Customer Reviews for Laneys Storage

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of Laneys Storage

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Patrick C. on

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I got stuck in the parking lot and was charged 22 dollars for fuel which I had already replenished. I drove forty miles and put six gallons of gas in it. What a scam.

Joseph G. on

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A quicker check in process due to already taking care of most information entry via online reservation would be nice

JULIE Y. on

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Nothing... It was perfect!!

Angel G. on

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Customer did not leave a comment.

Anthony A. on

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First of all, address is not correct, and GPS takes you to another location at another part of town that coincidentally is another uhaul location. Also, the two workers in the convenience store were very rude. Very frustrating and stressful return.

Naomi V. on

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It was a very odd place to drop off a rental.

Melissa W. on

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$29 to rent a Uhaul but yet not one free mile. I drove from the Uhaul pickup 7.4 miles to my home. loaded truck then went to the storage unit 9.2 then from storage to drop Uhaul off was 11 miles. So then they tried charging me $89 dollars.. I call a ripoff.. Ummm yeah not paying $60 bucks for one trip. Stopping payment.. No way in hell!!! Oh and they had wrong address, waisted gas in my own vehicle looking for the damn place..

Kevin B. on

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Customer did not leave a comment.

mark Y. on

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FELICIA A W. on

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Learn to speak English! Learn to listen to what the customer needs. I asked for a dolly to be available with the truck. There was none! I asked to have the truck till 5pm. I was put for 3pm. To top it all off the truck had no gas in it. I had to put gas in it before my move. Didnt know how much I was gonna use. Ended up filling the truck and gave it back with a half! Did not get reimbursed for the extra gas I put into the truck! Very displeased.

Brad W. on

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Customer did not leave a comment.

Lisa M. on

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Wilton T. on

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Jennifer S. on

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Reservation process was completely unacceptable. Three times my reservation was somehow lost or cancelled. The truck we rented needs to be serviced. The only positive was the employees of the convenient store were friendly

Andrew C. on

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I did express check out but when I showed up it did not matter and stated we do not care as the UHAUL system is not working and we need to take your credit card etc. The whole process took over 40 minutes and was extremely frustrating. They trashed UHAUL website etc. In addition ordered pads and they were not there.

Nathaniel G. on

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Customer did not leave a comment.

Keith F. on

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The truck i was supposed to pick up was not at this location but at another down the street, less than 3 miles away. I was not informed of this by the rep although I gave him my confirmation number which he obviously knew because they did not have the size I requested, he told me he had a smaller size for me. All he had to do was send me down the street instead he rented me a smaller truck and no equiptment. The only reason I found this out is because a lady from the correct location called me wondering where I was. At that point I was already frustrated packing my stuff i a truck that was too small with no equipment...And oh yeah, I paid three times because i paid for the other truck on top of the reservation and I had to keep the truck an extra day because I couldn't fit everything in. All because I went to the wrong location...I will say this, If I went to the correct location first I wouldn't have had this "shadyness" happen. They would have sent me down the street.

JEAN B. on

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No one seemed to know what they were doing. I wasted a lot of time there.

Jonathan L. on

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It's clever for you to solicit feedback on my experience and put all of the accountability on the businesses you contract with. However, my overall UHAUL experience was appalling as it typically is. I have an open complaint and your resolution will be telling.

david J. on

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Customer did not leave a comment.

dawn B. on

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Jim N. on

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Trailer was hooked up to a truck I had to go out in the poring rain move the truck and trailer, disconnect the trailer, move the truck, then hook my truck up to it. After all this the computer was not working and he had to call customer support to find out he did not log in the trailer right. What should have been a 15 min transaction turned into a hour long wait to get a trailer for two and a half hours of use. Not pleased!

ROBERT G. on

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Very disappointing to book and pay online only to be told that the contract would not be honored and that the rate was higher. Bait and switch?

John S. on

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It took and incredible amount of time to do the paper work which should have taken minutes. The guy was nice, but there must be something seriously wrong with the system.

robin M. on

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My son told me the man that was called from the back of this location was disturbed that my son was dropping off the truck. He just held out his hand for the key without a word. He said they were very rude and ignorant.

Mohammad G. on

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The car had damage on the bumper that I pointed out prior to driving off and the employee told me that I shouldn't worry about it and marked it on the slip attacked to the key. At the drop off I was told that if I hadn't taken the full coverage option then I would have been charged for the damage as it wasn't marked with a sticker to ensure it hasn't happened during the rental. It also took me 20 minutes to pick up the car as they weren't aware how to check me in on the system. The car interior had some sticky liquid all over that hadn't been cleaned!

James R. on

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Jonathan D. on

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Quinn M. on

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Tons of junk in the truck when I got it. I had nowhere to put it / no dumpster so I left it in the truck when I returned it...