Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nice and clean and the inside. Customer service was great. truck was clean no one was inside at 1130, quick and easy process would recommend.
DENISE T
Rating:
4.0
Customer did not leave a comment.
Nathan D
Rating:
5.0
Customer did not leave a comment.
JAMES J
Rating:
5.0
Just keep doing what you're doing. You ALL were just great, and I commend you for caring for your customers above your dhuti
LOLA M
Rating:
5.0
Reservation for the trailer was easy. Picking up and returning was seamless and quick, will be back. Thanks.
PATRICK W
Rating:
5.0
the service was fast and efficient. job well done!
JEROME F
Rating:
5.0
Customer did not leave a comment.
Desmond M
Rating:
5.0
Everyone was helpful and friendly. I was running behind and they had me in and out in just a couple minutes for my trailer rental which help out a lot.
MICHAEL P
Rating:
5.0
Customer did not leave a comment.
ARTEMIO C
Rating:
4.0
Customer did not leave a comment.
Richard H
Rating:
5.0
Great experience. Needed a trailer for a few hours, pick up was easy and they even loaned me a hitch because mine was too big.
HEATH A
Rating:
5.0
Customer did not leave a comment.
EMILIO K
Rating:
5.0
Customer did not leave a comment.
STEPHEN L
Rating:
5.0
The location is very convenient for me. The trailer I rented worked perfectly for what I needed. The staff was very professional, and I will definitely be using them again.
SCOTT M
Rating:
5.0
Customer did not leave a comment.
Hana B
Rating:
4.0
Customer did not leave a comment.
BARRY C
Rating:
5.0
Great service
RICHARD L
Rating:
5.0
Customer did not leave a comment.
JESSICA C
Rating:
4.0
Customer did not leave a comment.
Michael M
Rating:
5.0
Customer did not leave a comment.
DONALD J
Rating:
4.0
Trailer had a lot of drywall debris in it, including nails and screws which I needed to clean out at home before I could use it.
Keith C
Rating:
5.0
Customer did not leave a comment.
Patrick W
Rating:
5.0
Bob Did a Great Job w/ Setup for vechile I needed & intake was Fast to secure Cargo Van & Get on the road to doing what I needed to do , Return was Just as Simple & at the End/ Return I actually Saved Money from what I thought/Figured it would be
FRANCIS W
Rating:
5.0
Went super smooth. Rented a 5x9 trailer with ramp and appliance dolly. They hooked it up and on my way. Brought back next day. They unhooked and put trailer back. Employees were quick and responsive. Professional and polite. A well run location with great employees!
I’ll be back.
ERIC S
Rating:
4.0
Although all was well with the unit as well as the service, my rating was based on room for improvement.
Thank you for good service,
Sloan Hogan
Sloan H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Derek T
Rating:
5.0
Staff was so friendly ! She hooked to my truck and wished us well. Great experience.
DAVID R
Rating:
5.0
The trailer was good and maintained with the exception of the rubber chain safety latch that was almost completely torn in 2.
Cory E
Rating:
4.0
Customer did not leave a comment.
DAVID J
Rating:
5.0
Customer did not leave a comment.
CORNEL L
Rating:
4.0
Customer did not leave a comment.
DAVID S
Rating:
5.0
Customer did not leave a comment.
JOHN Z
Rating:
4.0
There was no dolly in my truck and I paid for it.
Raychelle K
Rating:
5.0
We have done 5 college moves and always come back to this location. Always easy breezy. Quick and convenient. Never any issues.
Trisha B
Rating:
5.0
Customer did not leave a comment.
CRAIG H
Rating:
5.0
Customer did not leave a comment.
Ryan R
Rating:
5.0
Everything is perfect in this place, and I love the idea of the place organized and clean also the place serve area Auburn Hills and Troy and Rochester.
YASIR F
Rating:
5.0
Great representatives
GARY D
Rating:
5.0
Customer did not leave a comment.
