Customer Reviews for Larrys Mobile Repairs
(U-Haul Neighborhood Dealer)

122 reviews

1810 Spruce St   Defiance, OH 43512

(419) 956-4998

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed

Services at this Location:

Contact Us

(419) 956-4998

1810 Spruce St
Defiance, OH 43512

Services at this Location:

Hours

  • Mon–Fri
    8 am–5 pm
  • Saturday
    8 am–12 pm
  • Sunday
    Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
2.0

Have the equipment ready. Be on time, not 30 minutes late! Don't try and up charge the customer.

Jon S. 
Rating:
5.0

I was charged $325 over.

Ruben P. 
Rating:
4.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

I have no suggestions for improvement. The process was seamless from beginning to end.

Jared E. 
Rating:
5.0

Customer did not leave a comment.

john V. 
Rating:
5.0

Customer did not leave a comment.

Timothy B. 
Rating:
5.0

Everyone at Larry's Mobile Repairs is extremely nice and very helpful. They hook- up the equipment and review all aspects of the rental unit. Thank you for the GREAT SERVICE!!!

Scott Z. 
Rating:
2.0

First of all the truck would be clean and have a full tank. They knew I was travelling 900+ miles. When I spoke to the owner I let them know I did not want to drop the truck off down town Tallahassee near the University . He agreed and said he changed it,but did not! He did not have things ready to go had to wait.Plus was quoted 1300 and had to pay 1800 ????? I will be looking for a different company next time.

samantha L. 
Rating:
5.0

Great to work with!

Lyle B. 
Rating:
4.0

No assistance and poor cell reception for self check in.

Wiley G. 
Rating:
5.0

100% will recommend to anyone to use. Great costumer service. Thanks, Nick

Nicholas K. 
Rating:
2.0

Dogs lunging at you from behind the counter and barking at you. No mention of any paperwork.or documnetation, no directions on returning or taking pictures. He just said thanks and took the keys. I stopped back about a half hour later to get some documentation but he was gone. I called and was told he would email a reciept after he gets back.

Jill H. 
Rating:
3.0

Have the truck that is ordered available and the location open. Have the fuel tank above empty for the next customer.

Dale B. 
Rating:
5.0

Friendly staff even though they were busy as hell

Christopher B. 
Rating:
5.0

Customer did not leave a comment.

Theresa H. 
Rating:
1.0

Customer did not leave a comment.

Leslie Y. 
Rating:
5.0

Customer did not leave a comment.

Bradford H. 
Rating:
4.0

Customer did not leave a comment.

Edward B. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Ryan I. 
Rating:
3.0

The issue was the appliance dolly was not available. It was ordered prior but not there. The location found one at another location which I very much appreciate but waited 30 - 45 minutes.

Sally L. 
Rating:
4.0

Customer did not leave a comment.

Darin P. 
Rating:
4.0

Was not informed that it was a two day rental and the milage offered did not match what I originally looked up online for a rental from uhaul. This mad a bad situation I was already dealing with worse. It was an excellent vehicle though.

Deron P. 
Rating:
5.0

Customer did not leave a comment.

Laurel B. 
Rating:
1.0

I contacted Larry the day before my pickup as a courtesy call. He assured me he would be there for my 8:00am pickup. We arrived at 7:55 and no one was there. The number listed on the door and sign to call was a working number, but no one answered it the multiple times we called it. He finally arrived around 8:40pm. I personally couldn't stand inside his shop where an ashtray was in the middle of the counter. My lungs can't handle that smoke/cigarette smell ever since I got COVID earlier this year. Thankfully my husband was able to stand in there and take care of the business/paperwork. However, he was turned off by the two large dogs that were behind the counter. The trailer was not hooked up to the vehicle. Once they did hook it up, thanks to my husband, we noticed the tail lights were not working. So, we had to get a different trailer on site. We arrived much later than we expected to our place of moving and our help was waiting 45 minutes for us.

MOLLIE B. 
Rating:
5.0

The left turn signal didn't work but I'm sure they've got it fixed now.

Clarence V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER R. 
Rating:
5.0

Only thing I can say was that it was hard seeing traffic backing out of the location. Otherwise everything, especially the help from the people working, was very appreciated.

David S. 
Rating:
5.0

Great place!

Michelle R. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL F. 
Rating:
4.0

I had someone drop the truck off for me thus I did not see the site and can not rate it. I received an e receipt stating that all was well for my part.

DEAN C. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Larry was the owner and he did everything I his power to make sure I got what I needed and everything went smoothly. However uhauls customer service not only hung up on me when they couldn't complete my order but repeatedly changed my truck size/ pickup location/ and many other aspects of my order to create not only a hostile feeling buy a scummy feeling as well. Ended up paying more in gas and mileage because of it. Overall will not use uhaul again but Larry was awesome. Be more like Larry.

Michael P. 
Rating:
3.0

Customer did not leave a comment.

Stephen B. 
Rating:
5.0

Management could not have been more helpful and friendly- would rent again without a second thought!

John W. 
Rating:
5.0

Customer did not leave a comment.

Catherine D. 
Rating:
3.0

I just dropped the vehicle off after hours. The site contact in Defiance, Ohio help me as appropriate. During the follow-up phone call with him I was treated in a friendly and respectful manner.

Thomas K. 
Rating:
4.0

This was a change from where I was told to pick up the truck. I was never contacted either by phone or text message about the change. My phone log shows no call from U-Haul. This was a major mess up.

George R. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
3.0

Customer did not leave a comment.

CHRISTOPHER L. 
Rating:
5.0

Maybe a little better suspension on the trucks ... all in all a good experience... thank you for being in defiance,Ohio!!!

