Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Very helpful staff and it shows they really care.
Clean and sanitize the vehicle.
The staff were friendly and professional. The reason for the low score is that there was no one to assist with picking up trailer. There was another trailer parked in front of the one that I was getting, I had to literally manhandle the trailer I wanted to get it pulled out far enough to be able to hook it up. There either needs to be a tool available to move the trailer to a location where it can be hooked up, or they need to park the trailers back to back so that a person can back right into the trailer to hook it up.
Clerk was very nice and helpful.
I arrived before the posted closing time and no one was there. They had left early. This put me behind a day on my move. When I spoke to the dispatcher for UHaul I was informed that this was common. I would not rent from this location. Terrible way to run a business. Also the area manager never called me despite a request being put in. I will not rent from Uhaul again. Disappointing.
The business hours are listed for Sunday from 10 am to 4 pm yet they close the office at 2:00 pm. I didn't get an itemized receipt and I was charged for gas even though I filled the tank up to where I was told. I requested to speak to a representative but nobody called me back. It was average customer service and experience. The truck needs maintenance work.
I would not recommend U-HAUL period. Worst experience in my life when it came down to availability, dependability, and integrity of the company as a whole. Guarantee is a fraud. No money back even if it is U-Haul's fault for not having the truck available when You reserved it.
We did not receive the furniture pads we requested and paid for.
you need to put brakes on all your trailers
Actually have a clean truck that doesn't smell disgusting, and have trash and garbage on the inside. Also one that isn't starting to fall apart, the door didn't seal properly, AC hardly works, can't see due to horrible headlights, 2 quarts low on oil. Pretty sad I paid about $1500 to get a truck as bad as this one...
Poor customer service....
Next time have the employees take pictures of the trailer or truck before the customers drive off so there's no false accusations on damage when the truck or trailer is returned at the destination. My experience with UHAUL was terrible overall. I had a reservation which didn't happen on UHAULS end since the customer never turned in the truck. I was promised a discount by the UHAUL representative and didn't receive it. Bad customer service overall.
I was charged an undisclosed fee for dropping off after hours. I dropped it of early and they charged me $20. If I would have known I would have kept it longer. I was only getting it back ASAP in case it was needed.
The girl at the front didn't take her time to check the truck with me . As a result the truck on the back door has a combination key, we spent 2 hours talking to the 1 800 number and the solution was look for something to break it we authorized you. What kind of solution is that I spent too much time trying to break the lock and lost a whole day of my uhaul rent
Uhaul was dirty in back had yo sweep since I was moving mattresses they always tell me give it back clean just FYI
muy buen servicio
Nice friendly and helpful people. 5 stars!
Thank you!
The girl at Las minas location had no knowledge of just life in general much less the uhaul or equipment
Nice young lady who was very helpful!
Great customer service from two representatives
The business hours started at 8:00 a.m., so I made my reservation to pick up a trailer at 9:00 a.m. When I arrived, the door was locked and nobody would answer the phone or answer the door as I knocked. After 15 minutes of calling and knocking, someone arrived at the facility and opened the door without even an apology.
I set up my U-Haul rental using U-Hauls website. I received an email that indicated I would receive a phone call the day before my rental day to confirm. I never received the phone call. I called U-Haul last 800 number to confirm rental. During confirmation I asked if all accessories were confirmed as well. I was placed on hold and told that the pickup location was contacted to confirm accessories as well and told that location advised everything was provided. When I arrived to pickup the vehicle no appliance dolly was available. I advised location that U-Haul called the day before to confirm and was told that U-Haul never called. Caller ID was checked and there was no call from U-Haul in store log. I called U-Haul for assistance and asked who they claimed was spoken to at pick up location 3 times and was never provided an answer. The pickup location assisted me bye calling other U-Haul locations in the area to locate an appliance dolly and picked it up for me. U-Haul needs to have better record keeping for follow up or confirmation of said phone calls at National level. The local agency provided great service but national provided poor service.
Location, location, location! Difficult to locate....even with Google Maps. Telephone inquiry as to location the person was ectremely limited on explanation/direction. Not a language issue!
Location is a little bit hidden.
It was closed by the time we got there but some really nice people opened the gate for us so we could park our truck safely and securely. The next morning we finalized the paperwork. Very clean facility and friendly staff. I would also like to comment on the care that was given us enroute. Just over the Northern border of Texas one tire blew off completely. We were moments away from a rest area. We called the emergency number and the tire was changed within 30 minutes. The next morning we came out to find the tire on the same side was flat also. Called, came within 15 minutes and no more trouble. UHaul staff are amazing and incredibly helpful.