GARY L
Rating:
5.0
Awesome customer service at this location… I have only rented from this location dating back to like 2014 no complaints keep up the good work
DANIEL N
Rating:
5.0
Great service,Great people ⭐️⭐️⭐️⭐️⭐️
ANTONIJO M
Rating:
5.0
Customer did not leave a comment.
DARYL H
Rating:
5.0
The representatives at U-Haul were polite, informative, and articulate. Our truck was clean and move out ready. When we were ready to return the truck it was 10:15 pm and of course no one was there. No problem! We were advised to leave the truck in the parking lot and they would take care of it in the morning. They did and even issued us a credit as we had overestimated our mileage. A glitch free 5 star experience!!
THEODORE S
Rating:
5.0
Bring back pu. Trucks
FREDERICK D
Rating:
3.0
Customer did not leave a comment.
THOMAS M
Rating:
5.0
Lakeside Budget Storage is the Best! Never a bad experience.
Paul W
Rating:
4.0
Customer did not leave a comment.
Adam M
Rating:
5.0
Excellent
Joseph V
Rating:
5.0
Customer did not leave a comment.
ARUN K
Rating:
5.0
The equipment must have been brand new. It was SO clean. I was really happy with how clean the truck was, didn't feel worried about my stuff getting dirty. Would recommend this location to anyone.
MELISSA G
Rating:
4.0
Customer did not leave a comment.
MICHAEL L
Rating:
5.0
Customer did not leave a comment.
ANDREW D
Rating:
5.0
Customer did not leave a comment.
Michael K
Rating:
5.0
Customer did not leave a comment.
CHRISTINE M
Rating:
5.0
Customer did not leave a comment.
DAVID T
Rating:
4.0
Equipment ran well but I cannot say it was clean. Lots of dirt and debris in can and back. Lots of dirt and dust on dashboard and equipment.
Jennifer Y
Rating:
4.0
Customer did not leave a comment.
BRIAN M
Rating:
5.0
Customer did not leave a comment.
JAMES A
Rating:
3.0
I drove the truck 8 miles. Had it for less than 2 hours. I was charged nearly $13 for gas. I am not happy at all about that. I feel cheated to pay that much for gas.
VICKIE T
Rating:
5.0
Customer did not leave a comment.
JEROME J
Rating:
5.0
Excellent staff at this location!
JAMES H
Rating:
5.0
Customer did not leave a comment.
CARL J
Rating:
5.0
My experience was great. Tara was helpful and friendly.
DANIEL J
Rating:
5.0
Customer did not leave a comment.
DEE L
|
Overall Experience
Rating:
5.0
Always great service
JEFFERY S
Rating:
5.0
Customer did not leave a comment.
JOSHUA H
Rating:
5.0
Great service
GARY L
Rating:
5.0
Customer did not leave a comment.
ZAID Y
Rating:
4.0
Customer did not leave a comment.
MARTIN G
Rating:
3.0
Customer did not leave a comment.
KATHLEEN F
Rating:
5.0
Staff was very helpful in completing my rental.
Russell B
Rating:
5.0
Excellent experience and amazing staff. Everyone that works there is extremely friendly and helpful. I have been a repeat customer and will continue to use this location due to continued good service . Thanks for everything!
MATTHEW B
Rating:
5.0
Lock Tight, 2080 N Lapeer Rd, Lapeer, MI 48446
Was our change of a dress for the drop off due to it did not show that drop off location in app and that was very close to us within minutes so we changed our drop off location from Sterling Heights to this location with U-Haul authorizing it so the ratings for this is based on our true drop off location and not the Sterling Heights location.
Reggie P
Rating:
5.0
Awesome staff
TIMOTHY P
Rating:
4.0
The people are very friendly and helpful ❤️
Bernitha M
Rating:
5.0
Customer did not leave a comment.
Murali L
Rating:
5.0
Customer did not leave a comment.
