Customer did not leave a comment.Gia C.
Customer Reviews for Lalor Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The van was new and in perfect shape. Heather was wonderful - very helpful and very nice. +++++Frederick F.
*** WORST EXPERIENCE EVER *** (Rented a van on 05/04/21) To begin with, the manager, Heather, did not make any effort to do her job. She sent me out all on my own to get my rental van, along with the dolly that I rented, after I paid her without doing a walk thru with me like EVERY other uhaul rental locations I have used in the past 20 years. She told me that she was giving me a brand new van. When I got there, the van she gave me smelled like urine and the right side mirror was cracked. I went back inside to tell her that I didn't feel comfortable driving the that van. Without changing/updating my paperwork (receipt: I was charged $66.57 immediately) she said to grab the van behind it and again, without a walk thru and I had to load up the dolly from the damaged van to the replacement. I returned less than the hours I rented it for. I didn't go far (26 miles) and I put $5 in gas thinking it would be enough. I was charged $13.50 for the gas she claims I used. Then on the updated statement she emailed me, it stated that I went 26 miles plus an additional â€œpreviousâ€ 20 miles. My starting mileage was at 10,592 and ending mileage was 10,618 which is a total of 26 miles at $.99/mile. I was charged for $46 miles. On 05/05/21, I spoke with Heather and explained to her that the difference in mileage and what was used was only $26 miles. She kept going on the calculator and I was told she would need to have her manager look at the total and give me a call back. It is now 05/11/21 and I received 2 emails with my uhaul receipt which is charging me an additional charges of $20.77 and $41.88. I also received a text that I now have a collections balance of $71.88 and on this record I was charged â€œ1 mile at $45.54â€. I have been on hold with the corporate office from Uhaul. I have never had this problem in the 20 years I have used Uhaul. If you are a manager, you should be able to address a small problem immediately when clearly the Math shows that I was overcharged 20 miles. Instead of being at my doctor's appointment, I am waiting for upper management to address this matter. The manager at Mott Place (Trenton, NJ) is unprofessional, lazy, incompetent and has no knowledge of running a facility nor being a manager, regardless of the 16 or 18 years she has been with Uhaul. Her work ethic and her wisdom shows no reflection of the many years she has been with your company. That will be the first and last time I deal with that location. *** I still have not received a call from the manager and her supervisor.KATRINA F D.
Customer did not leave a comment.Tina H.
Customer did not leave a comment.Carmelo A.
Customer did not leave a comment.JOSEPH G.
Customer did not leave a comment.RAMS C.
Customer did not leave a comment.Aaron H.
More UHAUL Signage near the Buildingcristal S.
Customer did not leave a comment.christopher O.
See comment aboveBarbara I.
Customer did not leave a comment.Jennifer P.
Customer did not leave a comment.Judith S.
Customer did not leave a comment.Julio S.
Customer did not leave a comment.Bob W.
Customer did not leave a comment.Dominick R.
Heather was very helpful and professional. Excellent customer service :)John H.
Customer did not leave a comment.Carter T.
Very quick and smooth transaction.Michael D.
The mobile app was supposed to speed up the process but did not. I also saw small immaterial charges on my car that I did not agree toRAHEEM R.
Customer did not leave a comment.Martin G.
Friendly customer service.Jennifer J.
Customer did not leave a comment.Kevin C.
Sure, one thing. The van smelled like some sort of animal. Perhaps someone was hauling meat or leather goods? Other than that, it was great! Very accommodating.Georgette C.
They charged me for a extra day, when I actually turned truck in before time in was due.Elizabeth F.
My first time and perhaps the last. Staff was not available to rent at the time requested. I was there on time and told to come back in an hour. Truck had plumbing parts and other miscellaneous itmes in bed. Was told truck was half empty when I picked it up. It was not. I returned it exactly how I found it and was charged a refuleong fee. Please tell me this isn't normal for Uhaul rentals, it falls well short of basic customer service levels in virtually every categoryJoe H.
Customer did not leave a comment.Mandi E.
Customer did not leave a comment.John R.
Customer did not leave a comment.Heather W.
Customer did not leave a comment.Bill R.
Customer did not leave a comment.kathy C.
Customer did not leave a comment.Angela I.
Thank you lady as the only one present to help out!!Daniel J V.
Customer did not leave a comment.DYLAN C.
I really like the Mott pl location would rent from them anytime down to earth friendly . Heather is awesomephyllis W.
Great PersonalityJavier F.
Customer did not leave a comment.ROSE F.
The young lady was nice and went over everything with us Great jobNEAL B.
Very proffessional buisness, had my auto transporter staged out and ready for me at the moment I made a reservation. Ive rented before through Heather at lalor storage and shes amazing, very easy going and super sweet. Excellent!TRAVIS E.
The vehicle had strong smell of urine when it was picked up. After leaving our equipment in the vehicle overnight, we unpacked it the following morning. My husband spotted a cockroach in our kitchen. We have resided here for 24+yrs without any pests, so it must've been in the rental truck. We rented the truck to transport our catering equipment and supplies. It was fortunate that all our perishables were sealed in our cooler or in airtight plastic and cooked onsite. But in light of this situation, I will not rent any other vehicle in the future. I'll make multiple trips with our smaller truck instead of risking the good sanitation of our location.Kimberly C.
We had a hard time finding the place because it was hidden in an Alley, They should have a sign by Mott Place so people can see it right away.RosaMia P.
Customer did not leave a comment.Brian C.
Customer did not leave a comment.Marilyn O.
You should have pest control come frequently... I saw a roach crawling on the reception desk, so I'm sure there's a ton more throughout the facility and in people's belongings...HUSSAIN H.
Nothing. The lady working there couldn't have been more friendly or helpful!Lynda F.
Truck had fender damage before I used truck.WILLIAM J.
did not have 24 moving blanket as requested only had 11. did not takeFRANK S.
I had confirmed reservation for 8/14 at nearby location in Bridgewater. Luckily I called the location prior to arrival and was told there are no trucks available. I just had 1 hour to rush to the Trenton location where only a 20ft truck was available. I called uhaul 800 number on 8/17 to report the inconvenience and aggravation caused. I was told my complaint was registered and a customer service representative will call in 3 to 4 days. No call yet which exhibits total lack of customer service and care.ARCHANA H.
nothing the representative was helpful and handy everything in a timely manner and friendly i would use your facilities again if i needed to.connie L.
Customer did not leave a comment.GRACE H.
truck burn a lot of gas I spent $140Clyde T.
Reserved van at one location... got sent to different location to pick up and drop off... but i had to pay for additional mileage. Don't let your locations reserve vehicles that aren't going to be available.adam G.
The service was wonderful and even though the sweet lady wasn't feeling well she still took care of us in the most professional manner and we thank her and the company.TRISHEENA A.
Customer did not leave a comment.Joel C.
Renting a truck from U-haul was a pleasant experience. The agent was friendly and helpful.MICHAEL A.
Customer did not leave a comment.MARY T.
Heather Williams is a great manager.Peter H.
After hours drop off would be a great addition.Andrew S.