Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Best service, I haven’t been treated better while renting a Uhaul. Friendly and helpful staff, clean Uhaul.
ART S
Rating:
5.0
Customer did not leave a comment.
SHELLEY G
Rating:
1.0
Had to drive an hour to Uhaul from my house Why even make a reservation at Rochester am then send me to BFG
THOMAS R
Rating:
5.0
You guys run a smooth operation. Thanks!
ERIC S
Rating:
4.0
Nothing to improve upon.
TIMOTHY M
Rating:
5.0
The service and the vehicles were marvellous.With out hesitation any body can use U Haul service.
STEPHEN J
Rating:
5.0
They were very accommodating and polite. We were in and out in no time.
KAREN A
Rating:
1.0
Customer did not leave a comment.
ZINOVIY S
Rating:
4.0
Customer did not leave a comment.
Sheila M
|
Overall Experience
Rating:
5.0
No problems during the drop off.
MARIO M
Rating:
5.0
Excellent service.
MARIO M
Rating:
5.0
Customer did not leave a comment.
ALICIA C
Rating:
5.0
Very clean truck
PARKER J
Rating:
5.0
The service was great there
TIMOTHY P
Rating:
5.0
Nothing - Perfect!
JUNE H
Rating:
4.0
Customer did not leave a comment.
DAVID L
Rating:
3.0
The check engine light was on in the truck they gave us. The acceleration was weak and the truck stalled once while at a stop light. Luckily it restarted and we were able to complete our move.
Evan M
Rating:
5.0
Customer did not leave a comment.
JASON R
Rating:
5.0
Customer did not leave a comment.
THERON W
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER S
Rating:
5.0
Customer did not leave a comment.
ERIC S
Rating:
5.0
Lakeside budget storage and UHaul is the best. Would recommend 100%. Great service, easy to work with.
PAUL F
Rating:
5.0
Customer did not leave a comment.
DANE H
Rating:
5.0
Nothing. I have always have good experiences with you. Thanks
MARYLYN G
Rating:
5.0
Customer did not leave a comment.
LAWRENCE M
Rating:
5.0
Customer did not leave a comment.
ERIK W
Rating:
4.0
Customer did not leave a comment.
RICHARD S
Rating:
5.0
In the 3 yrs I’d rented from you, I’ve experienced nothing but kindness and everyone was so helpful. I would absolutely recommend your facility to anyone. Keep up the GREAT WORK!!!!!
Cheryl A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LUCAS R
Rating:
5.0
Customer did not leave a comment.
ALEXANDER E
Rating:
5.0
The staff was amazing. They were efficient, caring and answered all my questions. Simple, fast and reliable.
SHAWN P
Rating:
5.0
DId awesone
I was Changing a lot as plans Changed and they were great at making it all work
I will use them again when needed
DANIEL M
Rating:
4.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Customer did not leave a comment.
STEPHEN J
Rating:
5.0
The manager at your Holt and lake distribution center was absolutely wonderful.The whole time the whole process for me moving my family in my home up north
STEPHEN P
Rating:
5.0
Customer did not leave a comment.
DEBORAH H
Rating:
5.0
I needed a 2 1/2" to 2" adapter in order to use my 2" trailer hitches on my new truck. I was not aware the trailer hitch receptacle on the truck was larger than my previous truck. Maybe you could have the 2 1/2" to 2" hitch adapter for retail sale at your locations? Just a thought that would have saved me running around to different places to locate what I needed.
Timothy H
Rating:
5.0
Very helpful staff. Unit was ready on time and clean.
Robert M
Rating:
5.0
Used this Lakeshore budget storage & U_Haul & Rachael & Bob were Helpfull in all aspects of the Rental Process & Return, Fast & Convenient
Thanks Frank
FRANCIS W
Rating:
5.0
Customer did not leave a comment.
James T
Rating:
5.0
Customer did not leave a comment.
Raymond H
Rating:
5.0
Reservation made and kept. Employees were very courteous and helpful. Truck ready on time and was clean.
ALAN N
Rating:
5.0
Put a dashcam especially when backing up.
JOSEPH L
Rating:
5.0
Everything ran smoothly,truck was in good condition and the woman inside was very helpful.
STEPHEN M
Rating:
5.0
Customer did not leave a comment.
Vincent T
Rating:
5.0
Everything was good if not great, so it would be hard to improve.
