Customer Reviews for Lakewood Auto Spa Inc

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Lakewood Auto Spa Inc

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Matt W.
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Customer did not leave a comment.

Akiva L.
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they said they close at 5 pm I got there at 4 pm and it was closed!!!

Dirk D.
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My scheduled pick up was 3pm. This was changed to 2:30pm by U Haul because they changed my pick up location which closes at 3pm. On the pick up date they called me at 1:15pm stating that they were not going to be there and they were checking me in over the phone and would leave the keys in the car. This resulted for my contract to start at 1:15pm. When I picked up the truck at 3pm the keys were not in the car and delayed everything for me

James A.
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Customer did not leave a comment.

joaquin S.
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Customer did not leave a comment.

Terrence M.
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No one available for at least 10 minutes, then they sent me to a different location. Second location person was extremely unhelpful and rude! We reserved a van online with a Washington DC drop off. They said we could only have a truck to do that, not the van we reserved online. Awful experience. Will not be back.

Andrew C.
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Binyomin W.
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robert J.
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Benjamin B.
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The gentleman who helped me out was great, friendly and informative. My only complaint was finding this location. It's location and signage really needs an overhaul as it shares the same building as a car wash which is behind some other building. Otherwise, I'd rent a truck from here again as I had no other problems.

Robert B.
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I attempted to complete the remote pick-up, but I ended up having to negotiate the pick by phone. Insufficient internet service.

Joseph B.
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Customer did not leave a comment.

dawn P.
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He gave me 2 different price after I told him he was 120 dollars to much yr was more interested in the car spa then uhaul never again

Ava D.
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Customer did not leave a comment.

Mark L.
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I had to park the uhaul on the street behind another uhaul van because the lot was overloaded with other cars not uhaul vehicles.

Henry B.
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i reserved a 24 hour rental and the guy made me return it earlier without any discounted price. i had better expectations

maureen G.
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Customer did not leave a comment.

Shmuel S.
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Tell them about your cleaning fee BEFORE the rental!!!!!

Louis V.
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Very crowded, challenging to navigate property/ location.

Lou R.
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Customer did not leave a comment.

diane S.
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Roy H.
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The vehicle was returned under the included mileage yet the number was boosted so that an additional miles were charge to my bill. The fuel was more than the initial amount yet additional charges applied. I am very disappointed with the Uhaul company and after years of using this service I will be switching because of the blatant inflation of the numbers.

Douglas S.
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I would rather deal with a person face to face

Norman H.
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Customer did not leave a comment.

melinda B.
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Friendly and fast service!

Aleida B.
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Vlad T.
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Absolutely great service and superior experience. Thank you!

Joseph Z.
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Jazmyn P.
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Jessica W.
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rich S.
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William F.
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Diane H.
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Christopher F.
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The owner at Lakewood Auto very nice and extremely helpful.

JASON W.
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Customer did not leave a comment.

Alexander V.
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The location is confusing and I was charged extra money due to having issues locating the truck and getting it returned. I had the truck for an extra 30 min and was charged for a whole other day! I picked it up 30 min late cause I couldn't find the place!

chayie S.
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Customer did not leave a comment.

Michael H.
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Joseph G.
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Friendly courteous owner. Very helpful in make this a easy experience. Thanks

Moziel W.
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Customer did not leave a comment.

Stephen P.
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Jack G.
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Very little if any signage directing me where to drop the truck after hours. Almost went to wrong location. Was also charged a refueling fee when I returned the vehicle with the amount of gas I was supposed to.

marissa R.
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Truck damaged, dirty inside with mud & old coffee spills, manager very rude at this pick up location. Billed me insirance although I had not ordered.

richard A.
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Customer did not leave a comment.

ana B.
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The attendant did not go over details and over charge 14 extra not applicable to the contract due to the poor attention im not happy.

SCOTT S.
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Customer did not leave a comment.

Briana O.
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I will never use uhaul again. This company is ridiculous. I was forced to call customer service over 7 times to get everything in order and I'm still waiting for them to fix my bill because I got charged for 2 hand trucks I never recieved. Very poor communication and customer service. NEVER AGAIN!

Daniel I.
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Customer did not leave a comment.

Dor P.
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Very poor signage, no clear area to leave the truck and the key drop off was so poorly marked we had to go twice and still couldn't find it. Really need to improve signage so location can be found easier

Doris M.
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Customer did not leave a comment.

Shraga W.
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laura C.
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Our first experience was an absolute nightmare. My wife and I spent over two hours on the phone trying to get her vehicle. And addition when we arrived in Lakewood no one was available even though the stated hours or until 5 o'clock. We got there at four o'clock. After long drawn out ordeal we finally got the truck and from that point everything was smooth. Please feel free to contact me if you would like any additional comments.

John K.
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I dropped off at this location after hours. The address is misleading because you need to drive the rental down the side street to this particular lot. Not accessible by ocean Ave.

Stacey B.
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I used the 24 hour pickup. Lakewood auto spa had my equipment ready to go for early AM with clear instructions. Perfect for my moving needs!

mohammed Q.
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Customer did not leave a comment.

Elizabeth C.
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we got charged twice for ins and taxes for some reason

ANTHONY C.
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Fast , friendly,great experience

robert F.
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I was overcharged from what was listed on line and as was verified by the agent on the phone and was also given less free mileage than what was agreed to as well. When I called the agent in Toms River, NJ where I originally called to book the vehicle, the agent was less that pleasant and was of no help. I left an email for U-Haul corporate the following Monday after the Saturday drop off in Philadelphia to explain the overcharge and the incorrect mileage allowance and was never responded back to no more Uhaul for me and will never recommend to anyone as well !

