

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Phillip S. on

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The service was slow, using the online check in didn't seem to speed anything along. The key pad code to get in after hours didn't work to get in or out had to wait for a security guard to come and open the gate both ways.

Agnieszka J. on

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Tyler H. on

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lisa b. on

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lloyd g. on

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Arthur M. on

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Charlene was extremely helpful. Thank you.

Peter R. on

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Nothing. Very good experience.

Denise J. on

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Carolann W. on

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Randy C. on

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Milyaka E. on

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I was not previously informed that there would be an additional processing fee if paying with cash. So, that information would be helpful if it was added to the automated recording when you call the uhaul centers.

Leonard P. on

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Not much the service was fast the ladies were knowledgeable and polite great job ??

wael f. on

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Apryl G. on

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Kevin R. on

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Allen K. on

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The one thing I can say is that I was told if I filled the gas tank the .89 cents a mile wouldn't apply. But it's fine.

Christylee H. on

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Very accommodating when dropping trailer off. Thank you

Keith K. on

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Amelia r. on

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Sharon M. on

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Charleta R. on

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The staff was pleasant and very helpful.

Erik M. on

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Mike N. on

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As always, very friendly and helpful. Excellent customer service.

Dwayne P. on

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Steven H. on

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Truck had less than a 1/4 of a tank. That was pretty lame, and the location of the box to retrieve the keys is very difficult to find and is not marked at all.

Michael W. on

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John M. on

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Mustafa M. on

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Joyce S. on

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Christina H. on

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Joseph C. on

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The enclosed trailers need more tie downs to be to strap items down. Some tie downs in the middle of the wall and top would be very helpful.

Bobbie K. on

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Alan N. on

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James F. on

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angela A. on

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Be sure to check and clean ashtrays. Was very upset to see ash from cigarette.

Mike N. on

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All aspects of the service were above expectations

Steve M. on

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Susan D. on

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Antonio R. on

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Very nice folks with cookies and coffee at the ready.

STEPHANIE H. on

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Leo K. on

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Gary T. on

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We dropped off after hours.

joseph c. on

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Jeffrey Z. on

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Nothing, your services are great. The ladies in the front are awesome keep up the great work!

Paul D. on

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kurt h. on

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Tia A. on

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Loved checking in and out with my phone. Very easy process!

Cliff M. on

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Douglas T. on

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I want to thank the person who assisted me at 5:30am on the phone She truly saved the day and I appreciate her efforts I don’t know her name but a great thank you very much to her

ROBERT H. on

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Anthony S. on

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Trailer had dirt and debris from trees in it. Otherwise employees were nice and took care of everything we needed

ROBERT I. on

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inside truck floor was dried up mud and tires and wheel wells were caked in mud

steven s. on

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David S. on

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Employee was extremely helpful and courteous, this experience was 10x easier because of this. Have already recommended to friends

Jerry S. on

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Madison M. on

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Steven H. on

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Charlene was amazing to work with! She made the atmosphere feel truly welcoming and comfortable. Thanks Charlene!

Vicky K. on

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The ladies that helped us set up the rental at the last minute were great! They were very friendly and helpful even though they were very busy and we did not have a reservation, this was towards the end of February. Please thank them for us!

Rachel M. on

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When i picked up the 10ft box truck i was told it was 69 cents a mile when i dropped it off in the morning they charged me 79 cents a mile then gave me a 1-800 number to call if i wanted to dispute the miles also said i went 52 miles when my place was 2.3 miles from the store and the new place was was not even 4 miles from the old one made it in one trip ! NOT HAPPY WITH UHAUL AT ALL!!!!

ROBERT B. on

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The staff there is fantastic! Best U-Haul experience ever!

Cathy K. on

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Steven H. on

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josie P. on

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Patrick L. on

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Henry I. on

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Jeff M. on

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Mark A. on

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The employee who helped me was great

Evette S. on

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Tony A. on

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Michael R. on

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Nancy M. on

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NORMAN N. on

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We were outside trying to use the app to complete our rental not realizing that the employees were inside and could help us. It was frustrating that they didn't come out to help. Not everyone is real good with todays technology and I wondered how long they would leave us out there on our own. When we entered the bldg., they were extremely helpful.

Christopher B. on

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Quick and easy drop off.

Wanda E. on

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ann y. on

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The woman who helped me was so wonderful, very helpful and friendly. What a lovely way to start the day. Thank you! Ann Yaklin

Daniel L. on

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Andrew D. on

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Ellen H. on

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I dropped off after hours, but my phone interactions with them were outstanding. Super experience.

tyler p. on

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henry l. on

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KRISTEN B. on

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Tell the customer to have a lock or buy one when renting a storage space. I wasn’t aware of that and most people might be but I wasn’t so it would of been nice to know. Otherwise, perfect service.

MARK L. on

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Jeffrey B. on

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ROBERT S. on

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Katrina G. on

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pamela s. on

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Excellent staff. Excellent service!!

Thomas H. on

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Mark P. on

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Atalie S. on

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jay k. on

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Nothing to improve. Everyone was very helpful, Charlene Doeren made sure I was squared away. The information was great and so was the experience leading up to my move with getting boxes and other material

Rochelle H. on

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Erich S. on

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Dhiya K. on

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I dont thing you need anything because everything is perfect. The staff is so freindly and professional. Thanks a lot for making my moving experience smooth and easy.

Andrew S. on

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Gethon R. on

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Scott B. on

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Young lady who hooked up the trailer in the pouring rain was very pleasant and helpful. Have been there twice with great service each time. Well done.

James D. on

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My only comment is that they asked me to return the truck behind the gate and provided me with the code for the keypad, however, when I arrived to return the truck, there was a pitbull with no collar roaming around behind the gate. I was not about to get attacked by a pitbull in order to return the truck as instructed, so I parked it in the small lot adjacent to the building alongside other trucks and vehicles. The owners or property managers should do a better job of securing their property as to prevent possibly dangerous stray animals from wandering in. If it was somebody's dog, such as a person who was also returning a truck or a renter of a storage unit, it is unacceptable to not keep dogs on a leash in public. I feel lucky to have seen the dog prior to opening the gate. I hate to think what would have happened to someone else had they not seen the dog.

Christina K. on

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Easy to access. Clean unit and good lighting for evening access.

Donna F. on

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All went well

Alex E. on

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Move went good with no issues

ALDO B. on

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Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!

MICHAEL P. on

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Thank you for your support

THEODORE H. on

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Great customer service.

TONY D. on

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all went perfectly and couldnt be happier with my experience there!

JOSEPH R. on

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Tara provided excellent customer service and was very accommodating.

FRANK L. on

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It was pretty simple once everything was reserved online.

HOPE M. on

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Service was excellent. Very friendly and informative.

MARY ANN B. on

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If it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!

NICHOLAS T. on

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Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.