Customer Reviews for Las Minas Self Storage
(U-Haul Neighborhood Dealer)

Rating:

1.0

Almost everything needs to be improved! They had none of the equipment I ordered prior to the pickup. The women was 30 minuets late to open. They could careless about their inconvenience. This was such a horrible experience and I'll be sure to let uhaul know these people have no idea what they're doing. As well as the regional manager!

Rating:

5.0

Great service offered by Las Minas Self Storage! I really appreciate their support and help when I needed during the rental service. Muchas gracias! JD

Rating:

5.0

The rental agent at the drop off location in Laredo was friendly and professional.

Rating:

5.0

Very satisfied with the service and the facility, if I need to rent a space it will definitely be las minas self storage.

Rating:

1.0

Don't book something that is not available and cancel hours before pick up.

Rating:

5.0

I live in Mexico. I will return again when I need storage. Thank you.

Rating:

5.0

Mr Obryant is a crook, who thrives on taking items from storages, he finds to have good monetary value.. Mr Obryant put a lock on our storage BEFORE THE RENT WAS DUE on our unit.. Mr. Obryant then piled on some ridiculous, bogus fees, to the amount of $1,750, making it very difficult to reclaim our belongings from our storage. I even had to take Mr. Obryant to court, due to his shady business practices.. I hope karma will eventually catch up to Mr. Obryant, and he will get what he deserves, for doing dishonest business.

Rating:

5.0

Not secure, since the back fence has been completely removed. Another vehicle was ALWAYS parked in our parking spot despite multiple complaints. The gate code never changed from 1,2,3,4 so random people brought their vehicles and parked them there. Assigned RV parking with no room to actually back the RV up into the parking spot. Sorry. Not happy with the service.

Rating:

5.0

I highly recommend Las MInas Self Storage for all your storage needs. Competitive prices, easy access 24 hours a day, safe environment, friendly staff and very accessible when needed to speak to someone.

Rating:

5.0

Very clean and well maintained

Rating:

5.0

Good location and well maintained.

Rating:

5.0

Went over 1 day on my storage and they charged me the whole month, when ever I was going to move everything out, also no locks are given or provided, they don't help out with discounts at u haul, I'm guessing it's family owned and operated because they will overcharge you.

Rating:

5.0

Dropped off after hours

Rating:

5.0

Very pleased with the lady working the office. Got me processed and out the door very quickly.

Rating:

5.0

Probably the best place in Laredo. The lady was real nice.

Rating:

3.0

The unit had bad mileage per gallon water was leaking from roof above me when it started to rain getting me all wet guessingbthets why the floor was stained

Rating:

4.0

I came to drop the Uhual but the office was closed (sunday) due to the holiday.

Rating:

5.0

Best U-Haul experience ever.

Rating:

3.0

The $50 dollar guarantee is Trash. This is NOT the original store where I placed my order. The trailer that I rented online said that it would be available or I would get $50 dollars. It Wasn't. I asked for the guarantee, and was told that someone would get back to me on Monday. It is now Wednesday and nobody has contacted me. When returning the rental, I wasn't able to use your app because verification kept sending me multiple text messages with different verification numbers. I ended returning the rental from the website.

Rating:

5.0

Nothing person took my concerns and check in was fast and easy.

Rating:

4.0

You offered me one month free storage space so I chose this location to return the equipment based on the fact that they had a self storage facility, except I was told it wasn't a UHaul facility so they would not honor that offer. This was not apparent from the web site. Web searches did not identify any such facility in Laredo. Felt like false advertising to me.

Rating:

5.0

The brakes on the uhaul needs fixing

Rating:

5.0

Was very pleased with the level of service that we received. Definitely would use again.

Rating:

3.0

Have someone help hook the trailer up have the lights and tires working. Have a pigtail available

Rating:

5.0

Customer service is great

Rating:

5.0

The young lady at the desk was very friendly and helpful with getting me a mini storage and setting up transporter for me. Thank you Todd

Rating:

5.0

Text the gate code to secure the vehicle inside of the gate after hrs

Rating:

5.0

Nothing very friendly service

Rating:

5.0

Excelente servicio

Rating:

5.0

Very helpful staff and it shows they really care.

Rating:

3.0

Clean and sanitize the vehicle.

