Very helpful staff
Alejandro V
Customer Reviews for Las Minas Self Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
NOBODY helped us unwrap the vehicle and every time we tried calling U-Haul for help, the same robot answered without connecting us to an agent.
DANIEL Tnull
Ronnie GLady at the desk was nice
ANTONIO LThe security was top notch. The staff were friendly and very knowledgeable. Rates are the best I found for secure storage. I would definitely recommend and use this facility again if the need arises. Thanks to Las Minas self storage, Joseph C.
Joseph C | Overall ExperienceI found a better cost.
Transporte d | Overall ExperienceAll good
DAVID DNothing that I would say the service was great from the customer service to the final on delivery the trk service was great once again thank you
MARIA LEverything was excellent from the location to the customer service. Highly recommend!!
Luis I | Overall Experienceamazing people at Las Minas!
Eduardo MNice people very helpful.
Adam L | Overall ExperienceThank you, will use again in the future
Alfonso D | Overall ExperienceNothing everything is already organized and great customer service, easy and fast ,very helpful just keep up the great work.
GREGORY GTry having someone who enjoys their job. The person at this location acted like I was imposing on her.
Pedro BExcellent service
Xavier LVery good service
Jose AMaria was very helpful and walked me through the process
Armando Cthe ladies was very nice and professional and I would be glad to rent from them again in a heartbeat and would recommend them to friends. thank you for your help and assistance.
Jimmy Lagain the trailer light dont work .some sheriff say me a notice.. this is the socon time on difernts trucks.. thats important
Gabriel GMy uhaul was swarmed by men while doing the virtual checkout. They told me to get out and They took the keys. Then once I was able to get a word in, I said was turning it in. They proceeded to give me the keys back and told me to go finish. It was really confusing and I could not wait to be out of there.
christabel gExelence customer service
Maria TEverything was perfect.
Raquel MFriendly staff, easy to do business with..
CIRO RTires are old and has different sizes scared to have a flat tire
JOSE CTruck was covered in fire ants due to being parked under a tree with branches touching it.
Ryan KHORRIBLE FUCKING SERVICE ! I turned my trailer in 30SEPT2022 , they didn’t put it in the system until 08OCT2022 , then proceeded to say the trailer wasn’t there , after I had pictures showing I returned it and tried to charge my card $1100
Allen GThank You
Arturo RIts a nice set up and convenient location. They will get the fifth start if they refill their hitch stack because they are missing on sales and if they have common tools to lend to their customers. Just basic stuff like a hammer and other small tools.
Antonio VI thought trailer was to be hooked by a uhaul representative? Last location I rented one, employee hooked it up for me. Said it was uhaul protocol. I don't mind doing it myself though.
Jorge CMr Perez form Uhaul Laredo , recommend me this place and was very good!!!
Guillermo LN/A
Israel PI had no problems at all
RICARDO VAll are perfect
Miguel Msmall parking lot
Omar VAlmost everything needs to be improved! They had none of the equipment I ordered prior to the pickup. The women was 30 minuets late to open. They could careless about their inconvenience. This was such a horrible experience and I'll be sure to let uhaul know these people have no idea what they're doing. As well as the regional manager!
candra SGreat service offered by Las Minas Self Storage! I really appreciate their support and help when I needed during the rental service. Muchas gracias! JD
JUAN D | Overall ExperienceThe rental agent at the drop off location in Laredo was friendly and professional.
CARLOS RVery satisfied with the service and the facility, if I need to rent a space it will definitely be las minas self storage.
RAFAEL O | Overall ExperienceDon't book something that is not available and cancel hours before pick up.
Billy WI live in Mexico. I will return again when I need storage. Thank you.
MARK R | Overall ExperienceMr Obryant is a crook, who thrives on taking items from storages, he finds to have good monetary value.. Mr Obryant put a lock on our storage BEFORE THE RENT WAS DUE on our unit.. Mr. Obryant then piled on some ridiculous, bogus fees, to the amount of $1,750, making it very difficult to reclaim our belongings from our storage. I even had to take Mr. Obryant to court, due to his shady business practices.. I hope karma will eventually catch up to Mr. Obryant, and he will get what he deserves, for doing dishonest business.
LEO N | Overall ExperienceNot secure, since the back fence has been completely removed. Another vehicle was ALWAYS parked in our parking spot despite multiple complaints. The gate code never changed from 1,2,3,4 so random people brought their vehicles and parked them there. Assigned RV parking with no room to actually back the RV up into the parking spot. Sorry. Not happy with the service.
Ryan Y | Overall ExperienceI highly recommend Las MInas Self Storage for all your storage needs. Competitive prices, easy access 24 hours a day, safe environment, friendly staff and very accessible when needed to speak to someone.
CIRO R | Overall ExperienceVery clean and well maintained
Melissa B | Overall ExperienceGood location and well maintained.
James M | Overall ExperienceWent over 1 day on my storage and they charged me the whole month, when ever I was going to move everything out, also no locks are given or provided, they don't help out with discounts at u haul, I'm guessing it's family owned and operated because they will overcharge you.
ARGELIO A | Overall ExperienceWas very pleased with the level of service that we received. Definitely would use again.
Meranda R | Overall ExperienceThe young lady at the desk was very friendly and helpful with getting me a mini storage and setting up transporter for me. Thank you Todd
Todd C | Overall ExperienceGreat service
Juan I | ReservationEverything went smooth
Jazmin S | ReservationAll the process in the website was easy to follow.
carlos m | ReservationClean, spacious, well priced, and most of all office is open on Sundays at a reasonable time
Marion C | ReservationI call to schedule and the operator was not very helpful or clear. But it was ok.
MArcela G | ReservationAlways accessible and well secured
GLORIA R | Overall ExperienceExcellent place, safty, good price and good ubicarion.
GREGORIO O | Overall ExperienceOwner was gracious and understanding during a financially difficult period of my rental agreement. Staff were efficient in implementing the changes.
CHRIS L | Overall ExperienceFast efficient check in. Disappointed I was not able to get a free month storage rental eventhough I had a uhual trailer rental scheduled.
Ken H | ReservationThe facilities are excelente and your staff very frendly
ALMA D | Overall ExperienceGreat storage and location
JOHN A | Overall ExperienceWas good
Privacy R | First ImpressionsGood service, food costume service.
Privacy R | First ImpressionsVery clean. The operator was extremely polite and helpful.
Privacy R | First Impressions