Customer Reviews for Las Minas Self Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Las Minas Self Storage
Matthew D. on
The business hours started at 8:00 a.m., so I made my reservation to pick up a trailer at 9:00 a.m. When I arrived, the door was locked and nobody would answer the phone or answer the door as I knocked. After 15 minutes of calling and knocking, someone arrived at the facility and opened the door without even an apology.
Jose S. on
I set up my U-Haul rental using U-Hauls website. I received an email that indicated I would receive a phone call the day before my rental day to confirm. I never received the phone call. I called U-Haul last 800 number to confirm rental. During confirmation I asked if all accessories were confirmed as well. I was placed on hold and told that the pickup location was contacted to confirm accessories as well and told that location advised everything was provided. When I arrived to pickup the vehicle no appliance dolly was available. I advised location that U-Haul called the day before to confirm and was told that U-Haul never called. Caller ID was checked and there was no call from U-Haul in store log. I called U-Haul for assistance and asked who they claimed was spoken to at pick up location 3 times and was never provided an answer. The pickup location assisted me bye calling other U-Haul locations in the area to locate an appliance dolly and picked it up for me. U-Haul needs to have better record keeping for follow up or confirmation of said phone calls at National level. The local agency provided great service but national provided poor service.
Harvey M. on
Location, location, location! Difficult to locate....even with Google Maps. Telephone inquiry as to location the person was ectremely limited on explanation/direction. Not a language issue!
Adrian C. on
Location is a little bit hidden.
ivan C. on
It was closed by the time we got there but some really nice people opened the gate for us so we could park our truck safely and securely. The next morning we finalized the paperwork. Very clean facility and friendly staff. I would also like to comment on the care that was given us enroute. Just over the Northern border of Texas one tire blew off completely. We were moments away from a rest area. We called the emergency number and the tire was changed within 30 minutes. The next morning we came out to find the tire on the same side was flat also. Called, came within 15 minutes and no more trouble. UHaul staff are amazing and incredibly helpful.
Juan Ignacio P. on
Great service
ABDELKARIM E. on
Please make sure your tracks are alignment. I was scared in all my trip to crash because it was hard to keep the truck straight.
FELIPE C. on
I emailed a concern through the email I was provided and have not gotten a response.
Juan S. on
I was disappointed to see a charge on my card on the day the uhaul was returned. I was told before I picked up the uhaul that it was ok to leave in the parking lot of the place I picked it up on Memorial day and I would not be charged for that day. I was charged and called to complain and was never responded. Person that answered was suppose to contact me and never did. Very disappointed.
Melissa B. on
The rental price online was totally different then what I paid at the location and I filled the tank all the way full and no credit was added to my account even though I went over the required amount upon return. This is why I hate renting from uhaul and normally I didn’t because the prices are always a lie online even though they show the final price online before rental as correct with the insurance. I normal rent form budget or Penske. I will never rent a uhaul again ever in my life.
Francisco L. on
GOOD HELP AND FEEDBACK, FRIENDLY SERVICE THEY INDICATE CALL UHAUL FOR REFUND OF THE TRAILER NOT USED AND LEFT IN THE ORIGIN FACILITY.
Hector B. on
Great service, great truck! Thank you!
Jason P. on
Trailer's exterior was horrible.
Jazmin S. on
Everything went smooth
Dan M. on
This drop off location was where we also stored our stuff. It would sure help to have something to move heavier pieces, as it was the case with our previous storage in Mill Creek WA. As a drop off location it was very good.
carlos m. on
All the process in the website was easy to follow.
alberto S. on
Excelente servicio La persona q me atendio muy amable No tuve problemas con el equipo
Rene G. on
Once again, I was recommended to drop off the 10’ truck and trailer on the other side of town. Once I got there during operating hours, there was no personnel to open the gate for me. I called the office number several times and left a message. I had to call Uhaul customer service so that they can help me get the gate code so that I can drop off both vehicles. After 45 min of waiting, a customer that had a storage unit and gate code opened the gate for me. I was able to drop the 10’ truck and 6x12 enclosed trailer in storage facilities, and the keys and both contracts in the drop box. I finally received a call from the storage unit an hour and a half later.
Ana M. on
Still waiting for hold deposit to be returned
Marion C. on
Clean, spacious, well priced, and most of all office is open on Sundays at a reasonable time
Jose G. on
Try to have studio apt size truck available at all local locations., also Van's need to be cleaned better front cab especially. Also all tires should be new and inspected daily per trip and post trip..to help avoid any and all unnecessary breakdowns... Thank you ....
RICARDO C. on
The staff was friendly and helpful
JESUS D. on
Quick and excellent service.
Willie M. on
The moving equipment that I reserved was not in the truck but I was charged for the items. I am waiting for a refund.
Aurora P. on
Excellent service fast and very efficient.
MArcela G. on
I call to schedule and the operator was not very helpful or clear. But it was ok.
GLORIA R. on
Always accessible and well secured
GREGORIO O. on
Excellent place, safty, good price and good ubicarion.
CHRIS L. on
Owner was gracious and understanding during a financially difficult period of my rental agreement. Staff were efficient in implementing the changes.
Ken H. on
Fast efficient check in. Disappointed I was not able to get a free month storage rental eventhough I had a uhual trailer rental scheduled.
ALMA DELIA R. on
The facilities are excelente and your staff very frendly
JOHN ANTHONY M. on
Great storage and location