Rating:

2.0

The staff were friendly and professional. The reason for the low score is that there was no one to assist with picking up trailer. There was another trailer parked in front of the one that I was getting, I had to literally manhandle the trailer I wanted to get it pulled out far enough to be able to hook it up. There either needs to be a tool available to move the trailer to a location where it can be hooked up, or they need to park the trailers back to back so that a person can back right into the trailer to hook it up.

Rating:

5.0

Clerk was very nice and helpful.

Rating:

1.0

I arrived before the posted closing time and no one was there. They had left early. This put me behind a day on my move. When I spoke to the dispatcher for UHaul I was informed that this was common. I would not rent from this location. Terrible way to run a business. Also the area manager never called me despite a request being put in. I will not rent from Uhaul again. Disappointing.

Rating:

3.0

The business hours are listed for Sunday from 10 am to 4 pm yet they close the office at 2:00 pm. I didn't get an itemized receipt and I was charged for gas even though I filled the tank up to where I was told. I requested to speak to a representative but nobody called me back. It was average customer service and experience. The truck needs maintenance work.

Rating:

1.0

I would not recommend U-HAUL period. Worst experience in my life when it came down to availability, dependability, and integrity of the company as a whole. Guarantee is a fraud. No money back even if it is U-Haul's fault for not having the truck available when You reserved it.

Rating:

1.0

We did not receive the furniture pads we requested and paid for.

Rating:

5.0

you need to put brakes on all your trailers

Rating:

1.0

Actually have a clean truck that doesn't smell disgusting, and have trash and garbage on the inside. Also one that isn't starting to fall apart, the door didn't seal properly, AC hardly works, can't see due to horrible headlights, 2 quarts low on oil. Pretty sad I paid about $1500 to get a truck as bad as this one...

Rating:

1.0

Poor customer service....

Rating:

2.0

Next time have the employees take pictures of the trailer or truck before the customers drive off so there's no false accusations on damage when the truck or trailer is returned at the destination. My experience with UHAUL was terrible overall. I had a reservation which didn't happen on UHAULS end since the customer never turned in the truck. I was promised a discount by the UHAUL representative and didn't receive it. Bad customer service overall.

Rating:

1.0

I was charged an undisclosed fee for dropping off after hours. I dropped it of early and they charged me $20. If I would have known I would have kept it longer. I was only getting it back ASAP in case it was needed.

Rating:

1.0

The girl at the front didn't take her time to check the truck with me . As a result the truck on the back door has a combination key, we spent 2 hours talking to the 1 800 number and the solution was look for something to break it we authorized you. What kind of solution is that I spent too much time trying to break the lock and lost a whole day of my uhaul rent

Rating:

3.0

Uhaul was dirty in back had yo sweep since I was moving mattresses they always tell me give it back clean just FYI

Rating:

5.0

muy buen servicio

Rating:

5.0

Nice friendly and helpful people. 5 stars!

Rating:

5.0

Thank you!

Rating:

1.0

The girl at Las minas location had no knowledge of just life in general much less the uhaul or equipment

Rating:

5.0

Nice young lady who was very helpful!

Rating:

5.0

Great customer service from two representatives

Rating:

1.0

The business hours started at 8:00 a.m., so I made my reservation to pick up a trailer at 9:00 a.m. When I arrived, the door was locked and nobody would answer the phone or answer the door as I knocked. After 15 minutes of calling and knocking, someone arrived at the facility and opened the door without even an apology.

Rating:

5.0

Great service

Rating:

5.0

Everything went smooth

Rating:

5.0

All the process in the website was easy to follow.

Rating:

5.0

Clean, spacious, well priced, and most of all office is open on Sundays at a reasonable time

Rating:

4.0

I call to schedule and the operator was not very helpful or clear. But it was ok.

Rating:

5.0

Always accessible and well secured

Rating:

5.0

Excellent place, safty, good price and good ubicarion.

Rating:

5.0

Owner was gracious and understanding during a financially difficult period of my rental agreement. Staff were efficient in implementing the changes.

Rating:

4.0

Fast efficient check in. Disappointed I was not able to get a free month storage rental eventhough I had a uhual trailer rental scheduled.

Rating:

5.0

The facilities are excelente and your staff very frendly

Rating:

5.0

Great storage and location

Rating:

3.0

Was good

Rating:

5.0

Good service, food costume service.