Customer Reviews for L&L Used Auto Sales
(U-Haul Neighborhood Dealer)

1,794 reviews

3421 Albert Pike Rd   Hot Springs, AR 71913

(501) 767-1279

Office Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 8 am - 3 pm

Services at this Location:

Contact Us

(501) 767-1279

3421 Albert Pike Rd
Hot Springs, AR 71913

Services at this Location:

Office Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: 8 am - 3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

William is a very sociable personable person which is very inviting and makes you feel good. And he's always reaches out to help you as much as he can.

Tana T 
Rating:
4.0

Fast friendly staff, easy to deal with. Pick up and return, no issues. Rented from these guys multiple times.

DARYN W 
Rating:
5.0

Very professional and honest company...I will use this company from know on

Lauren O 
Rating:
5.0

Great experience welcoming

CHRISTOPHER D 
Rating:
5.0

Nothing William went above and my expectations to make this transaction a great experience. I will definitely use this location again if I need anther trailer rental.

GEORGE M 
Rating:
4.0

Customer did not leave a comment.

DUSTAN U 
Rating:
5.0

I have worked with this location before and they have always been helpful and efficient. I appreciate them.

LEAH C 
Rating:
4.0

Customer did not leave a comment.

DUSTAN U 
Rating:
5.0

Repeat renter. Always had the best service from these guys.

Daryn W 
Rating:
5.0

This is the best place to rent a uhaul, hands down.

Gerald M 
Rating:
4.0

Customer did not leave a comment.

Scott V 
Rating:
3.0

Customer did not leave a comment.

DARREN N 
Rating:
4.0

Customer did not leave a comment.

ROBBIE B 
Rating:
4.0

William and his dad just need to keep doing what they are doing. Outstanding customer service.

CHARLES T 
Rating:
4.0

The L&L sales location in Hot Spring had great customer service. Good people. The U-Haul phone rep was terrible and unprofessional. Due to U-Haul not having a truck available in Hot Springs Village, AR, we had to drive to Hot Springs, AR to pick up the truck. U-Haul cancelled the reservation from the week prior. U-Haul rep called to inform me of the change on Friday night before the Saturday move. when I asked the rep about having to pay the extra mileage, the rep was very rude stating that I WOULD pay the extra mileage. The female rep was very rude and had no customer service skills. After we were finished with the rental and took it back to Hot springs, AR, there were four 26 foot trucks at the original rental place in Hot Springs Village, AR. U-Haul should have had a truck delivered to Hot Springs Village to cover the rental but did not. Rep told me they have no shuttle drivers and the cost would be transferred to me in the form of extra mileage. VERY bad customer service. U-Haul is the only rental company in town, and they act like it.

MICHAEL B 
Rating:
5.0

Customer did not leave a comment.

William H 
Rating:
4.0

Provide more office staff !!!

DUSTAN U 
Rating:
5.0

All is good.

THOMAS B 
Rating:
5.0

The office could use some improvement, the staff is very good, good service.

PAUL T 
Rating:
5.0

I always use UHAUL transports, they are the best and affordable.

shawn c 
Rating:
5.0

Very well organized

richard m 
Rating:
5.0

Always good service

Gerold M 
Rating:
5.0

Customer did not leave a comment.

DANIEL L 
Rating:
5.0

These guys made the whole experience so smooth and easy. The only thing that would have made the pickup better was having the Uhaul website not crash, right as we went to check out the trailer. Other than that it was great

DARYN W 
Rating:
1.0

Being on time or having a system that works. My pick up was at 7 am, didn’t get the truck until almost 10 am. It wasn’t even the location I picked.

David R 
Rating:
5.0

We have used this company several times through the years. Quality of service is consistent and the reps are always kind and professional. Thanks!

Linda B 
Rating:
5.0

Customer did not leave a comment.

