Customer Reviews for L&B Automotive

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of L&B Automotive

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Donald G. on

Rating:

The only thing you could do for the next customer is not send them to this location! It looked like a junkyard with NO Uhaul signage! Dirty, filthy and unkept.

Clayton C. on

Rating:

Customer did not leave a comment.

RODNEY G. on

Rating:

The guys were the greatest

Andrew H. on

Rating:

Customer did not leave a comment.

Angela I. on

Rating:

Customer did not leave a comment.

bts T. on

Rating:

Customer did not leave a comment.

bts T. on

Rating:

Customer did not leave a comment.

Daniel R. on

Rating:

Customer did not leave a comment.

Karla M. on

Rating:

Customer did not leave a comment.

Roy M. on

Rating:

Customer did not leave a comment.

Kayla J. on

Rating:

Great customer service

Eric W. on

Rating:

Leo was a super nice guy and was very friendly and helpful.

Damon C. on

Rating:

Customer did not leave a comment.

Cassandra T. on

Rating:

Customer did not leave a comment.

Allie G. on

Rating:

Inside was extremely dirty and run down. There was a feral cat and rancid cat food inside. Also had a TERRIBLE exerpience overall with picking up the UHaul. My pickup location was switched last minute, and I was told that I would still have to pick up the equipment I purchased at the original location. I was NOT told the time that the original location closed, so by the time I got there it was closed and I couldn't pick up the item I had ALREADY PURCHASED. When I called the UHaul help line they insisted I hadn't payed for the equipment even though I have evidence of the withdrawal from my bank account. Moving is already stressful enough without all of this nonsense I had to deal with. Terrible experience.

bts T. on

Rating:

Customer did not leave a comment.

Ismael D. on

Rating:

The place I selected to get the Uhaul is only 5 minutes away from where I was. Then I get a text to pick up the truck 20 miles away. The location is a car repair shop and can't see any Uhaul truck so I have to go inside and ask if its the correct address. There by the window a small logo of Uhaul. Worst is that the truck was not there I have to wait another 15 minutes because the employee used the truck to pickup parts for the shop. That is un professional Why do I have to go to a different location when I made the reservation to pick the truck to a particular place which is close to me and more convinient.

Tiffiny M. on

Rating:

Customer did not leave a comment.

ed B. on

Rating:

Customer did not leave a comment.

Earnest M. on

Rating:

Customer did not leave a comment.

Randy C. on

Rating:

Very nice people...had the truck ready when we got there. Great customer service!

Vicki E. on

Rating:

Customer did not leave a comment.

James G. on

Rating:

It was pouring rain when i arrived. The staff came put and helped me get the truck where it was supposed to go even though they didn't have to. Good experience overall

rodolfo R. on

Rating:

Customer did not leave a comment.

FLOYD M. on

Rating:

Customer did not leave a comment.

Natasha R. on

Rating:

The van was dirty. No an accesable safe location for woman.

Michael G. on

Rating:

Customer did not leave a comment.

SANCTA MARIE PRO I. on

Rating:

Customer did not leave a comment.

mike C. on

Rating:

Customer did not leave a comment.

Jeffrey L. on

Rating:

This location in is not well-suited for safe entering and exiting with rental units. The premises is filled with parked cars and doesn’t have adequate spacing to allow pulling in and turning around. I would recommend U-Haul Inspect this location.

Myra J. on

Rating:

Customer did not leave a comment.

Julius C. on

Rating:

Very friendly. Very helpful. An awesome experience

Elvin M. on

Rating:

Location was difficult to find and equipment was not kept onsight, better signage, sign was small and hard to see I passed the location several times.

Myra J. on

Rating:

Leo and his team are awesome and always so helpful and it is a pleasure to do business with them. Thank you so much!

Albertia B. on

Rating:

Very nice people! Great service!

tonya R. on

Rating:

The location was very creepy for a night time drop off. On the premises, during drop off, a black cat charged at me when walking to deposit the key in the drop box. The lot was not well lit. Scary!!!!

arles S. on

Rating:

Customer did not leave a comment.

Emily C. on

Rating:

Nice people made the experience easy and efficient.. They were helpful and the truck was clean and ready when we picked it up. I would use them again.

James H. on

Rating:

Customer did not leave a comment.

Karen S. on

Rating:

Good experience and the guys seemed nice thanks

Adrienne B. on

Rating:

The staff was beyond amazing & friendly. The location unfortunately makes parking difficult to drop off trucks.

noel B. on

Rating:

Customer did not leave a comment.

Sandra L. on

Rating:

Very dirty disorganized looking used car dealership. We were worried we would get robbed. The Uhaul equipment (truck and trailer) were in good condition.

Jesus S. on

Rating:

Customer did not leave a comment.

Edson M. on

Rating:

Customer did not leave a comment.

Elaine B. on

Rating:

The shop us very busy with slot of parked cars so it would be nice to have designated drop off area for trucks.

Uju N. on

Rating:

I didn't return the truck; my brother did.

Chastity W. on

Rating:

Customer did not leave a comment.

Melissa B. on

Rating:

Customer did not leave a comment.

MYRA J. on

Rating:

As usual, Leo and team surpassed my expectations! Thank you!

