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THOMAS C
Customer Reviews for Lakeside Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Carmen was always a professional customer service rep throughout the entire process. Besides her friendly manner, she went above and beyond to make our experience as pleasant as possible! She deserves to be recognized and compensated for such excellent service!
Michael AThe staff at Lakeside are amazing!!
CASEY EWhy was my card charged again
AUDRIANNA JLakeside storage was awesome! Fast, friendly, and very easy to work with. Would highly recommend it to a friend.
RICHARD GYou can Stock 1/2 pickups at this location. The u haul rep was very knowledgeable about ALL your products, explained everything clearly, was efficient about completing my Agreement and getting me on my way. Return and check in was just as good ! Will definitely rent from this location again , and tell my friends !
ARTHUR AWonderful service… quick and easy! Very friendly staff!!!
TAMMY BThis location was great and the customer service agent was very helpful. Unfortunately, this was the 4th location that I tried to drop off the one way UHaul. I was directed to each one by the app and was told to go there. When I got to each one, they did not accept one way returns. The Chat App through UHaul was useless and just regurgitated the information back to me and was unwilling to help.
JOHN BThe location was closed when we brought it in. 4:20pm. Hours posted said they closed at 5:00pm
JOSIAH BWere friendly and extremely helpful.
VERNIE BFREE RENTAL, OTHERWISE NOTHING. ITS A GOOD LOCATION WITH A GOOD CUSTOMER SERVICE.
ALPHA ANothing, everything was great start to finish
LINDA RNice folks at drop off location.
JEFFREY DI recently rented a U-Haul, and the experience was fantastic. The vehicle was in great condition, and the whole process was smooth and hassle-free. Special shoutout to Jamie for her excellent customer service! She was incredibly helpful, making sure I had everything I needed and providing clear instructions. The pricing was reasonable, and the return process was simple. I would recommend renting from U-Haul at this location
EUGENE KFriendly and helpful staff. Best experience I've ever had with U-haul.
JOHN DThe second trailer was a very smooth ride. I got to my destination, safe and sound thank God.
OPHELIA AEverything went as well as can be expected!
MICHAEL NThe truck was ready to go, clean and everything was in it. No problems.
MICHAEL NGreat Customer Service. Jamie was great. Felt like I was at home speaking and working with friends!
IVAN JMileage upon turn in for newer vehicles needs to be double checked. I was charged $678 for a one day local rental because of an error at turn in. I was refunded the money but it takes 3-5 business days to return to my account even though it was withdrawn in a matter of minutes. This type of situation could drastically ruin a persons finances
CALEB KAll is good here.
MICHAEL NFantastic people and equipment. Will be the only local location for me
Steve SMuch like the pickup experience, the drop off was slightly worse. I was on the phone for 45 min because the system said I needed to drop it off 3,500 miles away in California. When the customer service folks couldn’t figure out why it kept saying that and wouldn’t let me drop it off based on my correct GPS location, they told me I would need to go to another location to drop off. Essentially 2 hours wasted picking up and dropping off because of a faulty website and app. Needs to be fixed.
Jeremy B