David P 
Rating:
1.0

They were supposed to open at 8 on Sunday. I called at 8:15 and spoke to William. He said he had what I needed but wouldn’t be there until 9 and that he was running late. I could tell he just woke up. I agreed to meet him at 9. At around 9:30 I texted and he assured me he was almost there. Then around 9:45 I contacted U-Haul support. She asked me to call a different number and see if they could help with the equipment. The man attempted to get hold of William and told me to stand by. Finally around 10:10 he shows up and apologized. He said his “battery was dead”. I’m not buying it. BE WHERE YOU ARE SUPPOSED TO BE BEFORE YOUR SCHEDULED TIME. Time is valuable to everyone and once it’s spent there’s no refund on it.

Chris C 
Rating:
5.0

Customer did not leave a comment.

renee j 
Rating:
5.0

Always a good experience

Gerold M 
Rating:
3.0

Customer did not leave a comment.

Dennis H 
Rating:
5.0

Customer did not leave a comment.

JOSEPH M 
Rating:
5.0

Excellent just like always

JOHN M 
Rating:
5.0

Very nice very respectful

MIRANDA M 
Rating:
5.0

The truck I drove had an ignition issue. I strongly recommend getting serviced. It locked up on me twice.

JERRY S 
Rating:
4.0

The trailer lights did not work and I did not realize it until I was too far from the facility to return. Attendent was advised upon return and reported he had reported it to the company.

MICHELLE S 
Rating:
5.0

Customer did not leave a comment.

DOYLE S 
Rating:
5.0

I would definitely tell everyone I know to rent a u-haul from this location! William was great to work with, and always answers the phone. This will be my go to spot for a u-haul.

BRETT B 
Rating:
5.0

Customer did not leave a comment.

KENNETH N 
Rating:
5.0

Customer did not leave a comment.

JOHN J 
Rating:
5.0

Customer did not leave a comment.

Donita S 
Rating:
5.0

William was absolutely amazing! Before I even came to pick up the truck he called me about my reservation to confirm what I was getting. The lady I actually reserved the truck from at the 800 number was not great. She never reserved the dolly that I needed and the fact that I needed a dolly she didn’t tell me that there was no ramp on the truck which I would think common sense if you work there is if someone requests a dolly for the U-Haul truck they most likely need a ramp to get the stuff into the truck. As a customer I just assumed all the trucks come with a ramp. When I told William all this, he was excellent in helping me get what I needed. He went above and beyond making sure that I was a satisfied, Customer. When I got to the pick up spot, he was working hard on the other trucks cleaning them out, checking them in and being courteous to the two separate customers that had come in while I was there, I will definitely rent from this place again just because of the service I got it’s a little out of the way from where I needed to go, but I don’t mind the extra mileage if I’m getting excellent service. The only thing I would like to be different is when I use a “cash app” card and they have to put a $100 hold on the card and they can debit my account immediately, it should be immediately put back on my card after I’m closed out. That’s not Williams fault though so I can’t be upset with him for that. Other than that excellent service from William and this location! Thank you for making a stressful move go a little easier!

SANDRA V 
Rating:
5.0

Uhaul makes great trailers, the man here at L&L knows his business.

JOHN M 
Rating:
4.0

Customer did not leave a comment.

DUSTAN U 
Rating:
5.0

Outstanding customer service. The representative provided excellent help and assured I understood the process of turning the equipment back in. He also demonstrated exceptional customer relations in wanting to know if I had any issues while using the equipment. Wonderful experience at this location.

ALBERT H 
Rating:
5.0

Everything was great customer service was very pleasant and very clean and well maintained trucks A++++

Angel R 
Rating:
5.0

The best UHAUL in Arkansas. Great business

Gerold M 
Rating:
5.0

Purchase a phone that works and does not cut in and out will they are talking to me.

Susan E 
Rating:
5.0

Customer did not leave a comment.

donald l 
Rating:
5.0

William was nice to deal with !!

Bob b 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S 
Rating:
5.0

Very friendly and helpful

KENNETH b 
Rating:
5.0

Customer did not leave a comment.

DANIELLE W 
Rating:
5.0

My experience was great. William was very professional and helpful

Mark B 
Rating:
5.0

Customer did not leave a comment.

Geoffrey M 
Rating:
5.0

William was excellent at our local dealership!!

Mary G 
Rating:
4.0

Customer did not leave a comment.

Gregory T 
Rating:
5.0

Customer did not leave a comment.

