Customer service through corporate needs to so much better than sending me to 3 different locations for the truck. Then the truck had a tail light out so thankfully I had someone following me. The place I got it from was super nice and helpful and I would recommend going to him. Corporate is a joke and owe me money for the hassle and run around and the lady I talked to in Little Rock does not need a job where she speaks and treats people the way she did. I will not ever deal with Uhaul again bc of her and what I went through but this gentleman and this place was nice and friendly.
Jennifer S
Customer Reviews for L&L Used Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I always recommend L&L Uhaul. John is the very best at customer service!
JoAnn MJohn is the best rep for U-Haul! He always goes out of his way to make our experience perfect. He's professional, friendly, knowledgeable, and always a pleasure to work with. Because of John, we always recommend U-Haul for a rental experience.
JoAnn MJohn at L&L Used Auto Sales for Uhaul rental is super friendly and helpful. Truck rented was new, low miles and super clean. Have no hesitations when looking to rent a Uhaul from L&L!
Tricie DThese trailers are real nice, I would like to own one
Gerold MVery dependable, always.
ryder wGreat experience
Laura PJohn is a great asset for Uhaul... if the request is not available, he will find it.
Gerold MThat's a big truck, had plenty of roon
RODNEY BThis trailor was really noisey, I stoped many times to make sure it was ok. other than that everything else was ok.
MALIN GI go out of my way to work with the Albert Pike location because John is the best for customer service. He always goes the extra mile to be sure his customers are well taken care of. This time, he met me at 7:30 am to be sure everything was all set to go. He always has a genuinely caring attitude and a warm smile to greet his customers. John's The BEST!!! I recommend his location to anyone needing rental services.
JoAnn Mgood service here.
ANGELO BThese trailers are really nice. The owner here hooked it up for me and made sure everything was secure. I will use this location again.
RONALD MThe truck we rented was struggling to pull the weight of the truck and our belongings. It would stay at 4RPMs for a good while before shifting
Morgan BWe live in Mt Ida and always get our trailer from John, the extra drive is worth the exelent service.
TEDDY MNothing very friendly and efficient.
MAX Bgas was not full when I got the truck.
Corey PFYI, it had service engine lights on the unit. Probably want to get that checked out other than that good services.👍
Terrance Jnothing
DON JThe guy is knowledgeable and makes the rental experience so easy.
june aI was really uncertain about the rent process, John made everything clear and easy.
NOEMI RNICE DOING BUSINESS WITH YOU>
JIMMY DJohn is great. I prefer his U-Haul over other places.
RHYS WThese trailers are great, and John hooked everything up really quick.
WILLIE MHe seemed nice, office smelled musty, equipment wasn’t cleaned but I asked him to removed the brown glass and hardware so that If my young children climbed in it they wouldn’t be hurt! He was in such a rush to leave he didn’t give me the appliance dolly we rented.. called traffic about that. Supposed to get refund and had to go to another location to rent a dolly!
Shae MI think we could have used a larger truck, there wasn't much to choose from, overall everything was fine, the owner was informative and very helpful, even gave me his cell number. I will give him 5 stars.
LAWRENCE JThe guy was not very friendly.. everything seemed like an inconvenience or a hassle to him. He took multiple early days that kept me from actually doing buisness with him during normal buisness hours, such as payment processing, etc. The vehicle was not filled up with gas on initial rental and was very nasty inside the cab. The parking brake light and tire low air lights were constantly illuminated which was distracting while driving because of the flashing and dinging. I would not recommend this location.
cade vJohn, the guy in Hot Springs was extremely helpful and pleasant
Glenn BEverything with this location is always right on time and professional.
Gerold MYou were spot on for me.I needed a way.to haul some lumber from Lowes John came after hours ¡and seamlessly hooked me up with a clean excellent running hotshot truck. Everything was ready¡ to go when I arrived. All I needed was a key. There were no hidden fees. It was an overall great experience. John was a very friendly man he kinda reminded me of Willie nelson. Id use him again for any and all my uhaul needs.... THANKS JOHN!! Written with Sincerity. Marsha Avery
Marsha AI wasn't expecting a whole other charge to return the truck .
Victoria EJohn is an amazing representative, he helped me get my equipment rented in a timely manner. John worked with me to make sure I was taken care of, best U-Haul rental experience. All rentals should go as smoothly as this one. Many thank to you John!!! I would highly recommend this location.
Cesar AUHAUL makes the BEST trailers.
John HThe truck was worn out, everything else was perfect, I will do business again,
ALAN BJohn made renting a U-Haul so easy! Thank you!
LAURA WProbably need an upgrade.
aleasha yThank you
RICHARD Wthe trailer was great, John hooked everything up and made sure the lights were working, then unhooked it when I brought it back. Couldn't ask for better service.
HERMAN AThe only place I will rent anything from. They go above and beyond the call of duty.
Gerold Mperfect little trailer, I would love to own one....
GORDON WIt’s all good
Paul Cno questions.
LARRY BUHaul makes the best trailers by far, I will always use a uhaul trailer when renting one
JOHNNIE Wvery convenient.
RUSSELL Dthe owner here even put the car on the trailer for me, great service
BRANDY AIt took a bit to get used to the noise, this dolly is real noisy. Otherwise it worked fine.
CHRISTOPHER GJohn always hooks me up.
DAVID CI rent frequently from this location, L&L is by far the only location I will rent from, honest, friendly, and a great representative for UHaul.
Gerold Mgood service, ty
Tyrell GI recomend this place
EFRAIN Cridiculous to charge that much for mileage.
KEVIN RSmall but nice place here, friendly.
SAMUEL MNothing
Jack SThis experience was excellent and comfortable. The gentleman who runs it is polite and efficient. If I need a moving truck in the future, I will use this location for sure!
KATHERINE MNice guy. Good communication. Highly recommended.
DAVID Sthank you uhaul
RUSSELL SJohn was very kind and professional. Immediately upon my arrival, he asked if there were any issues with the truck. He went out of his way to assure my check-in & check-out were the best possible experience. I definitely recommend this business.
Alison Mthis truck was a lot newer than the last time I rented
DANIEL LNo problem with the trailer.
JON FJohn was very friendly and professional and gave me a minor lesson in backing up the trailer. I would definitely use his location for future Uhaul orders.
Carolyn KThis truck was perfect!
JASON MJohn is very caring and professional.
JUSTIN TLower the costs for seniors.
AUTRY H