Customer Reviews for L&L Used Auto Sales
(U-Haul Neighborhood Dealer)

863 reviews

3421 Albert Pike Rd   Hot Springs, AR 71913

(501) 767-1279

Hours

  • Mon: 8 am - 5 pm
  • Tue: 8 am - 3 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm

Services at this Location:

Contact Us

(501) 767-1279

3421 Albert Pike Rd
Hot Springs, AR 71913

Services at this Location:

Hours

  • Mon: 8 am - 5 pm
  • Tue: 8 am - 3 pm
  • Wed-Fri: 8 am - 5 pm
  • Sat-Sun: 8 am - 12 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Make the auto trailer available for a one way rental. There is a local location here but I had to make an extra 200 mile round trip to return it to the pickup location. The ladies that handled my reservation needs to be trained better also. Reserved a tow dolly but not a single one of the recommended one was at any of the Hot Springs Arkansas locations.

Raymond B. 
Rating:
5.0

This has been the best experience I've had at any U-haul location over the years.

Richard M. 
Rating:
3.0

Customer did not leave a comment.

Patricia I. 
Rating:
5.0

The young lady was very professional,courteous and helpful. We will use again!

Ronnie S. 
Rating:
5.0

Customer did not leave a comment.

Kathy S. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

pro service and prompt actions very reasonable rates would and do recommend

Stanley L. 
Rating:
4.0

Customer did not leave a comment.

roy O. 
Rating:
5.0

Amanda was so good to work with, she was very knowledgeable about the equipment and a pleasure to deal with. Best experience I've had to date at any Uhaul locations.

David N. 
Rating:
5.0

Customer did not leave a comment.

Barry W. 
Rating:
5.0

Owner is extremely nice and professional. Great place to rent a trailer or truck.

JIMMY B. 
Rating:
5.0

Best u-haul provider in Hot Springs! Very professional, accommodating, and he also personally ensured correct hook up of trailer and functionality of trailer lighting. Will not use any other uhaul provider in hot springs..

Tracy S. 
Rating:
5.0

Great service

Mark B. 
Rating:
5.0

I thought everything was top shelf thank you

Kevin M. 
Rating:
5.0

Customer did not leave a comment.

Charles J. 
Rating:
5.0

Nothing! A very friendly servant!

John C. 
Rating:
5.0

Customer did not leave a comment.

Shirley E. 
Rating:
5.0

John called and left me a message. He had immediately started trying to resolve the issue due to the wrong truck being given to me.

Kari E. 
Rating:
5.0

Nice thanks

DALE B. 
Rating:
5.0

nothing it was great

Mason A. 
Rating:
5.0

Very efficient and friendly location. The truck was clean, easy to drive and comfortable. The staff was very helpful and accommodating.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Mateo V. 
Rating:
5.0

Not much I can say here. These folks just do what needs to be done. If everyone was like them it would be a perfect world.

davie J. 
Rating:
4.0

The man who runs this location was friendly, helpful, kind, and informative. I highly recommend him!!

Nancy B. 
Rating:
3.0

I was disappointed when arriving at the Uhaul office, I reserved a 10 ft truck 3 days prior for Sunday 1/31/2020 only to find out the truck did not come in the prior customer dropped it off at another location which got it on Saturday. What's the use in reserving? The only other choice was a trailer, I drive a Chevy Cruze. So trying to find a truck was impossible at short notice but I found one. So my experience tested my faith but I got it done.

Marsha H. 
Rating:
5.0

Amanda was great! She was very customer friendly and very accommodating.

Angie K. 
Rating:
5.0

The young lady that provided the service of renting the trailer was very professional and polite. She was the best part of the experience!

Kelley H. 
Rating:
5.0

Customer did not leave a comment.

Diana W. 
Rating:
5.0

John did a great job getting me fixed up.

Alan H. 
Rating:
5.0

Customer did not leave a comment.

alex G. 
Rating:
5.0

I love this place, the gentleman is so kind

johanna S. 
Rating:
5.0

Customer did not leave a comment.

Kavaucey-Sylain L. 
Rating:
5.0

Customer did not leave a comment.