Marilyn G. 
Rating:
5.0

Customer did not leave a comment.

PATRICA R. 
Rating:
5.0

Customer did not leave a comment.

Michelle C. 
Rating:
5.0

thanks for the extra time - turns out we really needed it. Bill

bill M. 
Rating:
5.0

Customer did not leave a comment.

Renee P. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

It would be nice if they had moving supplies for sale- boxes & packing materials. Other than that, service was excellent!

david B. 
Rating:
5.0

Customer did not leave a comment.

McKensie S. 
Rating:
5.0

Very friendly and helpful staff, thank you!!

JAMES S. 
Rating:
5.0

Quick processing of the rental and return. Very nice to deal with.

Ryan A. 
Rating:
5.0

Very professional I was so impressed these people take great pride in there work I would recommend to any one who loves customer satisfaction

Gustavo C. 
Rating:
5.0

Customer did not leave a comment.

Carla B. 
Rating:
5.0

Customer did not leave a comment.

ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Lance S. 
Rating:
4.0

had to transfer pick up location because no one home at original pick up spot Was handle well by new pickup location.

LEE S. 
Rating:
5.0

Customer did not leave a comment.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

dennis L. 
Rating:
3.0

Dropped off after hours. This was very easy

Barry W. 
Rating:
3.0

Customer did not leave a comment.

Anna C. 
Rating:
3.0

Customer did not leave a comment.

Anna C. 
Rating:
5.0

Customer did not leave a comment.

ron G. 
Rating:
5.0

Everything is good the way it was !

jesus Q. 
Rating:
5.0

Customer did not leave a comment.

Doug N. 
Rating:
5.0

Always great Service from Larry and his crew.

DUANE F. 
Rating:
3.0

Customer did not leave a comment.

Terry C. 
Rating:
3.0

Truck dirty. Needed to sweep out the back. Also had truck for 5 days and was told if returned early I would be credited. I was not.

Beth S. 
Rating:
5.0

Nice gentleman. Pleasant experience.

James M. 
Rating:
5.0

Customer did not leave a comment.

Rexford B. 
Rating:
3.0

Was not happy with the way i was not kept informed about several things- costs seemed high for the service i got.

Dora T. 
Rating:
4.0

Trailer was in disrepair with side wood broken making tie down very difficult. There were only two 'D' hooks both on floor of trailer making using tydowns impossible to use. we had to use a bar we owned to keep furniture from moving around. I spoke with person we picked trailer up from and two reps from u-haul but they said couldn't help getting us a better trailer.

BECKY H. 
Rating:
5.0

Nothing. It was great!

cathrine N. 
Rating:
5.0

Awesome service from the local office in Defiance OH. Very accommodating and helpful.

craid D. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
5.0

No improvement needed.

robert B. 
Rating:
3.0

I had made the reservation at Paul's in Defiance, Ohio. Paul was extremely accommodating and helpful. Larry's Mobile Repairs was polite and helpful. Paul told me he would walk around and inspect the truck with me. Larry's did not and did not offer. I took videos before and after to document scratches on the truck. Larry's did not even mention that I could document this on the paper work. It would have been nice if he had. Other than that everything was fine. The truck floor had not been swept but it was not too bad.

Anthony G. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth H. 
Rating:
4.0

Customer did not leave a comment.

Lindsey D. 
Rating:
4.0

Customer did not leave a comment.

LINDA F. 
Rating:
5.0

Customer did not leave a comment.

michelle N. 
Rating:
4.0

Customer did not leave a comment.

Brad P. 
Rating:
3.0

Customer did not leave a comment.

Machia D. 
Rating:
4.0

Customer did not leave a comment.

Kevin J. 
Rating:
5.0

Customer did not leave a comment.

carol M. 
Rating:
3.0

Customer did not leave a comment.

Brad P. 
Rating:
5.0

Larry acted very professional and very good to his word. Just got a little confused with the emails I got from U-Haul since they weren't what Larry and I had agreed on,but at the end everything worked out just fine and most definitely will do business with Larry again when needed...

margarito R. 
Rating:
5.0

Customer did not leave a comment.

jack L. 
Rating:
5.0

I arrived moments after a trential downpour started. I was waiting out the storm and was in no hurry. After about 10 minutes someone came out and unhooked the trailer from my truck. I never got a drop on me...that is what I call true service. Thank you!!!

Wayne J. 
Rating:
5.0

Quick in and out

Byron T. 
Rating:
5.0

Great customer service and extremely helpful getting the trailer hooked up and checked out for me. A+ work!

John W. 
Rating:
3.0

I had to pay mileage because I had to drive 40 extra miles to pick up and drop off when I noticed that some were sitting all day in the same town I live.

Ron W. 
Rating:
5.0

Customer did not leave a comment.

diane F. 
Rating:
5.0

Customer did not leave a comment.

Kevin D. 
Rating:
5.0

Customer did not leave a comment.

JAMES F. 
Rating:
5.0

Customer did not leave a comment.

Cassondra H. 
Rating:
5.0

Maybe give a bit of a discount if the trip lasts less then the four hour time frame?

tammy F. 
Rating:
5.0

Customer did not leave a comment.

DUANE A. F. 
Rating:
3.0

Customer did not leave a comment.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
3.0

My issue is with uhaul. This location is NOT where I was supposed to pick the truck up. When I got my first location my truck was gone there wasn't one for me thank goodness Larrys automotive had a truck .. I spent my first hour trying to find a truck and then driving across town to go get a truck now I'm charged extra mileage I was the one that was inconvenienced .. this is bullshit and POOR customer service I would not recommend U-Haul or using the online service to anyone

SALINE S. 
No reviews have been submitted for this location.

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