Customer Reviews for L&S Auto Sales
(U-Haul Neighborhood Dealer)

395 reviews

167 N Broadway Blvd   Salina, KS 67401

(785) 201-3065

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/16/2021: Closed

Services at this Location:

Contact Us

(785) 201-3065

167 N Broadway Blvd
Salina, KS 67401

Services at this Location:

Location Hours

  • Mon-Sat: 8 am - 5:30 pm
  • Sun: Closed
Special Operating Hours
  • 5/15/2021 - 5/16/2021: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
4.0

Bonita was very understanding of the smell in the cab that I had to deal with for 475 miles.

george B. 
Rating:
5.0

Really like th

Ricardo R. 
Rating:
4.0

Customer did not leave a comment.

Christina H. 
Rating:
3.0

Customer did not leave a comment.

NATHANIEL B. 
Rating:
5.0

Bonita was really courteous and polite nice!!!!!!! Excellent service!!!!!!!

Leroy P. 
Rating:
5.0

Customer did not leave a comment.

clifford P. 
Rating:
5.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

Nice people to deal with, no problems.

John S. 
Rating:
1.0

Upon arriving at location early and making myself late for work doing so, the guy showed up 7 mins late. I had already positioned trailer where I figured it would be out of the way but had not disconnected it because I wanted to be courteous and ensure he would not need to move it after I left. When the guy arrived he opened the business and turned on the lights so I exited my truck and greeted him with a good morning and asked if where I had parked the trailer was ok. The guy then told me "I don't have time for that sh&t this morning" and started to walk inside the business. I then unhooked the trailer and returned it using online method. I would not recommend this business to my worst enemy and will never patronize this unprofessional and disrespectful establishment. This place should be closed and a taco stand put in its place in my opinion.

Tracy S. 
Rating:
1.0

Customer service was bad. I was told that they would price match but the location was closed when I got there! It took forever for them to send someone out to help open the lock. If I don't have to use uhaul again I will try my best not too!

dennisha F. 
Rating:
5.0

Customer did not leave a comment.

Miguel M. 
Rating:
4.0

Customer did not leave a comment.

chelsey B. 
Rating:
4.0

Trailer had old tires .vibration on highway

KARL A. 
Rating:
5.0

Nothing

SCOTT W. 
Rating:
4.0

The only issue I had was while driving down the highway there was a random high pitch noise that would happen every so often, very annoying if you were to be on a long road trip. Everything else was good!

kyle B. 
Rating:
3.0

Only had a limited selection of size trucks. Did not have boxes or packing paper for sale. On the plus side the young lady who helped us was very good.

terry L. 
Rating:
3.0

They were helpful and accommodating.

Daniel F. 
Rating:
5.0

Agent had a little trouble with my check in on her handheld device, but got it quickly resolved by going inside and using the computer.

Daniel N. 
Rating:
5.0

Customer did not leave a comment.

Stuart T. 
Rating:
1.0

Pretty rude attendant and she was on her phone the entire time. Facility is hard to get in and out of let alone try to back up in

Russell M. 
Rating:
5.0

Customer did not leave a comment.

MARK E. 
Rating:
5.0

Customer did not leave a comment.

Angela K. 
Rating:
5.0

properly maintain your equipment.

Paul W. 
Rating:
5.0

Very impressed with Bonita.

GLEN P. 
Rating:
5.0

Bonita was amazing ! She was helpful and funny. She's pretty much the best I've felt with ever and very welcoming !

KILEY M. 
Rating:
5.0

Helpful, and efficient.

Tony E. 
Rating:
4.0

Customer did not leave a comment.

Kenny S. 
Rating:
3.0

The one person at this location was overwhelmed with serving all tho people therefore causing delays. SHe could truly use some help

Susan M. 
Rating:
5.0

The young lady that helped me was very professional and helpful. DY

Daniel Y. 
Rating:
5.0

They took care of issues

colin B. 
Rating:
5.0

I have a general complaint, not specific to the pick up or drop off locations. I've recently rented two trailers. In both cases I drove from my resident town to another town, picked up the trailer in the 2nd town, loaded it, and drove the trailer back to my resident town. A friend now informs me that the rental fee would have been much cheaper if I'd picked up the trailer in my resident town and returned it to the same location. I was never informed by U-Haul of this counter-intuitive pricing discrepancy and am not a bit pleased about this.

TOM H. 
Rating:
3.0

Customer did not leave a comment.

Kathy J. 
Rating:
4.0

Customer did not leave a comment.

TOM H. 
Rating:
4.0

Customer did not leave a comment.

Kathy J. 
Rating:
5.0

Better your systems so that when all information has been entered online we do not have to do it completely over at the site/store.

Matthew V. 
Rating:
5.0

Customer did not leave a comment.

Donna V. 
Rating:
5.0

Customer did not leave a comment.

Patricia M. 
Rating:
4.0

Customer did not leave a comment.

Tracy F. 
Rating:
5.0

Customer did not leave a comment.

Charlie O. 
Rating:
4.0

Customer did not leave a comment.

Leonard N. 
Rating:
3.0

AT the drop off location, there was no one there so we dropped the trailer as were instructed when I called the 800 #.

Robert S. 
Rating:
5.0

N/a

Liz S. 
Rating:
5.0

They were very friendly and helpfull

Colleen J. 
Rating:
5.0

Customer did not leave a comment.

Monica G. 
Rating:
5.0

Excellent staff. She was very sweet and helpful.

Jolene P. 
Rating:
5.0

Customer did not leave a comment.

Clifton M. 
Rating:
5.0

The woman running this place should be cloned for every location. She was amazingly helpful and better than any trailer rental experience ever.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Dustin G. 
Rating:
4.0

Customer did not leave a comment.