Dwayne C.
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Customer did not leave a comment.

Roger T.
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Yackov W.
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anne M.
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Was told can return to any uhaul in jersey city this was not the case very inconvenient set our move back over an hour I have used uhaul before with no problems but again very dissatisfied

Michael L.
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Pick up location was outrageously far resulting in a 52 dollar Uber ride to pick up the truck. The pick up location changed as I was literally in the Uber. Poor logistical planning. Truck smelled horrible and rode rough.

Joel M.
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Customer did not leave a comment.

YEHUDA G.
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Karen P.
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Whole experience was a 10 from the fwg go. No problems whatsoever

Joseph H.
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Customer did not leave a comment.

Sean H.
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I returned the truck with a full gas tank and dropped the key in the appropriate box on 6/26. On 6/27 I get the email with the receipt charging me for an additional 56 dollars. I call the u haul dealer there on 6/27 and explain the situation to him. He was rude and unprofessional on the phone in his response to me saying that the truck was only half full. Something fraudulent is going on at this place as I returned this truck with a full tank and I only used a quarter of a tank to begin with.

Laura P.
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The location is very hidden and it took us a while to figure it our where we were going. Also street leading to it narrow. It would be challenging for somebody who doesn't have much experience driving a truck to get out of there. I personally don't a ton of experience and was concerned. The service, however, was good, and I was in and out of their office quickly.

Dayle V.
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The owner of the car wash (where the UHaul trailer was kept) couldn't be nicer and more helpful. I'd definitely recommend. Note that you enter at the car wash, which is behind #1260 Ocean. Turn onto Hoover and proceed 200 feet.

Thomas C.
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The place was closed upon my arrival and had a sign on the door stating they would be closed Sunday and Monday. The location of the place was not really appealing.

robert C.
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Customer did not leave a comment.

Uri S.
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Were should I park the truck

Yasmina A.
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Customer did not leave a comment.

J. STEPHEN H.
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Customer did not leave a comment.

FRANK S.
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I drop off the trailer in the same condition received yesterday but the U Haul representative at Lakewood Auto Spa Inc. would not give me a receipt for the drop off or sign off on my contract from Rics Marine & Boat Storage Inc.

MICHAEL R.
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The computer wasn't working and the guy had to swipe our card 4 different times and contact customer service a few times also. It took much longer than it should have to get the truck.

SARAH T.
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I was told that I would be allow 84 miles but in actuality, I was only allowed 30. I told my situation that I was going down to South Jersey and then back up to Neptune but I was only accounted for the miles from Lakewood to Neptune although I made it clear I was going down then up.

Joe R.
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The truck's check engine light was on and the break alarm came on and remained on for the whole 2 hour trip to my location. it was annoying to drive with the break alarm ringing the whole trip

John B.
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Customer did not leave a comment.

Rachelle S.
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Bathroom was a guys bathroom Not something a woman would want to use

SCOTT Y.
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Customer did not leave a comment.

CHERYL M.
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Louis S.
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Customer did not leave a comment.

JAVILER R.
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Lakewood Auto Spa was simply the best; I had a great experience. I found the staff professional, knowledgeable, friendly, helpful, and extremely accommodating. And the whole rental experience took less than 5 minutes. I would recommend “Lakewood Auto Spa” to anyone, and everyone.

JEFFREY L.
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Nobody was at the drop off site, even though it was mid-day

Patrick R.
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I drove around for an hour to find a place that would accept the trailer (multiple locations in my city only wanted trucks). Through the district manager we found this location only to find that there was nowhere to drop it. I had to move cones and barrels that were used to keep people out of the property to drop the trailer behind the building. No idea if that's where is went but the entire property was packed with cars (it's a used car lot) and it was the only spot left. I'm sure they were no happy but they didn't have any signage or room to do after hours drops.

NISSIM S.
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Customer did not leave a comment.

jim K.
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Truck was clean, pickup was easy, but The truck had no loading ramp. It was missing at pickup. The move became much more difficult

Tom G.
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This rental was 100% hassle free. The truck was clean and in very good condition. I was greeted promptly when I walked in. I had completed the on line ahead of time paperwork so I was in and out in less than 10 minutes. I would recommend using this rental service.

Jon K.
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Customer did not leave a comment.

Carol D.
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MARY W.
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Too expensive. .mileage

JOHN B.
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Customer did not leave a comment.

SUSAN M.
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Customer did not leave a comment.

William E.
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Manager/owner was very friendly and helpful. Will definitely use again.

KYLE S.
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Was confirmed to pick up equipment in toms river, I was than informed equipment was at another location the day of pick up this cost me time and to loose money for my business, will never rent from u haul again.

JOHN P.
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Customer did not leave a comment.

linda G.
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Customer did not leave a comment.

JUSTIN O.
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This was the wrong equipment, even though I prepaid and verified it twice. Another trailer was 4 hours away. I drove 8 hours to this location to pick up furniture about 45 minutes from there. The lack of the right size trailer cost me having to make a future trip to get the rest of it. I also had a trailer at home bigger than the one I was forced to take. I had to spend 25 minutes on the phone trying to resolve the issue., the local guy offered no help or to go over the trailer and hook it up. Also I was promised a lower price on the smaller trailer when talking to customer service, I didn't get it. This is the 3rd u haul has ruined my move.

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