Customer Reviews for Lakeside Budget Storage of Sterling Heights LLC
(U-Haul Neighborhood Dealer)

3075 reviews

13120 Hall Rd   Sterling Heights, MI 48313
(BTWN M-53 and Schoenherr)

(586) 731-1786

Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm

Services at this Location:

Contact Us

(586) 731-1786

13120 Hall Rd
Sterling Heights, MI 48313
(BTWN M-53 and Schoenherr)

Services at this Location:

Hours

  • Mon-Fri: 9:30 am - 5:30 pm
  • Sat: 9:30 am - 3:30 pm
  • Sun: 9:30 am - 1:30 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

KENNETH C. 
Rating:
3.0

Customer did not leave a comment.

ALLAN DALE M. 
Rating:
5.0

Fantastic experience. Easy process, staff is super friendly too.

KEVIN SCOTT P. 
Rating:
5.0

Customer did not leave a comment.

CHI-TANG C. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINA ANNE H. 
Rating:
5.0

Customer did not leave a comment.

Kenneth O. 
Rating:
5.0

Customer did not leave a comment.

Pal L. 
Rating:
5.0

This is the second time I have used this storage facility and I would highly recommend them. Staff is friendly and very helpful. Facility is very well maintained.

Denice E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH JOHN H. 
Rating:
5.0

Customer did not leave a comment.

DONALD ROBERT R. 
Rating:
5.0

Customer did not leave a comment.

Jason H. 
Rating:
5.0

Customer did not leave a comment.

THOMAS ALLEN C. 
Rating:
5.0

Customer did not leave a comment.

Adam L. 
Rating:
5.0

Although I was Few minutes late they did not charge me anything

Shoaib S. 
Rating:
4.0

Customer did not leave a comment.

ANDRE W. 
Rating:
4.0

Get cruise control on your trucks

Denice L. 
Rating:
5.0

We never had any problems at the storage facility. They were always very friendly and accomodationg whether communicating by phone or in person. I have recommended the facility to many people and will continue to do so. Before this rental, I rented a smaller space and never worried about my stuff be safe or the place having mice or bugs or anything like that. It was always clean and accessible. Great experience and good prices, never any increase either in almost 6 years of renting, plus I got a 10% senior discount which really helped. This place is a huge cut above all the others I looked at.

Colleen W.  |  Overall Experience 
Rating:
5.0

Fast, friendly service!

DARLENE MARIE D. 
Rating:
5.0

Staff was very friendly & helpful. I loved the after hour drop box for keys.

SELMA MARIE P. 
Rating:
5.0

At this location we were greeted outside by a friendly representative. Turn in was quick and easy even though she didn't know we were dropping off the pads there because whomever I talked to at the 1-800 number didn't inform them. But luckily I had the pad paperwork with me and she made a copy promptly and we were on our way.

Nancy B. 
Rating:
5.0

Vehicle was advertised as having a 15 ft bed, however a 12 ft object could not fit inside. Moving this object was the purpose of the rental. Vehicle was clean, but in need of maintenance- the park/neutral safety switch was out of adjustment, requiring me to find the proper shifter location for the vehicle to engage the starter. Engine and transmission need repair, misfires and mis-shifts.

DONALD SCOTT S. 
Rating:
5.0

Great will use in the future

Clarence D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ALICIA ANN L. 
Rating:
4.0

Customer did not leave a comment.

DENNIS ALLEN M. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

Customer did not leave a comment.

KENNETH ROGER T. 
Rating:
5.0

the truck was in really bad shape brakes were bad and the transmission didn't seem like it was running properly it didn't feel like it was in gear very unsafe but the office staff was excellent

Janna H. 
Rating:
5.0

Awesome customer service and friendly staff! We rented twice recently for our move VERY impressed with the staff.

JEFFREY SCOTT H. 
Rating:
5.0

Customer did not leave a comment.

Cynthia S. 
Rating:
5.0

Auto transport trailer rental was easy and drama free. Equipment worked perfectly for my application

BRIAN CHRISTOPHE U. 
Rating:
5.0

Probably more trailers just for convenience. But maybe they were all gone 🤷🏾‍♂️

Kesean S. 
Rating:
5.0

Very happy with my service. Fast, friendly and informative. I would recommend to anyone! Thank you, Mike Richardson

Mike R.  |  Overall Experience 
Rating:
5.0

I booked my reservation online and opted for contactless pickup. I was disappointed to learn this location did not offer this option! When you offer your customers any option online, you should follow through with it or NOTE the location does not have it available!!!!!!

AYAD S. 
Rating:
3.0

Customer did not leave a comment.

