Customer Reviews for L&R

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of L&R

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JOE R.
Rating:

Customer did not leave a comment.

MICHAEL S.
Rating:

I wish the trailer had a spare tire.

HAROLD B.
Rating:

Customer did not leave a comment.

Kelli M.
Rating:

It was an after hours drop off and it was confusing that they had a barrier us in front of their driveway. After some searching it became obvious that they barrier was not locked and we could open it to return the trailer, but it was confusing at first.

Marcelino V.
Rating:

The Location was fine and prompt in obtaining the equipment rental, HOWEVER THE ONLINE U-HAUL APPLICATION SERVICE WAS TERRIBLE AND AT THIS POINT I WOULD NOT RECOMMEND U-HAUL TO ANYONE. It began with with me online reservation requesting a car tow dolly (confirmation 29359831) from the 441 S Getty St. Uvalde, Tx. 78801 ONE WEEK PRIOR TO picking up the equipment. One Saturday October 17, 2020 I received a phone call from U-Haul informing me that the equipment I requested was NOT available however, a car transport was available at the Uvalde Towing 454 E Front St, Uvalde, TX 78801 location (confirmation/U-Haul Contract 29359831) for the date i needed the equipment. I went to this location to pick up the equipment I was confirmed that would be available on the required date. Upon arrival I was informed that the equipment that I was confirmed to pick up WAS BROKEN AND NOT AVAILABLE. I was informed that U-Haul had been informed for over 3 weeks that this equipment was NOT RENT-ABLE due to it being broken!. I was given the 1-800-GO-U-HAUL phone number to call. After waiting for 35 minutes to talk to a U-Haul representative I was informed to go to the THIRD LOCATION L&R 974 E Main Uvalde, TX 78801 where I was FINALLY able to pick up NOT THE EQUIPMENT I HAD ORIGINALLY RESERVED BUT RATHER THE EQUIPMENT U-HAUL DECIDED TO PROVIDED ME WHICH WAS $230 PLUS DOLLARS MORE THAT THE EQUIPMENT I REQUESTED ONLINE ARE RECOMMENDED MY U-HAUL. I TOOK MY TIME TO GO ONLINE PROVIDE MY INFORMATION, SUBMIT COPIES OF MY DRIVERS LICENSE(FRONT AND BACK), AND ENDED UP HAVING TO RENT EQUIPMENT OF U-HAUL'S CHOICE NOT MINE. FURTHERMORE, THE PERSON I CONTACTED AT THE 1-800-GO-U-HAUL NUMBER INFORMED ME THAT DUE TO THE AWFUL EXPERIENCE I HAD THAT I WOULD BE GIVEN AT LEAST A MINIMUM $40 DISCOUNT ON THE EQUIPMENT. DID THIS HAPPEN NO, NO, NO. DUE TO THIS CHANGE ON EQUIPMENT RENTAL NOT BY ME BUT MY U-HAUL I WENT OVER $300 ON MY BUDGETED EXPENSE. TERRIBLE EXPERIENCE AND I WILL NEVER RENT FROM U-HAUL AGAIN. A VERY UN-HAPPY CUSTOMER.

SAMMY C.
Rating:

Customer did not leave a comment.

robert S.
Rating:

Customer did not leave a comment.

teddy H.
Rating:

Very helpful and professional staff

William S.
Rating:

Customer did not leave a comment.

Erin T.
Rating:

Great experience! Super friendly staff!

DAVID P.
Rating:

Customer did not leave a comment.

Kenneth E.
Rating:

fender was hanging off Auto transporter and they said they dont fix. so I had to fix myself before the long trip.

Gerald L.
Rating:

Customer did not leave a comment.

Aldo B.
Rating:

Customer did not leave a comment.

WILLIAM J.
Rating:

All was good. Employees were very helpful and friendly

David W.
Rating:

Customer did not leave a comment.

brandon M.
Rating:

Customer did not leave a comment.

NANCY B.
Rating:

Excellent experience

THELMA S.
Rating:

Customer did not leave a comment.

Charles P.
Rating:

Nothing

JOSE G.
Rating:

Customer did not leave a comment.

Lana P.
Rating:

Customer did not leave a comment.

JULIE ANN L.
Rating:

Customer did not leave a comment.

CHARLES C.
Rating:

Customer did not leave a comment.

Naomi P.
Rating:

No improvement needed. Check in and key drop off we're all quick and painless. Thanks for everything!!!

Crisanto R.
Rating:

Customer did not leave a comment.

MARK F.
Rating:

Customer did not leave a comment.

Benito O.
Rating:

Customer did not leave a comment.

CARLOS C.
Rating:

Customer did not leave a comment.

CRISANTO R.
Rating:

Customer did not leave a comment.

STEVE P.
Rating:

Excellent experience all around

Jeffrey Hunter T.
Rating:

Customer did not leave a comment.

JENNIFER D.
Rating:

Customer did not leave a comment.

Lisa R.
Rating:

Customer did not leave a comment.

Travis P.
Rating:

Very easy drop off. In and out in less than ten minutes.

Harvey H.
Rating:

Customer did not leave a comment.

DONALD W.
Rating:

Customer did not leave a comment.

CHARLES K.
Rating:

Customer did not leave a comment.

Armando R.
Rating:

Customer did not leave a comment.

Patricia R.
Rating:

Customer did not leave a comment.

Katie H.
Rating:

The on line was hard. I put in everything it ask for . Gave me a reservation #. Had a 8 am pickup. I get there & it tell me to wait the business opens at 8:30 am. So I was waiting. Not very happy. The lady came out of the business. Told me she kept getting kicked out of the system. She thought she had it fixed to finish with my phone. That was a joke. So I had to go in to get her to work on it. By 9am I finally got the truck.