FELICIA M 
Rating:
5.0

The young kid was so helpful and well knowledgeable! I will definitely be sharing and recommending this location!!

Larry J 
Rating:
2.0

Customer did not leave a comment.

JOHN B 
Rating:
5.0

These guys are the best in Hot Springs. I have got trailers and vans from them and never had a complaint. So easy to deal with.

DARYN W 
Rating:
5.0

Always good

Gerold M 
Rating:
5.0

Customer did not leave a comment.

TERRY S 
Rating:
5.0

Customer did not leave a comment.

ZACKARY T 
Rating:
5.0

Loved the personal phone calls to check in to see if we needed anything. Above and beyond!

Sally V 
Rating:
3.0

Customer did not leave a comment.

Brittany D 
Rating:
4.0

Willam was very helpful and helped me modify a reservation because what I booked wouldn't work.

Doug T 
Rating:
5.0

Your attendant was GREAT, was Very helpful and friendly and covered and answered all questions.

NASARIO F 
Rating:
5.0

Great service and follow thru.

RALEIGH M 
Rating:
5.0

Customer did not leave a comment.

Leslie L 
Rating:
5.0

Always a good experience.

Gerold M 
Rating:
5.0

Friendly service and quick process to turn in the trailer. I recommend this location

BERT G 
Rating:
5.0

Excelent

Joel B 
Rating:
5.0

Customer did not leave a comment.

THOMAS P 
Rating:
4.0

Keep doing what you're doing.

DENNIS G 
Rating:
5.0

N/A

THOMAS P 
Rating:
5.0

I rent from this location a lot, won't use any other location in Hot Springs. They always have what I need and are professional.

Gerold M 
Rating:
5.0

William provided me with best service.

CHIRAG P 
Rating:
4.0

Seems like the bright lights aim too high. May need adjusting. Everything else was good.

Lori J 
Rating:
5.0

Awesome uhaul lot. Trucks and trailers all sizes always available. William is knowledgeable, friendly and professional. Thanks again for all your help!

donald l 
Rating:
5.0

The agent was outstanding. He attended to our needs and got us setup and going. Explained everything about the rental and what to be careful of. A large thank you. Greg V.

GREGORY V 
Rating:
5.0

This company met every expectation!

JENNIFER G 
Rating:
5.0

Can't go wrong renting from this location. Any time I've need a truck I've rented from here. Friendly and helpful service!

STEVEN F 
Rating:
5.0

John and William are great, I rent here a lot.

JOHN M 
Rating:
5.0

Customer did not leave a comment.

KAREN B 
Rating:
5.0

Perfect every time, this is the only location I will use in Hot Springs.

Gerold M 
Rating:
5.0

I highly recommend this location for a uhaul. Very professional and pleasant.

Theodore A 
Rating:
5.0

Customer did not leave a comment.

LATACHA S 
Rating:
2.0

It was OK for a drop-off location; better hours of business but a farther distance away from my house. It is not a used car sales site, as described. The location I had used before was not open on Tuesdays, so this farther-out location was a reasonable option. Bottom line, the location is not that good for Hot Springs city residents, but the hours were better and the employee was easy to work with.

Michael M 
Rating:
5.0

Customer did not leave a comment.

JONATHAN O 
Rating:
5.0

John was so friendly and helpful.

DANIEL B 
Rating:
5.0

5 Star all the way around, won't use any other location, John and William are the best.

Gerold M 
Rating:
2.0

Please look into the steering on the U-Haul truck I was rented it was having issues maintaining a straight course

KENNETH K 
Rating:
5.0

Awesome customer service, very friendly, and a sweet little dog!! Definitely recommend to anyone needing a truck!!

RENEE' J 
Rating:
5.0

Customer did not leave a comment.

KEITH M 
Rating:
5.0

William was awesome! Very knowledgeable and professional. Thanks again!

donald l 
Rating:
5.0

I WOULD RECOMMEND THIS LOCATION .

TOMMY C 
Rating:
5.0

Good,friendly service

josh v 
Rating:
5.0

Customer did not leave a comment.

Robert D 
Rating:
3.0

Customer did not leave a comment.

KEVIN N 
No reviews have been submitted for this location.
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