Mary B. 
Rating:
5.0

Customer did not leave a comment.

NABIL PUTROS Y. 
Rating:
5.0

Customer did not leave a comment.

Miroslav S. 
Rating:
5.0

The online check in app didnt work at 8am so i had to wait for the building to open. However the girls were fantastic!!! Michele ward made sure i was taken care of and is an excellent customer service representative!!!! Will definitely use that uhaul location again and recommend it to future people!!!

SONYA CARESSE K. 
Rating:
5.0

Customer did not leave a comment.

Faris Q. 
Rating:
5.0

Everything was great

Maurice B. 
Rating:
1.0

your truck didnot start and wasted my time and movers time. I will never rent from you again. I will go on social media of your quality.

NARAYANA REDDI N. 
Rating:
5.0

Customer did not leave a comment.

MONTE BRYAN C. 
Rating:
5.0

Excellent from beginning to end. Ive used this facility & staff twice in the past month and honestly can say its been a top 2 best experience ever in getting uhauls. Kudos to this team as it starts with the staff at this location! Thanks again ladies!!

MATTI J H. 
Rating:
5.0

Great service and very kind! Char was great! Thank you!!!

DEBORAH ANN H. 
Rating:
5.0

The ladies at the service counter were friendly and courteous. They took care of all my needs promptly and professionally.

PHILLIP JAMES P. 
Rating:
5.0

Customer did not leave a comment.

Ramez B. 
Rating:
5.0

Girls were great

ALEC RYAN S. 
Rating:
5.0

Customer did not leave a comment.

Daniel W. 
Rating:
5.0

The two ladies on Jan 19, 2021 late evening were phenomenal and reliable. They got me just what I needed in a snap. Vey professional and did everything pretty fast and efficient. I will definitely go back.

Albert A. 
Rating:
5.0

Customer did not leave a comment.

Ricardo C. 
Rating:
5.0

Customer did not leave a comment.

LaQuena T. 
Rating:
5.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

Nothing! Early hours on Sat were a bonus, otherwise 24/7 checkout very convenient! The whole rental process from pick up to drop off was seamless. The 20' truck was perfect for my needs, clean and in good working order.

PETER WARROW K. 
Rating:
5.0

Everything was great!

Tyler M. 
Rating:
5.0

Wonderful kind people. Michelle was great!

Katrina G. 
Rating:
5.0

Customer did not leave a comment.

EDMUND JOSEPH P. 
Rating:
5.0

Charlene was great!

Kelley W. 
Rating:
5.0

The staff is great!

SUMMER STEPHANIE M. 
Rating:
5.0

Customer did not leave a comment.

TARNISHA MARGEE W. 
Rating:
4.0

There was a spot on the floor that was kinda loose. Everytime we step on that spot we felt like we were going to go through the floor. It made it difficult for us to do our moving faster cause we keep forgetting about it and we step on it we have to calm ourselves because we thought we were going to fall through.

MICHELLE LYNN K. 
Rating:
5.0

Both check in and check out were very quick. The customer service representative was very pleasant and made sure, I was in and out very quickly. Great rates!

Steve S. 
Rating:
5.0

Customer did not leave a comment.

EDMUND LEE G. 
Rating:
5.0

I wasn't able to use the app or website to return the trailer. It wouldn't let me take pictures so I had to struggle to get in touch with a uhaul Rep to get the trailer returned. Michelle Smith at the location was extremely friendly and very helpful with this process.

Shawn P. 
Rating:
5.0

Fun and friendly staff, and great selection of vehicles to choose from.

CHARLES EDWARD F. 
Rating:
5.0

Staff was courteous, helpful and professional.

JAMES THOMAS W. 
Rating:
5.0

Customer did not leave a comment.

Donaldpeter C. 
Rating:
5.0

Staff was great and the process was seamless and fast.

SHIRLEY Y. 
Rating:
5.0

Staff was and has been awesome to work with! I will continue to use this location for my rental needs!

JASON R. 
Rating:
5.0

Keep the same girls that you have!!!!! They are awesome!!!!

ROBERTO G V. 
Rating:
5.0

Customer did not leave a comment.

Jeri B. 
Rating:
5.0

Customer did not leave a comment.

Eric S.  |  Overall Experience 
Rating:
5.0

Efficient and pleasant people.

Helen K. 
Rating:
3.0

unhappy with the service from this location

deanna R. 
Rating:
4.0

Customer did not leave a comment.

ALEXANDERBRADLEY S. 
Rating:
5.0

Customer did not leave a comment.