PAUL N
Rating:
4.0
Find a way to mount rented Dollie’s!! That thing in an empty truck was all over the place!!
ian s
Rating:
4.0
Friendly staff. Fast service.
JEFFRY J
Rating:
5.0
Good
PAUL R
Rating:
5.0
Great staff! Easy pick up. Clean trucks.
BRIAN G
Rating:
5.0
Customer did not leave a comment.
RONALD M
Rating:
5.0
Customer did not leave a comment.
NANCY C
Rating:
5.0
Customer did not leave a comment.
PAUL F
Rating:
5.0
The youngman who checked me in and processed my order for the truck was well organized, quick and most of all friendly. I shall return to this location for service again.
FATIMA O
Rating:
5.0
Unfortunately the trailer that I rented was of no use. It was a 6x10 with a ramp, but it did not state that the opening to the trailer was only 5 feet. The Can-Am that I was trying to load was over 5 feet wide.
DAREN N
Rating:
5.0
A little better selection to choose from
KARL L
Rating:
5.0
Customer did not leave a comment.
DONALD J
Rating:
5.0
#One customer service ⭐️⭐️⭐️⭐️⭐️
ANTONIJO M
Rating:
5.0
Customer did not leave a comment.
VINCENT S
Rating:
5.0
The drop off was incredibly easy. Tara was great
DOUGLAS Y
Rating:
5.0
Customer did not leave a comment.
Amanda M
Rating:
3.0
Inspect your trucks before lending them.
Had several issues with the vehicle experience.
1. Engine light was on the entire time
2. Steering wheel alignment was at a 20 degree angle when driving straight.
3. A/C did not work. Would intermittently go on and off. Most of the time hot air blew out. Munro was 1300 miles.
4. Mommas attic had a leak in it. Several of my boxes got wet and damaged.
CHRISTIAN K
Rating:
4.0
Nothing to suggest. Great app, efficient pick up and drop off process. Service personnel very helpful.
Paul Z
Rating:
5.0
Customer did not leave a comment.
JEFFREY W
Rating:
5.0
Absolutely Nothing - Everything was GREAT. Especially the customer service.
CANDACE M
Rating:
5.0
Great customer service ⭐️⭐️⭐️⭐️⭐️
ANTONIJO M
Rating:
5.0
A/C was not working properly. Tire pressure monitoring indicator was on.
WILLIAM M
Rating:
5.0
Customer did not leave a comment.
Ronald S
Rating:
5.0
Customer did not leave a comment.
PAUL A
Rating:
4.0
Customer did not leave a comment.
TONY G
Rating:
5.0
Customer did not leave a comment.
Chad M
|
Overall Experience
Rating:
5.0
Nice and clean and the inside. Customer service was great. truck was clean no one was inside at 1130, quick and easy process would recommend.
DENISE T
Rating:
4.0
Customer did not leave a comment.
Nathan D
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Just keep doing what you're doing. You ALL were just great, and I commend you for caring for your customers above your dhuti
LOLA M
Rating:
5.0
Reservation for the trailer was easy. Picking up and returning was seamless and quick, will be back. Thanks.
PATRICK W
Rating:
5.0
the service was fast and efficient. job well done!
JEROME F
Rating:
5.0
Customer did not leave a comment.
Desmond M
Rating:
5.0
Everyone was helpful and friendly. I was running behind and they had me in and out in just a couple minutes for my trailer rental which help out a lot.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
ARTEMIO C
Rating:
4.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Great experience. Needed a trailer for a few hours, pick up was easy and they even loaned me a hitch because mine was too big.
HEATH A
Rating:
5.0
Customer did not leave a comment.
EMILIO K
Rating:
5.0
Customer did not leave a comment.
STEPHEN L
Rating:
5.0
The location is very convenient for me. The trailer I rented worked perfectly for what I needed. The staff was very professional, and I will definitely be using them again.
SCOTT M
Rating:
5.0
Customer did not leave a comment.
Hana B
Rating:
4.0
Customer did not leave a comment.
BARRY C
Rating:
5.0
Great service
RICHARD L
Rating:
5.0
Customer did not leave a comment.
JESSICA C
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
DONALD J
Rating:
4.0
Trailer had a lot of drywall debris in it, including nails and screws which I needed to clean out at home before I could use it.
Keith C
Rating:
5.0
Customer did not leave a comment.
