Customer Reviews for Lakewood Auto Spa Inc
(U-Haul Neighborhood Dealer)

189 reviews

1260 Ocean Ave   Lakewood, NJ 08701

(732) 719-8659

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(732) 719-8659

1260 Ocean Ave
Lakewood, NJ 08701

Services at this Location:

Office Hours

  • Mon-Fri: 9:30 am–5 pm
  • Sat: 9 am–3 pm
  • Sun: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

Customer did not leave a comment.

Yehuda C 
Rating:
5.0

Customer did not leave a comment.

Pranam N 
Rating:
5.0

Everything was easy and smooth. The movers recommended got the job done load and unload in less the an hour. Highly recommend

Rebekah B 
Rating:
5.0

Customer did not leave a comment.

HIRSH Z 
Rating:
1.0

Poor service nasty attitude and was over charged

abvyev y 
Rating:
2.0

The rental was disgusting when we got it. Full of sand n dirt and WE had to clean it

Wanda M 
Rating:
4.0

The place itself was fine and Jimmy was great. Had to go out of my way from my normal pick-up location because the van I wanted wasn't available, but it was fine.

PETER T 
Rating:
1.0

Charges were off

Akiva R 
Rating:
5.0

Customer did not leave a comment.

Rich M 
Rating:
2.0

Customer did not leave a comment.

perla p 
Rating:
3.0

Very difficult to find, but otherwise an easy drop off

Richard L 
Rating:
5.0

I would continue to do what the gentleman is doing. Great customer service and truck was very clean. Best experience I’ve had with U-Haul. In addition to this location the customer service representatives from Tom’s River were wonderful and helped throughout the process.

Phil R 
Rating:
3.0

I rented a van and got a box truck and the location is hard to find. The truck worked fine and pick up was easy.

Peter C 
Rating:
2.0

Male it easier to find

LINDA B 
Rating:
4.0

There was no parking when we came to return the truck. There should be a few designated spots in the area for Uhaul returns. it was very confusing when we showed up there.

Adina L 
Rating:
5.0

Very nice person, fast and easy drop off .

LISA M 
Rating:
5.0

Customer did not leave a comment.

Sean C 
Rating:
5.0

Customer did not leave a comment.

Arnaldo B 
Rating:
5.0

friendly staff. helpful knowledgeable.. walked us through our first move.)

nick c 
Rating:
5.0

A+. !

nick c 
Rating:
4.0

dropped off at night

KEVIN S 
Rating:
5.0

Excellent service! Thank you

Evelyn H 
Rating:
5.0

Customer did not leave a comment.

Mariber M 
Rating:
1.0

difficult to find the key box, gas tank only 1/4 full, no dolley or furniture pads that were preordered and paid for.

David J 
Rating:
4.0

Customer did not leave a comment.

Teresa D 
Rating:
5.0

Customer did not leave a comment.

Patrick K 
Rating:
5.0

Customer did not leave a comment.

tim h 
Rating:
5.0

Customer did not leave a comment.

Gary H 
Rating:
5.0

Customer did not leave a comment.

Mary A 
Rating:
5.0

Customer did not leave a comment.

Paul H 
Rating:
4.0

Customer did not leave a comment.

Jennifer F 
Rating:
1.0

Customer did not leave a comment.

Richard S 
Rating:
3.0

Customer did not leave a comment.

Lisa T 
Rating:
5.0

Customer did not leave a comment.

Michael U 
Rating:
5.0

Customer did not leave a comment.

Joseph L 
Rating:
1.0

I was charged $30 for fuel and I didn’t even go that far . It started off as half tank and when I returned it it was not even half inch from half! $30 really?

Elijah S 
Rating:
5.0

The person at the location give him 10 stars

Tashawn W 
Rating:
1.0

The person my husband and son dealt with was rude. He through the keys to my son and walked away saying the contract would be emailed. Then he disappeared. My husband received no receipt for the amount he had to pay and the contract had no amount on it.