Cassandra R. 
Rating:
5.0

Customer did not leave a comment.

Geoffrey T. 
Rating:
4.0

Customer did not leave a comment.

staci E. 
Rating:
5.0

Customer did not leave a comment.

Timothy D. 
Rating:
4.0

Customer did not leave a comment.

Sheila H. 
Rating:
1.0

Next time, tell the customer the actual cost of each fee and mileage cost. Instead of telling a cheaper price but it cost more when returned.

SARAH P. 
Rating:
5.0

Customer did not leave a comment.

jennifer O. 
Rating:
3.0

Truck was dirty outside and smelled very bad inside when we picked it up; however, the truck ran well and functioned perfectly for our needs.

Cynthia P. 
Rating:
4.0

Customer did not leave a comment.

robert F. 
Rating:
5.0

Customer did not leave a comment.

RICHARD Y. 
Rating:
5.0

The person whom assisted us was extremely helpful in making sure our needs for move were taken care of.

Mike P. 
Rating:
5.0

Customer did not leave a comment.

anne K. 
Rating:
5.0

The Salina location was extremely helpful and could not have done more to get me on my way. Very good service.

Raymond S. 
Rating:
5.0

Nobody was there when we arrived to drop it off. The website wouldn't let us take a picture of the dolly. I had to call uhaul to complete the transaction

Stephanie G. 
Rating:
3.0

Truck broke down first trip, did not get to use it. Had a deadline to be moved out. 2 hour response time. Nightmare

Natasha M. 
Rating:
5.0

The cost to rent the trailer in Richmond, VA. was about $250.00 which I thought was high but the price to rent the same trailer in Salina, KS was insanely expensive, $475.00. I will never rent this trailer again from u-haul,

Billy M. 
Rating:
3.0

The rental place was just fine. They had my stuff ready and on time. Thanks. The truck wasn't the best. It wouldn't start on the first try - you had to turn the ignition off and try again. There were no interior cab lights for after dark. And braking was hard - whenever you came to a stop, there was some serious front end vibration, every time. The experience was okay - I got my move done. But that specific truck probably needs some service.

Philip M. 
Rating:
5.0

Friendly personal service and it was Easy to get hooked up and on the road

James L. 
Rating:
5.0

The customer service at Salina was great. The uhaul itself was not. The drivers mirror would not stay in place. The engine used 1 quart of oil every 250 miles. The truck leaned right while empty and worse when loaded even though we tried to put heavy items in left. The worst however was the low beam headlights. Seems they were right out of the 1930's as they appeared on the ground as two separate beams.....aka they did not light up the roadway in the center. High beams worked well but were of little use due to traffic.

steve B. 
Rating:
5.0

She was very courteous, friendly, and helpful!

Roy G. 
Rating:
3.0

Hard to get into when traveling north had to go and turn around down the road.

Jennifer L. 
Rating:
5.0

Customer did not leave a comment.

Linda P. 
Rating:
3.0

No one was there.

Lucas N. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Customer did not leave a comment.

ROGER C. 
Rating:
5.0

Just wanted to take a moment to commend Bonita for a job well done! She listened to my needs, suggested a trailer and even hooked it up for me. Will definitely do business with them again.

Dominic M. 
Rating:
1.0

After picking up the trailer, we drove it to our home to load. Upon opening the trailer, we found that it had not been cleaned out. The floor of the trailer was covered in water, mud and grass. We had to use the packing blankets as floor covering before we could place our items inside. For what we paid for the trailer, I would expect it to be clean and ready to go.

MARTIN B. 
Rating:
4.0

Customer did not leave a comment.

Kevin V. 
Rating:
5.0

Customer did not leave a comment.

Jay S. 
Rating:
4.0

Customer did not leave a comment.

Cristal H. 
Rating:
3.0

Customer did not leave a comment.

bart T. 
Rating:
3.0

All I was doing was dropping the uhaul off at this location, so I have nothing to say if they can improve anything.

Latatyana W. 
Rating:
5.0

A wonderful experience with L & S auto. Owner was great, and the receptionist Bonita made it the easiest time of getting a Uhaul.

elizabeth S. 
Rating:
5.0

Customer did not leave a comment.

ed M. 
Rating:
5.0

Great customer service!

Tam T. 
Rating:
5.0

These people are amazing!!! The young lady and gentlemen who helped me are THE BEST. They are so friendly and helpful! Moving can be so frustrating but they made it pleasant. They're amazing!

Evelyn N. 
Rating:
3.0

Customer did not leave a comment.

Gary B. 
Rating:
3.0

Customer did not leave a comment.

Greg D. 
Rating:
5.0

Boneeta was amazingly helpful as well as Cindy! They were great to work with! The lady whom I guess canceled my reservation after letting the ladies know I was going to be delayed was not so helpful.

Charli M. 
Rating:
5.0

Customer did not leave a comment.

Trevor G. 
Rating:
3.0

Customer did not leave a comment.

JIm H. 
Rating:
5.0

Customer did not leave a comment.

Cory R. 
Rating:
5.0

Customer did not leave a comment.

Elvon C. 
Rating:
5.0

Bonita was awesome!

Tracy Y. 
Rating:
3.0

No where to park, can't get to location while driving North on main street.

Joseph B. 
Rating:
5.0

The young lady was so nice and so helpful! Great Customer Service

Troy B. 
Rating:
5.0

Customer did not leave a comment.

Ralph W. 
Rating:
5.0

Customer did not leave a comment.

MariaLuisa S. 
Rating:
3.0

Customer did not leave a comment.

Jesse G. 
Rating:
4.0

Customer did not leave a comment.

Gary H. 
Rating:
5.0

Owner was very kind and helpful. Great service!

robert E. 
No reviews have been submitted for this location.

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