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YOSEF C
Customer Reviews for Lakewood Auto Spa Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I had great service. I had the keys to the truck less than 5 minutes after i walked in the door!!
yosef gnull
aaron rI had great service. I had the keys to the truck less than 5 minutes after i walked in the door!!
yosef gThe customer care was amazing!
MOISHE BKnow the way U-Haul operates. The operator couldn’t find the stop off location that I found on your website. He just put a town into the computer. When I received the return location it was further than needed. Then when I went to return the two trucks the location was closed and there was no place to leave the keys. I had to drive about 45 minutes the next day to return the keys
William NAlways a pleasure dealing with this location. Owner extremely nice and accommodating!
MIKE BGreat experience! Customer service was great, very personable. The whole experience was extremely smooth and easy. Would definitely rent from this location again!
jakubowicz yOwner is a smart guy with a good heart
Israel TJimmy was very helpful and patient with explaining the operation of the 15’ truck! Highly recommend!!!
Dorothy BOwner was great to deal with!
Timothy MWonderful service!
Mercedes RExcellent service. Attendant very friendly and helpful. Whenever I need to rent a truck this location is where I will go.
Marcia LA friendly manager helped me get going and showed me where to drop off the keys. The van had 230 miles on it when I picked it up so it was VERY clean and well maintained.
Matthew Knice guy, easy to deal with, in and out!!!!!!
yosaif wSuper friendly staff and fine gentleman @ this location highly recommend
Amerique AAmazing service, very friendly, and helpful. They allowed me to park my car there while I had the truck out. I highly recommend this location
Yisroel NVery tight for dropping off a truck. I dropped off after hours so no personnel available. Had to remove road block to drop truck off
PHILIP AStaff is great. Center is appealing and easy to find ! the manager There is terrific. Get you in and out in five minutes no waiting time, courteous and professional. even saved us money by recommending a smaller truck for what we were moving. We had no idea worked out great !!thanks again J
peretz Bnothing to improve ). location was excellent and convenient., Customer service was great. We were in and out in five minutes and on our way. The U-Haul representative couldn't be any more friendlier. Such a gentleman made us feel welcome and excited about our move...
cruz rEasy accessible trucks. Nothing needed.
Mark RNasty owner...
eli bSelf check in is rather complex. It took my wife and myself 45 minutes to navigate the applications necessary to obtain the key for the truck. Return also took about 15 minutes.
rocco gEverything was easy and smooth. The movers recommended got the job done load and unload in less the an hour. Highly recommend
Rebekah BPoor service nasty attitude and was over charged
abvyev yThe rental was disgusting when we got it. Full of sand n dirt and WE had to clean it
Wanda MThe place itself was fine and Jimmy was great. Had to go out of my way from my normal pick-up location because the van I wanted wasn't available, but it was fine.
PETER TCharges were off
Akiva RVery difficult to find, but otherwise an easy drop off
Richard LI would continue to do what the gentleman is doing. Great customer service and truck was very clean. Best experience I’ve had with U-Haul. In addition to this location the customer service representatives from Tom’s River were wonderful and helped throughout the process.
Phil RI rented a van and got a box truck and the location is hard to find. The truck worked fine and pick up was easy.
Peter CMale it easier to find
LINDA BThere was no parking when we came to return the truck. There should be a few designated spots in the area for Uhaul returns. it was very confusing when we showed up there.
Adina LVery nice person, fast and easy drop off .
LISA Mfriendly staff. helpful knowledgeable.. walked us through our first move.)
nick cA+. !
nick cdropped off at night
KEVIN SExcellent service! Thank you
Evelyn Hdifficult to find the key box, gas tank only 1/4 full, no dolley or furniture pads that were preordered and paid for.
David JI was charged $30 for fuel and I didn’t even go that far . It started off as half tank and when I returned it it was not even half inch from half! $30 really?
Elijah SThe person at the location give him 10 stars
Tashawn WThe person my husband and son dealt with was rude. He through the keys to my son and walked away saying the contract would be emailed. Then he disappeared. My husband received no receipt for the amount he had to pay and the contract had no amount on it.
Joetta HNot sure if this has anything to do with location. Returning vehicle took over 40 min. The app would not work right and there was a 45 min wait to talk to customer service. Finally submitted pictures via email I found on U-Haul.
Andrew RQuick and friendly service!!
Mike RThe gentleman that helped me was very pleasant and it was a nice experience
THEODORE BNothing at all manager was very helpful and polite
Jocelyn RNothing at all. Manager Jim was great helpful and very receptive to me. Was very pleased. Thank you thank you
Jocelyn RI looked at a few reviews of this place which I usually dont do. Saw a bad one that stated this place is a scam cause the truck had a quarter tank of gas when they got it. They chose to not read or listen to U-haul's terms and conditions and filled the tank up, didnt use all the gas and give this place a bad review. This person is an idiot and probally lived a privlaged life and never had to rent a vehicle. Then decided to trash this guys name and place of business online. This is a car wash or something like that. Not the U-haul corp. The guy behind the desk simply did his job. The truck was clean and worked perfectly fine. I usually dont leave reviews but after reading that one and going to the place i felt obligated.
rich dA bit more lighting and the key box was difficult to locate.
Alain MI was there before 5 to return and were closed already
Shimon WWithout question we experienced top notch professional and friendly customer service when picking up our 20’ moving truck. So much so that we had a slight glitch while picking the truck up as we were there before the location opened—before I could think of a solution my cell phone rang—-it was Jim the owner. He has seen us on camera and called to check to see if everything was ok. Then walked us through the steps needed to get the key. Great location and superb ownership and management. Thanks for a great experience! He even checked up on us later as our move progressed. Awesome.
MARK BThe guy named Michael said he was a manager yet he was very very rude! He cut me off while I was trying to explain to him about my original reservation, didn’t let me finish what I was trying to say instead he kept saying “do you want this or not, I have to go” very poor customer service especially if he really is a manager as he said.
Trixie ZConvenient friendly excellent central location Easy visible from the street truck was lined up very convenient people were above and beyond employees very friendly and very considerate great staff great spot very happy would highly recommend Jim goes above and beyond thanks again
jay gFront right tire was basically flat!!!
Abraham Wthey said they close at 5 pm I got there at 4 pm and it was closed!!!
Akiva LMy scheduled pick up was 3pm. This was changed to 2:30pm by U Haul because they changed my pick up location which closes at 3pm. On the pick up date they called me at 1:15pm stating that they were not going to be there and they were checking me in over the phone and would leave the keys in the car. This resulted for my contract to start at 1:15pm. When I picked up the truck at 3pm the keys were not in the car and delayed everything for me
Dirk DNo one available for at least 10 minutes, then they sent me to a different location. Second location person was extremely unhelpful and rude! We reserved a van online with a Washington DC drop off. They said we could only have a truck to do that, not the van we reserved online. Awful experience. Will not be back.
Terrence M