JIMMY ANTAR Y. 
Rating:
2.0

I had rented the 20 foot truck to move knowing I could fit all my things in it. 15 minutes before picking up I was called and told the customer with that truck was refusing to bring it back (sucks but not my fault). I agreed on the 17 foot truck and realize that it is the same base price. My issue is the pettiness of charging me the extra 1 mile when I would've been 10 miles under if I would have gotten the truck I rented originally.

ALLEN ROBERT C. 
Rating:
3.0

Missing dolly when picked up rental. Still was charged

Joe S. 
Rating:
5.0

Good unit ran by courteous professionals.

Ross M.  |  Overall Experience 
Rating:
5.0

The lady I spoke with was very helpful!

Anthony F. 
Rating:
5.0

Office staff was very friendly and helpful. Hours of operation fit my schedule very well. The only thing i can think of that would be helpful, would have lighting in the units.

Lawrence H.  |  Overall Experience 
Rating:
3.0

I would never return a vehicle there again. The traffic was madness and their hours on a Saturday, only until 4 pm. I really dislike how Uhaul does there rental and probably won't rent from them again. We've done 2 rental in the past month and both of them were not documented properly, costing us much more than quoted! It's almost scammish. Renter beware.

LEE B. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH WALTER S. 
Rating:
5.0

Customer did not leave a comment.

Loreen M. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL TOBIAS G. 
Rating:
5.0

Great customer service. Will definitely be back.

Paulina S. 
Rating:
5.0

Customer did not leave a comment.

Karen D. 
Rating:
5.0

Customer did not leave a comment.

Gerald F. 
Rating:
4.0

Customer did not leave a comment.

ANTONIO D. 
Rating:
5.0

Customer did not leave a comment.

MAURIO VSHAY C. 
Rating:
5.0

Your employees at this location are the best ever, We need more company with employees like this in our state .

CAROL ANN R. 
Rating:
5.0

Customer did not leave a comment.

DONALD CECIL F. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL W. 
Rating:
5.0

All the personal at this location did a fantastic job. I was impressed with the service

EDWARD REINE M. 
Rating:
5.0

Customer did not leave a comment.

Dennis R. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Just make sure the truck is clean

Raymond E. 
Rating:
5.0

This was an outstanding location for U-Haul. I rent all the time and this location is 5 star!!!. From customer satisfaction to cleanliness of this location 5 star's across the board!! Thank you U-Haul for this particular location !! 😊

MICHAELFREDERICK F. 
Rating:
5.0

It was fast and easy to rent a trailer. I was able to return trailer after hours which was nice. Very friendly service.

David P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY MICHAEL A. 
Rating:
5.0

Excellent staff, actual service, a rarity in 2020.

JOHN RAYMOND S. 
Rating:
5.0

Customer did not leave a comment.

RICHARD EUGENE B. 
Rating:
5.0

Customer did not leave a comment.

Carl J. 
Rating:
5.0

Customer did not leave a comment.

Ronald G. 
Rating:
5.0

Customer did not leave a comment.

Juergen L. 
Rating:
5.0

Every thing went well

William R. 
Rating:
5.0

Customer did not leave a comment.

DANIEL FREDERICK E. 
Rating:
5.0

Customer did not leave a comment.

STEVEN GRANT R. 
Rating:
5.0

Customer did not leave a comment.

robert A. 
Rating:
5.0

Easy to access. Clean unit and good lighting for evening access.

Christina K.  |  Reservation 
Rating:
5.0

All went well

Donna F.  |  Reservation 
Rating:
5.0

Move went good with no issues

Alex E.  |  Reservation 
Rating:
5.0

Greatest experience very firm on their price! Always willing to work with you and always on top of everything! Will be back here once i move out again!

ALDO B.  |  Overall Experience 
Rating:
5.0

Thank you for your support

MICHAEL P.  |  Overall Experience 
Rating:
5.0

Great customer service.

THEODORE H.  |  Overall Experience 
Rating:
5.0

all went perfectly and couldnt be happier with my experience there!

TONY D.  |  Overall Experience 
Rating:
5.0

Tara provided excellent customer service and was very accommodating.

JOSEPH R.  |  First Impressions 
Rating:
3.0

It was pretty simple once everything was reserved online.

Frank L.  |  First Impressions 
Rating:
5.0

Service was excellent. Very friendly and informative.

HOPE M.  |  First Impressions 
Rating:
4.0

If it wasn`t for the Online Service, I may have missed out on the only Unit left! Thank You!

MARY ANN B.  |  First Impressions 
Rating:
5.0

Everyone was very helpful, the storage unit was in good shape when I got it and easy to load and unload.

NICHOLAS T.  |  First Impressions 
No reviews have been submitted for this location.

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