The guy showed up 2 hours late to the office. I had to call another office in town to get approval for a trailer at this lot because the guy was so late. The tags on the trailer didn’t match and he didn’t know that either so we had to completely unhook and go get another trailer. Overall this is the worst uhaul I have ever been to and I’ve been to a lot of them.
Morgan J
Customer Reviews for L&L Used Auto Sales
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Late drop off. But easily accessible and clean.
FRANK JWilliam was very sweet and helpful❤️
Evelyn CWilliam is a very sociable personable person which is very inviting and makes you feel good. And he's always reaches out to help you as much as he can.
Tana TFast friendly staff, easy to deal with. Pick up and return, no issues. Rented from these guys multiple times.
DARYN WVery professional and honest company...I will use this company from know on
Lauren OGreat experience welcoming
CHRISTOPHER DNothing William went above and my expectations to make this transaction a great experience. I will definitely use this location again if I need anther trailer rental.
GEORGE MI have worked with this location before and they have always been helpful and efficient. I appreciate them.
LEAH CRepeat renter. Always had the best service from these guys.
Daryn WThis is the best place to rent a uhaul, hands down.
Gerald MWilliam and his dad just need to keep doing what they are doing. Outstanding customer service.
CHARLES TThe L&L sales location in Hot Spring had great customer service. Good people. The U-Haul phone rep was terrible and unprofessional. Due to U-Haul not having a truck available in Hot Springs Village, AR, we had to drive to Hot Springs, AR to pick up the truck. U-Haul cancelled the reservation from the week prior. U-Haul rep called to inform me of the change on Friday night before the Saturday move. when I asked the rep about having to pay the extra mileage, the rep was very rude stating that I WOULD pay the extra mileage. The female rep was very rude and had no customer service skills. After we were finished with the rental and took it back to Hot springs, AR, there were four 26 foot trucks at the original rental place in Hot Springs Village, AR. U-Haul should have had a truck delivered to Hot Springs Village to cover the rental but did not. Rep told me they have no shuttle drivers and the cost would be transferred to me in the form of extra mileage. VERY bad customer service. U-Haul is the only rental company in town, and they act like it.
MICHAEL BProvide more office staff !!!
DUSTAN UAll is good.
THOMAS BThe office could use some improvement, the staff is very good, good service.
PAUL TI always use UHAUL transports, they are the best and affordable.
shawn cVery well organized
richard mAlways good service
Gerold MThese guys made the whole experience so smooth and easy. The only thing that would have made the pickup better was having the Uhaul website not crash, right as we went to check out the trailer. Other than that it was great
DARYN WBeing on time or having a system that works. My pick up was at 7 am, didn’t get the truck until almost 10 am. It wasn’t even the location I picked.
David RWe have used this company several times through the years. Quality of service is consistent and the reps are always kind and professional. Thanks!
Linda BThey were supposed to open at 8 on Sunday. I called at 8:15 and spoke to William. He said he had what I needed but wouldn’t be there until 9 and that he was running late. I could tell he just woke up. I agreed to meet him at 9. At around 9:30 I texted and he assured me he was almost there. Then around 9:45 I contacted U-Haul support. She asked me to call a different number and see if they could help with the equipment. The man attempted to get hold of William and told me to stand by. Finally around 10:10 he shows up and apologized. He said his “battery was dead”. I’m not buying it. BE WHERE YOU ARE SUPPOSED TO BE BEFORE YOUR SCHEDULED TIME. Time is valuable to everyone and once it’s spent there’s no refund on it.
Chris CAlways a good experience
Gerold MExcellent just like always
JOHN MVery nice very respectful
MIRANDA MThe truck I drove had an ignition issue. I strongly recommend getting serviced. It locked up on me twice.
JERRY SThe trailer lights did not work and I did not realize it until I was too far from the facility to return. Attendent was advised upon return and reported he had reported it to the company.
MICHELLE SI would definitely tell everyone I know to rent a u-haul from this location! William was great to work with, and always answers the phone. This will be my go to spot for a u-haul.