Joetta H 
Rating:
5.0

Customer did not leave a comment.

Mayer a 
Rating:
3.0

Customer did not leave a comment.

Walter K 
Rating:
2.0

Not sure if this has anything to do with location. Returning vehicle took over 40 min. The app would not work right and there was a 45 min wait to talk to customer service. Finally submitted pictures via email I found on U-Haul.

Andrew R 
Rating:
5.0

Customer did not leave a comment.

Linda P 
Rating:
5.0

Quick and friendly service!!

Mike R 
Rating:
5.0

The gentleman that helped me was very pleasant and it was a nice experience

THEODORE B 
Rating:
5.0

Nothing at all manager was very helpful and polite

Jocelyn R 
Rating:
5.0

Customer did not leave a comment.

David O 
Rating:
5.0

Nothing at all. Manager Jim was great helpful and very receptive to me. Was very pleased. Thank you thank you

Jocelyn R 
Rating:
1.0

Customer did not leave a comment.

VICTORMICHAEL D 
Rating:
5.0

I looked at a few reviews of this place which I usually dont do. Saw a bad one that stated this place is a scam cause the truck had a quarter tank of gas when they got it. They chose to not read or listen to U-haul's terms and conditions and filled the tank up, didnt use all the gas and give this place a bad review. This person is an idiot and probally lived a privlaged life and never had to rent a vehicle. Then decided to trash this guys name and place of business online. This is a car wash or something like that. Not the U-haul corp. The guy behind the desk simply did his job. The truck was clean and worked perfectly fine. I usually dont leave reviews but after reading that one and going to the place i felt obligated.

rich d 
Rating:
4.0

A bit more lighting and the key box was difficult to locate.

Alain M 
Rating:
3.0

Customer did not leave a comment.

Jennifer D 
Rating:
3.0

I was there before 5 to return and were closed already

Shimon W 
Rating:
5.0

Without question we experienced top notch professional and friendly customer service when picking up our 20’ moving truck. So much so that we had a slight glitch while picking the truck up as we were there before the location opened—before I could think of a solution my cell phone rang—-it was Jim the owner. He has seen us on camera and called to check to see if everything was ok. Then walked us through the steps needed to get the key. Great location and superb ownership and management. Thanks for a great experience! He even checked up on us later as our move progressed. Awesome.

MARK B 
Rating:
1.0

The guy named Michael said he was a manager yet he was very very rude! He cut me off while I was trying to explain to him about my original reservation, didn’t let me finish what I was trying to say instead he kept saying “do you want this or not, I have to go” very poor customer service especially if he really is a manager as he said.

Trixie Z 
Rating:
3.0

Customer did not leave a comment.

Matthew M 
Rating:
5.0

Convenient friendly excellent central location Easy visible from the street truck was lined up very convenient people were above and beyond employees very friendly and very considerate great staff great spot very happy would highly recommend Jim goes above and beyond thanks again

jay g 
Rating:
3.0

Front right tire was basically flat!!!

Abraham W 
Rating:
3.0

Customer did not leave a comment.

Barbara M 
Rating:
3.0

Customer did not leave a comment.

Matt W 
Rating:
1.0

they said they close at 5 pm I got there at 4 pm and it was closed!!!

Akiva L 
Rating:
2.0

My scheduled pick up was 3pm. This was changed to 2:30pm by U Haul because they changed my pick up location which closes at 3pm. On the pick up date they called me at 1:15pm stating that they were not going to be there and they were checking me in over the phone and would leave the keys in the car. This resulted for my contract to start at 1:15pm. When I picked up the truck at 3pm the keys were not in the car and delayed everything for me

Dirk D 
Rating:
3.0

Customer did not leave a comment.

