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JIM F
Customer Reviews for Lakeview Quick Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, they were respectful and very patient with my questions. Nice people
ALICIA PKallie was just wonderful
SUSAN GDesperately needed a trailer, called Lakeview and was hooking up less than 15 minutes later. Friendly family ran operation, fast with great customer service.
Wade IEverything was good the gentleman that was there for my pickup was amazing very helpful and kind and the lady that met us there for drop off was super sweet come to find out they are husband and wife so thank you both for all your help it is always nice when you run into kind caring people.
Lucy RThere was no specific person to help us. We were told to disconnect the trailer and drop out back of convenient store. It wasn't a bad experience as far as disconnecting and getting on our way, however we returned the trailer early and were curious about a credit. We still do not know the outcome.
James BAfter hours drop off, Small place but Convenient, didn't speak to anyone.
DAVID VThe truck was dirty and there was leaves and a tore up moving blanket in the back. The truck would not accelerate over 50mph.
Chevy GSuper friendly and fast service. Highly recommend this location. Thank You so much.
JEFFERY KWhat a great experience! Called to see if they had a truck, 15 minutes later I was driving away in a truck. It was quick and easy, and very friendly service. Kallie did an outstanding job, and knows her stuff!
DANIEL SNo one around, lost every step of the way. Didn't no where to park the 26ft truck at. I showed up a little after 9:00am I would think someone would have been on site for work by that time. Especially when I received text wanting to know when I would have the truck back for the fact someone else was waiting for said truck. Didn't seem like it to me. No one around it was a ghost town after 9:00am come on does anybody actually work anymore. I don't get it. But they really push that online check the truck in thru the app for an extra charge. Of course another extra charge by design to dig deeper in your pockets.
BRENT SNeeded a trailer for a one way trip and not only did they have one but were very friendly and helpful.
CLEOVISIII WThe U-Haul customer service was super nice however I ask for the Westside travel because I live less than two minutes away so I ended up going over 20 miles on the thing that I should’ve never even hit 20 miles had they put me at the right location.
Sabrina RThe team working here deserves a raise.
DANIEL DNice truck thanks
KARIM AConvenient location & great customer service..
RANDAL YHad a great experience and highly recommend. Professional service with a friendly welcome.
David MStaff was responsive and helpful. Although the lot is small, they accommodated nicely
JEREMY TThe lady who helped me with the rental was outstanding! She had all the paperwork completed, greeted me with friendliness and kindness, hooked up the trailer, and got me on my way quickly and efficiently. Best experience I've ever had with uhaul. I believe her name was Kaylee or Kayleigh. I will definitely rent from this location again.
Richard LGreat
coty bNot a thing you guys were great!
BRENT MGreat customer service
AARON JVery helpful and friendly
RODNEY LOutstanding service. Went above and beyond.
JOHN MEverything is is perfect all the time 💖.
ameer NThe door molding on the passenger side kept falling off when I opened and or closed the door.
Genese MThe 2 gentlemen were very accommodating, easy drop off and close out.
THOMAS LCommunication was poor
ANGELA TThe individual that helped me was friendly and helpful. He did an outstanding job.
nicholas rMake the 6x12 more user friendly. Entirely too heavy for an individual to drop off alone.
RAYMOND CVery disappointed at the function of the 6 x 12 trailer I rented. Entirely too tongue heavy for an individual to maneuver. Would never recommend renting one the those to anyone. Trucks were great.
Raymond CCustomer service was excellent. Friendly staff, and equipment in good condition.
ROBERT SNo idea about this location. I did mobile return using app, which worked fine. So all of the above is N/A, which isn’t available on the survey. U-Haul should add it. They should also add ratings on mobile pickup and mobile return.
Teresa SHave designated parking since it was hard to know. They were extremely friendly, paining was the only minor issue.
Phillip YEverything was perfect
Andrea CA little disorganized but nice to work with.
Robert MFriendly, Fast Service, and convenient
JOHN MNicest folks, even gave us free drinks.... that was a first! Called ahead of time and they had someone waiting for us, was able to leave truck at the gas pumps and the young lady parked it for us and was so helpful!
kEVIN AJust great customer service, simply that that. Very personable and professional. The best Uhaul experience I’ve had. Went over and beyond to help me. I will request this location for all my future rental needs.
ALLAN AOwner called and talked with me about my previous surgery which speaks volumes on wanting to improve. Goes a long way.
Bryan LWe were notified the day before departure that we would have to drive all the way to Guthrie to pick up the truck. The truck was junk. This experience was one of the worst ones I have had. The ck engine light was on. The truck was hard to keep on the road. The alignment was off and something was wrong with the front. Not all lights worked on the truck. The trailer lights didn't work and the plug kept falling out. We hit several rain storms and both wipers fell off. The drop off wasn't listed on the app. The place we dropped it off was rude and talked to us through the intercom. Again the worst experience I have had with Uhaul. I will not ever use that Yukon location, or the Guthrie location, or the place we dropped it off ever again. Might go to Penske or somewhere else next time.
Rick FGreat service
Jesse DWould not likely recommend for a pick up but drop off was really close to our house. Another self service situation. Gas station parking lot and food truck location all in one parking lot did not seem very functional.
Evan TI mentioned this to the person receiving the rental equipment, but I’m not sure if it went anywhere. The driver’s side ratchet strap on the auto trailer was doubled up and problematic to unwind upon pick up. The passenger side ratchet strap kept loosening on during the transport.
Kevin SOutstanding service! From online reservation to a quick pick up and easy return, everything went very well.
James AIt's a new location so I assume a permanent structure will go up at some point, other than that the people working there were very accommodating, friendly.
Kenneth JPersonnel were helpful and kind. No hassles on trailer pickup.
Drew BVery personable and bent over backwards to help.
Dianne FYoung lady that helped me was exceptional. Rented here before and I always request this location. Friendly family operated business.
Jeff K(see above, continued) At the dropoff location in Oklahoma, there were no attendants there to assist with the disconnection, as the trailer I had selected had no lift jack installed. There was a small trailer office with a sign, so I knocked and was greeted by a small child/teenager who simply said "Leave the trailer wherever you want". The parking lot was a sloping grass field so I couldn't exactly un-hitch as the trailer would roll away, and... again... there was no lift jack on the trailer itself. I asked if the child/teenager could fetch some large rocks as wheel chocks and leveraged the tongue of the trailer off my hitch myself. This was without a doubt the WORST UHAUL experience I have ever encountered. I have had several great experiences in the past, but this was by far the most abysmal.
NOLAN WVery friendly
Bradford DSelf drop and turn in of truck but there was not any info on where to park the 26 foot truck, the parking lot it small to accept this size truck return.
Lindsay SThe app definitely needs improvement but the staff at the store rescued me & checked me out
Diana MStaff/owner is customer service oriented and honest.
Wayne MHaven’t heard about the four day rental charge. The place wasn’t conducive to a business mounted deer head
BOB HGreat people to work with! Fast, friendly and professional.
Jeff K