JEROME R.
Rating:

Customer did not leave a comment.

DAVEENE H.
Rating:

Customer did not leave a comment.

TYSHAWN E.
Rating:

Customer did not leave a comment.

Shanna H.
Rating:

Train Uhaul employees better. SUCH A HASSLE

FRANK C.
Rating:

Customer did not leave a comment.

jarld L.
Rating:

Several businesses under one roof makes it crowded and disarrayed.

ROGELIO R.
Rating:

Outstanding customer service from Lauren. She explained everything thoroughly to me before I signed any paperwork. Then when I returned the trailer she was on point with the paperwork once again. I definitely will be renting from L&R Uhaul in the future.

samantha K.
Rating:

Customer did not leave a comment.

Lana P.
Rating:

Customer did not leave a comment.

David W.
Rating:

Great Service

Adam R.
Rating:

i needed blanket for my move and they did not have any nor did the have dolly to use

DUANE A.
Rating:

The box truck that I had was horrible, it should be retired. It was the most uncomfortable ride in a uhaul that I have ever experienced, it was riddled with damage on the outside as well as the inside... It also stunk inside the cab and was a gas guzzler, very disappointing.

SAMANTHA P.
Rating:

Customer did not leave a comment.

LAUREN F.
Rating:

Customer did not leave a comment.

SANTIAGO H.
Rating:

Customer did not leave a comment.

Verbon B.
Rating:

Customer did not leave a comment.

Shanna H.
Rating:

Customer did not leave a comment.

SCOTTY S.
Rating:

I really enjoyed this dealer! They are very helpful

CHRISTOPHER F.
Rating:

handed me truck keys without explanation of how auto transport hitch worked. No inquiry whether I had questions/ concerns about equipment. —truck was dirty Overall other staff was excellent in customer service- Laura went over & above in helping me get equipment as Ramos dealer in Uvalde was an absolute nightmare. Laura and the front desk staff were my saving grace. Martin, the Texas SW regional mgr was helpful though I was promised a $50 fund refund fee due to equipment issues. My ticket didn't show a discount.

KENNETH H.
Rating:

Such a helpful dealer!

KENNETH H.
Rating:

Excellent dealer!

JUDY JACKSON H.
Rating:

Customer did not leave a comment.

SHEILA B.
Rating:

Customer did not leave a comment.

DeEtte D.
Rating:

They are extremely professional and I will always highly recommend anyone to use them. Thank you, DeEtte

BOZENKA Y.
Rating:

Quick and efficient.

JENNIFER G.
Rating:

Customer did not leave a comment.

Merium V.
Rating:

Customer did not leave a comment.

WILLIAM C.
Rating:

Customer did not leave a comment.

KAREN A.
Rating:

Truck was not 1/2 full of gasoline, as told. When dropped off I left it 5/8 full.

Webb Carl C.
Rating:

Not very professional in dress but very pleasant

JULIAN G.
Rating:

Customer did not leave a comment.

Brandon V.
Rating:

Customer did not leave a comment.

Susan M.
Rating:

Customer did not leave a comment.

Maria R.
Rating:

Customer did not leave a comment.

john H.
Rating:

Customer did not leave a comment.

ruynaldo E.
Rating:

Customer did not leave a comment.

Burrows T.
Rating:

Customer did not leave a comment.

CHRIS A.
Rating:

It took a little while to process the paperwork because of some issue with a deposit. But it all got sorted out and the $60 was refunded before I left the building. Very nice people and a great selection of vehicles and trailers for a small town.

BRADLEY S.
Rating:

When I returned the trailer I found out that I will be charged two more days. I was not aware of this as my truck broke down. I do not fill that I should have to pay the additional two days.

LAURAA W.
Rating:

Very professional. Very nice. Definitely restores some of the respect towards u-haul lost from the pickup location

ROBERT F.
Rating:

Customer did not leave a comment.

JOE G.
Rating:

Customer did not leave a comment.

BARBARA S.
Rating:

This dealer was very helpful and made my quick move easy.

STACY M.
Rating:

Customer did not leave a comment.

WHITNEY R.
Rating:

keep up the great work

JESSE H.
Rating:

Customer did not leave a comment.

Abdiel H.
Rating:

This was the third location I had to go in order to drop of my uhaul. At the first location no one was present. At the second location I was sent to by uhaul the guy refused to take it because he was going on vacation. Completely unacceptable!!! The third location was ok the lady was a lot more help than anyone else. After a road trip and unload the last thing you want to do is have to go around town and go thru this horrible experience!!!

ALVIN M.
Rating:

This dealer was very helpful with my rental. Highly recommended.

ANNIE M.
Rating:

The staff was excellent and helped my move be so much easier! They will go above and beyond to help you out!

LOUIS B.
Rating:

Customer did not leave a comment.

James V.
Rating:

Nothing everything was great and staff very pleasant.

Sarah F.
Rating:

Very easy booking and Lauren was great staying in contact with me about my rental.

M'LISS B.
Rating:

Customer did not leave a comment.

Robert F.
Rating:

Customer did not leave a comment.

LOIS F.
Rating:

Reno's can't do any better! They are great not only for UHaul, but for small engine repairs, and anything else you need! The office personnel and the mechanics are equally interested in the customer . We have been dealing with them for a number of years and they are consistent with their care. Thanks!!

JANE S.
Rating:

THEY WERE SO HELPFUL AND FRIENDLY!!! THANK YOU U-HAUL

Tony G.
Rating:

I think it would be helpful to offer customers tie-down straps, ramps, etc.

Melissa H.
Rating:

Customer did not leave a comment.

Xavier A.
Rating:

Customer did not leave a comment.

No reviews have been submitted for this location.

Back
To Top