ANNETTE L. 
Rating:
5.0

Two ther locations gave us the run around on New Year's Day, even though we had a reservation. They were not even in the office! Jim at L&L Used Auto Sales saved the day. We arrived 10 minutes after the reservation was switched again and he already had us just about ready to roll when we got there. Pleasant and informative. Could not have asked for more!

bailey P. 
Rating:
5.0

John is the best!! He was so helpful and professional. I would use him every time.

Clyde L. 
Rating:
5.0

Customer did not leave a comment.

VILIAMI N. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

John was very nice and answered all my questions.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

Douglas D. 
Rating:
5.0

Customer did not leave a comment.

Angie N. 
Rating:
5.0

Customer did not leave a comment.

steve D. 
Rating:
5.0

The young woman greeted me when I pulled it and could not have been nicer! Thank you!!

Robert T. 
Rating:
4.0

Customer did not leave a comment.

Ryan S. 
Rating:
5.0

Customer did not leave a comment.

Clark W. 
Rating:
4.0

No problems with this drop off location. Used the mobile drop off location feature on the website since they were closed. This was the second dropoff location for us. When we tried to use the Airport Road Mini Storage location, the area was gated, no code was provided, and no one answered my calls nor did they return my voice messages. Had to reschedule dropoff the next morning thru the Uhaul 1800 #, who gave me another number to call who wasn't open for business for another 1.5 hours, and then drop off. Was an awful experience.

James B. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Excellent customer service at this location!!

Gary M. 
Rating:
5.0

Customer did not leave a comment.

Stanley S. 
Rating:
5.0

Customer did not leave a comment.

thomas D. 
Rating:
5.0

Customer did not leave a comment.

Mike T. 
Rating:
5.0

Everything went well, thx

Kent L. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

They went above and beyond.

Stephanie R. 
Rating:
5.0

Customer did not leave a comment.

Frank S. 
Rating:
5.0

Customer did not leave a comment.

Robert H. 
Rating:
5.0

Customer did not leave a comment.

Megan G. 
Rating:
3.0

The truck we got had several mechanical issues on our trip

Camille B. 
Rating:
4.0

The owner was amazing, very helpful and polite and professional. I'd rent from him again!

Allison R. 
Rating:
5.0

Will return as a customer again, thanks John.

Frank S. 
Rating:
5.0

Nothing Amanda was amazing and took care of everything. She was very efficient and got me in and out quickly.

Tonya T. 
Rating:
5.0

Keep up good work - extremely helpful!

wayne O. 
Rating:
4.0

Great service

Tommy C. 
Rating:
5.0

Customer did not leave a comment.

Gretchen M. 
Rating:
5.0

Nothing

Gerald S. 
Rating:
5.0

Customer did not leave a comment.

Phillip G. 
Rating:
5.0

Customer did not leave a comment.

mike S. 
Rating:
5.0

Customer did not leave a comment.

Joshua F. 
Rating:
5.0

Customer did not leave a comment.

douglas D. 
Rating:
5.0

The owner is so friendly and helpful.excellant service.

kenneth M. 
Rating:
5.0

I wish I got her name but the lady that helped me, excellent customer service. Very nice. And the equipment was clean. Highly recommend this location

Seth J. 
Rating:
5.0

Not a thing

Zelina B. 
Rating:
3.0

The woman that was working must have been in a bad mood because when she was helping us load the vehicle she was getting annoyed by it taking a few times to go on. At one point the left tire wasn't on correct and instead of stopping my husband from continuing to pull up she just let him pull up and said just get it out look at what you did wrong. We finally got it on then when we got to our second location discovered that a hole had been punched in our air conditioner hose from when we pulled the car on the trailer incorrectly. We didn't purchase insurance so we know nothing can be done but I believe this employee needs to be retrained at the least.

