Customer Reviews for Lakeside Storage & Rentals
(U-Haul Neighborhood Dealer)

265 reviews

400 Lakeside Plaza   Lake Saint Louis, MO 63367
(@ Lake St Louis Exit)

(636) 281-9609

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/31/2021: 8:00 am - 12:00 pm

Services at this Location:

Contact Us

(636) 281-9609

400 Lakeside Plaza
Lake Saint Louis, MO 63367
(@ Lake St Louis Exit)

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 9 am - 12 pm
Special Operating Hours
  • 12/24/2021: 8:00 am - 12:00 pm
  • 12/31/2021: 8:00 am - 12:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DANIEL B. 
Rating:
4.0

Customer did not leave a comment.

JANET D. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
3.0

Customer did not leave a comment.

SUPRASANNA R. 
Rating:
1.0

After hours drop box for key not labeled/unable to be identified. Required me to make a second trip to drop off truck rental after having to call to confirm that mailbox slot was location to drop off keys.

Rachael A. 
Rating:
3.0

Customer did not leave a comment.

ROBERT M. 
Rating:
1.0

The guy working there was more interested in answering the phone that getting me checked in. It is a storage facility and they don't seem interested in Uhaul customers. They had one truck, so that tells you no one is doing Uhaul business with these people. Would never recommend this place. Go to the big Uhaul center off of Hwy 64, across from auto repair shop. They are pros, plus more trucks and people that are "problem solvers" not excuse makers".

ronald R. 
Rating:
5.0

Customer did not leave a comment.

Brian S. 
Rating:
3.0

Customer did not leave a comment.

Michelle W. 
Rating:
5.0

Genuinely friendly. Welcomed my business. Thank You U-Haul !!!

WILLIAM R. 
Rating:
2.0

Customer did not leave a comment.

Rebecca S. 
Rating:
2.0

I arrived at the appointment time uhaul had set up. They had no knowledge of my appointment and even though I had a reservation number. I was told I had to download the app and check in. After I did that, they still couldn't get it. Because of COVID, I had to stick my head thru a window while standing in a bush and yell across the office to talk with the rep on the phone while the guy called the service number so they could coordinate my reservation. Total shit show! I was told that this happens all the time.

Connie B. 
Rating:
5.0

Customer did not leave a comment.

Donald S. 
Rating:
5.0

Our overall uhaul experience was great. The app, however, isn't user friendly. It wouldn't allow us to upload a pic of the condition of truck. Pick up time was 830 am. App said paperwork was being processed. It wasn't truly processed until I sent a chat. At that point I received a name other than agent and the prices began. We didn't leave until closer to 9. I'd say more detailed instructions for the app

Donald S. 
Rating:
5.0

Customer did not leave a comment.

Scott H. 
Rating:
3.0

Customer did not leave a comment.

Katrina B. 
Rating:
5.0

Customer did not leave a comment.

Dominic M. 
Rating:
5.0

Everyone there was helpful friendly and courteous

Dean E. 
Rating:
4.0

Customer did not leave a comment.

joyce C. 
Rating:
3.0

No comment

Robert R. 
Rating:
1.0

Make a fucking effort to tell me where the fuck me truck was and make sure where I am going to get the truck is also the location where all my equipment will be located, running between 2 place twice was completely Uhauls fault. Will not recommend your service to anyone.

Tyler S. 
Rating:
4.0

Customer did not leave a comment.

Quinton W. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Very good and quick service very good place to go

Peggy D. 
Rating:
4.0

Customer did not leave a comment.

Tonya S. 
Rating:
5.0

Customer did not leave a comment.

Robert S. 
Rating:
5.0

Customer did not leave a comment.

tamara C. 
Rating:
5.0

Excellent customer service. Convenient location and everything is explained before you sign a contract. I recommend this location.

Linda L. 
Rating:
5.0

Customer did not leave a comment.

janeese L. 
Rating:
5.0

Customer did not leave a comment.

Carean D. 
Rating:
3.0

Customer did not leave a comment.