Great service
Please make sure your tracks are alignment. I was scared in all my trip to crash because it was hard to keep the truck straight.
I emailed a concern through the email I was provided and have not gotten a response.
I was disappointed to see a charge on my card on the day the uhaul was returned. I was told before I picked up the uhaul that it was ok to leave in the parking lot of the place I picked it up on Memorial day and I would not be charged for that day. I was charged and called to complain and was never responded. Person that answered was suppose to contact me and never did. Very disappointed.
The rental price online was totally different then what I paid at the location and I filled the tank all the way full and no credit was added to my account even though I went over the required amount upon return. This is why I hate renting from uhaul and normally I didn't because the prices are always a lie online even though they show the final price online before rental as correct with the insurance. I normal rent form budget or Penske. I will never rent a uhaul again ever in my life.
GOOD HELP AND FEEDBACK, FRIENDLY SERVICE THEY INDICATE CALL UHAUL FOR REFUND OF THE TRAILER NOT USED AND LEFT IN THE ORIGIN FACILITY.
Great service, great truck! Thank you!
Trailer's exterior was horrible.
Everything went smooth
This drop off location was where we also stored our stuff. It would sure help to have something to move heavier pieces, as it was the case with our previous storage in Mill Creek WA. As a drop off location it was very good.
All the process in the website was easy to follow.
Excelente servicio La persona q me atendio muy amable No tuve problemas con el equipo
Once again, I was recommended to drop off the 10' truck and trailer on the other side of town. Once I got there during operating hours, there was no personnel to open the gate for me. I called the office number several times and left a message. I had to call Uhaul customer service so that they can help me get the gate code so that I can drop off both vehicles. After 45 min of waiting, a customer that had a storage unit and gate code opened the gate for me. I was able to drop the 10' truck and 6x12 enclosed trailer in storage facilities, and the keys and both contracts in the drop box. I finally received a call from the storage unit an hour and a half later.
Still waiting for hold deposit to be returned
Clean, spacious, well priced, and most of all office is open on Sundays at a reasonable time
Try to have studio apt size truck available at all local locations., also Van's need to be cleaned better front cab especially. Also all tires should be new and inspected daily per trip and post trip..to help avoid any and all unnecessary breakdowns... Thank you ....
The staff was friendly and helpful
Quick and excellent service.
The moving equipment that I reserved was not in the truck but I was charged for the items. I am waiting for a refund.
Excellent service fast and very efficient.
I call to schedule and the operator was not very helpful or clear. But it was ok.
Always accessible and well secured
Excellent place, safty, good price and good ubicarion.
Clean establishment
Owner was gracious and understanding during a financially difficult period of my rental agreement. Staff were efficient in implementing the changes.
Great service Everytime.
Fast efficient check in. Disappointed I was not able to get a free month storage rental eventhough I had a uhual trailer rental scheduled.
The facilities are excelente and your staff very frendly
Great storage and location
A little challenging to get to this location but staff were friendly and they provided great customer service.
Great customer service
Drop off was easy. Person was great.
Supply the equipment reserved or provide notice ahead of pick up time that you are changing equipment! I received a 14' truck when all I wanted/needed was a 10' for an 1100 mile trip. It was too late to change locations or make equipment changes. It cost me about $150 more in fuel for the trip, the truck itself was coated with bug guts when it was delivered to me, which required me to scrub the windshield and headlights before leaving, and I did NOT receive any notice of the equipment switch. I am requesting a $150 credit off my CC for the added costs I incurred. I have used Uhaul many times and this is the 1st time I've had to deal with this type of situation. Until it's rectified, we won't be using Uhaul again.
Friendly and courteous service...
Excellent service and outstanding friendliness! Keep doing what you're doing!!
excellent service,very helpful staff
The unit that I rented worked perfectly for my move, the only thing I would suggest is to do a little better clean up after every use. When I open the driver door, there was food crumbs on the floor, a used coffee (disposable) cup with a little coffee still left in it. Other than those minor things, it was perfect. I will definitely recommend U-Haul to anyone I know and will use them if need be in the future.
Hidden location.
Kiwi AWESOME customer service. Please advise her of a job well done helping me in returning my rented truck. Outstanding individual and employee you all possess.
Great customer service
Perfect service. The person was very knowledge about her job.
More training for management because they charge 4 days instead of 3 and for the last 4 years i been renting trucks from uhaul and always is something innacurate either the truck conditions, truck reservation and recently charges for an extra day