Maurice O. 
Rating:
5.0

Great place to do business

WALTERS L. 
Rating:
1.0

Upon check in I had to sign documents which stated that the truck was 7/8 full of fuel and had to return it with that much gas,, When I got in to drive away I noticed the fuel was actually below 3/4 at 5/8. I asked Amanda to came out to the truck to verify my findings. She looked at the gauge, looked at me, and told me the needle was on full. I looked at her in shock...I told her I could not/would not accept that. I actually took a picture of the gas gauge. She finally relented and agreed on the 5/8 mark.

james H. 
Rating:
5.0

Representative was very friendly and helpful.

John L. 
Rating:
5.0

Customer did not leave a comment.

Therisa C. 
Rating:
5.0

I was treated wonderful and got exactly what I needed! Very good people!

Terry S. 
Rating:
5.0

John was very professional and polite. Would definitely use this place again.

Morgan M. 
Rating:
5.0

My favorite Uhaul to rent from in Hot Springs because it's so comfortable and easy

JAMES B. 
Rating:
5.0

Patient, answered all my questions, helped me get the best deal. Would recommend! This is the second time I have rented from this location.

Jason R. 
Rating:
5.0

Customer did not leave a comment.

Susan W. 
Rating:
5.0

everything went great> I will be renting from there again

Kinyoda C. 
Rating:
5.0

The self checkout needs to he improved. I was done with the truck early and turned it in but spent a good 30 minutes trying to self checkout.

Michelle C. 
Rating:
3.0

I was over charged for 1 utility dolly and moving pads that I Never asked for or had and it was not clean inside.

Brianna B. 
Rating:
5.0

John was great. Very professional and helpful.

Gary W. 
Rating:
5.0

Customer did not leave a comment.

Johnny T. 
Rating:
3.0

only problem was locating the location that had the right size truck

brenda L. 
Rating:
5.0

The best U-Haul experience I've ever had! The owner was extremely helpful, knowledgeable, respectful, professional. He also got me in and out with a vehicle extremely quickly knowing I was pressed for time, while still providing great service. I even forgot to fill the truck up with gas back to required level and he told me it was okay not charging extra. The only thing I wish was that he had a normal pickup truck in inventory, but I didn't make a reservation ahead of time nor looked online or called before I showed up, so I have no complaints. I was able to get a suitable vehicle, just a little bigger than my liking. The vehicle was very clean, ran great, and towed my 28 foot camper with no problems. The lot itself was extremely clean, mowed, and maintained very well. The office was clean and organized. Much much better than the average U-Haul dealer attached to gas station. This is by far my best experience with U-Haul solely due to the customer service. I strongly recommend this location and will definitely give more business to this dealer in the future.

Mason R. 
Rating:
5.0

Customer did not leave a comment.

Kenneth J. 
Rating:
5.0

Customer did not leave a comment.

Delton M. 
Rating:
5.0

Amanda and John deserve a HUGE WOW AWARD! They are great representatives of the company and very helpful and encouraging on my little move.

Sarah D. 
Rating:
5.0

Keep Amanda she was excellent

john F. 
Rating:
3.0

I thought L&L Used Auto Sales did a fine job on their end, but I was very unsatisfied with Uhaul as a company for the poor job they did with my order. I chose a different location as a preferred pickup location and was switched to this location for my pickup. I understand that is always a possibility and don't have any complaints regarding that. What I do have issue with is the fact that I didn't even get the size vehicle that I requested (they gave me the largest size UHaul they had and it was way too difficult to navigate and got worse gas mileage than the one I ordered. I wish that UHaul wouldn't have stated availability of the truck size I ordered if they actually didn't have that size available to begin with.

Caleb M. 
Rating:
5.0

John was a pleasure to work with. Kudos all around.

scott S. 
Rating:
5.0

He was not happy about the dirty trailer.

EVAN N. 
Rating:
5.0

Nothing he had great customer service and he even put the trailer on for me. 10/10 would recommend

Jlan P. 
Rating:
5.0

Great Customer Service!

ROBERT W. 
Rating:
5.0

Nothing, The agent was easy to work with, very informative, just a pleasant experience all round

Daryn W. 
Rating:
5.0

My experience was great !

Phillip W. 
Rating:
5.0

Everything was very good and fast.

Jeffery B. 
No reviews have been submitted for this location.

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