Gwen R
Rating:
4.0
Old truck, lots of minor damage. Check engine light on. Air conditioning blowing out heater floor vents, not dash vents. Drivers door has a seal leak, extremely noisy on highway. Driver seat ripped up. Passenger door very hard to close. Dash indicator kept indicating passenger door was open. Light in box inoperative.
SCOTT S
Rating:
5.0
Customer did not leave a comment.
JOSEPH J
Rating:
5.0
Customer did not leave a comment.
STEVEN C
Rating:
5.0
The staff was super accommodating and timely with all correspondences. A great experience.
James V
|
Overall Experience
Rating:
5.0
All your staff was the best. Ten no twenty stars to them. God bless from the mom with the busted spine and fractured pelvis.. your help made it possible for me to get in to the truck. God bless
FRANCINE A
Rating:
5.0
Customer did not leave a comment.
MICHAEL W
Rating:
5.0
I forget the lady‘s name that checked me in she had the coolest para glasses on it. Extremely nice.
SAM D
Rating:
5.0
Customer did not leave a comment.
JOSEPH T
Rating:
5.0
The equipment provided was in excellent condition and the free upgrade to a larger unit worked perfectly. Moving is very stressful, please do not try to cut corners, or you will pay a heavy price.
KARL E
Rating:
3.0
Customer did not leave a comment.
Iliana B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Collin H
Rating:
5.0
Customer did not leave a comment.
KEVIN B
Rating:
5.0
Customer did not leave a comment.
AZIZ S
Rating:
2.0
Location was closed and no where to park the truck except in a handicap parking space.
KAREN G
Rating:
3.0
Was disappointed that the overfill of gas didn’t gave me a refund 1/4 tank is quite a bit on gas on a big truck like that it’s almost 35-40 dollars
MANUEL C
Rating:
5.0
Reduce price mile bring back pu. Trucks
FREDERICK D
Rating:
5.0
Rachel was great to work with.
MATTHEW B
Rating:
4.0
Customer did not leave a comment.
Kimberly B
Rating:
5.0
I have no notes for these guys. They’re quick, friendly and professional.
DEE L
Rating:
5.0
Customer did not leave a comment.
SCOTT J
Rating:
5.0
Customer did not leave a comment.
THERESE O
Rating:
5.0
We had a great experience.
ITALO B
Rating:
4.0
Great service from start to finish! Very friendly staff!! I will for sure use this location again in the future if ever needed.
ANNETTE R
Rating:
4.0
Customer did not leave a comment.
JANICE L
Rating:
5.0
Great customer service. Equipment clean and ready.
SUSAN B
Rating:
5.0
Improve the mobile pickup procedure. Had to go inside to finish pick up.
Zachery B
Rating:
1.0
I received a call after I dropped off the truck that two mattresses were left in the truck. Firstly, I only own one mattress. Second, it is now in my new home. I know this, because I slept on it last night. After trying to get in touch with the office, no one would speak to me. Very poor experience and I better not be charged anything for these "mattresses".
Brandon J
Rating:
5.0
Customer did not leave a comment.
Elizabeth R
|
Overall Experience
Rating:
5.0
Been there for over 2 years and one of the better facilities I used over the past 20 years. Unfortunately moved out of state and had to give up my unit. Staff always helpful and easy to deal with. Thanks
Steven C
|
Overall Experience
Rating:
5.0
Excellent storage. Clean well maintained and easy access.
Alan A
|
Overall Experience
Rating:
5.0
This was the first time we ever used a storage facility (my MIL's stuff) and we were so pleased. The only thing I would say is you may need a couple more carts to help people move stuff in and out.
I also would like to give a compliment to the lady who we spoke to several times on the phone. She was professional, courteous, knowledgeable and a WONDERFUL representative for your company.
We have already recommended your facility.
Paul M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth V
|
Overall Experience
Rating:
5.0
The few times I had to go into the office over the last 8 years, everyone was always friendly! No issues ever! I was very happy with the unit I had rented. The surrounding area was always clean and well kept. I would not hesitate to revisit again if I ever need another storage unit. A+!!!