BRETT BWilliam was absolutely amazing! Before I even came to pick up the truck he called me about my reservation to confirm what I was getting. The lady I actually reserved the truck from at the 800 number was not great. She never reserved the dolly that I needed and the fact that I needed a dolly she didn’t tell me that there was no ramp on the truck which I would think common sense if you work there is if someone requests a dolly for the U-Haul truck they most likely need a ramp to get the stuff into the truck. As a customer I just assumed all the trucks come with a ramp. When I told William all this, he was excellent in helping me get what I needed. He went above and beyond making sure that I was a satisfied, Customer. When I got to the pick up spot, he was working hard on the other trucks cleaning them out, checking them in and being courteous to the two separate customers that had come in while I was there, I will definitely rent from this place again just because of the service I got it’s a little out of the way from where I needed to go, but I don’t mind the extra mileage if I’m getting excellent service. The only thing I would like to be different is when I use a “cash app” card and they have to put a $100 hold on the card and they can debit my account immediately, it should be immediately put back on my card after I’m closed out. That’s not Williams fault though so I can’t be upset with him for that. Other than that excellent service from William and this location! Thank you for making a stressful move go a little easier!
SANDRA VUhaul makes great trailers, the man here at L&L knows his business.
JOHN MOutstanding customer service. The representative provided excellent help and assured I understood the process of turning the equipment back in. He also demonstrated exceptional customer relations in wanting to know if I had any issues while using the equipment. Wonderful experience at this location.
ALBERT HEverything was great customer service was very pleasant and very clean and well maintained trucks A++++
Angel RThe best UHAUL in Arkansas. Great business
Gerold MPurchase a phone that works and does not cut in and out will they are talking to me.
Susan EWilliam was nice to deal with !!
Bob bVery friendly and helpful
KENNETH bMy experience was great. William was very professional and helpful
Mark BWilliam was excellent at our local dealership!!
Mary GThe young kid was so helpful and well knowledgeable! I will definitely be sharing and recommending this location!!
Larry JThese guys are the best in Hot Springs. I have got trailers and vans from them and never had a complaint. So easy to deal with.
DARYN WAlways good
Gerold MLoved the personal phone calls to check in to see if we needed anything. Above and beyond!
Sally VWillam was very helpful and helped me modify a reservation because what I booked wouldn't work.
Doug TYour attendant was GREAT, was Very helpful and friendly and covered and answered all questions.
NASARIO FGreat service and follow thru.
RALEIGH MAlways a good experience.
Gerold MFriendly service and quick process to turn in the trailer. I recommend this location
BERT GExcelent
Joel BKeep doing what you're doing.
DENNIS GN/A
THOMAS PI rent from this location a lot, won't use any other location in Hot Springs. They always have what I need and are professional.
Gerold MWilliam provided me with best service.
CHIRAG PSeems like the bright lights aim too high. May need adjusting. Everything else was good.
Lori JAwesome uhaul lot. Trucks and trailers all sizes always available. William is knowledgeable, friendly and professional. Thanks again for all your help!
donald lThe agent was outstanding. He attended to our needs and got us setup and going. Explained everything about the rental and what to be careful of. A large thank you. Greg V.
GREGORY VThis company met every expectation!
JENNIFER GCan't go wrong renting from this location. Any time I've need a truck I've rented from here. Friendly and helpful service!
STEVEN FJohn and William are great, I rent here a lot.
JOHN MPerfect every time, this is the only location I will use in Hot Springs.
Gerold MI highly recommend this location for a uhaul. Very professional and pleasant.
Theodore AIt was OK for a drop-off location; better hours of business but a farther distance away from my house. It is not a used car sales site, as described. The location I had used before was not open on Tuesdays, so this farther-out location was a reasonable option. Bottom line, the location is not that good for Hot Springs city residents, but the hours were better and the employee was easy to work with.
Michael MJohn was so friendly and helpful.
DANIEL B5 Star all the way around, won't use any other location, John and William are the best.
Gerold MPlease look into the steering on the U-Haul truck I was rented it was having issues maintaining a straight course
KENNETH KAwesome customer service, very friendly, and a sweet little dog!! Definitely recommend to anyone needing a truck!!
RENEE' JWilliam was awesome! Very knowledgeable and professional. Thanks again!
donald l