CHARLIE S. 
Rating:
5.0

Only thing was the truck tires seemed to be really out of balance or one bad tire making the truck bounce around on the road way too much.

Trevor W. 
Rating:
3.0

Customer did not leave a comment.

James T. 
Rating:
1.0

Manager there was very aggressive to me and rude to her employee. UHaul texted me a new location to return. When I clicked on address for directions, it took me to the same location as I picked up. It took over 20 minutes to return because everyone was confused. The employee was clearly frustrated and made a big deal about the gas tank level. He was very concerned that the tank was returned closer to 8/16ths than 9/16ths. Seems silly to me how big of a deal he made 1/16th of a tank. I won't be returning and won't recommend to anyone else.

Doug L. 
Rating:
2.0

1. Fully train representatives and increase their knowledge base. U-Haul dealers should be trained as well as the U-Haul branch stores. 2. Had the pick up location completely scheduled this drop correctly we would have been satisfied. But waisted almost an hour trying to return the truck.

Nathan W. 
Rating:
5.0

Straight forward and contracts well explained.

Jackie W. 
Rating:
2.0

Customer did not leave a comment.

richard R. 
Rating:
4.0

Customer did not leave a comment.

Robby J. 
Rating:
2.0

they were giving me a hard time about miles needed even though mileage had not been mentioned at all during my online reservation period, as i was under the impression i was renting the truck based on time (24 hours) rather than mileage needed.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Gregory R. 
Rating:
5.0

Second time a I rented from this location, lI will be moving in a year and will use them again

Paul W. 
Rating:
3.0

Had to call U-Haul support to get reservation in system.

James C. 
Rating:
5.0

not one thing

george N. 
Rating:
4.0

Customer did not leave a comment.

William G. 
Rating:
4.0

Customer did not leave a comment.

GREGORY H. 
Rating:
5.0

very nice facility and people

Carlos A. 
Rating:
1.0

Customer did not leave a comment.

Josh E. 
Rating:
4.0

Staff was working alone on a Sunday morning and the store was very busy. He was kind and courteous but a bit overwhelmed with the volume. No fault of his own. I would recommend additional staffing on weekends when rental reservations are plentiful,

LaVetta H. 
Rating:
1.0

No one there to help hook up the trailer .the air was low in tires .I don't recommend them .

MICHAEL S. 
Rating:
1.0

I called Thursday evening because my husband fell and could not unload the truck. she said no problem as long as I had it there in the evening. Talked to Cheryl this morning--OOPS that was not true. Seems like neither one of these locations know what is going on. I returned the truck 6:30 PM and was charged to return at 9:11 AM.

Troy G. 
Rating:
4.0

Customer did not leave a comment.

Jeremy G. 
Rating:
5.0

None

kate V. 
Rating:
5.0

Excellent customer service

Jennifer J. 
Rating:
3.0

They didn't even bother to tell me to put gas in the truck before returning it. I had no idea how to.

Trisha S. 
Rating:
3.0

I had 40 cent charge when I arrived to pick up. Never had that at the Bryan Rd location. I had already paid online. 40 cents?!

Glenda V. 
Rating:
5.0

No issues at all. Helpful attendants and quick and easy dropoff. Pleasant to deal with.

Michael B. 
Rating:
5.0

The staff here were professional and friendly. I highly recommend them

Dan D. 
Rating:
4.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Customer did not leave a comment.

Brad B. 
Rating:
5.0

Very accommodating and nice people.

Doug P. 
Rating:
5.0

very professional and friendly service. thank you

Matthew T. 
Rating:
5.0

Nothing everything was great.

Brett M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth P. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
4.0

Audra was great when we picked it up. As far as UHaul goes, I specifically requested Eureka to drop off. We were given Pacific. Seemed like the people at the call center didnt really didnt know how to change drop off.

suzanne S. 
Rating:
3.0

I think you should have partial day rental when the customer is only a couple of hours late instead of charging an entire day. I was only 2 hours late and it cost me an additional $60.

