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Matt C
Customer Reviews for Laneys Heating and Cooling LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing it was cheap and easy!
Gwen SDrop the truck off on Sunday on time and the store was closed. So there was no interaction with the store.
Christian SRear passenger tire had low pressure on pickup and required air addition twice.
Joshua MThe entire process for pick up and drop off was quick and easy .
jennifer sVery nice people all were so friendly
Denise GVery Friendly had me on my way in no time
DONALD Kgreat service
Carole JMichelle and staff are amazing, vote for Ken 👍👍👍
John LDone well
Michael CThe experience of renting was expedient and very professional, Michelle was amazing...keep up the excellent work and God bless.
John LExceptional customer service. Truck was in immaculate condition!
Roger RThe convenience of the building is good but the App and process is terrible! Do not use the app go to a person.
Alex KThey changed the location of my pick-up the day before and only notified me by text. I ended up going to the original location as I missed the text. You should of sent an email as well. Also, no one was there when I went to pick up the truck and I did not know what to do. I ended up calling a toll free number and they were able to give me the combination of the lockbox.
John CI made the reservation online with about a 2 hour notice. When I got to Laneys Heating and Cooling, they immediately got me set up with a truck and needed equipment. I only needed it for a quick pick up and move of furniture, was back in 2 hours. Very good experience.
Harold SExcellent service and thorough
Mark MI lost 30 min to find the keys because of mobile pick up. It might be easier.
Abdurrahman OClean and location was super easy. Only dropped off, had no interaction with anyone.
Heidi MExcellent staff and service. I will use them again.
Suzanne FImprove the online part of reservation.
Rusty JSuper nice and extremely helpful professional team at both locations and Sadik at world gas on route 9 north in Howell NJ is the best of the Best, a fantastic asset to the U-Haul family.
VINCENT NThis was not the original drop off location the original location would not except the trailer this is the second time it happened to me you really need to talk to the people who except trailers and make sure they take it back
valerie rThe people helping me at Laney's were some of the friendliest that I have encountered in the number of times I've rented U-Haul equipment. They were extremely helpful in getting me equipment and making sure I had what I needed. Even gave me directions to get back to the highway since the main road they are on is difficult to get out of the same way I came in. So the alternate route allowed me to get going more quickly.
ROBERT Yexcellent service
William SVery nice people
dave bVery friendly and professional and it was easy to pull the trailer into the lot. Great location and wonderful people!
charles sEasy drop off and staff was very helpful
ROBERT KDropped off Sunday evening web site very easy to use and convenient.
THOMAS MI was very satisfied!
WILLIAMRAYMOND IHonestly, the location was fine. We did the 24/7 truck share and the pickup ended up being a pain in the ass. The communication is unclear that you need to be at the location within an hour of the time of reservation. I showed up around 9:05 for an 8:00 am pickup and then had to call support, wait for ten minutes only to talk to Denise who I found to be pretty unpleasant to talk to. She fixed the issue but I could’ve used being told I was late about 3 less times. I got it the first time, Denise.
JOHN FBest Store ever,thank you no changes.
Brett TThe cab area was not clean. Water bottles and old dirty socks left in it
Daniel SNot only was it a clean vehicle, The staff at Laneys was very friendly and accommodating A+
Donna Nnice people...know their products.
CHARLES GWhen ordering it should be mentioned that a dolly and furniture pads are kept in the truck, to account for space in the truck that will not be available when moving.
Amy FVery friendly and helpful
Austin PTotal joke I brought the truck back 3 hours early and also didnt use anyware near the 59 miles I paid for and instead of giving me money back they took a extra 50 from my credit card ... and the app is terrible
STEVEN KGood job
JOHN KNothing. Was a great experience. Nice personnel. Clean open parking lot.
HENRY FThe entire check out and check in process could be smoother and easier but in general it works.
Richard YVeronica and Laneys were phenomenal in helping me book this rental.for our move. However, the problems that ensued when we tried to pick up our rental via the "24 hr" online thing you do.... Caused us nothing but stress ....we had to contact a Uhaul rep to figure out what to do. It literally took us 50 minutes ....standing in the pouring rain trying to take p pictures ....what a joke My husband actually was about to just cancel the reservation and find a different trucking rent in the morning. And the representative, Jason, what a useless individua l Actually hung up on me. l I expect more.from a company like.Uhaul. don't know.if.I'll be using you guys again.
Sean JContinue to do what you are currently doing. Very pleasant people to do business with--very professional.
Joe H