These guys are cool but check engine light came on due to gas cap was loose. Clerk told me someone tried to steal gas out of the truck overnight.
ROBERT L
Customer Reviews for Lakeside Discount Market
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service!
STEVEN CThank you.
Michael GThe only downfall was the gas tank was empty. Other then that, truck was super clean and customer service was good after a frustrating morning at another location.
ERICA CNothing concerning this location they were on point with what they offered. But the one on main street El Cajon Ca. OMG! BIG disappointment on moving day. Never told us about holidays. They changed our plans last minute we were told that pick up was scheduled early morning Thanksgiving day. We were inconvenienced but ended up getting a truck some how that morning. So we were satisfied. ☺️
PAUL MConvenient location, easy to reserve, reasonal prices, fantastic customer service!
MICHELE MThis location did not have the blankets I needed Also the truck had a fuel leak underneath. AND THEY KNEW IT
OLEN HThank you for all your help with our questions and picking the correct truck to rent!
LARRY MI've rented from this location before. And that's why I will continue if needed. Always friendly. The first time I moved away the area. Came back 8 years later and the Dad remembered me. Thats another reason. They're very family oriented. And they're always helpful, and professional. I'll always recommend them. Thank you
ODELIA OThey are very helpful at this location and have a varied selection of items for rent
David SCounter personal was efficient. Professional and helpful.
Herman OThe transaction was easy and quick. The locating was a little bit hard to find. Maybe a more visible sign.
JAVIER DTh check in & check out process was seamless. Thank you to the team at Lakeside Discount Market, who were super helpful & kind. Bravo!
MATTHEW WComputer system didn’t work. Took over 30 minutes even though had a reservation
William BFirst thing I reserved a dozen blankets they didn't have them when I picked up the truck no advanced notice at all that this location didn't have them Second, no one available to return the truck at 6pm and they ripped me off for 65 bucks saying I didn't return the truck full of gas when I did return it above the level picked it up we mot recommended this location
JUSTIN WMoe was great to work with for my U-Haul needs.
NIKHOLAS HThis was a very smooth reservation, pickup and drop-off
SAMUEL DThe owners had excellent customer service. And I would highly recommend anyone.
TIMOTHY SMo was very friendly. He demonstrated how to use the tow transport and was flexible on return time when we had an emergency come up at our home out of state.
Ashley MExcellent customer service
ANTONIO WExcellent customer service thank you
NANCIE KFast and very friendly, I didn’t take long at all
DEBORAH SLeave a little room between trucks.
MICHAEL BThe fees for gas are absolutely outrageous.
Hope EFriendly professional service. Can’t think of anything that could be improved at that location.
THOMAS LThe store owner was very helpful and polite and yes, I would use them again.
MARK MDrop off was easy however why all the paperwork when at the drop location they don't need or want to see the paperwork. The U-Haul truck rented had some power although it was governed .... With the full size vehicle why are the windows manual? As the driver I could not reach the other side to roll up or down the window which made it very inconvenient. The radio worked but is not blue tooth equipped, having technology available for over the road moves when stations come and go is a bit distracting a blue tooth radio would allow phones to be attached and keep within the no hand held device laws.
Rone JService (Moe & Nick) was excellent. Trailers on a slope at the side of the building presents a rolling hazard.
WILLIAM BSoundproof the cabs better. The steering was wobbly!
ROSEMARIE DHad reservation for truck was not available on date due, was required to drive 50 miles away to get said truck then home. The car carrier was located T a different yard then reserved. Truck was getting stuck in gear a would not move at times. Was chatged for additional mileage due to extra miles to retrieve said truck. I reserved a truck prior to this when t time for pickup price more than double from previous reservation quote had to go pendke moved required to trips received call for confirmation on truck day before move that when notified no truck in area had to drive 40 miles for pick up last minute
LATARA HThank you so much best friend and family costumer service god bless you family
FERAS AThe people are always great here.
CHARLES SEverything was great they were very helpful
DAVID SThey were great and friendly help me
Makenna EDirty old truck.
ANDRES Tnothing
William MGreat service very professional
Jose AVery easy. Friendly. Will use again.
Pamela Di always rent from this location because of their excellent customer service and their willingness to accommodate to my needs and their suggestions always make my job easier.
Alfonso BVery good customer, and location!
Afrah JEven though I had just got done moving all day, I was forced to go and put gas in the tank after I had already returned the truck. I was never told I needed to do that, and I signed up that I would take the uhaul 6 miles. The tank was a little bit below a quarter tank when I got it, and was a little below a quarter tank when I returned it. I was also not notified beforehand that I even needed to put gas in it. Instead, after a long, hot day, these guys had the audacity to force me to spend extra money. I used a 10 foot truck, drove it 6 miles, and got charged over $70. Then I gotta spend another $10 on gas after working my butt off all day. Awful experience.
Paul ZI was told the vehicle just came in from Massachusetts the day before. I was told the vehicle was checked out and was “okay”. The vehicle had/has no power, the rear differential leaks and sprayed oil all over my car that was being towed. The exhaust sounds like it’s rattling off, the front tires need balancing, a/c doesn’t work well, and the cab area is so loud it was hard to hear the radio.
vincent fMo was great! Definitely recommend this location
troy cWHEN I GOT THE TRUCK, NO ONE TOLD ME ABOUT THE TOW/HAUL BUTTON. SO WHEN I WAS EMPTY IT WAS ON TOW/HAUL WHICH TOOK UP A LOT OF GAS. IF I WOULD OF KNOWN TO OR HOW TO TURN IT OFF, THAT WOULD OF SAVED ME ON GAS.
crystal rMake sure all vehicles are safe for travel. Put front / side clearance lights on the car dolly.
Michael HGreat service
John GNothing
Jack GThe uhaul was in great condition and clean and was very easy to move
FAROOK SSomewhat confusing location. It is a liquor store that also has a few rental options in the parking lot.
Mark NMo who helped me was wonderful, it was my first time renting and he came through, he also gave me a HUGE discount and promised me everything that I needed to rent .thank you again for mo I will keep his number for future renting
susan sThe attendant checked me in and inspected the truck very quickly on his phone and emailed me my receipt. I filled the truck with gas as I did not know how much it would use to drive 100 miles. It would be good to have a sign in the truck with average gas mileage to help know how much gas to plan.
William BFriendly & efficient.
william tTruck needs transmission maintenance Service person was unfriendly and condescending upon checkout. Spent the entire time on cell phone, no acknowledgment upon return of vehicle
Timothy BAfter I picked up the trailer I checked the tire pressure, two of the tires were properly inflated, while the other two had 20 psi in one tire and 28 psi in the other. In addition, the trailer was covered in mud, which did not change the functionality of the trailer, but it is not a good look. With that being said, the trailer performed flawlessly and got my cargo to where it needed to be.
SCOT W