Patrick W
Rating:
5.0
Bob Did a Great Job w/ Setup for vechile I needed & intake was Fast to secure Cargo Van & Get on the road to doing what I needed to do , Return was Just as Simple & at the End/ Return I actually Saved Money from what I thought/Figured it would be
FRANCIS W
Rating:
5.0
Went super smooth. Rented a 5x9 trailer with ramp and appliance dolly. They hooked it up and on my way. Brought back next day. They unhooked and put trailer back. Employees were quick and responsive. Professional and polite. A well run location with great employees!
I’ll be back.
ERIC S
Rating:
4.0
Although all was well with the unit as well as the service, my rating was based on room for improvement.
Thank you for good service,
Sloan Hogan
Sloan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derek T
Rating:
5.0
Staff was so friendly ! She hooked to my truck and wished us well. Great experience.
DAVID R
Rating:
5.0
The trailer was good and maintained with the exception of the rubber chain safety latch that was almost completely torn in 2.
Cory E
Rating:
4.0
Customer did not leave a comment.
DAVID J
Rating:
5.0
Customer did not leave a comment.
CORNEL L
Rating:
4.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
DEE L
|
Overall Experience
Rating:
5.0
The staff was super accommodating and timely with all correspondences. A great experience.
James V
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Iliana B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth R
|
Overall Experience
Rating:
5.0
Been there for over 2 years and one of the better facilities I used over the past 20 years. Unfortunately moved out of state and had to give up my unit. Staff always helpful and easy to deal with. Thanks
Steven C
|
Overall Experience
Rating:
5.0
Excellent storage. Clean well maintained and easy access.
Alan A
|
Overall Experience
Rating:
5.0
This was the first time we ever used a storage facility (my MIL's stuff) and we were so pleased. The only thing I would say is you may need a couple more carts to help people move stuff in and out.
I also would like to give a compliment to the lady who we spoke to several times on the phone. She was professional, courteous, knowledgeable and a WONDERFUL representative for your company.
We have already recommended your facility.
Paul M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth V
|
Overall Experience
Rating:
5.0
The few times I had to go into the office over the last 8 years, everyone was always friendly! No issues ever! I was very happy with the unit I had rented. The surrounding area was always clean and well kept. I would not hesitate to revisit again if I ever need another storage unit. A+!!!
Joseph O
|
Overall Experience
Rating:
5.0
one of the best storage units i have ever used. i would highly recommend them for anyone that needs a storage unit. staff is very friendly and helpful.
Donald S
|
Overall Experience
Rating:
5.0
Had the storage unit for years. Always great! Never an issue. If I need storage again, I will go back.
Definitely recommend to anyone that needs a storage facility.
Celena D
|
Overall Experience
Rating:
5.0
A well run operation!
Douglas R
|
Overall Experience
Rating:
5.0
Nicest people work there. Great customer service and Very efficient.
Kathy P
|
Overall Experience
Rating:
5.0
Facility is well-maintained. Prices are very good. People are so very friendly and helpful.
Pennylynn P
|
Overall Experience
Rating:
5.0
Staff was off the chart friendly and helpful!
Michael D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karl G
|
Overall Experience
Rating:
5.0
Staff very friendly 5 stars . My household items were in storage inside climate control for a few years and everything was in good condition upon move out . They also gave me military discount which was greatly appreciated. Thank you Lakeside budget well done!
Andrea P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim S
|
Overall Experience
Rating:
5.0
As a renter, Lakeside Storage has passed the most important tests :
1.Would I rent a unit from you again in the future, YES !
2. Would I recommend others to do the same, YES !
Thanks..Lakeside / UHaul --great business experience
Bruce H
|
Overall Experience
Rating:
5.0
👍🏼
Reynard B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie G
|
Overall Experience
Rating:
5.0
I wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.
Felicia W
|
Overall Experience
Rating:
5.0
Staff is nice and professional the back entrance is a nice and convenient to access the units
Leonard C
|
Overall Experience
Rating:
5.0
Very satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M
Carlyle M
|
Overall Experience
Rating:
5.0
Staff was great!
Bruce M
|
Overall Experience
Rating:
5.0
Girls in the office are excellent !!!
Kevin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esmeralda C
|
Overall Experience
Rating:
5.0
The storage unit was well maintained and we had easy access to get to our things with good span of open hours.
NICHOLAS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reneka M
|
Overall Experience
Rating:
5.0
The place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away
Antoinette K
|
Overall Experience
Rating:
5.0
Staff always friendly a d helpful!
