I just dropped the vehicle off after hours. The site contact in Defiance, Ohio help me as appropriate. During the follow-up phone call with him I was treated in a friendly and respectful manner.
Thomas K.
Customer Reviews for Larrys Mobile Repairs
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
This was a change from where I was told to pick up the truck. I was never contacted either by phone or text message about the change. My phone log shows no call from U-Haul. This was a major mess up.
George R.Maybe a little better suspension on the trucks ... all in all a good experience... thank you for being in defiance,Ohio!!!
Marilyn G.thanks for the extra time - turns out we really needed it. Bill
bill M.It would be nice if they had moving supplies for sale- boxes & packing materials. Other than that, service was excellent!
david B.Very friendly and helpful staff, thank you!!
JAMES S.Quick processing of the rental and return. Very nice to deal with.
Ryan A.Very professional I was so impressed these people take great pride in there work I would recommend to any one who loves customer satisfaction
Gustavo C.had to transfer pick up location because no one home at original pick up spot Was handle well by new pickup location.
LEE S.Dropped off after hours. This was very easy
Barry W.Everything is good the way it was !
jesus Q.Always great Service from Larry and his crew.
DUANE F.Truck dirty. Needed to sweep out the back. Also had truck for 5 days and was told if returned early I would be credited. I was not.
Beth S.Nice gentleman. Pleasant experience.
James M.Was not happy with the way i was not kept informed about several things- costs seemed high for the service i got.
Dora T.Trailer was in disrepair with side wood broken making tie down very difficult. There were only two 'D' hooks both on floor of trailer making using tydowns impossible to use. we had to use a bar we owned to keep furniture from moving around. I spoke with person we picked trailer up from and two reps from u-haul but they said couldn't help getting us a better trailer.
BECKY H.Nothing. It was great!
cathrine N.Awesome service from the local office in Defiance OH. Very accommodating and helpful.
craid D.No improvement needed.
robert B.I had made the reservation at Paul's in Defiance, Ohio. Paul was extremely accommodating and helpful. Larry's Mobile Repairs was polite and helpful. Paul told me he would walk around and inspect the truck with me. Larry's did not and did not offer. I took videos before and after to document scratches on the truck. Larry's did not even mention that I could document this on the paper work. It would have been nice if he had. Other than that everything was fine. The truck floor had not been swept but it was not too bad.
Anthony G.Larry acted very professional and very good to his word. Just got a little confused with the emails I got from U-Haul since they weren't what Larry and I had agreed on,but at the end everything worked out just fine and most definitely will do business with Larry again when needed...
margarito R.I arrived moments after a trential downpour started. I was waiting out the storm and was in no hurry. After about 10 minutes someone came out and unhooked the trailer from my truck. I never got a drop on me...that is what I call true service. Thank you!!!
Wayne J.Quick in and out
Byron T.Great customer service and extremely helpful getting the trailer hooked up and checked out for me. A+ work!
John W.I had to pay mileage because I had to drive 40 extra miles to pick up and drop off when I noticed that some were sitting all day in the same town I live.
Ron W.Maybe give a bit of a discount if the trip lasts less then the four hour time frame?
tammy F.My issue is with uhaul. This location is NOT where I was supposed to pick the truck up. When I got my first location my truck was gone there wasn't one for me thank goodness Larrys automotive had a truck .. I spent my first hour trying to find a truck and then driving across town to go get a truck now I'm charged extra mileage I was the one that was inconvenienced .. this is bullshit and POOR customer service I would not recommend U-Haul or using the online service to anyone
SALINE S.Fast, efficient, friendly
Anthony C.I had a very good experience picking up and dropping off the trailer.
Terry B.The owner operator was nice and helpful
Robert S.Friendly helpful understanding easy to work with I would go back and rent his equipment again
DOUGLAS H.Very nice people.....
DAVID F.One of the tires had a significant leak. I filled it brfore I left town and it was flat the next day.
Martin K.First of all, the trailer size that I intended on picking up was unavailable, so I was inconvenienced with having to haul a trailer that was too big for the task. Then I realized the brake lights were not working on the trailer. I inspected the wiring on the trailer and found that it was damaged, with electrical wires exposed on the cord near the tongue.
Andrew S.Based upon the above; improvement would be difficult. I had rented from Paul's (Ottawa St. Defiance) and Larry's (SR 18 Defiance) to help move my 2 daughters' possessions from Huron, OH and Cleveland, OH to Edgerton, OH over the course of 2 rentals within 4 days. Both business managers were extremely helpful and pleasant to work with.
Joe A.Larry was a great person to deal with
larry E.Quick and easy. Larry was personalable.
Sheila C.My trailer pulled extremely well empty and loaded. I had a messy floor when I was finished. The aluminum floor cleaned easily at the car wash. Fortunately I was reminded by a friend to save my pickup's transmission, it was best to take it out of overdrive. MPG dropped very little empty and loaded. Moved over 2000 lb. 576 miles. Larry was very helpful.
thomas R.Larry demonstrates what excellent customer service is all about. Thank You
MICHAEL D.The office manager was so helpful! We arrived right at closing and she was very pleasant and took the time with us to get everything right. Thanks so much for a GREAT experience!