James A 
Rating:
5.0

Customer did not leave a comment.

joaquin S 
Rating:
1.0

No one available for at least 10 minutes, then they sent me to a different location. Second location person was extremely unhelpful and rude! We reserved a van online with a Washington DC drop off. They said we could only have a truck to do that, not the van we reserved online. Awful experience. Will not be back.

Terrence M 
Rating:
3.0

Customer did not leave a comment.

Andrew C 
Rating:
5.0

Customer did not leave a comment.

Binyomin W 
Rating:
5.0

Customer did not leave a comment.

robert j 
Rating:
3.0

The gentleman who helped me out was great, friendly and informative. My only complaint was finding this location. It’s location and signage really needs an overhaul as it shares the same building as a car wash which is behind some other building. Otherwise, I’d rent a truck from here again as I had no other problems.

Benjamin B 
Rating:
3.0

I attempted to complete the remote pick-up, but I ended up having to negotiate the pick by phone. Insufficient internet service.

Robert B 
Rating:
3.0

Customer did not leave a comment.

Joseph B 
Rating:
1.0

He gave me 2 different price after I told him he was 120 dollars to much yr was more interested in the car spa then uhaul never again

dawn p 
Rating:
4.0

Customer did not leave a comment.

Ava D 
Rating:
2.0

I had to park the uhaul on the street behind another uhaul van because the lot was overloaded with other cars not uhaul vehicles.

Mark L 
Rating:
2.0

i reserved a 24 hour rental and the guy made me return it earlier without any discounted price. i had better expectations

Henry b 
Rating:
5.0

Customer did not leave a comment.

maureen g 
Rating:
2.0

Tell them about your cleaning fee BEFORE the rental!!!!!

Shmuel S 
Rating:
3.0

Very crowded, challenging to navigate property/ location.

Louis V 
Rating:
5.0

Customer did not leave a comment.

Lou R 
Rating:
5.0

Customer did not leave a comment.

diane s 
Rating:
2.0

The vehicle was returned under the included mileage yet the number was boosted so that an additional miles were charge to my bill. The fuel was more than the initial amount yet additional charges applied. I am very disappointed with the Uhaul company and after years of using this service I will be switching because of the blatant inflation of the numbers.

Roy H 
Rating:
3.0

I would rather deal with a person face to face

Douglas S 
Rating:
5.0

Customer did not leave a comment.

Norman H 
Rating:
5.0

Friendly and fast service!

melinda b 
Rating:
3.0

Customer did not leave a comment.

Aleida B 
Rating:
5.0

Absolutely great service and superior experience. Thank you!

Vlad T 
Rating:
3.0

Customer did not leave a comment.

Joseph Z 
Rating:
4.0

Customer did not leave a comment.

Jazmyn P 
Rating:
1.0

Customer did not leave a comment.

Jessica W 
Rating:
5.0

Customer did not leave a comment.

rich s 
Rating:
3.0

Customer did not leave a comment.

William F 
Rating:
3.0

Customer did not leave a comment.

Diane H 
Rating:
5.0

The owner at Lakewood Auto very nice and extremely helpful.

Christopher F 
Rating:
5.0

Customer did not leave a comment.

JASON W 
Rating:
1.0

The location is confusing and I was charged extra money due to having issues locating the truck and getting it returned. I had the truck for an extra 30 min and was charged for a whole other day! I picked it up 30 min late cause I couldn’t find the place!

Alexander V 
Rating:
5.0

Customer did not leave a comment.

chayie s 
Rating:
4.0

Customer did not leave a comment.

Michael H 
Rating:
5.0

Friendly courteous owner. Very helpful in make this a easy experience. Thanks

Joseph G 
Rating:
5.0

Customer did not leave a comment.

Moziel W 
Rating:
5.0

Customer did not leave a comment.

Stephen P 
Rating:
1.0

Very little if any signage directing me where to drop the truck after hours. Almost went to wrong location. Was also charged a refueling fee when I returned the vehicle with the amount of gas I was supposed to.

Jack G 
No reviews have been submitted for this location.

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