Alan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt P
|
Overall Experience
Rating:
5.0
We have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!
Scot H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary G
|
Overall Experience
Rating:
5.0
The storage facility and truck rental experience was top notch.
Jerry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin G
|
Overall Experience
Rating:
5.0
Great staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!
Robert F
|
Overall Experience
Rating:
5.0
Thank you! Great Staff
Joseph L
|
Overall Experience
Rating:
5.0
Couldn't have been easier! Convenient access, helpful staff, and well maintained.
Nicholas M
|
Overall Experience
Rating:
5.0
This is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.
Denice E
|
Overall Experience
Rating:
5.0
We never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.
Colleen W
|
Overall Experience
Rating:
5.0
Great will use in the future
Clarence D
|
Overall Experience
Rating:
5.0
Very happy with my service. Fast, friendly and informative. I would recommend to anyone!
Thank you,
Mike Richardson
Mike R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
|
Overall Experience
Rating:
5.0
Good unit ran by courteous professionals.
Ross M
|
Overall Experience
Rating:
5.0
Office staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.
Lawrence H
|
Overall Experience
Rating:
5.0
Easy to access. Clean unit and good lighting for evening access.
Christina K
|
Reservation
Rating:
5.0
All went well
Donna F
|
Reservation
Rating:
5.0
Move went good with no issues
Alex E
|
Reservation
Rating:
5.0
Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!
ALDO B
|
Overall Experience
Rating:
5.0
Thank you for your support
MICHAEL P
|
Overall Experience
Rating:
5.0
Great customer service.
THEODORE H
|
Overall Experience
Rating:
5.0
all went perfectly and couldnt be happier with my experience there!
TONY D
|
Overall Experience
Rating:
5.0
Tara provided excellent customer service and was very accommodating.
JOSEPH R
|
First Impressions
Rating:
3.0
It was pretty simple once everything was reserved online.
Frank L
|
First Impressions
Rating:
5.0
Excellent and friendly service.
Privacy R
|
First Impressions
Rating:
5.0
Service was excellent. Very friendly and informative.
HOPE M
|
First Impressions
Rating:
3.0
The faculty was very friendly and helpful.
Privacy R
|
First Impressions
Rating:
5.0
Super friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!
Privacy R
|
First Impressions
Rating:
5.0
A difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.
Privacy R
|
First Impressions
Rating:
4.0
Staff was friendly and easy to work with.
Privacy R
|
First Impressions
Rating:
3.0
As expected
Privacy R
|
First Impressions
Rating:
4.0
If it wasn`t for the Online Service,
I may have missed out on the only
Unit left! Thank You!
MARY A
|
First Impressions
Rating:
4.0
Very professional and clean. Staff is extremely helpful and patient.
Privacy R
|
First Impressions
Rating:
5.0
Staff was great - storage unit works fine.
Privacy R
|
First Impressions
Rating:
5.0
Great experience. Staff was awesome. Thank you !!!
Privacy R
|
First Impressions
Rating:
5.0
Great experience with this location.. Staff is awesome!!
We will definitely used them again..
Privacy R
|
First Impressions
Rating:
5.0
Very clean and very friendly staff! I am very happy!
Privacy R
|
First Impressions
Rating:
5.0
awesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.
Privacy R
|
First Impressions
Rating:
3.0
Very clean and professional facility and staff
Privacy R
|
First Impressions
Rating:
5.0
Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.
NICHOLAS T
|
First Impressions
Rating:
5.0
We were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.
Privacy R
|
First Impressions
Rating:
4.0
The people there were very helpful! The storage unit is clean and easy to get to.
Privacy R
|
First Impressions
Rating:
5.0
Staff was friendly and helpful. Unit was newer and clean.
Privacy R
|
First Impressions
Rating:
3.0
Didn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.
Privacy R
|
First Impressions
Rating:
3.0
Didn`t move in. Uhaul mislead me on their website about the rates involved with the unit.
Privacy R
|
First Impressions
Rating:
3.0
Easy transaction. Very nice people. Great location.
Privacy R
|
First Impressions
Rating:
5.0
Great customer service, and definitely a clean facility
Privacy R
|
First Impressions
Rating:
4.0
Pleasant and efficient and thorough. Would use again.
Privacy R
|
First Impressions
Rating:
4.0
Was surprised to find out that the free month of storage was not a full month when move in is in middle of month.