Joseph O
|
Overall Experience
Rating:
5.0
one of the best storage units i have ever used. i would highly recommend them for anyone that needs a storage unit. staff is very friendly and helpful.
Donald S
|
Overall Experience
Rating:
5.0
Had the storage unit for years. Always great! Never an issue. If I need storage again, I will go back.
Definitely recommend to anyone that needs a storage facility.
Celena D
|
Overall Experience
Rating:
5.0
A well run operation!
Douglas R
|
Overall Experience
Rating:
5.0
Nicest people work there. Great customer service and Very efficient.
Kathy P
|
Overall Experience
Rating:
5.0
Facility is well-maintained. Prices are very good. People are so very friendly and helpful.
Pennylynn P
|
Overall Experience
Rating:
5.0
Staff was off the chart friendly and helpful!
Michael D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karl G
|
Overall Experience
Rating:
5.0
Staff very friendly 5 stars . My household items were in storage inside climate control for a few years and everything was in good condition upon move out . They also gave me military discount which was greatly appreciated. Thank you Lakeside budget well done!
Andrea P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim S
|
Overall Experience
Rating:
5.0
As a renter, Lakeside Storage has passed the most important tests :
1.Would I rent a unit from you again in the future, YES !
2. Would I recommend others to do the same, YES !
Thanks..Lakeside / UHaul --great business experience
Bruce H
|
Overall Experience
Rating:
5.0
👍🏼
Reynard B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Julie G
|
Overall Experience
Rating:
5.0
I wouldn’t recommend it because of the pricing I got since I’ve been there three increases and prices they’re not competitive with other storage companies. I got a cheaper deal same storage inside facility for cheaper. I think that you should have competitive prices and not keep raising your prices. That’s the only reason why I moved out because you kept raising the rent.
Felicia W
|
Overall Experience
Rating:
5.0
Staff is nice and professional the back entrance is a nice and convenient to access the units
Leonard C
|
Overall Experience
Rating:
5.0
Very satisfied with office staff and the management never had a problem,very secure place. Thank you Carl M
Carlyle M
|
Overall Experience
Rating:
5.0
Staff was great!
Bruce M
|
Overall Experience
Rating:
5.0
Girls in the office are excellent !!!
Kevin S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Esmeralda C
|
Overall Experience
Rating:
5.0
The storage unit was well maintained and we had easy access to get to our things with good span of open hours.
NICHOLAS B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tom J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Darrin R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Reneka M
|
Overall Experience
Rating:
5.0
The place is a great storage unit. I paid for the whole month that I moved out even though I moved out 12 days early. I left it clean and ready for them to rent out. I thought I would get some of my money back for the 12 days but I was told no. If I would have known that I would have left the lock on so they couldn’t rent it out right away
Antoinette K
|
Overall Experience
Rating:
5.0
Staff always friendly a d helpful!
Alan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt P
|
Overall Experience
Rating:
5.0
We have used Lakeside Storage for more than 10 years and they have always been very easy to work with and very professional. I would highly recommend them for your storage needs!
Scot H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ivan B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gary G
|
Overall Experience
Rating:
5.0
The storage facility and truck rental experience was top notch.
Jerry B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kurt V
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kristin G
|
Overall Experience
Rating:
5.0
Great staff and overall very easy process. Really like this location. I was able to rent a box truck the day of moving too!
Robert F
|
Overall Experience
Rating:
5.0
Thank you! Great Staff
Joseph L
|
Overall Experience
Rating:
5.0
Couldn't have been easier! Convenient access, helpful staff, and well maintained.
Nicholas M
|
Overall Experience
Rating:
5.0
This is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.
Denice E
|
Overall Experience
Rating:
5.0
We never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.
Colleen W
|
Overall Experience
Rating:
5.0
Great will use in the future
Clarence D
|
Overall Experience
Rating:
5.0
Very happy with my service. Fast, friendly and informative. I would recommend to anyone!
Thank you,
Mike Richardson
Mike R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Eric S
|
Overall Experience
Rating:
5.0
Good unit ran by courteous professionals.