Myra J. on

Rating:

Leo and his team have been a great resource for me each time I have needed UHaul equipment and services. Wonderful atmosphere and southern charm and hospitality. Thank you for always being so helpful and kind.

KS S. on

Rating:

Customer did not leave a comment.

Quincy C. on

Rating:

Customer did not leave a comment.

Monica R. on

Rating:

Customer did not leave a comment.

joe B. on

Rating:

Customer did not leave a comment.

Myra J. on

Rating:

Keep reservations at the location where they are made by the customer. I am a regular customer of this UHaul location and Leo Wyatt always goes above and beyond to make sure everything is in order for my reservations. This experience was a challenge but as usual Leo made sure the trailer was at his location the day and time that I needed to pick it up. Trying to return the trailer in Boone was a fiasco. None of the locations had space to receive the trailer and basically begged me to return it to Charlotte, so I contacted Leo and he told me to bring it back to his location and he would take care of everything. Just a suggestion: consider partnering with Walmart in the various college towns during move in weeks to make it easier for parents to return equipment hassle free. I mention this because every parent, upon emptying their trucks or trailers at the dorm/apartments, were heading to Walmart to shop. How convenient it would be to knock out two birds with one stone. Thank you so much for your interest in our feedback.

carol L. on

Rating:

Customer did not leave a comment.

James L. on

Rating:

Dirty I'm professional atmosphere

ADIAHA E. on

Rating:

Customer did not leave a comment.

Myra J. on

Rating:

I have rented equipment from this location many times and Leo always goes above and beyond to accommodate our needs. Thank you so much for your kindness and extraordinary customer service!

ELONZO C. on

Rating:

Customer did not leave a comment.

ISAAC R. on

Rating:

Customer did not leave a comment.

allen P. on

Rating:

Keep doing what you do,n thanks

EBRIMA B. on

Rating:

Keep it up

ALLEN P. on

Rating:

Customer did not leave a comment.

Kayla M. on

Rating:

Customer did not leave a comment.

Jeffrey D. on

Rating:

Trailer was dirty. Appliance dolly did t have the belts on the runners so it was basically worthless. Pads weren't folded and I only got 10. Won't be renting from this location again

BRADLEY S. on

Rating:

Customer did not leave a comment.

LEO W. on

Rating:

Customer did not leave a comment.

BADAL G. on

Rating:

Helpfull staff

MICHAEL J. on

Rating:

Customer did not leave a comment.

RUTH C. on

Rating:

Truck battery was dead and I got stuck. Leaving the truck running while we loaded the truck so I wouldn't have to use my car to jump start the truck.

Sherleye B. on

Rating:

Customer did not leave a comment.

BRIAN W. on

Rating:

Great service

HANNAH-MARIE W. on

Rating:

Visible signage, marked parking area, clean waiting area, professionalism. However, the employees were very friendly.

ELYSE J. on

Rating:

Leo was extremely helpful and quick after the first location I was supposed to go to did not have the correct size truck. Will definitely use this location in the future.

JOE D. on

Rating:

These guys are awesome. Definitely will refer to a friend

MARVELETTE H. on

Rating:

Awesome transactions. Wonderful customer service

QUONEKA M. on

Rating:

i will not be dealing with uhaul any more. this was a horrible experience. i will stick with penske

MICHAEL J C. on

Rating:

Customer did not leave a comment.

RICHARD J. on

Rating:

Customer did not leave a comment.

LESIA B. on

Rating:

Customer did not leave a comment.

JOE D. on

Rating:

nothing. excellent experience. definitely my preferred place and choice to do business.

William B. on

Rating:

I would only recommend this location if the customer had all the trailer hook - up accessories I place because the location didn't carry anything in the way of electrical adapters, hitch balls or boxes. Location is very difficult to get in and out of due to traffic situation.

MATTHEW P. on

Rating:

Customer did not leave a comment.

ALICE Y. on

Rating:

Very friendly and helpful

LYVONNE R. on

Rating:

This service was excellent

Esther H. on

Rating:

Customer did not leave a comment.

Julie P. on

Rating:

The location was closed but the manager(?) saw us and came over to make sure that we got what we needed. He was nice and helpful, The location is run down but convenient for us.

DEBRA H M. on

Rating:

Give 10 miles extra on one way trips. This allows for equipment return.

RAJA A. on

Rating:

Customer did not leave a comment.

ANTRON J. on

Rating:

Customer did not leave a comment.

JASON A. on

Rating:

Customer did not leave a comment.

JOHN F. on

Rating:

Customer did not leave a comment.

bonnie C. on

Rating:

Customer did not leave a comment.

JACQUELINE W. on

Rating:

The van was not clean and it had an awful smell.

SEAN P. on

Rating:

Excellent service.

ANTHONY T. on

Rating:

Customer did not leave a comment.

BEVERLY W. on

Rating:

First...I did not like the location change. I choose the first location for convenience.The location you changed me to was inconvenient and dirty.Clean and service the trucks. Clean the inside office. Be there when customers arrive or have someone that can conduct business there. I had to wait 30 minutes for him to get back from picking up his medication. NOT PROFESSIONAL!!!!!!

RODNEY E. on

Rating:

Customer did not leave a comment.