Customer Reviews for Lakeston Self Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lakeston Self Storage

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CORNELIA B.
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Customer did not leave a comment.

DELORIS S.
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Location closed but we knew it and they told us to drop key. No problem

Stacy B.
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It took a week for the remainder of my money to be placed back on my debit card.

Edward D.
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Customer did not leave a comment.

Bert I.
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billy W.
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Koymayia S.
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I paid $314 but didn't have all the amenities all I had was the truck

tyler M.
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Tenitha H.
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Lesia H.
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Skyler R.
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Jarrod W.
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Always excellent service; Lakeston is friendly, professional and helpful.

Rakesh P.
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Customer did not leave a comment.

Myles B.
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John K.
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Jarrod W.
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Always great courteous service.

ANDREW T.
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Customer did not leave a comment.

eddie F.
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GREAT SERVICE

mary T.
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Customer did not leave a comment.

Jarrod W.
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No improvement; Matt Lake is always helpful and courteous. I use this location because of his personal attention and great customer service.

victoria A.
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The receptionist didn't explain the rental contract well. They charged my card extra and wasn't supposed to because I did what I was supposed to. Then I called once I seen my final receipt and they basically cheated me out of my money. Gas was left in the vehicle correctly and I asked a guy for a receipt of the gas they charged me for and he told me no.

JON B.
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Customer did not leave a comment.

Jarrod W.
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Lakeston always has excellent service, friendly staff and very helpful.

Cena B.
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Customer did not leave a comment.

Jarrod W.
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Staff is very courteous and helpful. Great service!

Annette S.
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Accusations made about damage to truck without conformation or contacting customer. Account charged without notification causing problems to customer's account.

Mattie S.
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Customer did not leave a comment.

Kathy M.
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Nothing, the people were very nice and prompt. I know they are dependable and I will go back to them in the future.

charles P.
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Customer did not leave a comment.

WILLIAM G.
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Matt Lake and his team are always accommodating. Would not go anywhere else in the area for my rental.

Phillip B.
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Customer did not leave a comment.

Arthur C.
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Minimum time involved to close out ticket and get my copy... Get the business done, but very friendly.

Lois B.
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Outstanding Sells and Service, the guys did their thing on the computer, show me the equipment, even backed my truck up and hooked up the trailer for me! Wished me a safe travels, and to call if I had any problems. I highly recommend this UHaul dealer. Go see them at Lakeston Muffler for your UHaul needs.

robert B.
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Really awesome service! They explained how the equipment worked and offered to help hook up my trailer! Awesome job Uhaul!

charlotte C.
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Was told one thing over the phone about moving my pick up location and was told I would be given extra miles and time becasue of the change and then I got charged extra at both the pick up location and the drop off location.

Jeff S.
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The person that was there was rude I had a phone call stepped out for a second he threw my recipient on the floor and would not help unload the trailer

jerry P.
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I arrived as the business was opening for the day. They only spoke to me after I first spoke to them. Once the return process was accomplished on the computer, they told me I was done and that I should receive an email confirming my return. They did not bother to tell me where to leave the trailer until I asked. They did not offer to help me disconnect the trailer or offer any assistance. It was a very awkward and unpleasant experience, and left me believing they truly did not care about the rental equipment or me as the customer. While my overall experience with U-Haul was great, the service provided by the employees at Lakeston Self Storage, or the lack thereof in this case, fell well short of the service I know U-Haul desires to provide. Thank you!

Alexander K.
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Roomy place makes drop off easy. Perfect! Thanks.

Nicholas F.
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Clean the uhaul dont charge

Muhammad S.
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Customer did not leave a comment.

Shambria M.
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This location was exceptionally nice and selfless. I really appreciate the help. There is nothing to improve on here. Everything was amazing.

MARVIN S.
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Mitchell J.
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SKIP L.
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David A.
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Air conditioner in truck didn't work, only blew out cool air, not cold air, had to ride with the windows down.

Donald H.
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Customer did not leave a comment.

mattie G.
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Nicole C.
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Everything was great. The people in Dublin are wonderful everywhere I go. Love this little town.

George C.
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Customer did not leave a comment.

CHANTEL H.
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Chris P.
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clean trucks that have been smoked in... especially ashes and smoke smell.

Ricky U.
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Professional helpful and courteous

daniel B.
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Thank you for your assistance with trying to locate a auto transport trailer. I left the unit with you yesterday afternoon.

Debbie F.
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Absolutely nothing! Service was excellent!

MIKE R.
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The people were nice but they didn't listen to me about needing extra miles to support my trip. I got hit with an unexpected bill for their mistake.

Darren W.
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They messed up my reservation and charged me an extra $300 and told me there's nothing I can do. Even though I verified my equipment rental and mileage as well as drop off destination, will NEVER deal with u-haul again! EVER

Jayson V.
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Robert W.
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IS CHURCH OF N.
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Russell M.
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Sherol T.
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TOM V.
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Computer system was very poor at the time of pick up. I was unable to leave with a paper copy of my contract, etc. I was also initially told to pick up the truck at a location that had no truck on their facility.

Mike H.
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I had to back trailer in spot, and had to unhook the trailer myself

Deborah F.
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Brian R.
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Michelle K.
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Very friendly staff!

timothy R.
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Steven R.
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Have a larger assortment of trucks.

Allen I.
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The equipment was poor quality and my contract had incorrect dates

Alan Y.
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Customer did not leave a comment.

DeVaughn S.
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I have no complaints or suggestions. Everything went smoothly.

Robert H.
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Friendly staff and very helpful including hook up of trailer and replacing worn wiring harness on trailer before I even noticed damage when picking up. A little confusing because they list the storage units as the address but the auto shop in front is the office. You can see the U-Haul equipment out front so it's not that bad to find.

diana R.
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Customer did not leave a comment.

MAtthew P.
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Barbara C.
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My experience was great. Customer service was excellent. I had no complaints.

Muhammad S.
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Customer did not leave a comment.

Susan E.
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Christopher S.
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ERIN K.
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Michael W.
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alferd M.
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Cynthia T.
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Candrell C.
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josh C.
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Sharon D.
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Lynn P.
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The staff were great and very helpful.

DONALD D.
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Customer did not leave a comment.

dell P.
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It seemed as if the owner was busy in the shop and that the girl working the counter was not very well trained. May have been because it was the weekend. No problem for me at the time because I was in no hurry this time. The staff was nice and friendly. I would visit them again.

William G.
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Customer did not leave a comment.

Kannan V.
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Customer did not leave a comment.

Emma O.
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The truck I reserved was not available for the date requested. It would have been helpful if I was notified in advance prior to showing up at the location for pick-up. I ended up with 26ft truck instead of a 10ft. However, the staff was very helpful with the whole situation and provided immeasurable assistance by going above and beyond his normal duties to provide me with a truck and driving it to my apartment late in the evening and assisting with loading the truck. That kind of customer service is priceless. Thank you!!!

William G.
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Matt, Colen, and Tim go out of their way to accommodate customers. Great customer service!

Daniel H.
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Super friendly staff. Kindness Wins :)

Jessica H.
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Customer did not leave a comment.

David T.
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Sonny B.
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He did not have the room to receive anymore equipment. He called another location to see if I could bring it there, they did not answer their phone so he arranged room for my unit.

terence M.
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Very nhelpful

William G.
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Customer did not leave a comment.

Sandy L.
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continue to provide great customer service as you do.

CYNTHIA C.
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No improvements needed. The customer serivce was excellent!!!

No reviews have been submitted for this location.

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