Ross M
|
Overall Experience
Rating:
5.0
Office staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.
Lawrence H
|
Overall Experience
Rating:
5.0
Easy to access. Clean unit and good lighting for evening access.
Christina K
|
Reservation
Rating:
5.0
All went well
Donna F
|
Reservation
Rating:
5.0
Move went good with no issues
Alex E
|
Reservation
Rating:
5.0
Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!
ALDO B
|
Overall Experience
Rating:
5.0
Thank you for your support
MICHAEL P
|
Overall Experience
Rating:
5.0
Great customer service.
THEODORE H
|
Overall Experience
Rating:
5.0
all went perfectly and couldnt be happier with my experience there!
TONY D
|
Overall Experience
Rating:
5.0
Tara provided excellent customer service and was very accommodating.
JOSEPH R
|
First Impressions
Rating:
3.0
It was pretty simple once everything was reserved online.
Frank L
|
First Impressions
Rating:
5.0
Excellent and friendly service.
Privacy R
|
First Impressions
Rating:
5.0
Service was excellent. Very friendly and informative.
HOPE M
|
First Impressions
Rating:
3.0
The faculty was very friendly and helpful.
Privacy R
|
First Impressions
Rating:
5.0
Super friendly staff and beautiful building. Busy location as that`s a good problem for business. Been using this place for years!!!
Privacy R
|
First Impressions
Rating:
5.0
A difficult day for my family, was completely turned around by the staff at this location. Tara, Brandon, Charlene and Raquel went completely out of their way to take care of us.
Privacy R
|
First Impressions
Rating:
4.0
Staff was friendly and easy to work with.
Privacy R
|
First Impressions
Rating:
3.0
As expected
Privacy R
|
First Impressions
Rating:
4.0
If it wasn`t for the Online Service,
I may have missed out on the only
Unit left! Thank You!
MARY A
|
First Impressions
Rating:
4.0
Very professional and clean. Staff is extremely helpful and patient.
Privacy R
|
First Impressions
Rating:
5.0
Staff was great - storage unit works fine.
Privacy R
|
First Impressions
Rating:
5.0
Great experience. Staff was awesome. Thank you !!!
Privacy R
|
First Impressions
Rating:
5.0
Great experience with this location.. Staff is awesome!!
We will definitely used them again..
Privacy R
|
First Impressions
Rating:
5.0
Very clean and very friendly staff! I am very happy!
Privacy R
|
First Impressions
Rating:
5.0
awesome smooth transactions.. Everything was handled in a timely and professional manner. We would definitely refer our family n friends to them.
Privacy R
|
First Impressions
Rating:
3.0
Very clean and professional facility and staff
Privacy R
|
First Impressions
Rating:
5.0
Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.
NICHOLAS T
|
First Impressions
Rating:
5.0
We were pleasantly surprised to see that this business is very clean and well maintained. The staff is so friendly, even greeting us with a smile as we walked in the door.
Privacy R
|
First Impressions
Rating:
4.0
The people there were very helpful! The storage unit is clean and easy to get to.
Privacy R
|
First Impressions
Rating:
5.0
Staff was friendly and helpful. Unit was newer and clean.
Privacy R
|
First Impressions
Rating:
3.0
Didn`t move in. Uhaul was misleading on their site, therefore I never utilized the storage facility and instead, re-scheduled my move.
Privacy R
|
First Impressions
Rating:
3.0
Didn`t move in. Uhaul mislead me on their website about the rates involved with the unit.
Privacy R
|
First Impressions
Rating:
3.0
Easy transaction. Very nice people. Great location.
Privacy R
|
First Impressions
Rating:
5.0
Great customer service, and definitely a clean facility
Privacy R
|
First Impressions
Rating:
4.0
Pleasant and efficient and thorough. Would use again.
Privacy R
|
First Impressions
Rating:
4.0
Was surprised to find out that the free month of storage was not a full month when move in is in middle of month.