Roger V. 
Rating:
5.0

Very nice lady helped us here. Again quick and easy!

Dina P. 
Rating:
4.0

Customer did not leave a comment.

Nicholas R. 
Rating:
2.0

I had asked to have a furniture dolly in the truck but when I got to my house to start moving it wasn't in there. I also was charged $128 for a one way trip when a round trip would have been $90. The lady had said it was cheaper for a one way not a round trip.

Tyler S. 
Rating:
3.0

I felt as though there was a lot of confusion with my reservation. I ordered online and when i got there i was asked to pay double of what i was supposed to. So the lady there got that figured out. then later that day i received a call from someone telling me that my truck fee was charged to someone else. When i called back they said it was taken care of. the next day i received another call about the same thing. i told the lady i was told it was taken care of. she then called me back and said it was... Then the next day i received to different receipts with 2 different charges. however i was only charged one amount. but the amount i was charged seems to be a little high on the mileage side. not a great or easy time renting this truck.

Steve P. 
Rating:
5.0

The staff was experienced and friendly with the rental process. There was no waiting checking in or out. I would use them again.

Brian W. 
Rating:
4.0

Customer did not leave a comment.

JOSE S. 
Rating:
5.0

The attendant came out into the cold to make sure we were helped and continued to assist us.

Steve F. 
Rating:
5.0

Customer did not leave a comment.

Stephen D. 
Rating:
5.0

Customer did not leave a comment.

Stephen P. 
Rating:
5.0

Customer did not leave a comment.

Allen S. 
Rating:
4.0

Customer did not leave a comment.

randy G. 
Rating:
4.0

Customer did not leave a comment.

Richard G. 
Rating:
3.0

Don't bother to check in online. It doesn't save time, it only confuses them.

kenneth P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN H. 
Rating:
5.0

Customer did not leave a comment.

Ian S. 
Rating:
3.0

Customer did not leave a comment.

Kaitlyne P. 
Rating:
5.0

Customer did not leave a comment.

Patricia P. 
Rating:
2.0

I've had excellent service and equipment with UHAUL until this event. The 26' Uhaul truck (140K miles on it) twice had an electrical failure while driving on I70. I had to coast to pull over and restart the engine. I think the truck needed a new battery? It was quite inconvenient making for a pensive and anxious drive.

A Susan B. 
Rating:
3.0

Have a clearer place to drop off, a small office with no clear place to park a large truck.

peter P. 
Rating:
4.0

Customer did not leave a comment.

Judy P. 
Rating:
3.0

Off the outer road in a storage garage area, I paid a $50.00 guarantee for the truck but they didn't have the 2 utility dolly's I ordered replaced with appliance dolly's, which were heavy and bulky, to move all the boxes I had.

Deion M. 
Rating:
2.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
4.0

Dropped off after hours and after being sent to site that was non-operational

cheraline T. 
Rating:
5.0

Customer did not leave a comment.

Bamidele G. 
Rating:
5.0

Customer did not leave a comment.

Dana G. 
Rating:
4.0

They did a nice job

ERLING J. 
Rating:
3.0

Customer did not leave a comment.

Warren G. 
Rating:
4.0

Customer did not leave a comment.

ellen Z. 
Rating:
4.0

I reserved the truck at this location and when I arrived they did not have one. I was told I had to go to another location to pickup the truck I reserved. I never got any communication about the change in pick up. Since I was on the time schedule I took a smaller truck from the original location.

Scott B. 
Rating:
2.0

Customer did not leave a comment.

JEFF B. 
Rating:
5.0

Peggy was fantastic. She made the process very easy to rent the truck. We have an annual event where we need a truck for two days at a time and Lakeside came through for us. We will definitely rent again from them and recommend them to our friends. Thanks.

William B. 
Rating:
3.0

Have someone lookover the truck before renting to the next person. We received a truck that had one bald tire with a large bubble that caused a vibration.

CHRISTINA D. 
Rating:
3.0

Customer did not leave a comment.

Kevin J. 
No reviews have been submitted for this location.

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